Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,460 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,460 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All great, but I was expecting roses as on the web photo - white with the pink on the top, but received almost entirely red roses.One of yhe roses was in bad shape. Rest was all great. Thank you”

Helpful Report

(Gardenia Of London) - Posted 3 days ago

“Flowers arrived on the afternoon of the date requested.”

Helpful Report

(Zita Elze) - Posted 1 week ago

“Beautiful arrangement as shown in pictures and good delivery service”

Helpful Report

(Phillo) - Posted 3 weeks ago

“The flowers were lovely and much appreciated by the recipient but arrived a day late. This was communicated and delivery fees refunded but a shame as they were to celebrate s birthday.”

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(Rachel Cho Floral Design) - Posted 3 weeks ago

“They have a beautiful selection of flowers. The ones we ordered looked like the picture on the website and the florist was kind enough to send me a photo of them before they were delivered. The only issue I had was the delivery person did not deliver the flowers to my friend. She was in a hotel room. I put the room number on the order, as well as a number to call to ensure they made it to her that day. It doesn't appear these instructions were followed because the flowers were left at the front desk of the hotel until the following day. I only found out because I was told my friend hadn't received the flowers. I had to call the front desk of the hotel and they said the flowers were just sitting on the desk. Thankfully, they still looked beautiful and the hotel made sure my friend received them. But, it was a day late and I paid for same day delivery so she could have them before her event that day. Other than the delivery, everything else was perfect!”

Helpful Report

(7 Garden Florist) - Posted 1 month ago

“My only critiques are the flowers received were different than those in the photo . I was trying to avoid roses as they die quickly but the bouquet was mostly roses it seemed. Also ask zip code first please so you only see what’s actually available in that area. Otherwise I’ve been very pleased ! Thank you ….”

Helpful Report

(PM Flowers) - Posted 1 month ago

“The flowers I ordered for my aunt’s 75th birthday were arranged so beautifully!! I was a little surprised of the color - I thought it’s going to be white roses as in the picture. The roses were soft lilac color, but they are lovely, nonetheless! Thank you!”

Helpful Report

(Love And Blooms) - Posted 2 months ago

“I regularly use Floom for sending my MIL flowers for special occasions like Mother’s Day and her birthday. She is always pleased with the arrangements, but this time it was I who was disappointed. The flowers came fresh and the type of flowers included in the bouquet were accurate to the description. However, they were simply plunked together and not arranged at all… no artistry, no design, and the result was disappointing: pink roses on one side a huge white hydrangea on the other, purple flowers off by themselves… it just was underwhelming and didn’t look like the picture. I spent far more money on this than I usually do, hoping it would really make an impact and show her how much she matters, but honestly, I was upset that having spent more, she got a leas thoughtful gift.”

Helpful Report

(PM Flowers) - Posted 2 months ago

“The Flowers were absolutely beautiful And on time How ever I had ordered a balloon also witch was not in my order”

Helpful Report

(F For Flower) - Posted 2 months ago

“I ordered from Floom several times. In general, I am very satisfied. The last one I ordered, was delivered promptly and was good quality. However, instead of predominantly burgundy flowers (it had a symbolic meaning for me) the bouquet was mainly pink. Hence the four star review, instead of five.”

Helpful Report

(Windmill Flowers) - Posted 4 months ago

“Delivery status wasn’t updated and hard to track. Flowers turned out to be beautiful.”

Helpful Report

(My Blooming Business) - Posted 4 months ago

“I love Floom but I was disappointed in the quality of this particular order. The arrangement looked a little bit tired when it arrived.”

Helpful Report

(Noble Garden Florist Weho) - Posted 4 months ago

“Nice flowers”

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(D. Blooms) - Posted 5 months ago

“very quick and nice”

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(Stem And Stem) - Posted 5 months ago

“Quick and efficent process.”

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(Bloomsbury Flowers) - Posted 6 months ago

“Decent flowers, overpriced though”

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(Ameera London) - Posted 6 months ago

“Easy to use and great results”

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(Cora Louise) - Posted 7 months ago

“Overall everything was good. Large selection of flowers. Easy to place an order. Delivery was on time. The only disappointment is that after a few hours the flowers began to fade.”

Helpful Report

(Andrea's Flower Shop) - Posted 7 months ago

“The flowers are great. I just wish the "10:00-18:00" delivery actually happened in that time frame, not later. In fact, I ordered 2 days in advance, so having the delivery earlier in the day would be nice. On the other hand, I understand 8 of March is a very busy day.”

Helpful Report

(Daily Flowers) - Posted 7 months ago

“Very Good experience”

Helpful Report

(Ameera London) - Posted 7 months ago

Floom is rated 4.4 based on 21,460 reviews