Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,636 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,636 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed! I ordered thr Lilac Wonderland - Deluxe (biggest size) which cost £135 but the flowers received was not impressive and medium size. I am attaching a photo”

Helpful Report

(Flùr Flowers) - Posted 3 days ago

Dear Wasan, Thank you very much for taking the time to leave us your thoughts about the experience had with us. Please accept our sincerest apologies for the inconvenience caused by having the bouquet delivered in a smaller size than the one on the order. Our colleagues have refunded part of the payment for you and they have emailed you the outcome. We hope to welcome you back and give us the opportunity to make the things right for you. Warm wishes, Floom Team

Posted 1 day ago

“I paid $235 for a birthday delivery in NYC, the bouquet can best be described as paltry!! Surely at that price there could have been more flowers!!”

Helpful Report

Posted 1 week ago

Dear Tahira, Thank you for taking the time to leave us your feedback. We are sorry to hear that you are not happy with the order delivered. Our colleagues got in touch with you via email so we can discuss this further and find the best outcome for you. Warm wishes, Floom Team

Posted 1 week ago

“The arrangement was delivered on time. The ordering process was pretty easy. However, the actual product was much smaller than I expected and the handwriting on the note was almost unreadable.”

Helpful Report

(Garage Flowers NYC Inc) - Posted 1 month ago

Dear Carolee, Thank you for taking the time for leaving us a review. I am sorry to hear that you are not happy with the flowers delivered. We have got in touch with you via email so we can chase this further for you. Warm wishes, Floom Team

Posted 1 month ago

“Ordered for next day delivery and was told on the day that the order could not be completed. However the full refund was processed immediately which was good so I just phoned a local florist and ordered for same day delivery. Should have done that in the first place!”

Helpful Report

(F For Flower) - Posted 1 month ago

Dear Stephen, Thank you so much for taking the time to share your feedback about Floom. We are sorry we were unable to fulfil your order however we are happy to hear you were able to source a gift for your recipient. If you ever need assistance with anything, please don't hesitate to reach out to us. Our dedicated team is here to help you in any way we can. Your satisfaction is our top priority, and we're always ready to go the extra mile for you. Warm regards, Team Floom

Posted 1 month ago

“For my latest purchase -- I was let down by the quality of the flowers (for the price), and the balloon I ordered was not only incorrect but also deflated :( I have been a loyal customer for years, and have never been disappointed until now. All I received was a refund for the balloon, and I do not think that makes up for the inconvenience at all.”

Helpful Report

(F For Flower) - Posted 1 month ago

Dear Supriya, Thank you so much for taking the time to share your feedback on Floom. We truly apologise for the balloon arriving deflated, this is definitely not acceptable. We appreciate you contacting us via email so we could provide you with a refund for this. If there is anything else we can assist you with, please don't hesitate to reach out. Our friendly customer support team is always here to help you. Warm regards, Floom Team

Posted 1 month ago

“Nice flowers but not impressed with value for money.”

Helpful Report

(Gardenia Of London) - Posted 1 month ago

Hi Nick, Thank you for your feedback on Floom! We are sorry to hear you're not impressed, if there are any issues you have with the order or any question, please feel free to email support@floom.com, we would be more than happy to assist you. Thanks again for choosing Floom, and we hope to serve you again soon! Warm regards, Floom

Posted 1 month ago

“Flowers were replaced as the one I ordered weren’t available. While I understand that, they didn’t offer to cancel the order or discount or any kind of apology, just an email confronting me with this information. As a result, I didn’t like the replacement and would prefer this order to be cancelled.”

Helpful Report

(Floetica) - Posted 2 months ago

Dear Karyna, Thank you for taking the time to provide us with your feedback. This was forwarded to the management department. We would also like to look into this further for you. We have got in touch via email to ask a few more details and your reply will help us to get to the best outcome for you. Warm wishes, Floom Team

Posted 2 months ago

“My order was not delivered on time (10:00 am - 6:00PM) on Feb 14th”

Helpful Report

(Noble Garden) - Posted 2 months ago

Hello Jojo, I'm so sorry your order was delivered late on the 14th. I have submitted a refund of your delivery fee due to the wait. Thank you for your feedback.

