Floom Reviews

Name: Floom
Rating: 4.37

4.4 Rating 21,327 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,327 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1605

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was canceled at 4:45pm on the day it was supposed to be delivered. I have a mind to share this experience on yelp and Google...”

Helpful Report

(D. Blooms SF) - Posted 1 week ago

“In the picture there are other flowers bouquet. The bouquet was delivered differently.”

Helpful Report

(PM Flowers) - Posted 2 weeks ago

“I ordered a flower arrangement based on the beautiful photo shown online, but what was delivered was a completely different story. The flowers arrived wilted, nearly dead, and some of the types promised were missing. The arrangement looked nothing like the picture and was honestly embarrassing to give as a gift. The quality was very poor, and the advertising was misleading. I will never use this service again.”

Helpful Report

(Noble Garden) - Posted 3 weeks ago

“It's odd writing this review - for two reasons. First, the flowers that were scheduled to be delivered this past Saturday have still NOT YET been delivered today - Tuesday. And- of course- the flowers were a gift to my daughter on the occassion of her first Mother's Day. The second reason it seems odd to bother taking the time to write this review is that- the motivation is a discount on my next purchase [on Floom], yet after this experience, it is unlikely I will ever use Floom again.”

Helpful Report

(Gardenia Of London) - Posted 3 weeks ago

“cancelled flower delivery on morning they were due. Did not provide an alternative. Offered a small discount on next delivery and no further engagement”

Helpful Report

(Saints Flowers) - Posted 4 weeks ago

“I placed a next day order. Delivery wasn’t made. Was told it would be delivered in 4 days. Cancelled order and waiting for a refund. Order was as for £120. Will never use again.”

Helpful Report

(PM Flowers) - Posted 1 month ago

“My flowers arrived dead. Really not happy with this. Sent them as a leaving gift to someone I won’t see for an extended period of time and they have advised the flowers showed up dead and had to be instantly binned. Not the cheapest place but thought I’d tried somewhere new. Will post this review online when if I don’t hear back.”

Helpful Report

(Inspirations Florist) - Posted 1 month ago

“I ordered flowers 3 days in advance for a special occasion. They were delivered late at night instead of the morning and they didn't look as good as the picture online.”

Helpful Report

(Flowers & Plants Co) - Posted 2 months ago

“The flowers that was delivered did not meet my expectations. Feedback has already been provided to Floom, waiting for updates to understand why state of the flowers that was delivered.”

Helpful Report

(F For Flower) - Posted 2 months ago

“Was expecting Mother’s Day flowers today from my daughter but they have not been delivered. It’s now 7pm.”

Helpful Report

Posted 2 months ago

“Rubbish! Flowers got lost! No refund offered”

Helpful Report

(F For Flower) - Posted 2 months ago

Dear Steve, Thank you for sharing your concerns with us. We're truly sorry to learn about the issues you faced with your order and understand how frustrating it must be. This is far from the experience we wish to provide. Our customer service team conducted a thorough investigation into the issues you experienced and emailed you on Friday with their findings showing that the flowers were in fact delivered to Reception. The delivery driver also informed you of delivery. We apologise for any misunderstanding that occured and we thank you for choosing Floom. Warm wishes, Floom Team

Posted 2 months ago

“Flowers were delivered and left outside on the street, where they were subsequently taken because we were not notified. I had to argue back and forth with customer service, submit a credit card dispute and threaten legal action in order to get a refund. Absolutely terrible service, I would never use this company again.”

Helpful Report

(7 Garden Florist) - Posted 3 months ago

Dear Craig, Thank you for taking the time to leave us a review. We are so sorry to hear that you are unhappy with the experience you had with us. We can see that our team provided a refund for the full order. We can assure you that this is not the level of service we aim to provide and we would love to welcome you back and make things right for you. Warm wishes, Floom Team

Posted 3 months ago

“Ordered flowers for a special occasion, paid 50 pounds for a bunch of roses and received a bunch of dead, burnt, end of life flowers. Disgusting flowers, at least the delivery was swift and on point but the flowers. Mate better don’t send antything rather than. Picking them.”

Helpful Report

(Sunflorist And Events Ltd) - Posted 3 months ago

Dear Radu, Thank you for the time taken to leave us a review. We are so sorry for the inconvenience caused by the quality of flowers delivered. We can see that a refund was offered by our customer service team. This is not the level of service that we aim to provide and we would love to welcome you back to make the things right for you. Warm wishes, Floom Team

Posted 3 months ago

“Absolutely terrible. Quality and quantity on the image shown doesn’t reflect what was delivered. I wouldn’t use this lot again.”

