French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,288 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been asked for a review yet the goods have not yet arrived Very, very poor”

Helpful Report

Posted 1 year ago

Very sorry about this, the only order we have on this email seems to be from 2014. Please email customerservice@frenchclick.com with your order number as the subject so we can investigate this for you.

Posted 1 year ago

“No goods received in spite of promises to the contrary. Unfortunately, not a company I would recommend”

Helpful Report

Posted 1 year ago

Very sorry about this, we don't seem to have any order from the email on the review. Please can you email us at customerservice@frenchclick.com with with your order number as the subject so we can investigate this. It looks like we already emailed you about this and the order is with Mon Panier Latin and not with us.

Posted 1 year ago

“my order hasnt turned up”

Helpful Report

Posted 1 year ago

Very sorry about this, it looks like there was a system error when your order was placed so I don't think it's shipped. We should be able to ship it today and you'll receive it tomorrow.

Posted 1 year ago

“Parcel not delivered. Customer service does not really take charge. Nothing else to say”

Helpful Report

Posted 1 year ago

“I did not make a purchase. I wanted to but I did not get proper information.”

Helpful Report

Posted 1 year ago

Very sorry about this, please email customerservice@frenchclick.com and we should be able to answer any questions.

Posted 1 year ago

“Our order never arrived!”

Helpful Report

Posted 1 year ago

Very sorry about this, it looks like there was a stock problem with one item on the order but it has now shipped out. You should have been contacted about this with the new delivery date. Please contact customerservice@frenchclick.com with your order number as the subject and we can see what's happened.

Posted 1 year ago

“Order not yet delivered”

Helpful Report

Posted 1 year ago

Very sorry about this. The parcel has been shipped with DHL and it looks like they've tried to deliver it a few times and it seems to be out for delivery again now. Please contact customerservice@frenchclick.com so we can resolve this for you.

Posted 1 year ago

“Parcel shows as delivered but has not been received. It certainly has not been signed by me or my partner. It looks like it was delivered at the wrong address, 2 Moat Drive rather than 6 Moat Drive.”

Helpful Report

Posted 1 year ago

Very sorry about this. Please contact customerservice@frenchclick.com with your order number as the subject so we can investigate where it's been delivered.

Posted 1 year ago

“De ce qui est la livraison, c'est dans les temps. Cependant pour collecter la commande PERSONNE NE REPOND AU TELEPHONE, donc pas de service client. Et pas de possibilité d'aller chercher ses achats. Honteux!!!”

Helpful Report

Posted 1 year ago

Very sorry about this. We do have several staff on holiday at the moment which is making getting all phone calls difficult, however, e-mails are being answered within 24 hours or much quicker.

Posted 1 year ago

“Did not receive my order, emailed the company and they did nothing to get the money back or send the order again. WOULD NOT RECOMMEND!!!”

Helpful Report

Posted 1 year ago

“Ordered but not in stock. Still waiting. Odd therefore to request a review. Might be better to wait until I have received something to review.”

Helpful Report

Posted 1 year ago

“it isn't in stock for months - then it is; but it really isn't - then it really is - then you want to charge $65 shipping on a small light weight order. what king of review do you think you should get?!!!!! or do you even know i still live in the USA? David Creighton”

Helpful Report

Posted 2 years ago

“Received the box fast but not the items I had ordered. They unavailable on the phone and don’t answer their tickets either.”

Helpful Report

Posted 2 years ago

“What a con! On the basis of on line offers I selected French Click over my existing supplier. Waiting until the day before the intended delivery I was contacted and advised my order exceeded the weight limit for delivery. The resultant change in amount supplied and the carriage due made my choice far more costly than their competitors. By waiting until impending delivery to advise what they would have been aware of from the outset (the weight) made continuing with an expensive revised order the only option to receive continuity of Hepar Water as required on medical advice.”

Helpful Report

Posted 2 years ago

“I ordered from the United States and they substituted what I ordered. It cost me a lot and they sent me an item I could have bought here and wouldn’t have had to spend 54 pound for shipping. I was told they didn’t substitute international item, but no one has gotten back with me. Very disappointed total spent for nothing I wanted 117.00 pounds.”

Helpful Report

Posted 2 years ago

Very sorry about this. You shouldn't have been sent a different brand without us checking if it was ok first. Customer service should be in touch to try and resolve the problem.

Posted 2 years ago

“Hasn't arrived!”

Helpful Report

Posted 2 years ago

“We ordered cheese and it took several days/more than two weeks to arrive and then the order was incomplete. I had to initiate contact to find out the status. When it finally arrived it was incomplete.”

Helpful Report

Posted 2 years ago

“Really late, I had to cancel my order.”

Helpful Report

Posted 2 years ago

“I am still waiting to receive my order !!! No news, no tracking info..........NADA !!! This is a scam...........over more than one month !!!”

Helpful Report

Posted 2 years ago

“Have yet to receive my order! Despite my instruction to leave on doorstep driver went away before Christmas . Won’t bother to use your company again!”

Helpful Report

Posted 2 years ago

French Click is rated 4.7 based on 10,288 reviews