Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,558 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,558 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks”

Helpful Report

(Lux B Flowers) - Posted 4 years ago

Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future

Posted 4 years ago

“Was amazed to see a morning delivery , on a snowed out day with almost no one venturing out !”

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(Andrea's Flower Shop) - Posted 2 days ago

“Excellent service”

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(PM Flowers) - Posted 2 days ago

“Very efficient and keeps you up to date”

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(Flower Station) - Posted 3 days ago

“I live in the U.S. and wanted to send flowers to my daughter in London. The website had many arrangements to choose from at different price points. The arrangement I sent arrived on time and was even more beautiful than pictured! So happy with my purchase!”

Floom 5 star review on 25th January 2026

Helpful Report

(The Nunhead Gardener) - Posted 4 days ago

“My daughter absolutely loved the flower arrangement with accompanying vase I had ordered for her birthday. Thank you Floom for making her day that much more special.”

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(Flower Station) - Posted 5 days ago

“Unable to cancel order 15 minutes after ordering it.”

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(Daily Flowers) - Posted 5 days ago

Thanks for bringing this to our attention — we’re really sorry for the frustration you experienced. We understand how important flexibility is, and we regret that you weren’t able to cancel your order shortly after placing it. Our system begins processing orders very quickly to ensure fast fulfillment, which can sometimes limit the cancellation window. That said, this experience clearly missed the mark, and we apologize for that. Your feedback helps us improve, and we appreciate you taking the time to share it.

Posted 2 days ago

“Ordered a plant in and it was delivered super quick and exactly what I ordered. Great service all round.”

Helpful Report

(Phillo) - Posted 6 days ago

“If you want same day delivery so never order here. My order was not delivered and I cancelled it. Refund was done during 2 days.”

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(Orchid Republic) - Posted 1 week ago

Thank you for sharing your experience with us, and I’m truly sorry to hear that your order was not delivered as expected. We understand how important timely delivery is, especially for same‑day orders, and regret that we were unable to meet your expectations on this occasion. I’m glad to hear that your refund was processed promptly, but I appreciate that this does not make up for the inconvenience caused. Please know that we take feedback like yours seriously and will review what happened with your order to help improve our service in the future. If you would consider giving us another chance, we’d be happy to assist you personally to ensure everything goes smoothly next time.

Posted 1 week ago

“The flowers which arrived did not look like the flowers in the picture on the website. I am embarrassed at the poor quality which arrived. The recipient has a birthday coming up. Unfortunately I won’t be using your website to order flowers to send.”

Helpful Report

(F For Flower) - Posted 1 week ago

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that the flowers you ordered did not match the product shown on our website and that the quality fell short of your expectations. We understand how disappointing this must have been, especially when sending a gift for a special occasion. This is not the standard we aim to deliver, and we take your comments seriously. We have already reviewed the details of your order with the florist to ensure this does not happen again. Our Customer Service team has popped you an email directly to help resolve this issue and discuss the best way forward. We truly value your feedback, as it helps us improve and ensure our customers receive the quality they deserve.

Posted 1 week ago

“Website was clear. Amazing next day Sunday delivery, couldn’t ask for more!”

Helpful Report

(Iridescent Florals) - Posted 1 week ago

“Whilst the flowers were beautiful, delivery at close to 8pm is simply not acceptable. These were a birthday gift and an early delivery would have been very nice but we were advised that delivery would be BEFORE 6pm. It took an email chaser from me at around 7pm for the flowers to finally arrive at just before 8pm. Very poor show”

Helpful Report

(Rushes) - Posted 1 week ago

Thank you for sharing your feedback with us. While we’re pleased to hear you found the flowers beautiful, we’re truly sorry that the delivery arrived much later than promised. We completely understand how disappointing this must have been, especially as the flowers were intended as a birthday gift and you were expecting them before 6pm. We apologise for the inconvenience caused by the delay and for the need to chase the order yourself. This is not the level of service we aim to provide, and we will be reviewing this with our delivery partner to understand what went wrong and how we can prevent it from happening again. Your feedback is invaluable in helping us improve, and we appreciate you taking the time to let us know. If there’s anything we can do to make up for this experience, please don’t hesitate to let us know.

Posted 1 week ago

“I ordered a product on Tuesday with expected delivery on Saturday. As a result of your poor service, you extended the delivery date to Monday. Today is Monday, yet the gift hasn't been delivered.”

Helpful Report

(Express Gift Service) - Posted 1 week ago

We’re truly sorry for the frustration this has caused, and we completely understand how disappointing it is when a gift doesn’t arrive as promised. Your experience is not the level of service we aim to provide. Delays like this—especially after the delivery date was already extended—are unacceptable, and we sincerely apologize for the inconvenience and stress it has caused. Thank you for bringing this to our attention. Your feedback helps us improve, and we hope we can restore your trust.

Posted 1 week ago

“Very nice flowers. Easy booking and”

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(F For Flower) - Posted 1 week ago

“Great flowers very reliable”

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(The Flower Gallery) - Posted 1 week ago

“Perfect thanks yhe flowers were magnificent”

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(My Blooming Business) - Posted 1 week ago

“Flowers were a big size and fresh I loved them they looked huge and full . They arrived same day”

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(Verdure Floral Design) - Posted 1 week ago

“Terrible palava with the delivery and then did arrive on the day scheduled. Thta was great but it was very messy throughout. Also I saw the bouquet at the destination and didnt feel they warranted the price. It wasn't the bouquet advertised and so was put together with alternatives which didnt quite match the beauty”

Helpful Report

(Sunflorist And Events Ltd) - Posted 2 weeks ago

Hi Thom, We’re sorry to hear about your experience and that the bouquet didn’t meet your expectations. We’ve already replied to your email and are currently investigating the matter to understand what went wrong and how we can make it right. Thank you for bringing this to our attention your feedback helps us improve our service.

Posted 2 weeks ago

“Quick same day delivery, efficient service and beautiful flowers. Would order again.”

Helpful Report

(PM Flowers) - Posted 2 weeks ago

“I chose Floom as I wanted flowers delivered for my wife’s 70th birthday which was on 1st January. Floom website was one of the few companies that had an option for delivery on New Years Day. I contacted them a couple of days before to check and they informed me unfortunately this was incorrect and they don’t deliver on New Years Day. They did arrange for the day before and were helpful with that but I think they need to update the website as this was the main reason for choosing Floom.”

Helpful Report

(F For Flower) - Posted 2 weeks ago

Thank you for choosing Floom for such a special occasion as your wife’s 70th birthday, and for sharing your experience with us. We’re truly sorry for the confusion about New Year’s Day delivery. We understand how important that date was to you, and we regret that our website information was misleading. Your feedback is very helpful, and we’ll make sure our delivery options are updated so this doesn’t happen again. We’re glad our team could arrange delivery the day before and assist you with the change, but we appreciate that it wasn’t your original plan. Thank you for your understanding, and we hope we can make your next experience with us perfect.

Posted 2 weeks ago

“Great choice and swift service. Would definitely use again.”

Helpful Report

(Rose & Mary) - Posted 3 weeks ago

Floom is rated 4.4 based on 21,558 reviews