Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and efficient. Delivery on time too . Only difficulty was using the website on my phone, I wasn’t able to checkout and had to start again on my laptop.”

Helpful Report

(Phillio) - Posted 3 years ago

Hi Christina Thank you for taking the time to review Floom. I understand the only issue you experienced was accessing the website on Floom. The website works best on the google chrome platform. In future, I would recommend to access the Floom website on Google browser rather than Firefox or Safari. Hope this helps.

Posted 3 years ago

“Some flowers came damaged”

Helpful Report

(Bloomsbury Flowers) - Posted 3 years ago

Hi Ramune Im so sorry to read about your disappointment. I understand some of your flowers were damaged. Im keen to resolve this issue for you. If you can send images of these damaged flowers - I can investigate this matter with the florist. Please email Floom Customer Service Support - email: support@floom.com

Posted 3 years ago

“The website was very hard to use. Flowers unavailable in 3 days were suddenly available in 1 day. I almost didn't send them because I could not schedule delivery.”

Helpful Report

(NYC Floral Decorators) - Posted 3 years ago

Hi Julie Im so sorry that you've had trouble with accessing the website. In ordering products on the website, it is very much dependent on the zip code. If the available florist has that product, the website will show this or not. This is why there was a difference in 3 days before and then suddenly being available. Either way, I've relayed your comments to Floom Tech Team. I hope your recipient enjoyed their gift of Flooms.

Posted 3 years ago

“THe delivery was on time and was notified, but for almost $150, I thought it was a relatively stingy arrangement.”

Helpful Report

(Marson Garden) - Posted 3 years ago

Hi Deborah Im so sorry that you were disappointed with your order. I understand you didnt think the flower arrangement was worth the money you paid. Im keen to investigate this matter. If you can send pictures of your order - I can investigate this matter with the florist. As we can look into the number of stems you paid for and how many were delivered. Please send images to the following email address: support@floom.com

Posted 3 years ago

“Flowers came a bit withered, seemed kind of expensive for what it was”

Helpful Report

(Marson Garden) - Posted 3 years ago

Hi Nicholas Im so sorry to read about your disappointment. I understand the flowers were withered. Im keen to investigate this matter for you with the florist. To move forward, please do send images of this flower arrangement and I can query this with the florist. Please send these images to : support@floom.com Hopefully, during my investigation, I will be able to provide a positive resolution.

Posted 3 years ago

“This bouquet did not look anything like the picture.”

Helpful Report

(Queen's Flowers) - Posted 3 years ago

Hi Azure Im so sorry to read about your disappointment. I understand your order didnt look like what you had ordered. I'm keen to resolve this issue. If you can send images of this flower arrangement to the below email address, I will investigate this matter with the florist. Email: support@floom.com Please send these images in so we can positive resolve this query.

Posted 3 years ago

“Did not receive an order or delivery confirmation, had to call to get confirmation. Flowers themselves were beautiful.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 3 years ago

Hi Jamie Thank you for your 5* review for the flowers. Im glad that your recipient enjoyed this gift of flowers from you. In regards to the delivery notification, Im sorry that you didnt receive this. Due to unforeseen circumstances, the florist wasnt able to update on the system. However, either way, I'm pleased that your flowers were delivered on time.

Posted 3 years ago

“The flowers were not delivered on the same day as promised even though I paid extra for same day delivery.”

Helpful Report

Posted 3 years ago

“The flowers were beautiful but they arrived a day later 😢”

Helpful Report

Posted 3 years ago

“It was so much smaller than I thought it would be”

Helpful Report

Posted 3 years ago

“I did not get an order confirmation that the flowers were delivered until the next day, after they were delivered. I was really worried the flowers were not coming since they can get delivered really late in the day, which I did not realize.”

Helpful Report

Posted 3 years ago

“Flowers were nice but a lot smaller than appeared in the images.”

Helpful Report

Posted 3 years ago

“Hi! My order was okay, but the message was hand written in very VERY poor and nearly unlegible handwriting and I was extremely disappointed. That affected the overall success of my gift.”

Helpful Report

Posted 3 years ago

“My order was supposed to come between 10-6, waited around all day and it never showed. I received an email at 9pm saying it’d been delivered but it hadn’t. The next day around 11am it arrived but no one knocked on my door or anything, left on the doorstep for anyone to take”

Helpful Report

Posted 3 years ago

“Flowers very fresh but flower arrangement very different from website ; delivered early afternoon so quite good time though . Nonetheless feel a bit short changed as wanted to give my daughter a surprise Valentine bouquet since she’s so far away in London”

Helpful Report

Posted 3 years ago

“Flowers arrived at 8pm and customer service was unable to provide an estimate throughout the day. Very challenging to communicate with.”

Helpful Report

Posted 3 years ago

“The person who delivered the flowers didn’t bring them to the door. He left them on the floor at the entrance of the building .”

Helpful Report

Posted 3 years ago

“There was no way to track delivery. The flowers were not fresh either.”

Helpful Report

Posted 3 years ago

“The flowers came at the very end of the day and was smaller and less full than the online photo had shown, with some flowers looking wilted.”

Helpful Report

Posted 3 years ago

“My flowers were delivered with half my note missing and the note was typed not hand-written like it said on the Floom website.”

Helpful Report

Posted 3 years ago

Floom is rated 4.4 based on 21,395 reviews