French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,621 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,621 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for the order”

Helpful Report

Posted 5 years ago

“I received my parcel today and was very disappointed. First of all the packing was extremely poor, everything had just been thrown in and the box was secured by a flimsy bit of parcel tape which had come apart and anyone could have reached in and taken things. Additionally some of the gel packs had split andI had sticky gel particles over a lot of my products. Then when I started to check through the items I found some weremissing and although we weren’t charged for these we were disappointed not to have been advised of this beforehand when we could have maybe chosen other items. We have also discovered that we are missing a pack of butter that we have beencharged for. We have tried calling and emailing but no response so far. I would have think twice before using you again or recommending you.”

Helpful Report

Posted 5 years ago

Hi Sorry to hear about this. Unless this is a different order I thought we already sorted this out and have refunded the delivery charge and the missing item. Please e-mail matthew@frenchclick.com with the order number as can only find one on this account. Best regards, Matt French Click

Posted 5 years ago

“Sadly only half the items I ordered arrived. Also one item I was charged for wasn’t included. I was really disappointed as they had some great items. No apology offered or replacements. The items weren’t that rare. I order 3 different breads but none came. Neither did the mustard I ordered or confit de cerise. Someone must have known these weren’t available at the time. Products were fine but don’t rely on getting everything you want if your hosting and expecting these items like I was. A real shame!”

Helpful Report

Posted 5 years ago

“Unfortunately I have still not received my order, due on the 22 July. I have tried phoning and sent an email but have had no contact at all. I am not very happy with French Click and would not recommend it to my friends.”

Helpful Report

Posted 5 years ago

“Great products however the delivery was a mess. We didnt get our entire order and some of the products we received were not the right ones. Please ameliorate your product delivery which will make this so much better”

Helpful Report

Posted 5 years ago

“My 1st order had to disposed of due to late delivery. This was the post office fault. Beth from customer services offered me a refund or to replicate my order with DPD. I accepted this and looked forward to my delivery. What a shambles. I only received about a 1/4 of what I ordered. No steak, no boudin noir, nor jams or marmalade. They put a loaf of bread in which I didn’t order and was all squashed anyway. I did receive my butters of which I ordered 6 of. 4 of them only had a week shelf life!! Also a morbier cheese I ordered looked to be 2 months out of date. I did receive a refund but was assured by Benedict in customer services the cheese was fine. My partner wasn’t happy so binned that. Will not be using again.”

Helpful Report

Posted 5 years ago

“Took two weeks to deliver. One product was missing from my order without warning. One of the pate-packs was open at the side and I had to throw it away. The rest of the order was warm instead of cool, with soggy packaging. Will never use them again.”

Helpful Report

Posted 5 years ago

“Firstly, I got sent the wrong package and had to meet up with the person and swap it myself. Secondly, there were items missing and thirdly 4 of the items were wrong! Customer service is impossible to get a hold off”

Helpful Report

Posted 5 years ago

Hi Very sorry about this, it looks like you already have a re-delivery in this Tuesday for this. You should always get a reply on customer service e-mail within 24 hours. We are trying hard to answer all calls though this can be difficult sometimes due to the volume of inquiries. We hope you will consider revising your reviews once we've sorted the issues out. Customer services are trying their best. Thanks Matt French Click

Posted 5 years ago

“Disappointing! The pate was four days over the use by date and only one of the three packs of Rosette arrived. Also, the packaging was inadequate and one pack of Danettes and one pack of carottes Rapees were split and unusable.”

Helpful Report

Posted 5 years ago

“Haven’t received my items because parcelforce decided to delayed the package with no new delivery date the day it was due arrive. If delivery was free I wouldn’t mind too much but it cost a lot just for it to be delayed.”

Helpful Report

Posted 5 years ago

“Nous avons utilise pour la premiere fois a Noel et avons trouve tout ce dont on souhaitait. Pratique de pouvoir choisir la date et le creneau horaire que nous desirions. Nous reutiliserons surement ce site et en avons parle a notre communaute francaise de notre quartier.”

