French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really nice to get authentic French food reminds you of French holidays Lovely choice of so many products will certainly be a regular customer Thanks”

Helpful Report

Posted 3 years ago

“Excellent service and a great selection of goods. Well priced with a good choice of delivery slots. Items came well packaged. Will use service again.”

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Posted 3 years ago

“Good choice, reliable delivery, but the bread was mouldy”

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Posted 3 years ago

“Excellent service. Having lived in France for over a decade we miss some things, such as Camargue rice.”

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Posted 3 years ago

“I arranged delivery for friends, but one item was missing - the escargots 😢”

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Posted 3 years ago

“Unfortunately two items I ordered were missing . Muriel dealt with this very efficiently with a refund. Shame. I was looking forward to the confitures! Next time...”

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Posted 3 years ago

“Excellent products and excellent service. The only place in the UK where I'm able to buy a particular French soap! Thank you.”

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Posted 3 years ago

“Delivered safely on schedule”

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Posted 3 years ago

“It was great being able to get raclette cheese and other French goodies which we miss so much! Thank you French Click for an efficient service!”

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Posted 3 years ago

“Great range of products, good prices & quick delivery.”

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Posted 3 years ago

“I was very disappointed to see that so much of the packaging was plastic. The biscuits were all broken - every pack of 3 were either broken into 2 or 3 pieces or completely turned into crumbs.”

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Posted 3 years ago

Very sorry to hear this, please e-mail us a picture of how it was packed, so we can investigate the packing of the order to customerservice@frenchclick.com and we'll be able to refund the biscuits for you.

Posted 3 years ago

“All items received packaged very well and arrived perfectly fresh. Great products, thank you”

Helpful Report

Posted 3 years ago

“They had what I wanted. Parcel force delivered it to the wrong address. French Click were willing to replace it but Parcel Force found it first. French Click we’re very easy to talk to and help.”

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Posted 3 years ago

“The quality is still superb, however it is disappointing to only find out when unpacking that a fair few items aren't there. On the site they are in stock. Are substitutions an option?”

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Posted 3 years ago

“Was very nice ! Products were just what I ordered, fresh and good. Only thing I didn't like was all the polystyrene in the box (even though it's only there to protect, it's just a bother to throw away)”

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Posted 3 years ago

“Great to have access to some French products not readily available here. Delivered promptly and on time.”

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Posted 3 years ago

“Out of date”

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Posted 3 years ago

Very sorry to hear this. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll get things refunded / replaced for you if arrived without a good date.

Posted 3 years ago

“Got a call saying my order would be later than 5th April due to them waiting for a delivery from France. That’s fine but I’m still waiting and have had no correspondence since and no products…”

Helpful Report

Posted 3 years ago

“Used this website for the first time a couple of weeks ago, and it was great. The parcel was delivered when they said it would and everything was there, well packaged, including the chilled food. Will come back. Many thanks for this little taste of home away from home.”

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Posted 3 years ago

“Overall delivery was quick, website easy to use, but items best before date not brill”

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Posted 3 years ago

French Click is rated 4.6 based on 10,540 reviews