French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,848 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, very good range of food which cannot be bought easily elsewhere, good prices too and reliable”

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Posted 4 years ago

“Splendid quality , fast delivery”

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Posted 4 years ago

“Loved the products but it would be nice to see more eco-friendly packaging.”

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Posted 4 years ago

“My ordered arrived incomplete despite being charged in full and I have received no communication regarding the missing items. I have emailed twice regarding the missing items and just left a voicemail message as well. Overall, it wasn't a great shopping experience.”

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Posted 4 years ago

Very sorry about this. It looks like an item was removed from your order. You can view the final version of the order, including the amount you got charged from the your account section of the website in your order history. You should receive an e-mail reply within 24h and the phone should be answered Monday to Friday 0900-1730.

Posted 4 years ago

“Good products but a real packaging issue. The products received are very damaged.”

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Posted 4 years ago

Hi Very sorry about this, please e-mail customerservice@frenchclick.com and matthew@frenchclick.com so we can investigate the packing. We'll also be able to refund or replace damaged items. Kind regards, Matt French Click

Posted 4 years ago

“Frenchclick is brilliant! I can get all my favourite French products easily, quickly and at a good price. The product range is huge and delivery options are great. Thank you Frenchclick!”

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Posted 4 years ago

“best place to get much loved French coffee that I've found. Good delivery options.”

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Posted 4 years ago

“My husband and I used to bring back various items when we holidayed in France, so I was pleased to learn that French Click could supply many of these items. I ordered both fresh and prepared foods and was able to choose the date of delivery. The items arrived very well packed and protected. Unfortunately my Coquilles were not available but hopefully they will be in the future. I can’t wait to make Cassoulet with my Toulouse sausages. Thank you French Click, I am looking forward to cooking this week.”

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Posted 4 years ago

“I was very happy with my order it arrived well packed no damage, we lived in France and I Loved the mayo and tartar sauce so I am pleased to be able to get it. Your web site works for me.”

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Posted 4 years ago

“All you had to do was go to the post office and send our order to Jersey via Royal Mail. For some reason you are not able to and refunded our money???????”

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Posted 4 years ago

Hi Very sorry about this, it's a mistake that shouldn't have happened. We can now ship to the channel islands using our normal couriers again. Kind regards, Matt French Click

Posted 4 years ago

“good delivery except biscuits, many of which were broken , in crumbs in the packets; ; also 'gouters' biscuits, as delivered, are not 'dejeuners' biscuits , which is what i ordered”

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Posted 4 years ago

Very sorry about this please e-mail customerservice@frenchclick.com with a picture and we'll sort this for you with a refund or replacement.

Posted 4 years ago

“I have been trying to get in contact with use but no answer fir 7 day I called nothing”

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Posted 4 years ago

Very sorry about this. It looks from your e-mail like we have a collection order from your that needs to be picked up.

Posted 4 years ago

“Food and Drink Items are good quality and reasonable selection Service is second to none Delivery and Packaging are always adequate and good timing I recommend you to use these people Thank You French Click”

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Posted 4 years ago

“Great food great service will certainly use again and again”

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Posted 4 years ago

“Excellent service, we love having access to what’s in a SuperU especially when we haven’t managed to get to France for a while!”

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Posted 4 years ago

“The delivery came early , There was something missing but it was noted on the invoice .”

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Posted 4 years ago

“All the goodies you want, delivered in the slot you want.”

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Posted 4 years ago

“The prices are reasonable and I’m so pleased we can get all our favourite French products. My husband misses France sometimes and so it makes him less homesick!”

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Posted 4 years ago

“Almost as exciting as being able to explore a hypermarche in person! Easy ordering, well packaged order arrived safely and promptly.”

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Posted 4 years ago

“Good food and quick delivery”

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Posted 4 years ago

French Click is rated 4.6 based on 10,848 reviews