French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,496 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,496 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods not received, order cancelled weeks afterwards without comms. Overall a really poor experience”

Helpful Report

Posted 4 years ago

Very sorry about this. The order was originally in December and there was a stock problem with the item. We were then going to resend it when you contacted us. It seems to have been refunded for no apparent reason. We are investigating why this happened as it's a mistake.

Posted 4 years ago

“My delivery from French Click arrived several days late (despite having booked a specific delivery slot) - and no one from the company got in touch with me at any point to let me know what was going on. When the delivery randomly arrived, there were items missing - which I was not informed about and had been charged for. I received a refund after contacting their customer service but all in all, not a good customer experience and I would unfortunately not recommend.”

Helpful Report

Posted 4 years ago

Very sorry to hear that. It seems the driver ran out of time in the PM slot on the original delivery. You should have been contacted to sort out a re-delivery as soon as this occurred. It seems this was not done and can only apologise for that.

Posted 4 years ago

“Not sure you want a review from me - order was short and it took ages to complete the simple task of refunding my card I understand there are problems of Covid and Brexit bits not rocket science”

Helpful Report

Posted 4 years ago

“Bonsoir, Il est impossible de vous joindre par téléphone. J’ai reçu il y a 2 jours 2 volailles de Bresse avec une date d’expiration au 12/02 Ce n’est pas acceptable car je n’ai pas pu cuire les volailles de Bresse car elles sentait Pouvez vous me contacter demain Merci d’avance.”

Helpful Report

Posted 4 years ago

Very sorry to hear that. We have been in contact directly to arrange a re delivery or refund. Please just let us know the order number so we can investigate what has happened and sort it.

Posted 4 years ago

“Sorry about this review. I was asked to write a review as ‘I had recently made a purchase’ . My one star refers only to the fact I could not make a purchase. I had filled my cart etc etc and come to payment. Despite living in an appropriate London postcode the system kept trying to charge me the full postal delivery charge. I telephoned a few times without getting a response and left a message asking for a call back but was never called. A shame , there are great things in the site and I wanted to support them.”

Helpful Report

Posted 4 years ago

Hi Sorry to hear this. We're just extremely busy due to the covid crisis and only take orders at specific times. You can find out when here: https://www.frenchclick.co.uk/p-8117-covid-19-ordering-information.aspx Thanks

Posted 4 years ago

“A huge disappointment. I ordered £30 worth of goods and after 14 days, I only received goods worth £7 with two key items missing... NO REMINDER on unavailable items before order dispatched. This is really funny because the goods cost £7 and the shipping costs £6.5... Do you think customers will still place the order if they know there are only £7 worth of goods available with £6.5 shipping?”

Helpful Report

Posted 4 years ago

Very sorry about this, it's a mistake. Your order should not be shipped with this many missing items. You should have been contacted. We can ship items of the same value removed free of charge to make up for this mistake. If you can't reply directly to this message please e-mail directly at matthew@frenchclick.com and we'll sort it for you.

Posted 4 years ago

“I ordered £75 worth of goods onabout the 10th ofDec2020 . I paid for them and they said the goods would arrive by the 17th Dec about 24 hours later I was told that they were cancelling the delivery and that I could have them in January. No real apology so why would I like to buy from them! Chris Robillard Writer& Publisher ,”

Helpful Report

Posted 4 years ago

Hi Very sorry about this, could you forward any correspondence you have from this order to matthew@frenchclick.com I can't see any reason why it wouldn't have been shipped on the 17/12 as planned. We will be able to ship it in the next available delivery slot for you at a substantial discount. Thanks Matt French Click

Posted 4 years ago

“Products very good but did not need to be packed in gel packs which is not suitable for disposal in a normal household. These need to be incinerated and will clog up drains and sewage systems if emptied into toilets etc. For this reason I have given you a one star rating.”

Helpful Report

Posted 5 years ago

Sorry to hear that. Sorba freeze can be disposed of normally. You can find more information about it here: https://www.sorbafreeze.com/faq/

Posted 4 years ago

“Had to get in touch by phone..the young man who answered need to learn customer services manners..will not to ring if I can help it. I will still order because it is very nice to be able to have food that I used to have in France and living in the north of England does not help... Landscapes is very nice Regards Mrs Viviane Clarke. (Ordered online and also spoke on the phone...hence my review.)”

