Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a Florist, i have no idea on quality as they could'nt find the delivery address given. As with many on line retailers it was hard to talk to a person and the phone number never answered. By email the customer support staff were quick and efficient and refunded my order. I'm still of the view that finding a local florist and ringing them direct remains the best strategy”

Helpful Report

(Event & Floral By Dora Kovacs) - Posted 3 years ago

I'm sorry there was some trouble with your delivery and that you weren't able to get through on the phone Nigel. I'm glad that you were able to get the help you needed via email and that the team were quick and efficient in resolving this for you. As an online marketplace, we work with many local florists and I'd like to thank you for supporting our local partners with your order. I'll be sure to check in on our phone lines to resolve the issue you had reaching the team and thanks for taking the time to leave your review!

Posted 3 years ago

“There's quite a big difference between the photo shown on the website, and the actual bouquet received. Especially on the colours. I thought there would be a little bit more pink and beige, than just dark purple and greens. Ordering and delivery process are fine though.”

Helpful Report

(Polen) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter, thank you.

Posted 3 years ago

“I got sent the bouquet a week early by accident when I wasn't in. Unfortunately I wasn't told where it had been delivered to so I don't know where it went, or which of my neighbours may have accepted it”

Helpful Report

(Harley's Flowers) - Posted 3 years ago

HI there Im sorry that you have been disappointed here. I understand your order wasnt delivered. Your order date has been moved until 8th July. Hope this helps.

Posted 3 years ago

“The bouquet smells a little bit off and does not seems to be fresh upon receipt”

Helpful Report

(Larkspur And Lavender) - Posted 3 years ago

Hi On Na Anna Im sorry that you're disappointed with your order. I understand the flowers may not be fresh. Im keen to get this issue resolved. Please can you send pictures to email: support@floom.com I will then investigate this matter with the florist.

Posted 3 years ago

“Happy with flowers.”

Helpful Report

(Yasmine Florist) - Posted 3 years ago

Hi Steven Thanks for taking the time to review Floom. Im glad to read that you were happy with the flowers.

Posted 3 years ago

“beautiful flowers. Would be ideal to have institutions for those cases where the flowers are presented in a box. i.e., whether it needs to be watered or not”

Helpful Report

(Delta Of Venus) - Posted 3 years ago

Hi Joseph Thanks for taking the time to review. I understand you would like instructions on care of the flowers. I will contact the florist to provide these for you via email. I hope this helps.

Posted 3 years ago

“Ordered flowers at 9:30 was delivered approx. 17:30. But flowers are beautiful.”

Helpful Report

(Sweet Flowers) - Posted 3 years ago

Hi Mindaugas Thanks for taking the time to review. I understand the flowers were not delivered at your time request. Unfortunately, this is mentioned on the website that we cannot fulfil time requests. The delivery window for florists is between 10am to 6pm. Im sorry if this was not clear.

Posted 3 years ago

“for the amount payed for 2 separate bouquets - paid extra for deluxe and didn’t feel received that”

Helpful Report

(Flowers By Mini) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Easy to navigate website. Lots of choices spanning all price points. I entered the wrong address. Delivery was attempted but not surprisingly, unsuccessful. Ideally I would have been contacted at that point, but I had to follow-up. The delivery was completed 2 days late. Nice flowers.”

Helpful Report

(Tony's Flower Corp) - Posted 3 years ago

Hi Urs Thank you for taking the time to write your review. I understand your order was delivered to the wrong address. The florist will follow instructions as per what you have indicated on the order. Nevertheless, I am glad that by liaising with the Customer Services Team, your delivery issues were resolved. I am glad to read your flowers were enjoyed by your recipient.

Posted 3 years ago

“Flowers were beautiful but arrived very late. About three hours late. Wanted them there at there at a certain time which was the latest time noted on the delivery window and was delivered well past then. I received notifications it was delivered but again it was a few hours after the notification of delivery that the flowers were actually delivered. Reminder, product was amazing, service and expectations were the opposite of amazing.”

