Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the order came a day early, luckily their roommate was home late that night to intercept them. also, the bouquet was a bit less abundant than the photos showed :(”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Although we were told the flowers look great, they were delivered a day early. The delivery date was selected very purposeful. The individual who delivered them was kind enough to text me as I requested. I let them know they were a day early. The individual apologized but said the didn't want them re-delivered on the correct date. In the end, we were lucky as the recipient was home to accept them. Dezign Flower Shop in Los Angeles was the local shop in this case.”

Helpful Report

Posted 3 years ago

“I was sent an update that the flowers were delivered when they weren't, I told the recipient that there was something outside for them and there was not, ruining the surprise. I then had to get in contact with Floom customer service to figure out what had happened. The recipient was never called at the time of delivery like I asked. They were able to lodge my complaint and within 24 hours the delivery driver called the recipient and delivered the flowers. This meant I had paid extra to have the flowers delivered the next day and didnt receive that service. So overall not the best service but I did appreciate the help from the customer support person instead of being fobbed off.”

Helpful Report

(A&M Glendale Florist) - Posted 3 years ago

Hi Jane We're so sorry your delivery did not go smoothly, I can see our customer support team has worked with you further since your review to resolve this for you. We hope you will give us another chance in the future as we appreciate your support.

Posted 3 years ago

“Website and delivery were great and easy, however the flowers we received did not match the image we selected.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“From the pictures online and what I selected I was expecting something larger. However they were beautiful.”

Helpful Report

Posted 3 years ago

“The flowers were beautiful but I’m very upset that they were delivered to the wrong house, especially after I left clear details about delivery in my order (as requested). My 76 year old mother had to drive to pick them up. Why the details were ignored is baffling.”

Helpful Report

Posted 3 years ago

“I thought the tulips were fresh but for $110, I think there should have been more flowers or fancier tulips”

Helpful Report

Posted 3 years ago

“didn't look exactly like the photo”

Helpful Report

(Rainbow Florist Designers) - Posted 3 years ago

Hi Aria, we are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Flowers were really nice and fresh, but the delivery was a day early. Looked quite different from the catalogue picture, but was nice enough”

Helpful Report

(Flowers By Coley) - Posted 3 years ago

Hi Renfei, thank you for your review and for choosing Floom! We hope that your recipient enjoyed their flowers :)

Posted 3 years ago

“Flowers delivered looked different to what was advertised and expected”

Helpful Report

(Lavender Green) - Posted 3 years ago

Hi Greg, we are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“I usually love Floom. I found 3 amazing local florists via their site. This time, for Mother’s Day, it has me thinking Floom is best used not for holidays but casual flower sending. I ordered 2. One for an aunt that was delivered today successfully. One for my MOTHER that was supposed to be delivered YESTERDAY and has yet to arrive at 6:30p today. Not once did the florist contact me. I had to contact Floom. My order has been “on the way” since 10pm last night. To say I’m furious would be an understatement. Mother’s Day is basically over! Flowers are not inexpensive and I ordered in a dance to surprise my lovely mother FOR mother day— delivering the day before even. Now it looks like I treated my aunt and not my mother. Conversely, my aunt loved her flowers. They were from a different florist. So I guess it half way worked out. It’s just the most important person is empty handed on this important holiday. Disappointing experience.”

Helpful Report

(Quincy Flowers) - Posted 3 years ago

Hi Shamieh, thank you for your review and for choosing Floom! We're sorry to hear about your experience. I can see that you reached out to us via our support line for a resolution regarding your order. We hope that you are happy with the outcome however if you have any additional questions, please contact us via support@floom.com

Posted 3 years ago

“Flowers delivered on wrong day.”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

Hi Loulou Im sorry that your order was delivered on the wrong day. I understand the order was for Sunday 8th May. I'm keen to look into this matter for you. If you can write a message to the following email with details I will investigate this matter further with the florist. Email: support@floom.com

Posted 3 years ago

“At the time they were lovely, however as it was a close out was not able to view them”

Helpful Report

Posted 3 years ago

Hi Tue Thanks for taking the time to review. I'm not quite sure what the issue with your flowers is. Please can you send images to support@floom.com Here the Customer Services Team will look into this matter further for you.

Posted 3 years ago

“The service itself was decent (online payment, delivery), unfortunately, the flowers were quite disappointing. There was only one peony and the buds didn't open. The flowers died within less than a week and white fungus developed on the eucalyptus. (I had cut the stems and replaced the water after a few days)”

Helpful Report

(Larkspur And Lavender) - Posted 3 years ago

Hi Maude Im sorry that you were disappointed with your order. I understand that flowers were not of good quality. I'm keen to get this issue resolved. If you can send images to: support@floom.com - I'll investigate this further with the florist.

Posted 3 years ago

“Beautiful flowers, however flowers were delivered to the wrong house despite providing the correct address”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

Hi Pavitra I'm sorry that there have been delivery issues with your order. I understand your order was delivered to the wrong address. If you can send further details to; support@floom.com - the Customer Services Team will investigate this matter further with the florist.

Posted 3 years ago

“Delivery was a bit inconvenient. Was taken back to the shop 3 times.”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

Hi Franki I'm so sorry there have been issues with your order. I have looked into this and as you have mentioned - there have been 3 failed deliveries with your order. The reason this happened as your recipient wasnt at home on any of those deliveries. Florists spend a great amount of time creating their designs - if they feel that the place is not safe to leave- they will return their creations back to the shop. I hope when your recipient did receive their order - they enjoyed your gift.

Posted 3 years ago

“the ordering experience was great, and the selection and variety of flowers was brilliant. the delivery process was not good though, the window between 10-6 is fine, but the delivery status was never updated so i was unsure when they were actually delivered. this isn't good, and was unsettling, especially as they were a 21st birthday bouquet.”

Helpful Report

Posted 3 years ago

Hi Laurel Thank you for taking the time to review. Im afraid we cannot provide an ETA as each florist has their own delivery planning and times that's why we have to advise on 10am to 6pm delivery window. I'm so sorry if this caused an inconvenience for you. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Prompt same day delivery! Smooth transaction. A breathtakingly beautifully curated selection, just a tad disappointed in volume of bouquet. In saying that will definitely order again!”

Helpful Report

Posted 3 years ago

Hi Yumnah Thank you for taking your time to review. If you are not happy with the volume of your bouquet - please send images to support@floom.com The Customer Services Team will look into this further for you.

Posted 3 years ago

“Flowers were not delivered in timeframe I ordered (they were delivered the next day). When I reached out to get an update on the timing, Floom was very responsive which I appreciated.”

Helpful Report

(Freedom Floral) - Posted 3 years ago

Hi Kim Im so sorry about the delays with your order. As we have tried to chase the florist - there has been no reply. As a result, Ive issued you a full refund. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

Hi Kim Im so sorry about the disappointment you have experienced. I understand your order was delivered. I have tried to contact the florist and there has been no reply. As a result, I've processed a refund for your order. This will take 5-7 working days to process. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Lovely flowers - just as pictured or described! Had a bit of delivery confusion which is why I have the above rating. My flower were marked delivered 5hrs+ before they actually arrived.”

Helpful Report

(Bimba) - Posted 3 years ago

Hi Serena I'm so sorry there was confusion caused by the delivery of your order. I can now see this was rectified quickly by the Customer Services Team. I'm glad your recipient enjoyed their gift of Flooms.

Posted 3 years ago

Floom is rated 4.4 based on 21,395 reviews