French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,848 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic Service. Delivery spot on. Prices competative 👍”

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Posted 3 years ago

“Delivery and packaging excellent. Wide Choice of products.”

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Posted 3 years ago

“My delivery was very slightly delayed. I was advised by email that the products had not arrived and that there would be a delay. The email included their apologies,along with the option to let them know if the delay was unacceptable. First time I have used them and I was/am extremely impressed and will definitely be using them in the future.”

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Posted 3 years ago

“Speedy delivery and great products. Thank you”

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Posted 3 years ago

“Excellent service. Ordered 3 pots of Rillettes and they arrived promptly and securely packaged with ice sachets. Will definitely order again and strongly recommend.”

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Posted 3 years ago

“Excellent company to buy from. Absolutely no problem with ordering on line. Delivery was as promised and on time by a reputable transport co. Would recommend in a heartbeat.”

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Posted 3 years ago

“Overjoyed to have found so many of our French favourites on the site. Will definitely be ordering again soon as it saves us a day trip to France to buy items we can’t usually get in the UK. Prompt, well packed delivery too.”

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Posted 3 years ago

“I like the products but Please stop using these green plastic pellets. Find something which will not harm the environment!”

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Posted 3 years ago

Very sorry about this, we need to look in to what box size was used on the order. Please also note that the flo-pak green loose fill we use is degradable in the natural environment and it can be recycled in some areas.

Posted 3 years ago

“The wrong product was delivered and rather than accept their mistake, I am being asked to take a photo of their mistake and waste more time. They delivered the wrong product however, rather than accepting their mistake graciously, all kind of demands are made of me. I do not use a mobile hence taking a photo of wrongly delivered product very tedious and time consuming. Very disappointed in their customer service, frankly, not a service at all.”

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Posted 3 years ago

“Products got delivered in time and it is nice to receive the products I loved so much in France and miss since in the UK. However, there are a couple of things that I think vould be improved such as the amount of plastic used in the parcel. The outside box could have been far smaller and therefore contain a lot less of the little green padding things. The amount of this things in the parcel filled half my my grey been, it was crazy. Also the peremption dates are very tight so it feels like some of the stock have been in the warehouse for a while. Would still definitely buy from French Click again though.”

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Posted 3 years ago

“Products delivered quickly and efficiently! So great to be able to order my preferred French brands from here.”

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Posted 3 years ago

“Super fast efficient service, no complaints what so ever. Very pleased with the whole transaction, just shows what BS all that Remainer nonsense really was.”

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Posted 3 years ago

“I have used French Click for quite a few years now and love the selection of French foods etc., the delivery is quick and reliable. Can recommend.”

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Posted 3 years ago

“Sent a care package for someone who had visited France when they were younger and gave them a nice nostalgia trip! The package arrived on time and in excellent condition, well worth it.”

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Posted 3 years ago

“Very good service and excellent quality. Only criticism is the packaging. Messy to unpack the parcel and dispose of the padding.”

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Posted 3 years ago

“Good condition but to have somebody on telephone is not easy”

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Posted 3 years ago

“Excellent service, quick delivery now I can get my favourite chocolate in the UK just a click away.”

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Posted 3 years ago

“nice products delivery on time . Delivery driver nice customer service.”

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Posted 3 years ago

“Items arrived quickly and well packaged.”

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Posted 3 years ago

“my order was placed two weeks in advance, and still turned up 4 days late, forcing me to cancel my French day with some freinds. Then when it did turn up there were three items missing. I have been refunded which was fine, but only found out when unpacking my box, not advance email. Whole experience very disappointing, not sure whether I bother with them again as it is too much hassle.”

Helpful Report

Posted 3 years ago

Very sorry about this. You can find the final version of your order when it ships out, from the your account section of the website in your order history. If you want to order again we can offer free delivery, please e-mail customerservice@frenchclick.com and we'll sort that for you.

Posted 3 years ago

French Click is rated 4.6 based on 10,848 reviews