French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great to find my favourite french products in the UK! Everything arrived swiftly and safely, very pleased,”

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Posted 3 years ago

“Very pleased we can still obtain specific grocery products directly from France that have become staples to the larder over many years of holidaying there.”

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Posted 3 years ago

“Excellent products. Recommend!”

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Posted 3 years ago

“Always a pleasure ordering from you. Thinking about passing an order once avery two months.”

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Posted 3 years ago

“Just like shopping in France for all those holiday goodies you like to bring home, without all the hassle of going abroad. Will definitely shop here again, thanks”

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Posted 3 years ago

“Lots of delicious french goodies! I live in Florida and it's really great to have such a good place to order my favorite treats from France where I'm from. Love it!”

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Posted 3 years ago

“Unfortunately we could not experience the French yumminess due to delivery issues hopefully this will be sorted for Irish deliveries soon!”

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Posted 3 years ago

“You have a really difficult website, very difficult to click on what one wants as one shifts around from one supplier to another.”

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Posted 3 years ago

“Fast delivery but one of the chocolate Easter eggs was broken. No reply to complaint letter yet.”

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Posted 3 years ago

Very sorry to hear this. Please make sure you've e-mailed customerservice@frenchclick.com with your order number as the subject and we'll replace it for you.

Posted 3 years ago

“Super happy with the fast service... I was able to grab a few things I miss from home - good quality stuff and a good range of products. Of course a little on the expensive side, but tbh if you pick your products right, it's no more expensive than anywhere else you'd be able to find the same stuff. Thanks”

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Posted 3 years ago

“asked for a to update my password they sent Bonehead! all the stuff you want is out of stock my toothless husband finds the tinned products easy to eat”

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Posted 3 years ago

“Everything arrived in good condition and well packed thanks.”

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Posted 3 years ago

“Excellent products mostly not available in UK but we love them and also excellent service. Thank you.”

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Posted 3 years ago

“Made First order the other week. Ordering online was easy and efficient. The products were very good, and the order arrived on time. A couple of items were damaged in transit and one item was not of the right quality, but after contacting them they quickly arranged for a refund for the said items and their customer service was excellent. Will certainly use it again to obtain products you can only normally get in France itself.”

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Posted 3 years ago

“Excellent service with a fantastic choice of items.”

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Posted 3 years ago

“Product was perfect but it was an ambient food so no need for it to come in the ice packs that were wrapped around it.”

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Posted 3 years ago

“Good selection of products but the site needs to delete from its range those items which are no longer available. Having tried to order a particular item three times, on each occasion the order was accepted, but when it arrived, the item was said to be unavailable. By way of compensation, we were sent a replacement jar of a condiment that was not wanted.”

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Posted 3 years ago

“I haven't received my order. DPD apparently delivered it to an unidentified pharmacy nowhere near me. I complained to French Click and received no response. Brian Forster”

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Posted 3 years ago

Very sorry about this, please e-mail customerservice@frenchclick.com with your order number as the subject and we'll investigate this ASAP as you should always get a response within 24 business hours.

Posted 3 years ago

“Very pleased with the service and products I have received.”

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Posted 3 years ago

“Great service, great food”

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Posted 3 years ago

French Click is rated 4.6 based on 10,540 reviews