French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,289 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered fondue cheese on the Wednesday and paid extra £10 for Saturday morning delivery, eventually arrived the following Tuesday with ice pack defrosted and product warm. Was planning on dinner for the Saturday but had to cancel, phoned french click on the Monday and they said they would track the parcel and get back to me but heard nothing.”

Helpful Report

Posted 6 years ago

Hi Very sorry about this. If your order gets delayed like this we will refund or redeliver a new order for you. We will be in touch today to sort this out. Kind regards, Matt French Click

Posted 6 years ago

“I made an order in time for Christmas delivery on 16th of December it wasnt shipped untill the 27th of December and today is the 6th of January and still no sign of them. Can't comment on the products as I haven't got them yet!”

Helpful Report

Posted 6 years ago

“I’m afraid to say that I’m very disappointed in my first experience with French Click. The food is superb (even if much of it is supermarket-own brands, it still reminds me of “home”), however the service leaves a lot to be desired. After having been sent the wrong item - with specific allergens - I was told "too bad" when I asked for a replacement with the correct item. To be frank, the company is lucky that I read French and knew the allergens in both languages or they could have had a lawsuit on their hands. I was so chuffed to find a site that will ship the foods I miss, it's a shame that the service is so very poor but I guess... 'c'est comme ca'.”

Helpful Report

Posted 6 years ago

Hi Very sorry about this poor experience. Our normal procedure would be to offer to replace the item or refund it. We will investigate why this hasn't happened with urgency as we appreciate it's poor service. Kind regards, Matt French Click

Posted 6 years ago

“My items were due to be delivered today and have not arrived -where are they?”

Helpful Report

Posted 6 years ago

Hi Very sorry about this delivery delay. It looks like it took an extra day to be delivered due to arriving later than it should have at the delivery depot. Any issues with the products please email us at sales@frenchclick.com and we'll sort for you. Kind regards, Matt French Click

Posted 6 years ago

“As I still have not received the items all I can comment on is the service, which is poor”

Helpful Report

Posted 6 years ago

Hi Very sorry about the delay to your order. This should have been communicated to you. There was a problem with the stock of the item. New stock is arriving and it will be shipped as soon as we have it. Kind regards, Matt French Click

Posted 6 years ago

“The delivery that never took place. There are Easter treats and food items languishing somewhere, I know not where. Nobody has been in touch”

Helpful Report

Posted 7 years ago

Hi Very sorry about this. We will investigate what has happened to the delivery and will be in contact with you ASAP. Kind regards, Matthew French Click

Posted 7 years ago

“Where is my order??? - 1st order on this website - 2 products missing and not invoiced from my initial order. which reason? - 3 different communication Channels contacted to reach Customers Service... unresponsive - 4-day delay for delivery, still counting... - Should I continue to find a 5th reason to complain??”

Helpful Report

Posted 7 years ago

Hi Very sorry about the issues with this order. Our customer service failed on multiple levels with this order. You should have been called on Friday to clarify what was going on. We have refunded the order for you now. We will be looking at our procedures to make sure this doesn't happen again as it was very poor service. Kind regards, Matthew French Click

Posted 7 years ago

“Told night before delivery due that they were out of stock despite ordering well over a week before. Just no good enough and would not use again”

Helpful Report

Posted 7 years ago

Hi Very sorry to hear about this issue. We will investigate as we should have had the poulet de bresse available for you. Kind regards, Matthew French Click

Posted 7 years ago

“Where is my order???”

