French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,848 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product range but poor order execution/ customer service. I am awaiting a reply ( & refund) to a complaint. The initial feedback I got didn't answer the points I raised.”

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Posted 4 years ago

“I have just made another purchase of the Russian Early Grey tea. French Click offer excellent service.....5 stars. Will continue to order from them. Thank you.”

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Posted 4 years ago

“Items arrived on time but unfortunately our order was incorrect.We ordered two duck terrine two sanglier and two campagne .We received three sanglier instead of two and only one duck rest of order was correct.”

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Posted 4 years ago

“Products good as always but concern over packaging which uses expanded plastic nodules which are awkward to handle and not green.”

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Posted 4 years ago

“I was disappointed that I was not advised before delivery that half of my order was not available. I didn't mind that things were not available, it was just the lack of communication. I had ordered the items for a dinner party and the forewarning would have prevented a last minute panic shop to replace the missing items.”

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Posted 4 years ago

Hi Very sorry about this, the charcuterie was a very substantial part of your order and a similar replacement should have been offered. Kind regards, Matt French Click

Posted 4 years ago

“Fast and good service and great products”

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Posted 4 years ago

“Very fast service, all products were just great!”

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Posted 4 years ago

“The range and prices of products are extensive and attractive. The overall experience was let down, however, by inadequate packing by the supplier and then a 24-hour delay in delivery by DPD, so that the cheese and its chilled gel-insulation had melted and was inedible. Refund was swift and efficient. Well worth a visit.”

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Posted 4 years ago

“Always fabulous service, any issues have always been dealt with expeditiously. Highly recommend.”

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Posted 4 years ago

“Placed order, they cancelled the order due to not delivering to my area, even though it states on website they do.......very odd 🤔”

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Posted 4 years ago

Very sorry about this. It's a mistake the order should have been shipped. If you want to order again you'll be able to successfully.

Posted 4 years ago

“Quick delivery to UK. Very reasonable postage. Items safety packed. Will order again.”

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Posted 4 years ago

“Always very helpful and delightful staff if you need to contact them. Deliveries always arrive when expected. Products exacly as wanted.”

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Posted 4 years ago

“Lovely to be able to get some French goodies as we should have been in France this month.”

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Posted 4 years ago

“Large choice of our favorites brands and products, quick delivery. Website could use a look and feel upgrade!”

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Posted 4 years ago

“I love that I should be able to get all the wonderful things that I used to go to France and get myself, but I just don't understand their system. Sadly the past two times I have ordered things that DO NOT say 'unavailable' when I add them to my basket, they have failed to arrive and then they simply drop off the order. No explanation email in advance or any attempt to tell me when they will be in stock so they can dispatch them to me. I am assuming I have to order them again and would have to pay a delivery charge again. The items in question are over £30 and the thing I am most passionate about getting, not a minor part of the order at all. Added to the fact that they delivered 6 tins of the wrong brand of beans to me this last order I am a bit sad about the whole thing. They DID credit me for the beans and let me keep them, but had they asked me if I wanted them as a replacement to the ones that were supposed to have been in stock I would have refused them. Can they improve perhaps and get a real-time stock control system like most online providers I wonder? I am sure I will order again one day but it took me a long time to come out of a sulk the last time they did this to me :(”

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Posted 4 years ago

“My normal supplier BonneBouffe was out of stock waiting for delivery so I thought I would try French Click – won’t use French Click again! They supplied items with very very short consume by dates, no notification of the consume by date before purchase, I expected at 7-10 days but when received on the consume dates were unrealistic. Received 23/09/21 at 12.21, Merguez Sausages Halal Maxi Pack ~2Kg marked consume until 25/09/21 so I would have to eat 2kg of sausages in less than 36 hours! The two packs of Saucisse de Toulouse Roulée Brassée 700g were marked consume until 25/09/21 so would also have to eat within 48 hours! Had no choice but to freeze all 3 packs.”

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Posted 4 years ago

Hi Very sorry about this. Please contact customerservice@frenchclick.com with your order number as the subject and we'll refund or replace them for you. Kind regards, Matt French Click

Posted 4 years ago

“tres amenable - je peut me recontre avec favorites que je ne trouve pas en angleterre”

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Posted 4 years ago

“I've missed France.. Got some of my favourites from this company at reasonable prices. I will be shopping here again.”

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Posted 4 years ago

“Excellent service - delivery was complete and on time. Great to have access to excellent French products (in this case washing powder and liquid and toilet soap). Not so easy to just pop over for a day or two for shopping at the moment so French Click is very useful!”

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Posted 4 years ago

“Excellent service, thank you! Happy memories of France delivered to my home!”

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Posted 4 years ago

French Click is rated 4.6 based on 10,848 reviews