French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,490 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failure to deliver on time with no indication of when order will be delivered even though there was fresh food in the order. No response to complaint despite a message saying you will contacted shortly”

Helpful Report

Posted 1 year ago

Very sorry about this. It looks like your order was for Saturday and Customer service will reply to you today. We'll be able to offer a redelivery or refund of any fresh items that don't arrive in good condition.

Posted 1 year ago

“I could not make my purchase as the website repeatedly failed on checkout. I emailed Frenchclick to ask them to send me a link to checkout, but none was forthoming with my last email being ignored. Very sad, but I'll go elsewhere.”

Helpful Report

Posted 1 year ago

Very sorry about this, we can only take orders online. We think this is an issue with your browser. Please try to login from the login page: https://www.frenchclick.co.uk/signin.aspx?returnurl=account.aspx%3f

Posted 1 year ago

“Booked a delivery slot for 1 Feb Order was 2 jars of foie gras which needs to be kept at temperatures between 0 and 4 degrees. DHL received parcel on 31 jab. Received parcel on the 5 Feb. I queried with customer service if the foie gras would still be ok as I had bought as a gift so I would not be opening the jars and just got a response saying they can't guarantee delivery or conditions.when shipping internationally even though n. Ireland is in the UK and it was ice packed. That doesn't tell me if they are spoiled or not. Left not knowing what to do and whether to give it or not. This was my first time ordering from this company and I deeply regret it.”

Helpful Report

Posted 1 year ago

Very sorry about this. This item should not have been shipped to NI because due to the extended transit time we can't guarantee it would arrive in good condition. We do have other similar products which are ambient temperature and you should have been contacted and offered one of those instead.

Posted 1 year ago

“Bought 5 tubs of Rillettes - delivered 17/12/23 expiry date 28/12/23 - 11 days before gone off. Had to throw 3 away. Customer services asked for photos and after providing them they said they wouldn't do anything and 11 days is acceptable.”

Helpful Report

Posted 1 year ago

Very sorry to hear this. The Bordeau Chesnel rillettes are a fresh product range and the usual use by date would be 7 to 21 days from the delivery day. We will update the product information page with this so it's clearer. If you let us know on the deliver day you expected them to be longer we might be able to do something. It is more difficult when you contact us 1 month later.

Posted 1 year ago

“Late delivery, no updates, not answering the phone, I have been a client for years but no sorry I will go somewhere else from now on”

Helpful Report

Posted 1 year ago

Very sorry for this delivery delay. We are very busy and unfortunately due to your location it can be quite hard to get orders in the morning slot. We are working very hard to try and make sure all deliveries are on time.

Posted 1 year ago

“I placed an order of 15 products on the 8th December 2023 for delivery on the 20th December 2023 ( today). I have only received 3 items and when I try to call there is no answer. the items are for Christmas so it has left me quite anxious with very little time to organise a new shopping trip.”

Helpful Report

Posted 1 year ago

Very sorry about this, it has been sorted out on email I think now and the missing items are being sent tomorrow.

Posted 1 year ago

“Poor customer service. Called the number provided many times but no answer. Never received my delivery as we waited during the delivery time slot and nobody rang the bell so it’s just right to file for a refund.”

Helpful Report

Posted 1 year ago

Very sorry about this, please email customerservice@frenchclick.com with your order number as the subject and we'll investigate this asap. It looks like the delivery is from November and usually it should have done.

Posted 1 year ago

“I haven't received my order? Due today 8 December?”

Helpful Report

Posted 1 year ago

Very sorry about this. It looks like the package is with Parcel Force and they have been trying to deliver it. Please contact customerservice@frenchclick.com with your order number as the subject and we'll look in to this for you.

Posted 1 year ago

“After my initial review they said they would re deliver or refund. They have done neither three weeks later. AVOID.”

Helpful Report

Posted 1 year ago

Very sorry to hear this. It wasn't exactly clear what was wrong with the initial order and that's why it wasn't refunded.

Posted 1 year ago

“I have been asked for a review yet the goods have not yet arrived Very, very poor”

Helpful Report

Posted 2 years ago

Very sorry about this, the only order we have on this email seems to be from 2014. Please email customerservice@frenchclick.com with your order number as the subject so we can investigate this for you.

Posted 2 years ago

“No goods received in spite of promises to the contrary. Unfortunately, not a company I would recommend”

Helpful Report

Posted 2 years ago

Very sorry about this, we don't seem to have any order from the email on the review. Please can you email us at customerservice@frenchclick.com with with your order number as the subject so we can investigate this. It looks like we already emailed you about this and the order is with Mon Panier Latin and not with us.

Posted 2 years ago

“my order hasnt turned up”

Helpful Report

Posted 2 years ago

Very sorry about this, it looks like there was a system error when your order was placed so I don't think it's shipped. We should be able to ship it today and you'll receive it tomorrow.

Posted 2 years ago

“Parcel not delivered. Customer service does not really take charge. Nothing else to say”

Helpful Report

Posted 2 years ago

“I did not make a purchase. I wanted to but I did not get proper information.”

Helpful Report

Posted 2 years ago

Very sorry about this, please email customerservice@frenchclick.com and we should be able to answer any questions.

Posted 2 years ago

“Our order never arrived!”

Helpful Report

Posted 2 years ago

Very sorry about this, it looks like there was a stock problem with one item on the order but it has now shipped out. You should have been contacted about this with the new delivery date. Please contact customerservice@frenchclick.com with your order number as the subject and we can see what's happened.

Posted 2 years ago

“Order not yet delivered”

Helpful Report

Posted 2 years ago

Very sorry about this. The parcel has been shipped with DHL and it looks like they've tried to deliver it a few times and it seems to be out for delivery again now. Please contact customerservice@frenchclick.com so we can resolve this for you.

Posted 2 years ago

“Parcel shows as delivered but has not been received. It certainly has not been signed by me or my partner. It looks like it was delivered at the wrong address, 2 Moat Drive rather than 6 Moat Drive.”

Helpful Report

Posted 2 years ago

Very sorry about this. Please contact customerservice@frenchclick.com with your order number as the subject so we can investigate where it's been delivered.

Posted 2 years ago

“De ce qui est la livraison, c'est dans les temps. Cependant pour collecter la commande PERSONNE NE REPOND AU TELEPHONE, donc pas de service client. Et pas de possibilité d'aller chercher ses achats. Honteux!!!”

Helpful Report

Posted 2 years ago

Very sorry about this. We do have several staff on holiday at the moment which is making getting all phone calls difficult, however, e-mails are being answered within 24 hours or much quicker.

Posted 2 years ago

“Did not receive my order, emailed the company and they did nothing to get the money back or send the order again. WOULD NOT RECOMMEND!!!”

Helpful Report

Posted 2 years ago

“Ordered but not in stock. Still waiting. Odd therefore to request a review. Might be better to wait until I have received something to review.”

Helpful Report

Posted 2 years ago

French Click is rated 4.6 based on 10,490 reviews