French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,342 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered £75 worth of goods onabout the 10th ofDec2020 . I paid for them and they said the goods would arrive by the 17th Dec about 24 hours later I was told that they were cancelling the delivery and that I could have them in January. No real apology so why would I like to buy from them! Chris Robillard Writer& Publisher ,”

Helpful Report

Posted 4 years ago

Hi Very sorry about this, could you forward any correspondence you have from this order to matthew@frenchclick.com I can't see any reason why it wouldn't have been shipped on the 17/12 as planned. We will be able to ship it in the next available delivery slot for you at a substantial discount. Thanks Matt French Click

Posted 4 years ago

“Products very good but did not need to be packed in gel packs which is not suitable for disposal in a normal household. These need to be incinerated and will clog up drains and sewage systems if emptied into toilets etc. For this reason I have given you a one star rating.”

Helpful Report

Posted 4 years ago

Sorry to hear that. Sorba freeze can be disposed of normally. You can find more information about it here: https://www.sorbafreeze.com/faq/

Posted 4 years ago

“Had to get in touch by phone..the young man who answered need to learn customer services manners..will not to ring if I can help it. I will still order because it is very nice to be able to have food that I used to have in France and living in the north of England does not help... Landscapes is very nice Regards Mrs Viviane Clarke. (Ordered online and also spoke on the phone...hence my review.)”

Helpful Report

Posted 4 years ago

“Never received it and still trying to get answers !!”

Helpful Report

Posted 4 years ago

Very sorry to hear this. Someone should have been in touch with you about your order. Maybe in Junk e-mail? You're no in the UK so normally we don't ship to your area at the moment due to covid. We're only shipping to our mainland GB area. Customer services will be in touch to arrange a refund or we might be able to ship the order as a one off it you pay the extra delivery charge for the channel islands.

Posted 4 years ago

“Took my order, during payment there was nothing about how long delivery would take. I emailed to question the fact that after the order was placed it would be over 3 weeks for 2 bottles. No reply. I messaged on face book, no reply. I am shielding and this was important. I won't use them again, won't recommend them and think customer service needs looking at.”

Helpful Report

Posted 4 years ago

“I ordered Bouillon cubes on 19th august. They were finally delivered on the 15th of September. No apology, no reason given. How you manage to stay in business is a mystery.”

Helpful Report

Posted 4 years ago

Sorry to hear this, from the DPD tracking it looks like this was delivered on 10th of September as planned. This delivery slot was chosen when you checked out the order. Unfortunately we have a backlog which has been caused by the current crisis so all slots in your area are 2 weeks or so ahead.

Posted 4 years ago

“You say I recently made a purchase,, well that is incorrect! I tried to make a purchase but you said you were no longer delivering to the Channel Islands. Why? Roy Moulin”

Helpful Report

Posted 4 years ago

“Bought 12 boxes of LU petit beurre but ended up getting them with 2 days before expired date. Not happy At all with that. And they delivered half of My order and had to call back asking for the rest of my order. Bad experience to be honest!”

Helpful Report

Posted 4 years ago

Very sorry to hear that, we will always replace the item in a case like this if the date is short. It looks like the rillettes were missing originally but they they should have been redelivered.

Posted 4 years ago

“Still waiting for the order”

Helpful Report

Posted 4 years ago

“I received my parcel today and was very disappointed. First of all the packing was extremely poor, everything had just been thrown in and the box was secured by a flimsy bit of parcel tape which had come apart and anyone could have reached in and taken things. Additionally some of the gel packs had split andI had sticky gel particles over a lot of my products. Then when I started to check through the items I found some weremissing and although we weren’t charged for these we were disappointed not to have been advised of this beforehand when we could have maybe chosen other items. We have also discovered that we are missing a pack of butter that we have beencharged for. We have tried calling and emailing but no response so far. I would have think twice before using you again or recommending you.”

