French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 287 Western Road, London, Merton
Rating: 4.65

4.7 Rating 9,788 Reviews

96 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 9,788 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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French Click 5 star review on 6th February 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Accepted my order with correct address on invoice only to provide incorrect address to courier. No appology whatsoever for their error nor any refund of postage costs. Do not use.”

Helpful Report

Posted 2 years ago

“The site allows you to put groceries in your cart which it is then unable to provide. Therefore, without warning, you are paying high delivery costs which would only have been worth it for the full order not the partial one. Plus the annoyance of receiving only part of what was ordered. In my case 3 bottles of my favourite French mustard were missing which was the main reason for the order!”

Helpful Report

Posted 2 years ago

“Le boudin blanc beaucoup trop salé immangeable.”

Helpful Report

Posted 2 years ago

Very sorry to hear that. Please contact customer service with your order number as the subject at customerservice@frenchclick.com and we'll refund the item for you if it wasn't up to scratch.

Posted 2 years ago

“I ordered on French Click for a scheduled delivery 3 weeks ahead from the time of placing the order. After few days I received the full refund of my order. I presumed that my order has been cancelled due to stock shortages, however I never received any email from them to let me know if and why they refunded my order. After a few weeks I received an email where I was informed from Parcel Force that a delivery is scheduled for me the very next day. The next day French Click took the money from my account without informing me and without my permission, however this wasn’t the same amount that I originally ordered before. As I received a full refund a few weeks prior (shortly after placing my order) I was not expecting this order to be fulfilled. What would have happened if I didn’t have this money in my account and I got a bank charge added on? I’m very disappointed about this experience as I ordered a big amount of products and that I didn’t receive any updates of changes or progress to my order. Due to a refund shortly after placing an order I presumed it was cancelled. Absolutely terrible communication from them!”

Helpful Report

Posted 2 years ago

Very sorry about this. This has happened because we don't charge your card until we ship the order out, a temporary hold is placed which will expire after a few days. We do this in case there are missing items as we can reduce the amount to what you actually receive. There were quite a few missing items in this case so the amount charged was much lower than the original amount. It looks like the order was placed for January the 7th so we shipped it on the 6th as planned.

Posted 2 years ago

“This is the worst shopping I ever made .The delivery was moved to another day without telling me and I had to wait the weekend for having my shopping.Delivery never came between the time slot they suggested and an item was missing.I have called them the staff is way out of line,scream and don't let you speak .They hanged the phone twice and never picked up after 5 times.This is disgusting the way they treating me .No one has offered me anything as a compensation.Please dont buy from them.”

Helpful Report

Posted 2 years ago

“Andouilette was six days past 'eat by' date. Vacherin was rancid Beaufort was broken in pieces and had the texture of Kraft cheese slices Duck confit apparently came from Perivale Middlesex Not impressed”

Helpful Report

Posted 2 years ago

Very sorry to hear this. Please contact customerservice@frenchclick.com and we'll refund or replace the items. Fresh items should normally have a good use-by date so we'll need to investigate what has gone wrong here.

Posted 2 years ago

“Items missing in the order. Website not updated with items no more available. Wrong items delivered. Broken lid for 1 item. no answer from the customer service.”

Helpful Report

Posted 2 years ago

“Unfortunately I write to let you know that I am still waiting to receive my order!!”

Helpful Report

Posted 2 years ago

“Packaging is poor and items are often crushed and damaged, I stopped ordering yoghurts. Also telephone attendance is low and can’t get through to people for help. I am disappointed as I am a long standing customer and would love to carry on using this shop, if possible. I would have preferred to write a nice review but it’s not possible at this stage. Sorry French click”

Helpful Report

Posted 2 years ago

Hi Very sorry about these damaged items. We can replace or refund the damaged items and will investigate the packing with the warehouse to make sure it's done well and fragile tape is used. Please e-mail customerservice@frenchclick.com with your order as the subject to sort that. The phone should be answered 0900-1730 Monday to Friday and we have enough people in customer service to ensure this happens. Could you e-mail me with more details of when you called please to matthew@frenchclick.com and we'll investigate. Kind regards, Matt French Click

Posted 2 years ago

“I still haven't received the parcel 5 days after it was supposed to have been delivered.”

Helpful Report

Posted 2 years ago

Very sorry to hear this. Customer service should have been in touch about it. We are investigating what has happened.

