French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,672 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,672 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always efficient & great being able to buy some of my favourite products from France, especially the coffee.”

Helpful Report

Posted 4 years ago

“The bottles of water were just as we wanted, but unfortunately the website does no inform you (or stop you from ordering) that the maximum order for bottles of water is 26, I ordered 36 and was surprised to discover a "short " delivery.”

Helpful Report

Posted 4 years ago

“Our order still hasn't arrived and was promised last night! No word either Terrible”

Helpful Report

Posted 4 years ago

Very sorry for the delay. I can see the order has been put in for tomorrow. We have been waiting for more stock of the Bresse and will be in touch ASAP to confirm a delivery date.

Posted 4 years ago

“My daughter recently ordered some French goodies for me for Father’s Day, I was impressed with the variety of items that she managed to get me. So, when we cancelled our holiday to France, I decided to cheer myself up by placing my own ordering. I didn’t realise the range of items available, so order was placed, I soon received an email telling me my order was on its way. The items were delivered on time, no breakages so very impressed. I will be ordering further items in the future.”

Helpful Report

Posted 4 years ago

“Not being able to get to Auchan really got me down. Then I discovered French Click and was able to indulge in my love of rillettes and gorgeous pate du canard. The lemon mousse were a little flat but still tasted good. I will definitely be buying more from French Click.”

Helpful Report

Posted 4 years ago

“Easy to use web site, good delivery options and order dealt with efficiently. Glad I found you”

Helpful Report

Posted 4 years ago

“Excellent range of products, which we have missed buying in France because of current travel restrictions. Sometimes ordering on line can be difficult at busy times.”

Helpful Report

Posted 4 years ago

“Quiet a few missing items”

Helpful Report

Posted 4 years ago

“My order has still not arrived”

Helpful Report

Posted 4 years ago

Very sorry about this. We are investigating why it hasn't shipped yet and will be in touch.

Posted 4 years ago

“Superb service, excellent choice of products. All arrived safely, very well packed. Delighted, thank you.”

Helpful Report

Posted 4 years ago

“Product good but packaging not as good as expected as food arrived a bit later than expected and not cold enough more ice packs should of been used”

Helpful Report

Posted 4 years ago

Sorry to hear that. We are investigating with the warehouse to make sure enough is being used in the warm weather.

Posted 4 years ago

“Great shop - always get first class friendly service even through the pandemic. Thank you for over 5 years service (when will regular shoppers discount return though...?) many thanks”

Helpful Report

Posted 4 years ago

“Plenty of choice and more organic products coming on stream. Much better now that delivery times have shortened again, but there's still time for some items listed as available to go out of stock before the order is prepared; perhaps an indication of "short supply" or "one left" or similar could be triggered on the website at a certain point so that when ordering we know the article may no longer be available. Still a great service!”

Helpful Report

Posted 4 years ago

“2packets of dried soup missing Knorr Soupe deshydratee forestiere. It’s ticked on the Order Picking Ticket no SO-334387 but was not in the parcel. I have trie many times to phone and once left a message but have not heard anything. A pity as I was delighted to find this site and would love to place more orders if I could trust customer service!”

Helpful Report

Posted 4 years ago

Very sorry about that. The phone should be answered during office hours. Please e-mail customerservice@frenchclick.com or call us Monday to Friday 0900-1730 and phone should be answered always. We'll get the missing item refunded for you.

Posted 4 years ago

“I haven't made a purchase because no orders are being sent abroad and I live in Denmark.”

Helpful Report

Posted 4 years ago

“It is good to be able to order favourite French products in the UK especially with the major restrictions and stupidity of Brexit. You should make it clearer to customers that there will often be substitutions and sometimes cancellations and that you'll adjust the final bill if that happens, so the customer isn't left wondering whether they've been charged for something that hasn't arrived.”

Helpful Report

Posted 4 years ago

“I was very pleased with the delivery service from French Click - next day and well packed with cool bags to keep items fresh. The only disappointment was that the creme fraiche was already out of date on the day it was shipped.”

Helpful Report

Posted 4 years ago

“What you sent was fine and well wrapped. But 2 complaints: 1. There seems to be no inventory control on your website. One of the items I ordered did not arrive. i was told when I rang it was out of stock at the time of my order but was now back in. Would I like it sent? I would have to pay delivery again (almost the same as the cost of the item). Certainly not ! 2. You understate the delivery charge by omitting VAT, which is annoying and I believe against the rules”

Helpful Report

Posted 4 years ago

Very sorry to hear this. If the two items were key to your order we'll be able to resend them and waive any delivery charge. Please e-mail matthew@frenchclick.com and customerservice@frenchclick.com and we can sort that for you. The delivery charge is shown including VAT on at least one page with the total order amount before you checkout and pay just not on the initial one. We appreciate it can be clearer and we're working on getting in included in all pages.

Posted 4 years ago

“Efficient and quick delivery”

Helpful Report

Posted 4 years ago

“Had what we wanted, arrived on time but too much packaging. Could have just popped in a jiffy bag rather than a box and loads of polystyrene, just too much and a waste.”

Helpful Report

Posted 4 years ago

French Click is rated 4.6 based on 10,672 reviews