Floom Reviews

Name: Floom
Rating: 4.37

4.4 Rating 21,271 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,271 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1599

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks”

Helpful Report

(Lux B Flowers) - Posted 3 years ago

Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future

Posted 3 years ago

“I placed a next day order. Delivery wasn’t made. Was told it would be delivered in 4 days. Cancelled order and waiting for a refund. Order was as for £120. Will never use again.”

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(PM Flowers) - Posted 3 days ago

“Always brilliant flowers.”

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(Dawson Flowers) - Posted 5 days ago

“Flowers were beautiful, delivered on time and left in a safe place as requested with a photo image provided to prove delivery. Thanks!”

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(Gardenia Of London) - Posted 6 days ago

“Excellent service. Flowers even better than expected! Would order again!”

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(Lavender Flowers) - Posted 6 days ago

“Very nice flowers thank you. Just better updates on the delivery”

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(Mad Lilies) - Posted 1 week ago

“Quick and efficent process.”

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(Bloomsbury Flowers) - Posted 1 week ago

“Flowers were beautiful amazing service thank you :)”

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(Gardenia Of London) - Posted 1 week ago

“Flowers were fresh and gorgeous!”

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(Bloomie Flower Studio) - Posted 1 week ago

“Excellant service and beautiful flowers”

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(PM Flowers) - Posted 1 week ago

“great experience”

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(PM Flowers) - Posted 1 week ago

“It was easy to order. The delivery was as scheduled and done safely. The flowers were stunning per the recipient ! Thank you again !”

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(Wheal Sara Flower) - Posted 1 week ago

“My flowers arrived dead. Really not happy with this. Sent them as a leaving gift to someone I won’t see for an extended period of time and they have advised the flowers showed up dead and had to be instantly binned. Not the cheapest place but thought I’d tried somewhere new. Will post this review online when if I don’t hear back.”

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(Inspirations Florist) - Posted 1 week ago

“The flowers were very good, and were delivered safely. We were relieved and pleased.”

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(Essence) - Posted 1 week ago

“The delivery was spot on however I was slightly disappointed in the quality of the blooms and arrangement given the cost.”

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(Stem And Stem) - Posted 2 weeks ago

“The flowers were delivered at the end of the day there were supposed to, and paid for only because I keep on sending email from Australia alarming. There were supposed to email me, after delivery. They did it after 12 hours. Never again I will use this service.”

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(Rita Marfo Flowers) - Posted 2 weeks ago

“Great service and beautiful plant! I used Floom to send a plant to a friend — it arrived on time, looked great, and my friend was really happy with it. Smooth experience overall!”

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(London Flower Club) - Posted 2 weeks ago

“Fantastic flowers, easy to do, reasonable prices”

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(Floral N5) - Posted 2 weeks ago

“I ordered flowers 3 days in advance for a special occasion. They were delivered late at night instead of the morning and they didn't look as good as the picture online.”

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(Flowers & Plants Co) - Posted 2 weeks ago

“Such a surprise! I sent flowers from abroad to my mum for Mother’s Day and a lovely lady hand delivered this from the company and it made my mum‘s day, from the lovely interaction to a hard written note it was more than I expected. It’s so nice to have flowers delivered in such a personable way, especially in today’s world so I will 100% come back again and use Floom as my go-to 🥰”

Helpful Report

(Mad Lilies) - Posted 2 weeks ago

“Perfect service and delivery of beautiful bouquet for a special birthday. Thank you. Faultless.”

Helpful Report

(PM Flowers) - Posted 2 weeks ago

Floom is rated 4.4 based on 21,271 reviews