Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,462 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,462 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Payed 100$ for very little terrible looking flowers that weren’t delivered on time.”

Helpful Report

(My Blooming Business) - Posted 1 month ago

“They delivered my flowers 3 days late, and they looked withered”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 month ago

“Never again. Paid as a surprise to have flowers delivered for my wife for our anniversary. We left our flat at 6.45 for a meal we had booked with no sign of the flowers. On returning still no flowers and now locked in a dispute with floom who are saying they were delivered, interesting thing, wont say what time though so far. Use them at your peril, lesson learnt.”

Helpful Report

(F For Flower) - Posted 1 month ago

“I was very disappointed and dissatisfied by the service. I had order flowers for a special occasion and they were not delivered on the day promised. I had to reach out to find out order of status. When order was not delivered, I asked for a refund and I was told that is not possible. I don't think my expectation of having flowers delivered on the day requested is unreasonable. The flowers were a surprise and did not arrive on the day I wanted. At no point was I advised that delivery could not be made on the day I requested. If I didn't reach out, Floom would have been unaware. The flowers were delivered the next day. I found this company to be unreliable and I would not recommend using them.”

Helpful Report

(Noble Garden Glendale) - Posted 1 month ago

“Flowers never arrived”

Helpful Report

(Phillo) - Posted 1 month ago

“Never arrived.”

Helpful Report

(Bernard Rochet Flowers) - Posted 1 month ago

“Terrible service - delivery at 10pm for same day flowers which were for special occasion”

Helpful Report

Posted 1 month ago

“Delivery was fine but what was delivered was very poor quality and rubbish for the price paid. The box was poorly constructed cardboard sloppily painted with white emulsion paint; no branding or logo as illustrated. The box quickly became soggy when the flowers were watered. The roses were very short stemmed and looked tired and bedraggled. Attaching a photo from the day afterwards.”

Helpful Report

Posted 1 month ago

“Paid for delivery on a certain day, which was delayed with no notification to me. I had to chase and arranged delivery on a different date. Received trite apology”

Helpful Report

(Edie Rose) - Posted 2 months ago

“They did NOT deliver and they KEPT my money. If it’s not a scam, it certainly looks like it. I ordered a same day delivery. Two days later the flowers still haven’t been delivered. The recipient was present and was never called. Support pretended to try contacting the florist and kept saying they were waiting for an answer from them… for 40 hours. Eventually I had to order somewhere else, yet they kept refusing to refund me, claiming they were waiting for an answer, even though it made no sense to deliver the order two days late, and in any case there was no sign that it would ever be delivered anyway.”

Helpful Report

(Bernard Rochet Flowers) - Posted 2 months ago

“order number JVCHMNJQNK. I ordered bouquet COSMO. date of delivery 08.10. https://www.floom.com/us/products/tngPZyB/undefined/cupid?location=11235. A strictly all-white, cream and pale pink palette bursting with lisianthus, astilbe, ranunculus and more. But it came completely different one, not the one I ordered. Where are Ranunculus and Lisianthus there? I am very disappointed. It was my mom Birthday, and I paid for what I didn't want to. photo of the delivery in the attachment”

Helpful Report

Posted 2 months ago

“Accusations of fraud. Cancellation of orders without notice. Very poor experience, not recommended at all.”

Helpful Report

Posted 2 months ago

“Flowers were ordered 3 days in advance and they were delivered a day later than I had booked them to be delivered for and that too late in the day on the delayed day. Pretty appalling.”

Helpful Report

(Into The Meadow) - Posted 3 months ago

“Ordered flowers over a week ago for delivery 4 days ago. Still not been delivered and customer service has been contacted 4 times.”

Helpful Report

(Roses Enhanced) - Posted 3 months ago

“This is a review for two different florists. The star rating reflects the first one. The first, My Table, I’d give 0 stars to as they failed to deliver and didn’t even reach out to Floom to let them know they couldn’t honour the booking. It’s unfortunate that this is one of the few florists in the area that is on Floom. Given they have a few 1 star reviews, I don’t know why they are even allowed to partner with Floom. Floom found an alternative florist, F for Flowers and they saved the day. They delivered a gorgeous bouquet for my mum’s birthday, early on in the day they received the order. I would absolutely recommend ordering flowers from them, and if I was able to give a second review they’d be getting five stars.”

Helpful Report

(My Table) - Posted 3 months ago

“did not deliver on time and no one called us”

Helpful Report

(PM Flowers) - Posted 3 months ago

“Floom/ the florist missed my delivery date”

Helpful Report

(Secret Garden Rose) - Posted 3 months ago

“The flowers wilted the following day”

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(PM Flowers) - Posted 3 months ago

“It was my sister’s birthday and I choose Floom over their one day delivery promise. It was a false promise. The flowers did t arrive and after three days they automatically process a refund, with no substitute options, and Zero information about a new delivery date. Worst experience.”

Helpful Report

(London Flower Club) - Posted 4 months ago

“I ordered a package to arrive Friday the 13th between 10am-6pm to the Hotel I was staying at as I am from Australia and due to the company putting the wrong label/card (containing name, date, message) on the package there was a lot of confusion. These 2 gift boxes were meant for a very important meeting but they were delivered with the incorrect details so I wasn't able to get them. I purchased two Lavender Bergamot Hom's from my Blooming Business. These were meant to be gifts for very high up stylists and diredctors from L.A. and London - very disappointing. I flew back to Australia on the 15th of June, Sunday. When I contacted FLOOM twice they never responded with helpful information only the third time I emailed in which was when I was back in Australia. Very unreliable and don't reccommend this service.”

Helpful Report

(My Blooming Business) - Posted 4 months ago

Floom is rated 4.4 based on 21,462 reviews