French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,496 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,496 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took two weeks to deliver. One product was missing from my order without warning. One of the pate-packs was open at the side and I had to throw it away. The rest of the order was warm instead of cool, with soggy packaging. Will never use them again.”

Helpful Report

Posted 5 years ago

“Firstly, I got sent the wrong package and had to meet up with the person and swap it myself. Secondly, there were items missing and thirdly 4 of the items were wrong! Customer service is impossible to get a hold off”

Helpful Report

Posted 5 years ago

Hi Very sorry about this, it looks like you already have a re-delivery in this Tuesday for this. You should always get a reply on customer service e-mail within 24 hours. We are trying hard to answer all calls though this can be difficult sometimes due to the volume of inquiries. We hope you will consider revising your reviews once we've sorted the issues out. Customer services are trying their best. Thanks Matt French Click

Posted 5 years ago

“Disappointing! The pate was four days over the use by date and only one of the three packs of Rosette arrived. Also, the packaging was inadequate and one pack of Danettes and one pack of carottes Rapees were split and unusable.”

Helpful Report

Posted 5 years ago

“Haven’t received my items because parcelforce decided to delayed the package with no new delivery date the day it was due arrive. If delivery was free I wouldn’t mind too much but it cost a lot just for it to be delayed.”

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Posted 5 years ago

“Nous avons utilise pour la premiere fois a Noel et avons trouve tout ce dont on souhaitait. Pratique de pouvoir choisir la date et le creneau horaire que nous desirions. Nous reutiliserons surement ce site et en avons parle a notre communaute francaise de notre quartier.”

Helpful Report

Posted 5 years ago

Hi, thanks for that. I think you put the wrong star rating, please revise it :). Best regards, Matt French Click

Posted 5 years ago

“Extremely unhappy I was promised a delivery Friday, we are Monday and I didn’t receive neither the package nor a confirmation of when I will receive it :(”

Helpful Report

Posted 5 years ago

Hi Sorry to hear this, the order should have been delivered on Friday as planned. We'll investigate and get back to you ASAP. Best regards, Matt French Click

Posted 5 years ago

“incomplete delivery Twice. todays one 2 out of 5 missing. Chicken legs double the price on the label at 4 Euros When you charge £7.10 each for one which was 2 days to expire .”

Helpful Report

Posted 6 years ago

“I ordered cheese. I knew I was taking a risk but I would have thought that the cheese would be placed in a cooling box or bag. I never received it due to the fact that it was leaking and the Dhl company could not deliver”

Helpful Report

Posted 6 years ago

“Ordered some sauce, but they sent the smaller bottles instead. They offered to refund the difference, but seeing as it costs £10 minimum order and £5 delivery it's not right! Also the sauce was not the same type as I previously ordered. They fobbed me off saying it was the new version. We will see!”

Helpful Report

Posted 6 years ago

Hi Very sorry to hear that. This sounds like a picking mistake. We can offer free delivery on your next order and / or swap the item if it's not up to scratch. You can email sales@frenchclick.com with the order number when you place it and we'll sort it for you. Kind regards, Matt French Click

Posted 6 years ago

“The bottles I ordered were clearly broken and leaking through the packaging so the parcel was refused. I'm somewhat worried that the courier hasn't communicated this to you. I would appreciate knowing that you are about to resend the order.”

Helpful Report

Posted 6 years ago

Hi Very sorry to hear this. We will double check what has happened and make sure the package is resent to you and will be in touch directly on email. Kind regards, Matt French Click

Posted 6 years ago

“Ordered fondue cheese on the Wednesday and paid extra £10 for Saturday morning delivery, eventually arrived the following Tuesday with ice pack defrosted and product warm. Was planning on dinner for the Saturday but had to cancel, phoned french click on the Monday and they said they would track the parcel and get back to me but heard nothing.”

