French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,343 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,343 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received the parcel 5 days after it was supposed to have been delivered.”

Helpful Report

Posted 3 years ago

Very sorry to hear this. Customer service should have been in touch about it. We are investigating what has happened.

Posted 3 years ago

“Problem here was the packaging - 42 (!) separate bottles of Badoit, without the usual 6-pack containers. very difficult to organise and put away, because the box and split open and the bottles were all over the place on my step..... French click are usually great and DPD too, but not this time.... I did ask you about this directly after the order last week, but got no reply..... disappointing.... Jayne Lee Wilson L23 2SY ......please reply!”

Helpful Report

Posted 3 years ago

Very sorry to hear this. Please e-mail customerservice@frenchclick.com with your order number as the subject. We're checking to see if we could have missed any e-mails from you about this.

Posted 3 years ago

“Some products are missing And they deliver another product in substitution without my consent And didn’t receive a refund of the missing products which they don’t have in stock”

Helpful Report

Posted 3 years ago

Very sorry about this. I can see the items were removed from the order due to a stock issue and you have been charged accordingly. This should have been communicated better, you can find the updated version of your order from the your account section of the website in your order history. The substitution is an error, this should not be done without confirming with you when it's delivered. For a refund for this item, please contact customerservice@frenchclick.com with your order number as the subject.

Posted 3 years ago

“Not a great experience at all. My order has been lost. The customer service team hanged up on me and no further help or refund from their side. I would not recommend my friends this company.”

Helpful Report

Posted 3 years ago

Very sorry to hear this. We're investigating as it seems ParcelForce should have delivered it. We're waiting to get more details from their driver.

Posted 3 years ago

“Poor customer service”

Helpful Report

Posted 3 years ago

Hi Very sorry to hear this, we are investigating what has happened to your order and with the service. Thanks Matt French Click

Posted 3 years ago

“Placed order, they cancelled the order due to not delivering to my area, even though it states on website they do.......very odd 🤔”

Helpful Report

Posted 3 years ago

Very sorry about this. It's a mistake the order should have been shipped. If you want to order again you'll be able to successfully.

Posted 3 years ago

“My normal supplier BonneBouffe was out of stock waiting for delivery so I thought I would try French Click – won’t use French Click again! They supplied items with very very short consume by dates, no notification of the consume by date before purchase, I expected at 7-10 days but when received on the consume dates were unrealistic. Received 23/09/21 at 12.21, Merguez Sausages Halal Maxi Pack ~2Kg marked consume until 25/09/21 so I would have to eat 2kg of sausages in less than 36 hours! The two packs of Saucisse de Toulouse Roulée Brassée 700g were marked consume until 25/09/21 so would also have to eat within 48 hours! Had no choice but to freeze all 3 packs.”

Helpful Report

Posted 3 years ago

Hi Very sorry about this. Please contact customerservice@frenchclick.com with your order number as the subject and we'll refund or replace them for you. Kind regards, Matt French Click

Posted 3 years ago

“All you had to do was go to the post office and send our order to Jersey via Royal Mail. For some reason you are not able to and refunded our money???????”

Helpful Report

Posted 3 years ago

Hi Very sorry about this, it's a mistake that shouldn't have happened. We can now ship to the channel islands using our normal couriers again. Kind regards, Matt French Click

Posted 3 years ago

“I have been trying to get in contact with use but no answer fir 7 day I called nothing”

Helpful Report

Posted 3 years ago

Very sorry about this. It looks from your e-mail like we have a collection order from your that needs to be picked up.