Posted 2 years ago

“Problem here was the packaging - 42 (!) separate bottles of Badoit, without the usual 6-pack containers. very difficult to organise and put away, because the box and split open and the bottles were all over the place on my step..... French click are usually great and DPD too, but not this time.... I did ask you about this directly after the order last week, but got no reply..... disappointing.... Jayne Lee Wilson L23 2SY ......please reply!”

Helpful Report

Posted 2 years ago

Very sorry to hear this. Please e-mail customerservice@frenchclick.com with your order number as the subject. We're checking to see if we could have missed any e-mails from you about this.

Posted 2 years ago

“Some products are missing And they deliver another product in substitution without my consent And didn’t receive a refund of the missing products which they don’t have in stock”

Helpful Report

Posted 2 years ago

Very sorry about this. I can see the items were removed from the order due to a stock issue and you have been charged accordingly. This should have been communicated better, you can find the updated version of your order from the your account section of the website in your order history. The substitution is an error, this should not be done without confirming with you when it's delivered. For a refund for this item, please contact customerservice@frenchclick.com with your order number as the subject.

Posted 2 years ago

“Not a great experience at all. My order has been lost. The customer service team hanged up on me and no further help or refund from their side. I would not recommend my friends this company.”

Helpful Report

Posted 2 years ago

Very sorry to hear this. We're investigating as it seems ParcelForce should have delivered it. We're waiting to get more details from their driver.

Posted 2 years ago

“Poor customer service”

Helpful Report

Posted 2 years ago

Hi Very sorry to hear this, we are investigating what has happened to your order and with the service. Thanks Matt French Click

Posted 2 years ago

“Placed order, they cancelled the order due to not delivering to my area, even though it states on website they do.......very odd 🤔”

Helpful Report

Posted 2 years ago

Very sorry about this. It's a mistake the order should have been shipped. If you want to order again you'll be able to successfully.

Posted 2 years ago

“My normal supplier BonneBouffe was out of stock waiting for delivery so I thought I would try French Click – won’t use French Click again! They supplied items with very very short consume by dates, no notification of the consume by date before purchase, I expected at 7-10 days but when received on the consume dates were unrealistic. Received 23/09/21 at 12.21, Merguez Sausages Halal Maxi Pack ~2Kg marked consume until 25/09/21 so I would have to eat 2kg of sausages in less than 36 hours! The two packs of Saucisse de Toulouse Roulée Brassée 700g were marked consume until 25/09/21 so would also have to eat within 48 hours! Had no choice but to freeze all 3 packs.”

Helpful Report

Posted 2 years ago

Hi Very sorry about this. Please contact customerservice@frenchclick.com with your order number as the subject and we'll refund or replace them for you. Kind regards, Matt French Click

Posted 2 years ago

“All you had to do was go to the post office and send our order to Jersey via Royal Mail. For some reason you are not able to and refunded our money???????”

Helpful Report

Posted 2 years ago

Hi Very sorry about this, it's a mistake that shouldn't have happened. We can now ship to the channel islands using our normal couriers again. Kind regards, Matt French Click

Posted 2 years ago

“I have been trying to get in contact with use but no answer fir 7 day I called nothing”

Helpful Report

Posted 2 years ago

Very sorry about this. It looks from your e-mail like we have a collection order from your that needs to be picked up.

Posted 2 years ago

“Still waiting on my delivery I've ordered over two weeks back”

Helpful Report

Posted 2 years ago

Hi Very sorry to hear this, we can see you had an order SO-341660 but someone contacted us to void it. We're just investigating exactly how it was voided. Because it was voided you should have never been charged for it. If you still want it, please re-order, email the order number to matthew@frenchclick.com and we'll refund the delivery charge. Kind regards, Matt French Click

Posted 2 years ago

“Ordered a large amount, followed the process online with deliveries. All went well until only 1/4 arrived. After asking, i was told that I had selected the wrong shipping. Why this was not raised during the ordering process!! Reactive, not proactive not customer focused sadly. Unless you raise this, clearly nothing would have been done. Felt flicked off!”

Helpful Report

Posted 2 years ago

Very sorry about this. We can only send 30kg of water per order outside of London. We are working on getting it so you won't be able to order more than this amount in the first place online.

Posted 2 years ago

French Click is rated 4.7 based on 9,788 reviews