Helpful Report

Posted 6 years ago

Hi Very sorry about this. If your order gets delayed like this we will refund or redeliver a new order for you. We will be in touch today to sort this out. Kind regards, Matt French Click

Posted 6 years ago

“I made an order in time for Christmas delivery on 16th of December it wasnt shipped untill the 27th of December and today is the 6th of January and still no sign of them. Can't comment on the products as I haven't got them yet!”

Helpful Report

Posted 6 years ago

“I’m afraid to say that I’m very disappointed in my first experience with French Click. The food is superb (even if much of it is supermarket-own brands, it still reminds me of “home”), however the service leaves a lot to be desired. After having been sent the wrong item - with specific allergens - I was told "too bad" when I asked for a replacement with the correct item. To be frank, the company is lucky that I read French and knew the allergens in both languages or they could have had a lawsuit on their hands. I was so chuffed to find a site that will ship the foods I miss, it's a shame that the service is so very poor but I guess... 'c'est comme ca'.”

Helpful Report

Posted 6 years ago

Hi Very sorry about this poor experience. Our normal procedure would be to offer to replace the item or refund it. We will investigate why this hasn't happened with urgency as we appreciate it's poor service. Kind regards, Matt French Click

Posted 6 years ago

“My items were due to be delivered today and have not arrived -where are they?”

Helpful Report

Posted 6 years ago

Hi Very sorry about this delivery delay. It looks like it took an extra day to be delivered due to arriving later than it should have at the delivery depot. Any issues with the products please email us at sales@frenchclick.com and we'll sort for you. Kind regards, Matt French Click

Posted 6 years ago

“As I still have not received the items all I can comment on is the service, which is poor”

Helpful Report

Posted 7 years ago

Hi Very sorry about the delay to your order. This should have been communicated to you. There was a problem with the stock of the item. New stock is arriving and it will be shipped as soon as we have it. Kind regards, Matt French Click

Posted 7 years ago

“The delivery that never took place. There are Easter treats and food items languishing somewhere, I know not where. Nobody has been in touch”

Helpful Report

Posted 7 years ago

Hi Very sorry about this. We will investigate what has happened to the delivery and will be in contact with you ASAP. Kind regards, Matthew French Click

Posted 7 years ago

“Where is my order??? - 1st order on this website - 2 products missing and not invoiced from my initial order. which reason? - 3 different communication Channels contacted to reach Customers Service... unresponsive - 4-day delay for delivery, still counting... - Should I continue to find a 5th reason to complain??”

Helpful Report

Posted 7 years ago

Hi Very sorry about the issues with this order. Our customer service failed on multiple levels with this order. You should have been called on Friday to clarify what was going on. We have refunded the order for you now. We will be looking at our procedures to make sure this doesn't happen again as it was very poor service. Kind regards, Matthew French Click

Posted 7 years ago

“Told night before delivery due that they were out of stock despite ordering well over a week before. Just no good enough and would not use again”

Helpful Report

Posted 7 years ago

Hi Very sorry to hear about this issue. We will investigate as we should have had the poulet de bresse available for you. Kind regards, Matthew French Click

Posted 7 years ago

“Where is my order???”

Helpful Report

Posted 7 years ago

Hi Very sorry to hear you haven't received it. We will investigate why it hasn't been delviered and get back to you ASAP. Kind regads, Matthew French Click

Posted 7 years ago

“I ordered a duck fois grois, it was supposed to arrive on Saturday, it didn’t. I emailed the Company using their web. No reply. The parcel arrived the following Thursday marked Saturday delivery. The ice pack was melted, the liver was warm so I emailed the company again. No reply. So I have no duck liver and I am shy just under £36. Would I recommend this company, what do think Despite all there promising still no refund☹️”

Helpful Report

Posted 7 years ago

Hi Very sorry to hear this. If you contact sales@frenchclick.com with the order number we will refund or replace the item for you. Kind regards, Matthew French Click

Posted 7 years ago

French Click is rated 4.6 based on 10,496 reviews