Helpful Report

Posted 7 years ago

Hi Very sorry to hear you haven't received it. We will investigate why it hasn't been delviered and get back to you ASAP. Kind regads, Matthew French Click

Posted 7 years ago

“I ordered a duck fois grois, it was supposed to arrive on Saturday, it didn’t. I emailed the Company using their web. No reply. The parcel arrived the following Thursday marked Saturday delivery. The ice pack was melted, the liver was warm so I emailed the company again. No reply. So I have no duck liver and I am shy just under £36. Would I recommend this company, what do think Despite all there promising still no refund☹️”

Helpful Report

Posted 7 years ago

Hi Very sorry to hear this. If you contact sales@frenchclick.com with the order number we will refund or replace the item for you. Kind regards, Matthew French Click

Posted 7 years ago

“Not a good service. The wrong product was delivered. There was an auto reply to my email advising of this and then nothing further until I phoned them. They advised they would deliver the correct product but would have to check if it was available. Then nothing further until i was obliged to phone again. They advised the product would be deliverd three days later. It was delivered but the same WRONG product again. I had to convince the it was NOT the product I ordered despite them insisting it was. I await my refund but suspect I will have to phone again”

Helpful Report

Posted 7 years ago

Hi Very sorry about this. there was a problem with the product you ordered and it shouldn't have been available. An alternative kept being offered which wasn't what you actually ordered. We will refund it ASAP for you. Kind regards, Matthew French Click

Posted 7 years ago

“Frenchclick failed to deliver my order. I was advised by Parcelforce of a delivery - this failed because the item was not in stock. Frenchclick advised a new delivery date but nothing arrived. I have still not received my order. I telephoned customer service who said they had no idea when the items would be delivered. I have told Frenchclick to refund my payment.”

Helpful Report

Posted 7 years ago

Hi Very sorry about this. We are investigating. It looks like there is a supply / stock issue with the item. We expect it to be back in 1-2 weeks. Kind regards, Matthew French Click

Posted 7 years ago

“5 days on no delivery no contact no email and when we phoned there was no answerphone we had to ask a refund with paypal and still had no contact as to why this happened”

Helpful Report

Posted 7 years ago

“I am still angry. Instead of the ordered distilled water. They delivered distilled vinegar. Not what was invoiced or ordered. I was shorted a pot of Nutella and I believe I am still waiting for the credit. First and last order with this co.”

Helpful Report

Posted 8 years ago

Hi Very sorry to hear about this error. We will be in touch directly and can get it swapped / refunded for you. Kind regards, Matthew French Click

Posted 8 years ago

“Hi, I was going to contact you by email re the package I received. I have bought a big number of Petit Lu (biscuits) and some cans and tin bottles that were pretty heavy. They all came in the same box, very poorly protected. As a results, when I opened the first pack of biscuits, the biscuits were all broken in pieces. I can't open the other packs to see if there are all in the same state, but I fear the worst. I wanted to use them for my French classes as a treat and it is not possible now. I am extremely disappointed. Regards, Rachel Frawley”

Helpful Report

Posted 9 years ago

Hi Sorry to hear about these damaged biscuits. Please contact us via email and we can arrange to replace or refund the damaged ones for you. Thanks Matthew French Click

Posted 9 years ago

“Totaly disapointed, I order 4 times and each time there are problems : damaged product, missing product, delay in delivery and worse invoiced missing product. After calling them I sent a email asking a refund for missing product but they simply ignore me. Never again!!!”

Helpful Report

Posted 10 years ago

“I ordered 30 packs of water,order accepted,delivery day booked...only to receive an email the day after to say that it was too much and they had to deliver me three times because of the water.The order should have never been accepted in the first place and on top of that,you have to take the day off because you can be delivered anytime between 9 to 5.Taking 3 days off for a food delivery is ludicrous.Anyway,cancelled the order,got what I wanted from another company,free delivery and guess what,I had a time slot and they managed to fit the water in a car.”

Helpful Report

Posted 10 years ago

“Up to now I havent received my order yet.”

Helpful Report

Posted 10 years ago

“Still waiting for delivery. Scheduled before 12:30 now 18:30 and not arrived.”

Helpful Report

Posted 11 years ago

“I would like to write a review on my order but I cannot as it has not been delivered yet and it should have been delivered on Wednesday!”

Helpful Report

Posted 11 years ago

French Click is rated 4.7 based on 10,289 reviews