Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,504 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,504 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks”

Helpful Report

(Lux B Flowers) - Posted 4 years ago

Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future

Posted 4 years ago

“Amazing flowers! Delivered same day.”

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(Verdure Floral Design) - Posted 9 hours ago

“The transaction was easy and fast, the bouquet was absolutely lovely and with very low packaging which also is great for environmental reason and less garbage producing, no plastic. Delivery was a little high though.”

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(Sunny Florists) - Posted 10 hours ago

“Recipient loves the bouquet was very fresh and beautiful. Thanks for delivering on time with the fresh flowers.”

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(7 Garden Florist) - Posted 2 days ago

“I wanted to send same-day flowers to a friend and Floom was easy to navigate, communicative, and got there before the deadline that they said they would. Great experience using Floom!”

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(Noble Garden FC) - Posted 2 days ago

“Floom was prompt and sent a lovely arrangement my daughter was so pleased with.”

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(Flowers For Dreams) - Posted 3 days ago

“I sent flowers to my sister-in-law for her 80th birthday. She absolutely loved the bouquet. It was huge and in her favorite colors. She shared photos with me and I was impressed by the prompt delivery and the freshness of the flowers.”

Floom 5 star review on 27th November 2025

Helpful Report

(PM Flowers) - Posted 6 days ago

“Everything looked good. Was notified of delivery”

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(F For Flower) - Posted 1 week ago

“Great resource and array of options and delivery excellent.”

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(Le Jardin Rose) - Posted 1 week ago

“I’m thrilled! I, in US, wanted to send amazing flowers to my niece in UK, after her challenging surgery. She’s especially fond of hydrangeas and I found a beautiful arrangement that actually included them, and could even be delivered the very next day! A seamless process. Support was very helpful with a question. PS She LOVES the bouquet!”

Floom 5 star review on 23rd November 2025

Helpful Report

(Bosii's Flowers) - Posted 1 week ago

“I'm just disappointed with the fact that I was told the flowers had been delivered, then an acknowledgement that they hadn't after getting a photo of them being held outside Goldman Sachs' building. To make it worse, my refund was R100 short of what I paid, so this not only cost my daughter and I a lot of time and anxiety but I ended up losing money . I can't say I'll ever use FLOOM again based on this outcome, it was a lose-lose outcome for me and my daughter, it spoiled what was supposed to be a special birthday surprise across the miles.”

Helpful Report

(Flower Station) - Posted 1 week ago

Thank you for taking the time to share this, and I’m truly sorry for the experience you and your daughter had. What was meant to be a special and joyful surprise instead turned into stress, disappointment, and extra effort on your end—and that is absolutely not the standard we aim to provide. I completely understand how frustrating it must have been to be told the flowers were delivered, only to later discover they were not. The incorrect delivery confirmation and the added confusion with the photo outside the Goldman Sachs building should never have happened, and I sincerely apologize for the anxiety and inconvenience this caused. Regarding the refund, you’re right to expect to receive the full amount you paid. The shortfall of R100 is unacceptable, and I’m looking into this immediately to ensure you receive the remaining balance without delay. We deeply value the trust you’ve placed in us in the past, and I’m very sorry that this experience has left you feeling let down. Even though we can’t undo what happened, we want to make this right and restore your confidence in our service. Thank you again for bringing this to our attention. I will follow up with an update as soon as I’ve corrected the refund and reviewed what went wrong with your order.

Posted 1 week ago

“Great Service , Great Flowers and always on time!”

Helpful Report

(Essence) - Posted 2 weeks ago

“Flowers were absolute beautiful and service was flawless (like always!)”

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(Blooms By Cag) - Posted 2 weeks ago

“Flowers arrived on time, and were the flowers I ordered but looked very different as the arrangement wasn’t as pretty as in the online pictures. The blooms also felt a little less fresh than expected.”

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(Gardenia Of London) - Posted 2 weeks ago

Thank you so much for sharing your feedback. While I’m glad to hear the flowers arrived on time and matched your order, I’m truly sorry that the arrangement didn’t reflect the beauty you expected from the photos and that the blooms didn’t feel as fresh as they should. This isn’t the experience we want for our customers. We’d appreciate the chance to make it right—please reach out to us directly so we can look into this for you and offer a suitable solution. Thank you again for bringing this to our attention, and for giving us the opportunity to improve.

Posted 2 weeks ago

“Flowers smelt of fish and not given me a refund”

Helpful Report

(Clapham Flowers) - Posted 2 weeks ago

I’m very sorry to hear about your experience — flowers should never arrive with an unpleasant smell, and I completely understand how disappointing this must have been. I wanted to let you know that we’ve already issued a 25% refund to your original payment method. In addition, our partner florist has requested a photo of the flowers you received so they can investigate what went wrong and ensure this doesn’t happen again. When you have a moment, please send us a picture and we’ll be happy to follow up right away. Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience.

Posted 1 week ago

“i paid for same delivery and it didn't happen, but they did refund the same day delivery fee.”

Helpful Report

(My Blooming Business) - Posted 2 weeks ago

Thank you for your message, and I’m truly sorry that your same-day delivery did not take place as expected. I completely understand how disappointing this must have been, especially when you had planned for it to arrive on the same day. I’m glad to hear that the same-day delivery fee was refunded promptly, but I appreciate that this doesn’t fully make up for the inconvenience caused. Please rest assured that we are reviewing what happened to ensure this does not occur again.

Posted 1 day ago

“The ordering and delivery was great. It would be good to see what was sent to the recipient (like a picture of the flowers). My delivery was to an older couple so they are not familiar with taking photos with their phone so I was kept in dark about what was actually delivered.”

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(Bosii's Flowers) - Posted 2 weeks ago

“Blooming great.”

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(PM Flowers) - Posted 2 weeks ago

“I loved my expedience. The gift I sent was just as pictured and arrived and made my girlfriend very happy!!”

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(My Blooming Business) - Posted 3 weeks ago

“Great experience. Everything arrived on time and my wife was very happy with the flowers. Will use again!”

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(Bosii's Flowers) - Posted 3 weeks ago

“Excellent range of high quality, stylish bouquets available for same and next day delivery. I always use Floom to send birthday flowers to friends and family.”

Helpful Report

(PM Flowers) - Posted 3 weeks ago

Floom is rated 4.4 based on 21,504 reviews