Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,497 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,497 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Tell us how Floom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 23rd November 2025

1608

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks”

Helpful Report

(Lux B Flowers) - Posted 4 years ago

Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future

Posted 4 years ago

“Great resource and array of options and delivery excellent.”

Helpful Report

(Le Jardin Rose) - Posted 2 hours ago

“I’m thrilled! I, in US, wanted to send amazing flowers to my niece in UK, after her challenging surgery. She’s especially fond of hydrangeas and I found a beautiful arrangement that actually included them, and could even be delivered the very next day! A seamless process. Support was very helpful with a question. PS She LOVES the bouquet!”

Helpful Report

(Bosii's Flowers) - Posted 5 hours ago

“I'm just disappointed with the fact that I was told the flowers had been delivered, then an acknowledgement that they hadn't after getting a photo of them being held outside Goldman Sachs' building. To make it worse, my refund was R100 short of what I paid, so this not only cost my daughter and I a lot of time and anxiety but I ended up losing money . I can't say I'll ever use FLOOM again based on this outcome, it was a lose-lose outcome for me and my daughter, it spoiled what was supposed to be a special birthday surprise across the miles.”

Helpful Report

(Flower Station) - Posted 1 day ago

“Great Service , Great Flowers and always on time!”

Helpful Report

(Essence) - Posted 4 days ago

“Flowers were absolute beautiful and service was flawless (like always!)”

Helpful Report

(Blooms By Cag) - Posted 4 days ago

“Flowers arrived on time, and were the flowers I ordered but looked very different as the arrangement wasn’t as pretty as in the online pictures. The blooms also felt a little less fresh than expected.”

Helpful Report

(Gardenia Of London) - Posted 5 days ago

Thank you so much for sharing your feedback. While I’m glad to hear the flowers arrived on time and matched your order, I’m truly sorry that the arrangement didn’t reflect the beauty you expected from the photos and that the blooms didn’t feel as fresh as they should. This isn’t the experience we want for our customers. We’d appreciate the chance to make it right—please reach out to us directly so we can look into this for you and offer a suitable solution. Thank you again for bringing this to our attention, and for giving us the opportunity to improve.

Posted 4 days ago

“Flowers smelt of fish and not given me a refund”

Helpful Report

(Clapham Flowers) - Posted 5 days ago

I’m very sorry to hear about your experience — flowers should never arrive with an unpleasant smell, and I completely understand how disappointing this must have been. I wanted to let you know that we’ve already issued a 25% refund to your original payment method. In addition, our partner florist has requested a photo of the flowers you received so they can investigate what went wrong and ensure this doesn’t happen again. When you have a moment, please send us a picture and we’ll be happy to follow up right away. Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience.

Posted 3 days ago

“i paid for same delivery and it didn't happen, but they did refund the same day delivery fee.”

Helpful Report

(My Blooming Business) - Posted 6 days ago

“The ordering and delivery was great. It would be good to see what was sent to the recipient (like a picture of the flowers). My delivery was to an older couple so they are not familiar with taking photos with their phone so I was kept in dark about what was actually delivered.”

Helpful Report

(Bosii's Flowers) - Posted 1 week ago

“Blooming great.”

Helpful Report

(PM Flowers) - Posted 1 week ago

“I loved my expedience. The gift I sent was just as pictured and arrived and made my girlfriend very happy!!”

Helpful Report

(My Blooming Business) - Posted 1 week ago

“Great experience. Everything arrived on time and my wife was very happy with the flowers. Will use again!”

Helpful Report

(Bosii's Flowers) - Posted 1 week ago

“Excellent range of high quality, stylish bouquets available for same and next day delivery. I always use Floom to send birthday flowers to friends and family.”

Helpful Report

(PM Flowers) - Posted 1 week ago

“Very happy with my first experience with Floom. Excellent communication and the flowers looked beautiful. Delivered with no problems. Would happily use again.”

Helpful Report

(F For Flower) - Posted 2 weeks ago

“Great service and very pretty flowers.”

Helpful Report

(Clapham Flowers) - Posted 2 weeks ago

“Very nice flowers”

Helpful Report

(Essence) - Posted 2 weeks ago

“I ordered through Floom bc it offered same day delivery and I wanted to make sure flowers reached my friend in Scotland the next day. I placed my order on 11/4 to arrive 11/5 between 9:00am-6:00pm. It never showed up on 11/5 and I was never notified it was delayed. I reached out to support and received no help. I was repeatedly told my order would be delivered within my delivery window I was given at checkout even that time was already long gone. It finally showed up an entire day late, at nearly 6:00pm on 11/6 when my friend was not home and they sat outside for hours. I contacted support to request a refund. $75 for some flowers is already wild work but then to not hold up your end of the deal on delivery? No. I was refunded $6.99, which is laughable. Give me a break. Awful experience. I was trying to cheer my friend up and all this did was stress us both out. 0/10 do not recommend.”

Helpful Report

(PM Flowers) - Posted 2 weeks ago

Thank you for taking the time to share your experience with us Ellen. I want to sincerely apologize for the delay in delivering your order and for the lack of communication you received regarding the status of your flowers. We understand how important it was for your gift to arrive on time to cheer up your friend, and we deeply regret that we did not meet your expectations. It’s clear from your account that the service you received fell short of both our standards and your reasonable expectations. The delay, the missed delivery window, and the insufficient resolution offered have understandably caused frustration and disappointment. We recognize that this situation not only disrupted your thoughtful gesture but also caused unnecessary stress for you and your friend. We truly value your feedback, as it helps us identify where we need to improve — both in our delivery processes and in how we communicate with customers when issues arise. I will ensure your concerns are shared with the appropriate teams so we can prevent similar situations in the future. Again, I am very sorry for the inconvenience and disappointment this has caused. Thank you for bringing this to our attention, and for giving us the opportunity to make things right.

Posted 1 week ago

“Flowers arrived perfectly on time, beautful!”

Helpful Report

(Flùr Flowers) - Posted 2 weeks ago

“I was anxious ordering from the U.S. but the site was very user-friendly, and the order was perfect.”

Helpful Report

(Daily Flowers) - Posted 2 weeks ago

“I ordered flowers on Saturday 1 Nov for delivery elsewhere as a birthday gift on Sunday 2 Nov. The order was confirmed by email - all very straightforward. I happily closed the computer down and carried on with my day. Saturday night I found that another email had arrived advising that my order had been cancelled "due to unforeseen cicumstances". That's not a reason, it's a poor excuse for bad organisation, compounded by it being too late for me to order Sunday birthday flowers elsewhere. It's no good if Floom doesn't have reliable florists to fulfil orders accepted by them.”

Helpful Report

(Fox Red Flowers) - Posted 2 weeks ago

We’re very sorry to hear about your experience and the disappointment caused by the cancellation of your order Jackie. We completely understand how frustrating it must have been to receive this news so late, especially when it was for a special birthday gift and left you without time to make other arrangements. While “unforeseen circumstances” can sometimes occur, we appreciate that this explanation felt insufficient and did not provide the clarity or support you deserved. Your feedback is important, and we will be reviewing this situation internally to ensure we work with reliable florists and improve our communication when issues arise. Our Customer Service team has sent you an email so we can discuss this further and explore how we can make it right. Please check your inbox (and spam/junk folder, just in case).

Posted 1 week ago

Floom is rated 4.4 based on 21,497 reviews