Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,562 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,562 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks”

Helpful Report

(Lux B Flowers) - Posted 4 years ago

Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future

Posted 4 years ago

“I am placing a repeat order for flowers to the USA because I am always so satisfied with the service and quality. Have been doing so for a number of years now making family who live far away very Happy!”

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Posted 1 day ago

“Very good bouquet”

Helpful Report

(Bursting Bud) - Posted 5 days ago

“Ordered 2 dozen roses only 1 dozen delivered. The roses delivered were already in full bloom”

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(Le Jardin Rose) - Posted 1 week ago

Thank you for bringing this to our attention, and please accept our sincere apologies for the issue with your recent order. We understand how disappointing it must have been to receive only one dozen roses instead of the two dozen you ordered, especially when the flowers also arrived in full bloom rather than in the expected condition. This is certainly not the experience we aim to provide. We are looking into this matter with our fulfillment team to understand what went wrong. Thank you for your patience and for allowing us to resolve this. We truly value your business and hope to restore your confidence in our service.

Posted 1 week ago

“Great set of flowers”

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(PM Flowers) - Posted 1 week ago

“Was amazed to see a morning delivery , on a snowed out day with almost no one venturing out !”

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(Andrea's Flower Shop) - Posted 2 weeks ago

“Excellent service”

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(PM Flowers) - Posted 2 weeks ago

“Very efficient and keeps you up to date”

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(Flower Station) - Posted 2 weeks ago

“I live in the U.S. and wanted to send flowers to my daughter in London. The website had many arrangements to choose from at different price points. The arrangement I sent arrived on time and was even more beautiful than pictured! So happy with my purchase!”

Floom 5 star review on 25th January 2026

Helpful Report

(The Nunhead Gardener) - Posted 2 weeks ago

“My daughter absolutely loved the flower arrangement with accompanying vase I had ordered for her birthday. Thank you Floom for making her day that much more special.”

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(Flower Station) - Posted 2 weeks ago

“Unable to cancel order 15 minutes after ordering it.”

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(Daily Flowers) - Posted 2 weeks ago

Thanks for bringing this to our attention — we’re really sorry for the frustration you experienced. We understand how important flexibility is, and we regret that you weren’t able to cancel your order shortly after placing it. Our system begins processing orders very quickly to ensure fast fulfillment, which can sometimes limit the cancellation window. That said, this experience clearly missed the mark, and we apologize for that. Your feedback helps us improve, and we appreciate you taking the time to share it.

Posted 2 weeks ago

“Ordered a plant in and it was delivered super quick and exactly what I ordered. Great service all round.”

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(Phillo) - Posted 2 weeks ago

“If you want same day delivery so never order here. My order was not delivered and I cancelled it. Refund was done during 2 days.”

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(Orchid Republic) - Posted 3 weeks ago

Thank you for sharing your experience with us, and I’m truly sorry to hear that your order was not delivered as expected. We understand how important timely delivery is, especially for same‑day orders, and regret that we were unable to meet your expectations on this occasion. I’m glad to hear that your refund was processed promptly, but I appreciate that this does not make up for the inconvenience caused. Please know that we take feedback like yours seriously and will review what happened with your order to help improve our service in the future. If you would consider giving us another chance, we’d be happy to assist you personally to ensure everything goes smoothly next time.

Posted 3 weeks ago

“The flowers which arrived did not look like the flowers in the picture on the website. I am embarrassed at the poor quality which arrived. The recipient has a birthday coming up. Unfortunately I won’t be using your website to order flowers to send.”

Helpful Report

(F For Flower) - Posted 3 weeks ago

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that the flowers you ordered did not match the product shown on our website and that the quality fell short of your expectations. We understand how disappointing this must have been, especially when sending a gift for a special occasion. This is not the standard we aim to deliver, and we take your comments seriously. We have already reviewed the details of your order with the florist to ensure this does not happen again. Our Customer Service team has popped you an email directly to help resolve this issue and discuss the best way forward. We truly value your feedback, as it helps us improve and ensure our customers receive the quality they deserve.

Posted 3 weeks ago

“Website was clear. Amazing next day Sunday delivery, couldn’t ask for more!”

Helpful Report

(Iridescent Florals) - Posted 3 weeks ago

“Whilst the flowers were beautiful, delivery at close to 8pm is simply not acceptable. These were a birthday gift and an early delivery would have been very nice but we were advised that delivery would be BEFORE 6pm. It took an email chaser from me at around 7pm for the flowers to finally arrive at just before 8pm. Very poor show”

Helpful Report

(Rushes) - Posted 3 weeks ago

Thank you for sharing your feedback with us. While we’re pleased to hear you found the flowers beautiful, we’re truly sorry that the delivery arrived much later than promised. We completely understand how disappointing this must have been, especially as the flowers were intended as a birthday gift and you were expecting them before 6pm. We apologise for the inconvenience caused by the delay and for the need to chase the order yourself. This is not the level of service we aim to provide, and we will be reviewing this with our delivery partner to understand what went wrong and how we can prevent it from happening again. Your feedback is invaluable in helping us improve, and we appreciate you taking the time to let us know. If there’s anything we can do to make up for this experience, please don’t hesitate to let us know.

Posted 3 weeks ago

“I ordered a product on Tuesday with expected delivery on Saturday. As a result of your poor service, you extended the delivery date to Monday. Today is Monday, yet the gift hasn't been delivered.”

Helpful Report

(Express Gift Service) - Posted 3 weeks ago

We’re truly sorry for the frustration this has caused, and we completely understand how disappointing it is when a gift doesn’t arrive as promised. Your experience is not the level of service we aim to provide. Delays like this—especially after the delivery date was already extended—are unacceptable, and we sincerely apologize for the inconvenience and stress it has caused. Thank you for bringing this to our attention. Your feedback helps us improve, and we hope we can restore your trust.

Posted 3 weeks ago

“Very nice flowers. Easy booking and”

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(F For Flower) - Posted 3 weeks ago

“Great flowers very reliable”

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(The Flower Gallery) - Posted 3 weeks ago

“Perfect thanks yhe flowers were magnificent”

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(My Blooming Business) - Posted 3 weeks ago

“Flowers were a big size and fresh I loved them they looked huge and full . They arrived same day”

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(Verdure Floral Design) - Posted 3 weeks ago

Floom is rated 4.4 based on 21,562 reviews