Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,636 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,636 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery. Even though flowers were different color than photo, arrangement was lovely and fresh.”

Helpful Report

(F For Flower) - Posted 5 days ago

“Even though neither of the things I purchased were able to be delivered due to delivery issues on this order the Floom team did try to resolve the issue and were in quick communication with me to notify me of the problem. Despite this order not going through have had several orders previously which arrived as expected and were excellent quality.”

Helpful Report

(Blossom And Thread London) - Posted 1 week ago

“Great servie”

Helpful Report

(PM Flowers) - Posted 1 week ago

“Easy to order fast delivery, good quality flowers!”

Helpful Report

(Clapham Flowers) - Posted 2 weeks ago

“Very easy to navigate the website, and the flowers received were just as beautiful as the picture. Is there any way to reach out to the florist to ask a question?”

Helpful Report

(My Blooming Business) - Posted 3 weeks ago

“The birthday lady was very happy with the flowers received.”

Helpful Report

(Daily Flowers) - Posted 1 month ago

“My granddaughter was delighted and the flowers came just in the right time. Thank you”

Helpful Report

(Bimba) - Posted 1 month ago

“Quick and easy and the flowers arrived on time. It would be beneficial if Floom provided customers with a photo of the arrangement upon or before delivery.”

Helpful Report

(Gardenia Of London) - Posted 1 month ago

“Flowers arrived in good condition and as described. Receiver much appreciated.”

Helpful Report

(The Nunhead Gardener) - Posted 1 month ago

“I really like the service but sometimes I find it a bit difficult to filter by the exact day I want to send my flowers”

Helpful Report

(7 Garden Florist) - Posted 1 month ago

“Floor was great. The flowers were gorgeous. Sadly a number of the blooms were broken in transit”

Helpful Report

(Botanique Workshop) - Posted 2 months ago

“Easy to use. Pricy but a good selection of flowers. Flowers delivered on time, though leaked a lot outside my door and the arrangement had come apart somewhat. Unexpected fees added at the end, but otherwise an okay experience.”

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 2 months ago

“Flowers weren't as good as I had hoped or expected for the price paid. Also no flower food provided.The tracking feature is very limited and not good enough in 2024.”

Helpful Report

(F For Flower) - Posted 2 months ago

“They delivered a different item but appreciate the commitment to get the delivery done on valentine's. Only ordered from them since website promised same day delivery. Even though different bouqet arrived it did arrive same day which I think is acceptable on such a busy day.”

Helpful Report

(Botanique Workshop) - Posted 2 months ago

“It seemed that the colour of the selected flowers did not fully match what I've seen in the picture...”

Helpful Report

(The Flower Shop Of Chicago) - Posted 2 months ago

“Flowers were delivered on time and well packaged.”

Helpful Report

(F For Flower) - Posted 2 months ago

“beautiful flowers, arrived after the delivery window”

Helpful Report

(Andrea's Flower Shop) - Posted 2 months ago

“Ordered flowers for relative in LA (I live in London). Easy in terms of checkout etc. Gave my relatives American number, delivered but left on the wall outside rather than actually knocking the door first. Also I opted for a ‘deal of the day’ (florist choice), it was a gamble but flowers that were chosen turned out to be lovely. However I paid for a superior size bunch and they looked like they were lacking from the picture I saw. Would use again though for convenience & the person receiving the flowers loved them.”

Helpful Report

(My Blooming Business) - Posted 2 months ago

“Quick and reliable service. Was informed of delay and refunded for the express delivery”

Helpful Report

(Sweet Flowers East) - Posted 2 months ago

“Quick response to my online request, and efficient local delivery. The bouquet was not as advertised on the website - the tulips were coloured rather than the more exotic white special variety.”

Helpful Report

(Poppy's Florist) - Posted 2 months ago

Floom is rated 4.4 based on 20,636 reviews