Helpful Report

Posted 6 years ago

Hi, thanks for that. I think you put the wrong star rating, please revise it :). Best regards, Matt French Click

Posted 6 years ago

“Extremely unhappy I was promised a delivery Friday, we are Monday and I didn’t receive neither the package nor a confirmation of when I will receive it :(”

Helpful Report

Posted 6 years ago

Hi Sorry to hear this, the order should have been delivered on Friday as planned. We'll investigate and get back to you ASAP. Best regards, Matt French Click

Posted 6 years ago

“incomplete delivery Twice. todays one 2 out of 5 missing. Chicken legs double the price on the label at 4 Euros When you charge £7.10 each for one which was 2 days to expire .”

Helpful Report

Posted 6 years ago

“I ordered cheese. I knew I was taking a risk but I would have thought that the cheese would be placed in a cooling box or bag. I never received it due to the fact that it was leaking and the Dhl company could not deliver”

Helpful Report

Posted 6 years ago

“Ordered some sauce, but they sent the smaller bottles instead. They offered to refund the difference, but seeing as it costs £10 minimum order and £5 delivery it's not right! Also the sauce was not the same type as I previously ordered. They fobbed me off saying it was the new version. We will see!”

Helpful Report

Posted 6 years ago

Hi Very sorry to hear that. This sounds like a picking mistake. We can offer free delivery on your next order and / or swap the item if it's not up to scratch. You can email sales@frenchclick.com with the order number when you place it and we'll sort it for you. Kind regards, Matt French Click

Posted 6 years ago

“The bottles I ordered were clearly broken and leaking through the packaging so the parcel was refused. I'm somewhat worried that the courier hasn't communicated this to you. I would appreciate knowing that you are about to resend the order.”

Helpful Report

Posted 6 years ago

Hi Very sorry to hear this. We will double check what has happened and make sure the package is resent to you and will be in touch directly on email. Kind regards, Matt French Click

Posted 6 years ago

“Ordered fondue cheese on the Wednesday and paid extra £10 for Saturday morning delivery, eventually arrived the following Tuesday with ice pack defrosted and product warm. Was planning on dinner for the Saturday but had to cancel, phoned french click on the Monday and they said they would track the parcel and get back to me but heard nothing.”

Helpful Report

Posted 7 years ago

Hi Very sorry about this. If your order gets delayed like this we will refund or redeliver a new order for you. We will be in touch today to sort this out. Kind regards, Matt French Click

Posted 7 years ago

“I made an order in time for Christmas delivery on 16th of December it wasnt shipped untill the 27th of December and today is the 6th of January and still no sign of them. Can't comment on the products as I haven't got them yet!”

Helpful Report

Posted 7 years ago

“I’m afraid to say that I’m very disappointed in my first experience with French Click. The food is superb (even if much of it is supermarket-own brands, it still reminds me of “home”), however the service leaves a lot to be desired. After having been sent the wrong item - with specific allergens - I was told "too bad" when I asked for a replacement with the correct item. To be frank, the company is lucky that I read French and knew the allergens in both languages or they could have had a lawsuit on their hands. I was so chuffed to find a site that will ship the foods I miss, it's a shame that the service is so very poor but I guess... 'c'est comme ca'.”

Helpful Report

Posted 7 years ago

Hi Very sorry about this poor experience. Our normal procedure would be to offer to replace the item or refund it. We will investigate why this hasn't happened with urgency as we appreciate it's poor service. Kind regards, Matt French Click

Posted 7 years ago

“My items were due to be delivered today and have not arrived -where are they?”

Helpful Report

Posted 7 years ago

Hi Very sorry about this delivery delay. It looks like it took an extra day to be delivered due to arriving later than it should have at the delivery depot. Any issues with the products please email us at sales@frenchclick.com and we'll sort for you. Kind regards, Matt French Click

Posted 7 years ago

French Click is rated 4.6 based on 10,621 reviews