Posted 2 months ago

“I ordered the "Flower of Scotland" bunch and wasn't overly impressed. I purposely ordered flowers without lilies, which are poisionous to cats, and when my friend received them they looked nothing like the picture and had some lilies in there. They also didn't have any of the tartan ribbon on them. To top things off, I paid for next day delivery and they couldn't deliver until the following Monday. I wasn't offered any type of refund. I did appreciate that they reached out to me to inform me of the lateness.”

Helpful Report

(Floral Ambitions) - Posted 2 months ago

Hello Jodie, I'm so sorry your order was delivered with substitutions without you being informed first. I do see we submitted a refund of your delivery fee due to the delay. Please send in any images of the delivered arrangement to our team at: support@floom.com so we can review the bouquet issue, thank you!

Posted 2 months ago

“Website excellent Too much money. Made a mistake to pay £70. For what the photo received was. I will drive next time . Silly money for one bouquet of flowers Sorry”

Helpful Report

(The Secret Garden) - Posted 2 months ago

Dear Veronica, Thank you for taking the time to review our company. We are sorry to hear that you were not happy with the value offered for the money paid. If you decide to give another change at some point in future, please, get in touch so our colleagues will help you choose something that will wow your recipient. Warm wishes, Floom Team

Posted 2 months ago

“Flowers looked very different to the photo.”

Helpful Report

(Bimba) - Posted 2 months ago

Thank you for your review of Floom! We would have loved the chance to make this right for you and look into the flowers received not being as expected and the exact nature of them not looking the same as the website. We do have a 'what you see is what you get' ethos and strive to inform all customers of any changes made to the bouquets prior to delivery. We do not see any communications from our florist partner regarding any substitutions to be made with your order, we do hope the recipient enjoyed your thoughtful gift!

Posted 2 months ago

“Too expensive for has been delivered”

Helpful Report

(Flùr Flowers) - Posted 2 months ago

Hello!  We value all feedback received here at Floom. Our partner florist sees a beautiful connection between the art world and the magnificent exuberance of the natural form found in nature. They embrace that flowers are the biggest link between those two worlds, hence the name of your bouquet ordered - Van Gogh! Our partner florist created a stunning bouquet of vibrant orange roses, with accents of purple,blue and delicate greens for your recipient. All our wonderful florists take the utmost care, pride and joy in making all their arrangements, you are paying for their services, years of dedication and knowledge in their successful independently ran shops for a passion in what they do using high quality fresh flowers every time. We do hope your recipient loved their bouquet, and wish you many thanks for taking the time to review Floom!

Posted 2 months ago

“I had asked that the deliverer ring the doorbell when arriving with the flowers. The recipient was home when the flowers were delivered and no bell was rung, so they would have been left outside had I not seen the email noting the delivery. Flowers themselves are beautiful, though.”

Helpful Report

(Ode A La ROSE) - Posted 2 months ago

Thank you for taking the time to review us!   We value all feedback received here at Floom, we can see your order did have the instruction to Ring doorbell, our partner florists do their best to accommodate all requests made on all orders placed. We are sorry that on this occasion if those instruction notes were not followed by the delivery service used to complete the delivery to your recipient. We are pleased to read that the flowers themselves were beautifully received and do hope your recipient loved your thoughtful gift and we thank you for choosing Floom! Best Wishes Floom Team

Posted 2 months ago

“The flowers that were sent to my friend were beautiful, but not the ones I ordered. Floor customer service quickly gave me a credit, but it wasn't a great experience, as they were red and purple vs. the yellow and white that I ordered.”