Helpful Report

Posted 5 years ago

“Never received it and still trying to get answers !!”

Helpful Report

Posted 5 years ago

Very sorry to hear this. Someone should have been in touch with you about your order. Maybe in Junk e-mail? You're no in the UK so normally we don't ship to your area at the moment due to covid. We're only shipping to our mainland GB area. Customer services will be in touch to arrange a refund or we might be able to ship the order as a one off it you pay the extra delivery charge for the channel islands.

Posted 5 years ago

“Took my order, during payment there was nothing about how long delivery would take. I emailed to question the fact that after the order was placed it would be over 3 weeks for 2 bottles. No reply. I messaged on face book, no reply. I am shielding and this was important. I won't use them again, won't recommend them and think customer service needs looking at.”

Helpful Report

Posted 5 years ago

“I ordered Bouillon cubes on 19th august. They were finally delivered on the 15th of September. No apology, no reason given. How you manage to stay in business is a mystery.”

Helpful Report

Posted 5 years ago

Sorry to hear this, from the DPD tracking it looks like this was delivered on 10th of September as planned. This delivery slot was chosen when you checked out the order. Unfortunately we have a backlog which has been caused by the current crisis so all slots in your area are 2 weeks or so ahead.

Posted 5 years ago

“You say I recently made a purchase,, well that is incorrect! I tried to make a purchase but you said you were no longer delivering to the Channel Islands. Why? Roy Moulin”

Helpful Report

Posted 5 years ago

“Bought 12 boxes of LU petit beurre but ended up getting them with 2 days before expired date. Not happy At all with that. And they delivered half of My order and had to call back asking for the rest of my order. Bad experience to be honest!”

Helpful Report

Posted 5 years ago

Very sorry to hear that, we will always replace the item in a case like this if the date is short. It looks like the rillettes were missing originally but they they should have been redelivered.

Posted 5 years ago

“Still waiting for the order”

Helpful Report

Posted 5 years ago

“I received my parcel today and was very disappointed. First of all the packing was extremely poor, everything had just been thrown in and the box was secured by a flimsy bit of parcel tape which had come apart and anyone could have reached in and taken things. Additionally some of the gel packs had split andI had sticky gel particles over a lot of my products. Then when I started to check through the items I found some weremissing and although we weren’t charged for these we were disappointed not to have been advised of this beforehand when we could have maybe chosen other items. We have also discovered that we are missing a pack of butter that we have beencharged for. We have tried calling and emailing but no response so far. I would have think twice before using you again or recommending you.”

Helpful Report

Posted 5 years ago

Hi Sorry to hear about this. Unless this is a different order I thought we already sorted this out and have refunded the delivery charge and the missing item. Please e-mail matthew@frenchclick.com with the order number as can only find one on this account. Best regards, Matt French Click

Posted 5 years ago

“Sadly only half the items I ordered arrived. Also one item I was charged for wasn’t included. I was really disappointed as they had some great items. No apology offered or replacements. The items weren’t that rare. I order 3 different breads but none came. Neither did the mustard I ordered or confit de cerise. Someone must have known these weren’t available at the time. Products were fine but don’t rely on getting everything you want if your hosting and expecting these items like I was. A real shame!”

Helpful Report

Posted 5 years ago

“Unfortunately I have still not received my order, due on the 22 July. I have tried phoning and sent an email but have had no contact at all. I am not very happy with French Click and would not recommend it to my friends.”

Helpful Report

Posted 5 years ago

“Great products however the delivery was a mess. We didnt get our entire order and some of the products we received were not the right ones. Please ameliorate your product delivery which will make this so much better”

Helpful Report

Posted 5 years ago

“My 1st order had to disposed of due to late delivery. This was the post office fault. Beth from customer services offered me a refund or to replicate my order with DPD. I accepted this and looked forward to my delivery. What a shambles. I only received about a 1/4 of what I ordered. No steak, no boudin noir, nor jams or marmalade. They put a loaf of bread in which I didn’t order and was all squashed anyway. I did receive my butters of which I ordered 6 of. 4 of them only had a week shelf life!! Also a morbier cheese I ordered looked to be 2 months out of date. I did receive a refund but was assured by Benedict in customer services the cheese was fine. My partner wasn’t happy so binned that. Will not be using again.”

Helpful Report

Posted 5 years ago

French Click is rated 4.6 based on 10,496 reviews