French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,848 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices, fast delivery. Will use again.”

Helpful Report

Posted 3 years ago

“The day before my delivery I went on the website to check the status of my order, I realised some items add been removed. I called and was told they didn’t have the items. I wanted to cancel the order as not all my items were going to be delivered, was told I couldn’t cancel! I had to cancel 48h before delivery! I asked why they didn’t let me know before, I was told they didn’t know! As they wouldn’t let me cancel the order, they promised my missing items would be delivered at some point when available. Then later on I received an email saying the redelivery was cancelled. Overall they were quite happy to take my money, but had no interest on fulfilling my order. Will not use again!”

Helpful Report

Posted 3 years ago

Very sorry about this. We don't take card payments until we actually ship orders out. We're investigating what was missing and what's happened there. If the order was shipped already you can refuse it, will be returned and we'll offer a full refund. We can also ship missing items later or offer free delivery on your next order if you want to re-order them.

Posted 3 years ago

“How much must I order to get free delivery? Goods fine, but very expensive delivery”

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Posted 3 years ago

“Packaging could improve”

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Posted 3 years ago

“Lovely products, thanks.”

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Posted 3 years ago

“Great product selection, sensible prices and reliable delivery - happy long-term customer.”

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Posted 3 years ago

“Good reliable service. Product came well packed . So nice to be able to have familiar French produce here in the UK. Delivery is expensive though!”

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Posted 3 years ago

“Items received as ordered reasonably quickly - Gladly recommend and will certainly order again from them. The only issue was that a couple of items I was looking to purchase were out of stock, apart from that, very happy.”

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Posted 3 years ago

“Delivered all products as requested and on time. Products were all intact.”

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Posted 3 years ago

“Very good choice of items hard to find in UK. Sent quickly and arrive fresh, especially good for chilled food.”

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Posted 3 years ago

“It’s great to be able to buy all these products in the UK. Always arrives promptly and very well packaged.”

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Posted 3 years ago

“Everything as expected. Good products and perfect delivery.”

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Posted 3 years ago

“one item was not in the order but was delivered a few days later, so not a problem”

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Posted 3 years ago

“Really useful way to get your favourite French items. Personally, I use French Clic for my favourite snacks.”

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Posted 3 years ago

“Well wrapped although several cans were dented. Arrived quickly. Quite expensive though.”

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Posted 3 years ago

“Pretty solid”

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Posted 3 years ago

“great products and service”

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Posted 3 years ago

“I put my order through on the 11th November 2022 and it was not delivered until 21st even though I paid for quick delivery. I was disappointed. Thank you.”

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Posted 3 years ago

Very sorry about this. I think you're in Ireland and we have had some delays with orders going there due to the new trade arrangements.

Posted 3 years ago

“Very much enjoy ordering from French Click and being to eat lots of delicious French goodies without carrying them home in my suitcase! Easy website to use and good prices and delivery options. Very friendly customer service if you need to contact them.”

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Posted 3 years ago

“The products arrived in good condition and on time. Lovely to be able to get hold of familiar, nostalgic flavours from France with a few clicks :) Happy customer”

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Posted 3 years ago

French Click is rated 4.6 based on 10,848 reviews