Posted 3 years ago

“Still waiting on my delivery I've ordered over two weeks back”

Helpful Report

Posted 3 years ago

Hi Very sorry to hear this, we can see you had an order SO-341660 but someone contacted us to void it. We're just investigating exactly how it was voided. Because it was voided you should have never been charged for it. If you still want it, please re-order, email the order number to matthew@frenchclick.com and we'll refund the delivery charge. Kind regards, Matt French Click

Posted 3 years ago

“Ordered a large amount, followed the process online with deliveries. All went well until only 1/4 arrived. After asking, i was told that I had selected the wrong shipping. Why this was not raised during the ordering process!! Reactive, not proactive not customer focused sadly. Unless you raise this, clearly nothing would have been done. Felt flicked off!”

Helpful Report

Posted 3 years ago

Very sorry about this. We can only send 30kg of water per order outside of London. We are working on getting it so you won't be able to order more than this amount in the first place online.

Posted 3 years ago

“obsolete website, half the products not delivered due to unavailability.. not sure i’ll ever try again”

Helpful Report

Posted 3 years ago

Very sorry about this. If you want to order again we'll be able to remove any delivery charge as quite a bit was taken off your order. Sometimes we have temporary stock shortages of items due to stock errors or supplier issues. Please e-mail customerservice@frenchclick.com or matthew@frenchclick.com to arrange that if you want.

Posted 3 years ago

“Still not received my order. Order placed on 6/8/21, all items ordered were in stock. No emails to say when or if has been dispatched. Will not buy from French Click again. Very disappointed customer.”

Helpful Report

Posted 3 years ago

“I would love to be able to write a review, however my order is yet to turn up, nearly a week after it was due to be delivered! When you place an order to be delivered on a certain day, then you stay in all day to receive that order and it doesn’t turn up, it’s very frustrating! I have contacted both Parcel Force and French Click themselves and as yet, my issue goes unresolved! So I’m afraid my review is a bad one.”

Helpful Report

Posted 3 years ago

Very sorry about this. I can see this order has not been scanned on collection. So we either need to refund it or get it shipped next week for you. Please contact customerservice@frenchclick.com with your order number as the subject and we'll sort it.

Posted 3 years ago

“No parcel arrived and money debited from account. Tried to phone and left message no luck. Emailed, one generic response and no reply to further one. I have ordered from this company before with success so not at all happy this time.”

Helpful Report

Posted 3 years ago

Very sorry about this. The item you ordered is no longer available so we need to either swap it for a different one or refund the full order. The phone should be answered Monday to Friday 0900-1730 and e-mails replied to within 24 business hours.

Posted 3 years ago

“Our order still hasn't arrived and was promised last night! No word either Terrible”

Helpful Report

Posted 3 years ago

Very sorry for the delay. I can see the order has been put in for tomorrow. We have been waiting for more stock of the Bresse and will be in touch ASAP to confirm a delivery date.

Posted 3 years ago

“dissatisfied I wanted a delivery to guernsey checked you deliver to guernsey it said yes I carefully selected items much pondering as great choices, selected delivery date still impressed paid for my order, all good received order confirmation still impressed and then a few days later “we have refunded you as we cannot deliver to Guernsey” And that’s why only 1 star”

Helpful Report

Posted 4 years ago

“Delivery arrived , snack boxes torn, brioche squashed Madeleines squashed.. Poorly packaged. Have tried to phone but number does not exist. Have emailed for a refund but no reply”

Helpful Report

Posted 4 years ago

Very sorry to hear that. Please e-mail customerservice@frenchclick.com with your order number as the subject. We'll be able to refund or redeliver the items. You should get a reply within 24 business hours and the phone is 0900-1730 Monday to Friday 02077371024.

Posted 4 years ago

“10 items ordered and paid for but only 9 delivered. no refund yet - not very good!”

Helpful Report

Posted 4 years ago

“Ordering was simple enough but parcel arrived with smashed jars inside and vinegar leaking out. Hazardous to dispose of broken glass. DPD (delivery service) blamed FrenchClick and basically said it wasn't their problem because FrenchClick had packed parcel incorrectly. I would like to hear FrenchClick's response.”

Helpful Report

Posted 4 years ago

French Click is rated 4.6 based on 10,343 reviews