Helpful Report

(F For Flower) - Posted 3 months ago

Dear Matt, Thank you for your feedback. We are truly sorry to hear that your order did not meet your expectations in terms of quality and quantity. This is certainly not the standard we strive for, and your experience is important to us. We can see that you haven't yet reached to us regarding your dissatisaction or alerted our Customer Support team of the issues you describe. Please do email us at support@floom.com so we can assist in rectifying the problems with your order. Warm wishes, Floom Team

Posted 3 months ago

“Terrible. It took 3 days for them to agree/confirm that the order was never delivered and to state they will issue a full refund.”

Helpful Report

(D. Blooms) - Posted 3 months ago

Dear Olivia, Thank you for the time taken to leave us a review. Please accept our sincerest apologies for the inconvenience caused by the delay in communication and failed delivery. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 3 months ago

“Delivery was great and on time, but the flowers were tiny and did not look anything like the photo at all. They were dying and small and looked pretty miserable. I’m not sure if this is because I ordered on valentines, but I would’ve rather not gotten anything if this was the standard.”

Helpful Report

Posted 3 months ago

Dear Sheena, Thank you for taking the time to leave us a review. We are sorry to hear that you are not happy with the flowers delivered. We have looked into your email history and unfortunately, we could not see any communication with us about this so we can get this sorted for you. We would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 3 months ago

“Floom ruined my Valentines Day gift for my girlfriend. I ordered a bouqet of flowers a week in advance, and less than 2 hours before they were supposed to be delivered ON VALENTINES DAY, they sent me an email that they could not process my order, and were issuing a refund/£20 voucher. I am in a different timezone, so I was asleep when the email was sent, and my partner spent all day waiting for her flowers that never arrived. When I contacted support and expressed my dissatisfacition with how Floom resolved the situation, I was given a generic, non-caring response that did not address any of the points I raised. They then ignored both of my follow up responses, and have left me on read with no resolution or even a reply. I tried to be reasonable, and told them I understand that incidents happen. However 2 hours notice cancellation on the most important day, with no room for adjustment or compensation is unacceptable. Then to ignore the person who you screwed over shows their lack of care. I would not recommend anyone order flowers from Floom, especially not for an important holiday.”

Helpful Report

(Flowers By Oz) - Posted 3 months ago

Dear Matthew, Thank you for taking the time to leave us a review. We can not apologies enough for the inconvenience caused by this. There was a system issue that caused this situation. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back to make the things right for you. Warm wishes, Floom Team

Posted 3 months ago

“Not value for money. Spent nearly 100gbp on 12 long stem roses and what was delivered looked like it had been picked up from a garage on the way. Garage that only had one set of roses left. Unfortunately....not impressed”

Helpful Report

(Gardenia Of London) - Posted 3 months ago

Dear Mathew, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and that the blooms did not meet your expectations. This is certainly not the standard of quality we aspire to provide. Your concerns are important to us, and we appreciate you bringing this to our attention. We've escalated your comments to our Peformance Review team who will be looking into what happened here. Please do send us any pictures you took of the bouquet as this will help us in our investigation. Warm wishes, Floom Team

Posted 3 months ago

“I ordered flowers for my girlfriend, i clearly instructed where to leave them, after days of looking for them and taking ti floom they send a picture of where they left it, it was on the other side of the building, when we got the picture of the flowers (5 days after the delivery date) obviously the flowers werent there anymore”

Helpful Report

(Verdure Floral Design) - Posted 3 months ago

Dear Santiago, Thank you for taking the time to leave us a review. We are so sorry for the inconvenience caused by the delivery service. Searching the details of your order, we can see that there is an investigation undertaken for this. Our colleagues will get back to you with further updates as soon as possible. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back to make the things right for you. Warm wishes, Floom Team

Posted 3 months ago

“Flowers not delivered and no notification of it during the day.”

Helpful Report

(E And A Events Ltd) - Posted 3 months ago

Dear Hadrien, Thank you for getting back to us. We are so sorry to hear that the order was not delivered and there was no notification about this. Unfortunately, because of the high demand on the day, our partner florist missed to update us about the delivery. We can assure you that this is not the level of service that we aim to provide and we would love to welcome you back and make the things right for you. Warm wishes, Floom Team

Posted 3 months ago

Floom is rated 4.4 based on 21,327 reviews