French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,340 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sack your IT expert he has destroyed what was a User friendy site and made it almost unusable. It is difficult to navigate, has far too much garbage and has every sign of a bored, under utilsied IT staff. I almost gave up trying to use the site, The old site was clear , concise and vbvery easy to use. For goodness sake see reason”

Helpful Report

Posted 3 years ago

“I’m not impressed at all with this company. I placed an order 2 and a half weeks ago and it still hasn’t even been posted. I was told a while back that they were still waiting for it but I’ve had no updates or offers of how I’d like to proceed. Unfortunately, I won’t be using them again.”

Helpful Report

Posted 3 years ago

Very sorry about this. It seems you have ordered an item we have a temporary stock problem with. Customer service should have been in touch or please e-mail customerservice@frenchclick.com or call us o 02077371024

Posted 3 years ago

“I was very disappointed to see that so much of the packaging was plastic. The biscuits were all broken - every pack of 3 were either broken into 2 or 3 pieces or completely turned into crumbs.”

Helpful Report

Posted 3 years ago

Very sorry to hear this, please e-mail us a picture of how it was packed, so we can investigate the packing of the order to customerservice@frenchclick.com and we'll be able to refund the biscuits for you.

Posted 3 years ago

“Out of date”

Helpful Report

Posted 3 years ago

Very sorry to hear this. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll get things refunded / replaced for you if arrived without a good date.

Posted 3 years ago

“You have a really difficult website, very difficult to click on what one wants as one shifts around from one supplier to another.”

Helpful Report

Posted 3 years ago

“I haven't received my order. DPD apparently delivered it to an unidentified pharmacy nowhere near me. I complained to French Click and received no response. Brian Forster”

Helpful Report

Posted 3 years ago

Very sorry about this, please e-mail customerservice@frenchclick.com with your order number as the subject and we'll investigate this ASAP as you should always get a response within 24 business hours.

Posted 3 years ago

“Terrible company. I waited 2 weeks for my bottles of water. The package was half open and my bottles looked like they were already opened. I do not recommend”

Helpful Report

Posted 3 years ago

Very sorry to hear this, there was a stock issue with this item I think and a technical error which resulted in you having the wrong delivery options. This should have now been all sorted.

Posted 3 years ago

“very poor. Contacted French Click after order delivered and message ignored.”

Helpful Report

Posted 3 years ago

Very sorry to hear this. Please e-mail customerservice@frenchclick.com and you should always get a reply within 24 business hours.

Posted 3 years ago

“never received my order”

Helpful Report

Posted 3 years ago

Very sorry about this. Looks like there was an error and the order went to the wrong address, has now been refunded in full.

Posted 3 years ago

“I never received the four items that I had ordered and paid for. Eventually I was told that 50% of the order could not be sent. They did not have it. Too long in waiting for that 'news', for nothing it turned our to be. Don't sell me stuff, charge me, accept payment and then do not follow through. I cancelled the order, of course. Truly disappointing.”

Helpful Report

Posted 3 years ago

Very sorry about this. It looks like we had a stock problem with the order, so we ended up voiding and refunding it.

Posted 3 years ago

“Still waiting for My order and was expecting a phone call from french click this week about my order but still waiting!!!”

Helpful Report

Posted 3 years ago

“Accepted my order with correct address on invoice only to provide incorrect address to courier. No appology whatsoever for their error nor any refund of postage costs. Do not use.”

Helpful Report

Posted 3 years ago

“The site allows you to put groceries in your cart which it is then unable to provide. Therefore, without warning, you are paying high delivery costs which would only have been worth it for the full order not the partial one. Plus the annoyance of receiving only part of what was ordered. In my case 3 bottles of my favourite French mustard were missing which was the main reason for the order!”

Helpful Report

Posted 3 years ago

“Le boudin blanc beaucoup trop salé immangeable.”

Helpful Report

Posted 3 years ago

Very sorry to hear that. Please contact customer service with your order number as the subject at customerservice@frenchclick.com and we'll refund the item for you if it wasn't up to scratch.

Posted 3 years ago

“I ordered on French Click for a scheduled delivery 3 weeks ahead from the time of placing the order. After few days I received the full refund of my order. I presumed that my order has been cancelled due to stock shortages, however I never received any email from them to let me know if and why they refunded my order. After a few weeks I received an email where I was informed from Parcel Force that a delivery is scheduled for me the very next day. The next day French Click took the money from my account without informing me and without my permission, however this wasn’t the same amount that I originally ordered before. As I received a full refund a few weeks prior (shortly after placing my order) I was not expecting this order to be fulfilled. What would have happened if I didn’t have this money in my account and I got a bank charge added on? I’m very disappointed about this experience as I ordered a big amount of products and that I didn’t receive any updates of changes or progress to my order. Due to a refund shortly after placing an order I presumed it was cancelled. Absolutely terrible communication from them!”

Helpful Report

Posted 3 years ago

Very sorry about this. This has happened because we don't charge your card until we ship the order out, a temporary hold is placed which will expire after a few days. We do this in case there are missing items as we can reduce the amount to what you actually receive. There were quite a few missing items in this case so the amount charged was much lower than the original amount. It looks like the order was placed for January the 7th so we shipped it on the 6th as planned.

Posted 3 years ago

“This is the worst shopping I ever made .The delivery was moved to another day without telling me and I had to wait the weekend for having my shopping.Delivery never came between the time slot they suggested and an item was missing.I have called them the staff is way out of line,scream and don't let you speak .They hanged the phone twice and never picked up after 5 times.This is disgusting the way they treating me .No one has offered me anything as a compensation.Please dont buy from them.”

Helpful Report

Posted 3 years ago

“Andouilette was six days past 'eat by' date. Vacherin was rancid Beaufort was broken in pieces and had the texture of Kraft cheese slices Duck confit apparently came from Perivale Middlesex Not impressed”

Helpful Report

Posted 3 years ago

Very sorry to hear this. Please contact customerservice@frenchclick.com and we'll refund or replace the items. Fresh items should normally have a good use-by date so we'll need to investigate what has gone wrong here.

Posted 3 years ago

“Items missing in the order. Website not updated with items no more available. Wrong items delivered. Broken lid for 1 item. no answer from the customer service.”

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Posted 3 years ago

“Unfortunately I write to let you know that I am still waiting to receive my order!!”

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Posted 3 years ago

“Packaging is poor and items are often crushed and damaged, I stopped ordering yoghurts. Also telephone attendance is low and can’t get through to people for help. I am disappointed as I am a long standing customer and would love to carry on using this shop, if possible. I would have preferred to write a nice review but it’s not possible at this stage. Sorry French click”

Helpful Report

Posted 3 years ago

Hi Very sorry about these damaged items. We can replace or refund the damaged items and will investigate the packing with the warehouse to make sure it's done well and fragile tape is used. Please e-mail customerservice@frenchclick.com with your order as the subject to sort that. The phone should be answered 0900-1730 Monday to Friday and we have enough people in customer service to ensure this happens. Could you e-mail me with more details of when you called please to matthew@frenchclick.com and we'll investigate. Kind regards, Matt French Click

Posted 3 years ago

French Click is rated 4.6 based on 10,340 reviews