Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 21,073 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 13th November 2024

1578

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks”

Helpful Report

(Lux B Flowers) - Posted 3 years ago

Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future

Posted 3 years ago

“I ordered brownies last minute and the delivery next day was on time and they were delicious, first time order, very pleased.”

Helpful Report

(Positive Bakes) - Posted 1 day ago

“I`m totally unhappy with my experience with this service. I've placed the order for my friend's birthday beforehand. At the end of the day, the flowers were not delivered. But customer service didn't even reach me. So, I was emailing by myself the next day. One week passed, and my friend still didn't receive her flowers. And again, I'm contacting by myself again. Nobody is keeping me updated.”

Helpful Report

(Floom Blooms) - Posted 4 days ago

Dear Olga, Thank you for taking the time to leave us a review. Please accept our sincerest apologies for the inconvenience caused by the delivery issue of the order. We are constantly chasing our partner florist, who is due to cover the order, but we only update our customers as soon as we have further details to provide. We can assure you that this is not the level of service that we aim to provide and we would love to keep you as our customer so we can make things right for you. Warm wishes, Floom Team

Posted 4 days ago

“Fantastic flowers and great service as always ! 2nd time ordering with floom and very satisfied :)”

Helpful Report

(Essence) - Posted 4 days ago

“The website was very easy to use and there was plenty of choice. The flowers arrived on time and at the time that we had been told. They were in very good condition and once out of the box looked great. They actually looked like the photo when I ordered them, which is not something you can always say when buying flowers online. It's great to support independent florists and I would highly recommend,”

Helpful Report

(PM Flowers) - Posted 5 days ago

“Great Service. Beautiful Flowers and Plants.”

Helpful Report

(Gardenia Of London) - Posted 6 days ago

“The flowers were as promised and the delivery was timely”

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(Clapham Flowers) - Posted 6 days ago

“Easy experience, beautiful flowers”

Helpful Report

(Blossom Flower Shop) - Posted 1 week ago

“Dreadful service. I ordered for my wife's 50th Birthday. The flowers did not arrive. I contacted the online custiomer service and they promised to contact the florist and e mail me back. They didn't bother. I attempted to contact customer service again but the system said it was busy and wouldn't let me back in. The flowers eveutually arrived very late.”

Helpful Report

(Lilac And Bloom) - Posted 1 week ago

Hello!  Thank you for taking the time to review your recent Floom Order & delivery experience.  We sincerely apologise for the delay in responding to your communications. While we received your initial contact and promptly reached out to our florist partner for an update, we understand that your subsequent messages were sent outside our business operating hours, which resulted in a gap in our response time.  Regarding your delivery, our partner florist encountered an unexpected issue with their delivery vehicle, which unfortunately impacted their delivery schedule. While we understand that such mechanical issues can be unforeseen, we acknowledge that your flowers arrived outside our standard delivery window of up to 6pm on your chosen delivery day, and for this, we sincerely apologise. Best wishes, Floom Support Team

Posted 1 week ago

“I ordered a flower arrangement from the US to the UK for a dearest friend on her birthday, The nice selection of add-ons to customize the order and the checkout process make it so easy to set up a delivery day and availability. I definitely will be using Floom again!”

Helpful Report

(PM Flowers) - Posted 1 week ago

“Ordered same day flowers and was not advised until 11.30am the following day that the flowers had not been delivered. Flowers ended up being delivered later the following day. Why advertise that you do same day delivery if you don't/can't. If there is an issue getting the order fulfilled - let the customer know straight away- not 24 hours later.”

Helpful Report

(Rita Marfo Flowers) - Posted 1 week ago

Hello! Thank you for bringing your recent Floom delivery experience to our attention. We sincerely appreciate your feedback regarding your order!  We apologise for the delay in your flower delivery. We understand that you expected your delivery on your chosen day, and it wasn't delivered until the following day. This falls short of our service standards, we are sorry for any inconvenience caused. Our partner florist notified us of the delivery delay as soon as they became aware of the situation. While our florists maintain excellent delivery schedules, we acknowledge that in this instance, the delay wasn't identified and communicated as promptly as it should have been. Once we were informed of the issue, we worked immediately with our partner florist to expedite the delivery.  Best Wishes,  Floom Support team

Posted 1 week ago

“Fantasctic flowers, prompt delivery!Thank you!”

Helpful Report

(PM Flowers) - Posted 1 week ago

“Beautiful flowers and quick delivery.”

Helpful Report

(Verdure Floral Design) - Posted 1 week ago

“The bouquet was beautiful although delivered out of the agreed slot.”

Helpful Report

(Rita Marfo Flowers) - Posted 2 weeks ago

“The bouquet delivered was beautiful and very similar to the picture on the site. Great service and prompt delivery.”

Helpful Report

(Just Bloomed) - Posted 2 weeks ago

“Excellent, my friend loved her flowers x”

Helpful Report

(Flùr Flowers) - Posted 2 weeks ago

“Good flowers - but missed booking slot and no explanation or come back and delivery charge was not refunded: poor experience”

Helpful Report

(Clapham Flowers) - Posted 2 weeks ago

Dear Giles, Thank you for taking the time to leave us a review. We are so sorry to hear about the delay in confirmation of the flower's delivery. This happened due to an extremely busy day at our partner florist shop. We apologise for the inconvenience caused, and we would love to have you back to make things right for you. Warm wishes, Floom Team

Posted 2 weeks ago

“The plant I selected was beautiful and was delivered with care.”

Helpful Report

(Showcase Flowers) - Posted 2 weeks ago

“I made an order two weeks before my wife’s birthday. Their florist decided to tell me they don’t have my order the day of the deliver date. Will never order again from fluke I mean Floom. I I’ll go back to using Bouq which is better and cheaper and has never failed me.”

Helpful Report

(Floom Blooms) - Posted 2 weeks ago

Dear Omar, Thank you for sharing your experience with us. We understand how disappointing it is when expectations are not met, especially for such a special occasion. We take such feedback seriously as we strive to improve and ensure that our customers receive the quality service they deserve. We apologise for the inconvenience with the stock and delay with your order. Best wishes, Floom Team

Posted 2 weeks ago

“Lovely flowers with special care on delivery”

Helpful Report

(Le Jardin) - Posted 2 weeks ago

“The floom website was easy to use and I love the ablility to find local florists and not just the huge companies.”

Helpful Report

(The Flower Gallery) - Posted 2 weeks ago

Floom is rated 4.4 based on 21,073 reviews