If this review was based off pricing and delivery, 5 stars without a doubt, BUT, unfortunately, on my first order I had an issue, which could have easily been avoided.
I ordered a bottle of Pomme Frites sauce, this was showing as in stock on the website, still does to this day, yet it was missed off my order, and put down as "0" on the picking slip, no notes on why it was missed off, no email, no communication at all. I tried calling their phone number, twice at around 3pm in the afternoon with no answer, I then emailed and finally got a response a day or two later (took around 3 days total to resolve this issue - but was refunded in full for the missing item).
For it to be my first order, this wasn't the experience I expected, I thought customer service could have been 1000% better, but, for the rest of my order, everything was perfect.
Will this stop me from using the site again ? No, I will definitely be using French Click again, I just hope with future order, if anything is missing from my order, I am notified before dispatch.
2 years ago
French Click has a
4.7
average rating
from
9,820
reviews
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