French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 287 Western Road, London, Merton
Rating: 4.65

4.7 Rating 9,788 Reviews

96 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 9,788 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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French Click 5 star review on 6th February 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“obsolete website, half the products not delivered due to unavailability.. not sure i’ll ever try again”

Helpful Report

Posted 2 years ago

Very sorry about this. If you want to order again we'll be able to remove any delivery charge as quite a bit was taken off your order. Sometimes we have temporary stock shortages of items due to stock errors or supplier issues. Please e-mail customerservice@frenchclick.com or matthew@frenchclick.com to arrange that if you want.

Posted 2 years ago

“Still not received my order. Order placed on 6/8/21, all items ordered were in stock. No emails to say when or if has been dispatched. Will not buy from French Click again. Very disappointed customer.”

Helpful Report

Posted 2 years ago

“I would love to be able to write a review, however my order is yet to turn up, nearly a week after it was due to be delivered! When you place an order to be delivered on a certain day, then you stay in all day to receive that order and it doesn’t turn up, it’s very frustrating! I have contacted both Parcel Force and French Click themselves and as yet, my issue goes unresolved! So I’m afraid my review is a bad one.”

Helpful Report

Posted 2 years ago

Very sorry about this. I can see this order has not been scanned on collection. So we either need to refund it or get it shipped next week for you. Please contact customerservice@frenchclick.com with your order number as the subject and we'll sort it.

Posted 2 years ago

“No parcel arrived and money debited from account. Tried to phone and left message no luck. Emailed, one generic response and no reply to further one. I have ordered from this company before with success so not at all happy this time.”

Helpful Report

Posted 2 years ago

Very sorry about this. The item you ordered is no longer available so we need to either swap it for a different one or refund the full order. The phone should be answered Monday to Friday 0900-1730 and e-mails replied to within 24 business hours.

Posted 2 years ago

“Our order still hasn't arrived and was promised last night! No word either Terrible”

Helpful Report

Posted 2 years ago

Very sorry for the delay. I can see the order has been put in for tomorrow. We have been waiting for more stock of the Bresse and will be in touch ASAP to confirm a delivery date.

Posted 2 years ago

“dissatisfied I wanted a delivery to guernsey checked you deliver to guernsey it said yes I carefully selected items much pondering as great choices, selected delivery date still impressed paid for my order, all good received order confirmation still impressed and then a few days later “we have refunded you as we cannot deliver to Guernsey” And that’s why only 1 star”

Helpful Report

Posted 2 years ago

“Delivery arrived , snack boxes torn, brioche squashed Madeleines squashed.. Poorly packaged. Have tried to phone but number does not exist. Have emailed for a refund but no reply”

Helpful Report

Posted 2 years ago

Very sorry to hear that. Please e-mail customerservice@frenchclick.com with your order number as the subject. We'll be able to refund or redeliver the items. You should get a reply within 24 business hours and the phone is 0900-1730 Monday to Friday 02077371024.

Posted 2 years ago

“10 items ordered and paid for but only 9 delivered. no refund yet - not very good!”

Helpful Report

Posted 2 years ago

“Ordering was simple enough but parcel arrived with smashed jars inside and vinegar leaking out. Hazardous to dispose of broken glass. DPD (delivery service) blamed FrenchClick and basically said it wasn't their problem because FrenchClick had packed parcel incorrectly. I would like to hear FrenchClick's response.”

Helpful Report

Posted 2 years ago

“1st: Failed to deliver the café I ordered and sent 2 terrines I hadn't ordered instead of terrine I had ordered. 2nd: In order to resolve the problem sent a café but not the one I ordered and failed to send the terrines I ordered. So.. Charged for café I didn't order and charged for 2 terrine I didn't order. Only ONE item I ordered was dilivered. So... a 25% success rate.... Used to be a great shop... Apparently no longer.”

Helpful Report

Posted 2 years ago

Very sorry about this. We'll be able to refund the incorrect items or redeliver them. Please e-mail customerservice@frenchclick.com and matthew@frenchclick.com with the details of the mistakes.

Posted 2 years ago

“I received a replacement item which is not the same brand I bought. This is very disappointing.”