Helpful Report

Posted 4 years ago

Hi Sorry to hear about this. Unless this is a different order I thought we already sorted this out and have refunded the delivery charge and the missing item. Please e-mail matthew@frenchclick.com with the order number as can only find one on this account. Best regards, Matt French Click

Posted 4 years ago

“Sadly only half the items I ordered arrived. Also one item I was charged for wasn’t included. I was really disappointed as they had some great items. No apology offered or replacements. The items weren’t that rare. I order 3 different breads but none came. Neither did the mustard I ordered or confit de cerise. Someone must have known these weren’t available at the time. Products were fine but don’t rely on getting everything you want if your hosting and expecting these items like I was. A real shame!”

Helpful Report

Posted 4 years ago

“Unfortunately I have still not received my order, due on the 22 July. I have tried phoning and sent an email but have had no contact at all. I am not very happy with French Click and would not recommend it to my friends.”

Helpful Report

Posted 4 years ago

“Great products however the delivery was a mess. We didnt get our entire order and some of the products we received were not the right ones. Please ameliorate your product delivery which will make this so much better”

Helpful Report

Posted 4 years ago

“My 1st order had to disposed of due to late delivery. This was the post office fault. Beth from customer services offered me a refund or to replicate my order with DPD. I accepted this and looked forward to my delivery. What a shambles. I only received about a 1/4 of what I ordered. No steak, no boudin noir, nor jams or marmalade. They put a loaf of bread in which I didn’t order and was all squashed anyway. I did receive my butters of which I ordered 6 of. 4 of them only had a week shelf life!! Also a morbier cheese I ordered looked to be 2 months out of date. I did receive a refund but was assured by Benedict in customer services the cheese was fine. My partner wasn’t happy so binned that. Will not be using again.”

Helpful Report

Posted 4 years ago

“Took two weeks to deliver. One product was missing from my order without warning. One of the pate-packs was open at the side and I had to throw it away. The rest of the order was warm instead of cool, with soggy packaging. Will never use them again.”

Helpful Report

Posted 5 years ago

“Firstly, I got sent the wrong package and had to meet up with the person and swap it myself. Secondly, there were items missing and thirdly 4 of the items were wrong! Customer service is impossible to get a hold off”

Helpful Report

Posted 5 years ago

Hi Very sorry about this, it looks like you already have a re-delivery in this Tuesday for this. You should always get a reply on customer service e-mail within 24 hours. We are trying hard to answer all calls though this can be difficult sometimes due to the volume of inquiries. We hope you will consider revising your reviews once we've sorted the issues out. Customer services are trying their best. Thanks Matt French Click

Posted 5 years ago

“Disappointing! The pate was four days over the use by date and only one of the three packs of Rosette arrived. Also, the packaging was inadequate and one pack of Danettes and one pack of carottes Rapees were split and unusable.”

Helpful Report

Posted 5 years ago

“Haven’t received my items because parcelforce decided to delayed the package with no new delivery date the day it was due arrive. If delivery was free I wouldn’t mind too much but it cost a lot just for it to be delayed.”

Helpful Report

Posted 5 years ago

“Nous avons utilise pour la premiere fois a Noel et avons trouve tout ce dont on souhaitait. Pratique de pouvoir choisir la date et le creneau horaire que nous desirions. Nous reutiliserons surement ce site et en avons parle a notre communaute francaise de notre quartier.”

Helpful Report

Posted 5 years ago

Hi, thanks for that. I think you put the wrong star rating, please revise it :). Best regards, Matt French Click

Posted 5 years ago

“Extremely unhappy I was promised a delivery Friday, we are Monday and I didn’t receive neither the package nor a confirmation of when I will receive it :(”

Helpful Report

Posted 5 years ago

Hi Sorry to hear this, the order should have been delivered on Friday as planned. We'll investigate and get back to you ASAP. Best regards, Matt French Click

Posted 5 years ago

French Click is rated 4.6 based on 10,342 reviews