Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,540 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks”

Helpful Report

(Lux B Flowers) - Posted 4 years ago

Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future

Posted 4 years ago

“I chose Floom as I wanted flowers delivered for my wife’s 70th birthday which was on 1st January. Floom website was one of the few companies that had an option for delivery on New Years Day. I contacted them a couple of days before to check and they informed me unfortunately this was incorrect and they don’t deliver on New Years Day. They did arrange for the day before and were helpful with that but I think they need to update the website as this was the main reason for choosing Floom.”

Helpful Report

(F For Flower) - Posted 17 hours ago

Thank you for choosing Floom for such a special occasion as your wife’s 70th birthday, and for sharing your experience with us. We’re truly sorry for the confusion about New Year’s Day delivery. We understand how important that date was to you, and we regret that our website information was misleading. Your feedback is very helpful, and we’ll make sure our delivery options are updated so this doesn’t happen again. We’re glad our team could arrange delivery the day before and assist you with the change, but we appreciate that it wasn’t your original plan. Thank you for your understanding, and we hope we can make your next experience with us perfect.

Posted 16 hours ago

“Great choice and swift service. Would definitely use again.”

Helpful Report

(Rose & Mary) - Posted 2 days ago

“Paid for same day delivery and they delivered 24hrs later, with one phone call the next day”

Helpful Report

(Jean Page Florist) - Posted 2 days ago

Thank you for sharing your feedback, and I’m truly sorry to hear that your order was delivered later than expected. We understand how important timely delivery is, especially when you’ve selected same-day service, and we regret that we did not meet that commitment in this instance. Please rest assured that we take this matter seriously. We will review what happened to ensure it doesn’t occur again, and we want to make things right for you.

Posted 2 days ago

“I don’t even have any words , not a 190$ bouquet… looks like I fetched this in the garden of the neighbors…. Embarrassing”

Helpful Report

Posted 3 days ago

Thank you for taking the time to share your feedback with us. I’m truly sorry to hear how disappointed you were with your Blush Tender bouquet — especially given the $190 price point and the expectations that come with it. While our florists work with seasonal flowers and each arrangement is handmade (so some variation is always expected), the bouquet you received should still feel premium, thoughtfully designed, and reflective of its value. From what you’ve described, we understand that it fell well short of that expectation, and that’s not the experience we want any of our customers to have. We would like to make things right for you. Your feedback has been shared with the florist so we can directly address the quality and execution of this order, and ensure improvements are made for future arrangements. Again, we’re very sorry for the disappointment and the frustration this caused. Thank you for bringing it to our attention — we appreciate your honesty and the opportunity to improve.

Posted 2 days ago

“I ordered a bunch of mimosa (not cheap) for a friends birthday as she loves that flower. All seemed fine until I got a message on the day of her birthday to say that the florist swapped it to a bunch of tulips. My friend hates tulips! Really disappointing as I wouldn’t have chosen those.”

Helpful Report

(Belle De Jour) - Posted 4 days ago

Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about your experience and understand how disappointing it must have been, especially given the importance of the occasion and your friend’s preferences. We completely appreciate that you chose mimosa for a very personal reason, and receiving tulips instead — particularly when your friend dislikes them — was not the experience you expected or deserved. While substitutions can sometimes be necessary due to market availability, we should have ensured that any changes were discussed with you beforehand, especially for such a meaningful gift. I’ve passed your feedback to our Customer Service team, and they will be contacting you directly to discuss this further and arrange a suitable resolution Once again, I sincerely apologise for the disappointment caused and appreciate you bringing this to our attention. We value your trust and will do our best to make this right.

Posted 4 days ago

“Easy ordering process and prompt delivery. It worked for me.”

Helpful Report

(Sunny Florists) - Posted 1 week ago

“I made an order weeks in advance and the day before my expected delivery I was told they couldn’t deliver my order. Very disappointing and unprofessional”

Helpful Report

(BloomsyBox) - Posted 1 week ago

Hi Daryl, we’re very sorry for the inconvenience caused. Unfortunately, the stem stocks for your order arrived in poor condition and we had no suitable replacements available before your delivery date. Our priority is to ensure that every arrangement meets our quality standards, and in this case we could not in good conscience deliver flowers that did not meet those standards. We understand how disappointing this was and apologize for the short notice. Your feedback is important to us, and we’re reviewing our processes to help prevent this from happening again.

Posted 5 days ago

“Floom accepted the order requiring the local florist in Highgate to deliver by December 30, 2025 at 6 pm. Then Floom emailed to say the delivery would be delayed to December 31. It’s January 1, 2026 now and the recipient has not received the flowers. Floom has not given me any update on my order (#TUJDXUQKQV).”