Helpful Report

(Flowers By Coley) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“The plant I ordered was not in stock and so the order was changed which was disappointing. Delivery was on time”

Helpful Report

(Alyson Mowat) - Posted 3 years ago

Hi Nayana Thank you for taking the time to review. I understand a different flower was delivered. I've been looking into this matter and can see an email was sent to you on Monday to highlight that there will be a substitution with your order. This you had consented to. I'm sorry if you were disappointed. In future, if you're not happy with a substitution, please choose to cancel the order rather than accept. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Disappointing flowers vs the digital image”

Helpful Report

(Minimart Flowers) - Posted 3 years ago

Hi Sally Ann Thanks for taking the time to leave is a review, We're so sorry you were not 100% thrilled by your order, our customer support team has reached out via email to help you with this.

Posted 3 years ago

“I've been told the flowers were lovely and the ordering process was very easy, but they did not arrive on the designated day - rather 2 days later sadly.”

Helpful Report

(Flower Folk) - Posted 3 years ago

We're glad the flowers were great and this was an easy process for you but so sorry to hear about the delay. Our CS team has popped you an email to get this resolved for you!

Posted 3 years ago

“I sent some flowers for my daughter's birthday choosing Floom because they guaranteed next day delivery 7 days a week.As the birthday was on a Sunday I was reassured that the delivery would go-ahead by the information on the website. However the flowers were not delivered until the Monday - she was very happy with them but I was rather cross that I had been charged extra for the Sunday delivery slot. I paid £9.99 and shall not be using Floom again as they did not offer to refund the money.”

Helpful Report

(Wheal Sara Flower) - Posted 3 years ago

Hi Maggie thanks for taking the time to leave us a review and flagging up that your delivery charge had not been refunded, this has now been processed and will be with you soon, apologies this did not happen on the day.

Posted 3 years ago

“Misleading. From the image, I expected the plant to be much larger.”

Helpful Report

Posted 3 years ago

“The flowers were lovely when they arrived, but they were very late.”

Helpful Report

(Big Bang Flowers) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“The flowers are very nice. However, the picture does not show the sizes. So when i placed the order i was thought the size would have been larger for the money spent.”

Helpful Report

(Shus Flowers) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“First time use floom service flower delivery. Actually I want to give 4 star, but I feel they need to improve their services first to deserve 4 star. I’m glad the flower floom send to my love one, in good condition. It’s scared when see other’s reviewed with bad condition flower and late delivery,etc. that day, I almost felt floom is a big scam. Floom did not delivery the flower per note instruction time, which I can understand due to many delivery that floom had to do that day. I feel floom should be honest about their capabilities about making happend if not just not allow the customer select the time. So far, I able to communicate with the customer service promptly with couple minutes of response. Yeah, would like to give floom 4 stars but floom need alot of work to improve their own image in customer services. Good luck for floom I hope they are able to re-evaluate their service. And I will try floom again in future (maybe).”

Helpful Report

(Flowers Of The Valley) - Posted 3 years ago

Hi Stan Thank you for taking the time to review. I understand your order was not delivered on time. Please can you contact: support@floom.com We'll investigate this matter with the florist. I look forward to hearing from you soon.

Posted 3 years ago

“Delivery was done but the message wasn't written”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

Hi Savo Im sorry that you're disappointed. I understand your message note wasnt included with your delivery. Im keen to get this resolved. I'll investigate this matter with the florist. I'll contact you via email with a resolution.

Posted 3 years ago

“the flowers that were delivered were amazing. Very happy with them. However, I never received any delivery updates via email or the order page. It wasn't ideal.”

Helpful Report

(Amore Sins Flores) - Posted 3 years ago

Hi Jared, Thanks for your review! We're so glad you loved the flowers and we're sorry that there was a delay in your order confirmation coming through.

Posted 3 years ago

Floom is rated 4.4 based on 21,395 reviews