Helpful Report

(Heather Floral) - Posted 3 months ago

Dear Meredith, Thank you for taking the time to provide us with your feedback. Please accept our sincerest apologies for the inconvenience caused by having the colour and flowers changed on your order without any notice. We have investigated this further for you and we would like to extend apologies from our partner florist for the mistake made, as well. We could see that our colleagues have provided you with a full refund on the order, however, we completely understand that this is not the experience that you should have nor the one that we aim to provide. We would love to welcome you back to Floom so we can make the things right for you! Warm Wishes, Floom Team

Posted 3 months ago

“I chose Floom because they promised next day delivery. The flowers eventually arrived 48 hours after they were due. Although the delivery fee was refunded, the flowers were still 2 days late. The blooms were lovely when they finally arrived.”

Helpful Report

(Flowers By Jennifer Ashe) - Posted 3 months ago

Dear Nicky, Thank you for taking the time to leave us your feedback, this is highly important for us. Looking at the trajectory of your order, we could see that the order was delayed by two days indeed, and you were informed on time about this and agreed to a delay of delivery. You have also been given the option to cancel the order and be provided with a full refund on the order. As the order was delayed, we have issued the delivery fee refund. We did our best to keep you updated and chased the order to get delivered on the new delivery date. As our partner florists are working with perishable goods, delays sometimes might occur due to this or any unforeseen circumstances. I hope we would have the chance to welcome you back on Floom anytime soon! Warm wishes, Floom Team

Posted 3 months ago

“i heard the wreath was beautiful. but nobody called my daughter to tell her when it wud be delivered to her mother in law ( who is handicapped) which i REQUESTED so she cud be aware of delivery time”

Helpful Report

(Zita Elze) - Posted 3 months ago

Hello,   We thank you for taking the time to review your order with Floom!   Your Floom order was sent via a courier service-they do not offer a telephone call prior to delivery in the UK- this is not a service any third party courier provides nor any partner florist prior to a delivery being made- all requests for delivery instructions are taken into account where possible but are as a request. We do state at the time of placing orders we have a delivery window of between 10am - 6pm, therefore a delivery specific time cannot be given or requested.  We do hope your recipient loves their thoughtful gift & we thank you for choosing Floom!

Posted 3 months ago

“The bouquet my friend received was not like the image, and I paid for same-day delivery and did not receive it.”

Helpful Report

(Lucy's Flowers) - Posted 4 months ago

Thank you for taking the time to review us!   We value all feedback received here at Floom, we are disappointed to hear you were not 100% happy with the order received. We would have loved to make this right for you, if given the chance, as we have not received any communication from you regarding the quality of the arrangement. Unfortunately as your order was placed after our florist partners cut-off time - we were unable to complete this for you on the same day- this was immediately raised by our florist and communicated to you.  We do hope you will consider choosing Floom in the future!

Posted 4 months ago

“Website too busy and too slow moving. Really bad feature was being charged a "service fee" at the end. It was not included in the pricing before that and there was no indication of it coming. Very Ryanairish. Delivery fee can be expected. But not service fee. Naughty.”

Helpful Report

Posted 4 months ago

Hello and thank you for taking the time to review Floom! We value all feedback and take your comments on the website user experience! onboard to help us continue to improve services! We do hope the recipient loved their stunning deluxe bouquet!

Posted 4 months ago

“The order arrived 1 day later even if I paid the fee to have a same-day delivery.”

Helpful Report

(Carroll Flower Shop) - Posted 5 months ago

“Order arrived later than expected. You're not able to track delivery or communicate directly with partner florists, which would have been helpful features.”

Helpful Report

(Eleanors Florist) - Posted 5 months ago

Hello! Thank you for taking the time to review Floom! Here at Floom we serve to connect customers to our partner florists and by using our service is puts Floom at the heart of any communications both parties may need. We do not offer a real time update system and our florists work hard each day to create beautiful arrangements to send out on the day as per the orders received. We are sorry for any delay experienced in providing an order status update on this occasion, our florist partner made the delivery before the 6pm delivery window ended.

Posted 5 months ago

Floom is rated 4.4 based on 20,636 reviews