French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,848 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so glad to have found your website as where I live it's only one or 2 food items i can find in a supermarket. I am so pleased with all food items purchased & future ones will follow.”

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Posted 4 years ago

“Items were really reasonably priced, well packaged & dispatched fairly quickly. Amazing getting some food items I've been missing for years since not being able to get to France. Thank you!”

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Posted 4 years ago

“If this review was based off pricing and delivery, 5 stars without a doubt, BUT, unfortunately, on my first order I had an issue, which could have easily been avoided. I ordered a bottle of Pomme Frites sauce, this was showing as in stock on the website, still does to this day, yet it was missed off my order, and put down as "0" on the picking slip, no notes on why it was missed off, no email, no communication at all. I tried calling their phone number, twice at around 3pm in the afternoon with no answer, I then emailed and finally got a response a day or two later (took around 3 days total to resolve this issue - but was refunded in full for the missing item). For it to be my first order, this wasn't the experience I expected, I thought customer service could have been 1000% better, but, for the rest of my order, everything was perfect. Will this stop me from using the site again ? No, I will definitely be using French Click again, I just hope with future order, if anything is missing from my order, I am notified before dispatch.”

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Posted 4 years ago

“Great service for my first order. Items were quite well packed but some extra cardboard would have helped to keep heavy mustard jars from crushing packs of Pims biscuits flat. Berlin biscuit packs were split open and Lays crisps packet was completely split open and contents were emptied in bottom of box. Delighted to find our favourites from annual trips to France after missing 2 years through Covid. Will absolutely be ordering again soon. Thank you”

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Posted 4 years ago

“I was delighted to be able to get a few French favourites. Really well packaged and delivered quickly. Very impressed”

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Posted 4 years ago

“Easy to order, great range of products. Fast delivery. Very happy with service”

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Posted 4 years ago

“Such a pleasure to be able to purchase real French product not available elsewhere.”

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Posted 4 years ago

“Happy with the products, excellent customer service . Easy and quick to order.”

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Posted 4 years ago

“Great service! Always trying to make sure everything is packed correctly. All fresh produced are wrapped in ice packs.”

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Posted 4 years ago

“Poor customer service”

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Posted 4 years ago

Hi Very sorry to hear this, we are investigating what has happened to your order and with the service. Thanks Matt French Click

Posted 4 years ago

“It's nice to know that good French cheeses are as close as a click away. Great range of products other than cheese.”

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Posted 4 years ago

“Good delivery and service. Just a bit pricey!”

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Posted 4 years ago

“Finding France at your doorstep! Wonderful selection of products and delivered even outside of London! Thank you!”

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Posted 4 years ago

“Nice to be able to buy the things we eat when we are on holiday in France”

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Posted 4 years ago

“Good products. One pridycr was the wrong item but all ok”

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Posted 4 years ago

“Delivered on time. Well packaged. Cheese looks ok. Eating at the weekend. Thank you”

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Posted 4 years ago

“It would be useful to know what products are not available when making an order rather than having a Paypal notice of a refund and then having to guess what they do not have.”

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Posted 4 years ago

“Very pleased with my order. It was well packaged and all the goods were undamaged.”

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Posted 4 years ago

“My friend put me onto this website & I love it. Fantastic being able to buy products I used to get in my French days!!”

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Posted 4 years ago

“Delivered exactly what I wanted in a few days after ordering. Simple to use and have products that you just cannot get in the UK that you loved eating on holiday to france.”

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Posted 4 years ago

French Click is rated 4.6 based on 10,848 reviews