Helpful Report

(Flower Station) - Posted 1 week ago

Hi Lara, we’re very sorry your flowers did not arrive on the date you requested. We understand how important timely delivery is and regret the inconvenience caused. We’ve already been in touch via email to confirm your order is out for delivery, and we’ve refunded your delivery fee as a gesture of goodwill. We truly appreciate your patience and understanding, and we remain committed to ensuring your flowers reach their recipient without any further delay. If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team. We’re here to help.

Posted 1 week ago

“Excellent!”

Helpful Report

(Homeland Florist) - Posted 1 week ago

“This was my first time ordering and it was critical to me that the flowers be delivered in a vase as I feel very strongly as someone receiving a gift should not have to do any work. I confirmed in advance that the arrangement I was looking at did and was assured it always comes in a vase. The arrangement did not come in a vase and customer service has not fixed it. Very disappointing experience. I never would have ordered had I known.”

Helpful Report

(Rita Marfo Flowers) - Posted 1 week ago

Hi Chelby, thank you for sharing your feedback, and we sincerely apologize for the disappointment and inconvenience you experienced with your recent order. We understand how important it was for the flowers to arrive in a vase, and we regret that this expectation was not met despite the confirmation you received beforehand. Please know that we are actively looking into what happened to ensure this does not occur again. Our team will be reaching out to you directly to address the situation and work toward a resolution that reflects the level of service you should expect from us. We truly value your business and appreciate the opportunity to make this right.

Posted 1 week ago

“SCAM COMPANY. You've taken my money but no flowers delivered. Tried contacting but no response, I'm absolutely furious you've done this. Its been days...”

Helpful Report

(Lady Flora) - Posted 1 week ago

Hi Tamar, We’re truly sorry to hear about your experience and the inconvenience caused. We understand how disappointing it must have been not to receive your flowers as expected. Please be assured that a full refund has already been issued to your account. It may take a few business days for the funds to appear. We sincerely apologize for the delay in communication and for not meeting your expectations on this occasion. Your feedback is important to us, and we will be reviewing our processes to ensure this does not happen again. If you have any further questions or concerns, please don’t hesitate to reach out to us directly at support@floom.com.

Posted 1 week ago

“Beautiful flowers, great service”

Helpful Report

(Mad Lilies) - Posted 2 weeks ago

“I purchased flowers for a friend in the UK. As a first time customer I received $10 off, which was a nice bonus. My friend sent me a photo of the photos and they were very close to the photos of the bouquet I chose.”

Helpful Report

(PM Flowers) - Posted 2 weeks ago

“Very good service”

Helpful Report

(Gardenia Of London) - Posted 2 weeks ago

“Christmas Eve flowers arranged beautifully, kept updated & delivered promptly as agreed. Thank you!”

Helpful Report

(Verdure Floral Design) - Posted 2 weeks ago

“I don't like Floom policy with welcome discounts. They are only given if you pay more than a threshold. This encourages you with spending more, in order to have a discount (and this has the result of you anyways spending more than you wanted at the beginning!). Anything else was fine”

Helpful Report

(Gardenia Of London) - Posted 2 weeks ago

“Whilst the flowers were nice, they were supposed to be delivered with Lindor chocolates. These were not delivered. Naturally, I hadn't told my mum about the surprise flowers, so I found out that these were missing several days later.”

Helpful Report

(Homeland Florist) - Posted 2 weeks ago

Hi Luke, thank you for your feedback, and we’re very sorry to hear that the Lindor chocolates were missing from your delivery. We completely understand how disappointing this must have been, especially as it was meant to be a surprise. We have sent you an email so we can investigate this further and resolve the issue for you as quickly as possible. Please check your inbox (and spam/junk folder just in case) and reply at your earliest convenience so we can put things right.

Posted 2 weeks ago

“Delivery on the specified day but after 18:00”

Helpful Report

(Clapham Flowers) - Posted 2 weeks ago

Thank you for sharing your feedback with us. We’re sorry to hear that your delivery arrived later in the day than you expected. We understand how important timely delivery is, and we regret any inconvenience this may have caused. While our delivery schedule can sometimes extend into the evening due to route planning and unforeseen delays, we’ll review this situation to see how we can improve our processes and better meet your expectations in the future. We have sent you an email to further investigate the matter and gather more details so we can address your concerns promptly. We truly value your business and appreciate your patience. If you have any further questions or need assistance, please feel free to reply to our email or contact our customer service team at support@floom.com

Posted 2 weeks ago

“Nice X-mas Bouquet, there could have been more X-mas things to choose from.”

Helpful Report

(Flur Flowers East) - Posted 2 weeks ago

“I sent flowers NZ to UK. Process easy. Flowers delivered on time. Excellent. Suggestion, A photo of the delivered flowers would be great to receive from Floom. To see the flowers purchased, so you don’t have to ask the person who received them if were they were okay. I don’t know who delivered them or if they were damaged.”

Helpful Report

(Gardenia Of London) - Posted 2 weeks ago

Floom is rated 4.4 based on 21,540 reviews