Helpful Report

Posted 2 years ago

Very sorry about this, it shouldn't happen. I can see you only have one item on your order. Please e-mail matthew@frenchclick.com and customerservice@frenchclick.com with your order number as the subject and we'll refund the order or get the correct item sent out to you.

Posted 2 years ago

“I wanted to make an order but you don’t deliver in Northern Ireland….”

Helpful Report

Posted 2 years ago

“Delivery was over an hour late, I received 3 packs of brioches that expire on the same day of delivery, tried contacting customer service but no answer despite over 100 calls. I am beyond upset.”

Helpful Report

Posted 2 years ago

Very sorry about this. The phone should be answered Monday to Friday 0900-1730. We'll be able to get these refunded or replaced for you and will contact you back directly.

Posted 2 years ago

“Unfortunately I was unable to buy anything since your website did not seem to work. I tried and tried but to no avail and was extremely disappointed as I wanted to buy the goods as a present for a friend’s 70th birthday. I even asked a family member to sort it out with no success”

Helpful Report

Posted 2 years ago

Very sorry to hear that. Please e-mail matthew@frenchclick.com with the details of the problem and we'll investigate.

Posted 2 years ago

“Very poor service, will not recommend. Still waiting for the refund on the missing product.”

Helpful Report

Posted 2 years ago

Very sorry to hear that. Please e-mail customerservice@frenchclick.com with your order number as the subject or call us with the details of what was missing. We should be able to quickly confirm and refund it.

Posted 2 years ago

“Ordered for the first time. 1 item was charged for and not delivered. I contacted Frenchclick via email and phone and only got automated messages indicating that they were too busy to answer queries. Terrible service and of course no refund for the item either”

Helpful Report

Posted 2 years ago

“One item didn’t arrive and I haven’t been refunded, the chocolate Easter egg was broken on arrival and I ordered 4 small tins which were substituted for one large tin (if this had been communicated to me I would have cancelled the item). I emailed customer services with photos over a week ago and I have had no response.”

Helpful Report

Posted 3 years ago

Very sorry about this, e-mails should be replied to within 24 business hours always. Please e-mail customerservice@frenchclick and matthew@frenchclick.com and we'll be able to get the items refunded or resent for you.

Posted 3 years ago

“This is my second review- I placed another order after my key item was missing but I guess there was no point in doing that as my order SO-323273 was supposed to be delivered on 30th in morning but never arrived and am unable to call FC as it says voicemail full. I even reached out on social media but no responses either. But of course my card has been charged. Im appalled. I would like an immediate update me on the whereabouts of my order or get full refund and discount.”

Helpful Report

Posted 3 years ago

Very sorry about this. We are investigating as the order was on the route and should have been delivered.

Posted 3 years ago

“I tried to order some products but was unable to for several weeks as there were no delivery slots. Eventually I was able to complete my order but when it arrived one of the items was not what I had ordered. I sent an email informing the company of this but have received no reply. This is a shame as I am a food writer writing for the biggest food and drink website in the U.K. and had planned to feature the company.”

Helpful Report

Posted 3 years ago

Very sorry about this, please let us know which e-mail you sent to. If you e-mail customerservice@frenchclick.com with your order number as the subject, you should always get a reply within 24 business hours. You can also e-mail matthew@frenchclick.com if still not dealt with. We'll be able to refund or resend the correct item for you.

Posted 3 years ago

“I ordered two cheese fondue kits for my partners 50th birthday. They arrived in very poor packaging which had burst all over the items and covered them in a foul gel. The cardboard was soggy and could not be given as a gift. The packaging was not adequate for a chilled item that needed to be refrigerated. No clear instructions on whether the item should be refrigerated online and that it would arrive spoiled. Waste of money. The fondue had to go in the bin. Disappointed. Please AVOID.”

Helpful Report

Posted 3 years ago

Very sorry to hear this, sounds like the packaging on this order was poor. The sorba freeze can be damp which can effect the packaging of items with cardboard outer packaging. The items should however remain fresh. Could you send photos to customerservice@frenchclick.com please and we'll be able to resend the order or offer a full refund.

Posted 3 years ago

French Click is rated 4.7 based on 9,788 reviews