Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,393 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,393 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks”

Helpful Report

(Lux B Flowers) - Posted 4 years ago

Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future

Posted 4 years ago

“Paid for delivery on a certain day, which was delayed with no notification to me. I had to chase and arranged delivery on a different date. Received trite apology”

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(Edie Rose) - Posted 1 day ago

“Great communication and delivery! Would use again”

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(Rachel Cho Floral Design) - Posted 2 days ago

“Every aspect was perfect”

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(BloomsyBox) - Posted 3 days ago

“Everything was absolutely perfect — the bouquet looked even more beautiful in real life than in the picture”

Helpful Report

(Bloomsbury Flowers) - Posted 3 days ago

“The flowers I ordered for my aunt’s 75th birthday were arranged so beautifully!! I was a little surprised of the color - I thought it’s going to be white roses as in the picture. The roses were soft lilac color, but they are lovely, nonetheless! Thank you!”

Helpful Report

(Love And Blooms) - Posted 4 days ago

“Floom made it easy ordering from Nigeria. It's not my first time, and I didn't have to worry about the delivery. I highly recommend.”

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(F For Flower) - Posted 6 days ago

“Reliable next day delivery! Thank you. xoxo”

Helpful Report

(Le Jardin) - Posted 1 week ago

“They did NOT deliver and they KEPT my money. If it’s not a scam, it certainly looks like it. I ordered a same day delivery. Two days later the flowers still haven’t been delivered. The recipient was present and was never called. Support pretended to try contacting the florist and kept saying they were waiting for an answer from them… for 40 hours. Eventually I had to order somewhere else, yet they kept refusing to refund me, claiming they were waiting for an answer, even though it made no sense to deliver the order two days late, and in any case there was no sign that it would ever be delivered anyway.”

Helpful Report

(Bernard Rochet Flowers) - Posted 1 week ago

“Beautiful flowers; delivered on time.”

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(Clapham Flowers) - Posted 1 week ago

“Easy order process, Beautiful Arrangement, on time Delivery with up to date information /status.”

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(Le Jardin Rose) - Posted 1 week ago

“Bought on line which was easy to use and very responsive.”

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(Flower Station) - Posted 1 week ago

“Intuitive website. Fantastic flowers. Joyful experience.”

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(PM Flowers) - Posted 1 week ago

“order number JVCHMNJQNK. I ordered bouquet COSMO. date of delivery 08.10. https://www.floom.com/us/products/tngPZyB/undefined/cupid?location=11235. A strictly all-white, cream and pale pink palette bursting with lisianthus, astilbe, ranunculus and more. But it came completely different one, not the one I ordered. Where are Ranunculus and Lisianthus there? I am very disappointed. It was my mom Birthday, and I paid for what I didn't want to. photo of the delivery in the attachment”

Helpful Report

Posted 1 week ago

“Very good flowers and good service”

Helpful Report

(Ode A La ROSE- Chicago) - Posted 2 weeks ago

“Excellent service from Floom. I ordered the flower late at night and they were delivered the day after and the bouquet was as beautiful as the picture on the website.”

Helpful Report

(Saints Flowers) - Posted 2 weeks ago

“Accusations of fraud. Cancellation of orders without notice. Very poor experience, not recommended at all.”

Helpful Report

Posted 2 weeks ago

“Good service”

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(Flùr Flowers) - Posted 2 weeks ago

“Flower combination was lovely, but some roses looked a bit withered, a day later the petals were already brownish .... definately not worth the $160.00.”

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(Bloomie Flower Studio) - Posted 2 weeks ago

“Flowers were beautiful and ordering easy”

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(Flowers For Dreams) - Posted 2 weeks ago

“Super quick and contactless delivery!”

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(Saints Flowers) - Posted 3 weeks ago

Floom is rated 4.4 based on 21,393 reviews