Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“............”

Helpful Report

(Flowers Of The Valley) - Posted 1 year ago

Hello, Thank you for sharing your review, we really appreciate it. Warm wishes, Floom Team

Posted 1 year ago

“No flowe4s on the tree. Also why are you wanting to give me Euros for participating.. I'm in America.”

Helpful Report

(BloomsyBox) - Posted 1 year ago

Dear Wendy, Thank you so much for taking the time to share your feedback on Floom. We are sorry to hear that no flowers were on the tree you recently purchased. If you could send an email to support@floom.com with 3+ pictures of the tree, then we could look into this further for you. As our business is registered in the U.K. some bank institutions will charge you in pounds when purchasing from our website. If you ever need any assistance or have any questions in the future, please do not hesitate to reach out. Our dedicated support team is always here to help, and we are committed to ensuring your continued satisfaction with Floom. Warmest regards, The Floom Team

Posted 1 year ago

“Very easy service to use and the chat feature is so helpful! Only reason I am giving 3 stars is because what I actually ordered did not come as pictured on the website so I am disappointed.”

Helpful Report

(Creative Flower Shop) - Posted 1 year ago

Dear Sandra, Thank you very much for taking the time to leave us a review. We are sorry to hear that the flowers delivered were not 100% as pictured. Please, do not hesitate to contact our customer service team at support@floom.com so we can help and get the best outcome for you in this case. Warm wishes, Floom Team

Posted 1 year ago

“Having received notification the gift had been delivered I was surprised the recipient hadn't acknowledged the delivery. Thinking it may have gone to a wrong address I was in the awkward and embarrassing position of having to contact the person to confirm she had actually received the gift. She said there was no card attached so she didn't know who had sent it. I had written a personal note to her so I'm not terribly happy it wasn't received. I don't want to have to contact people to check a gift has arrived.”

Helpful Report

Posted 1 year ago

Hello Celia, Thank you for taking the time to leave us a review. We're so sorry the gift card wasn't included with the delivery. We have flagged this to the relevant team and will be reviewing our process in order to ensure such omissions are avoided in future. Thank you for choosing Floom.

Posted 1 year ago

“Lovely flowers but was expecting a slightly bigger bouquet based on the price I paid.”

Helpful Report

(F For Flower) - Posted 1 year ago

Dear Jonathan, Thank you so much for taking the time to provide us with your feedback on Floom! We really appreciate it. If you ever need any assistance in the future or have any questions at all, please don't hesitate to reach out to us. We're here to help and ensure that your experience with Floom is always exceptional. Thanks again for your kind words, Jonathan! Warm regards, Floom Team

Posted 1 year ago

“There should be an adequate order update process as this is severly lacking, this offers peace of mind. The biggest issue when ordering flowers and choosing 'Sizes' is that what you receive never quite looks like the oder you place. I'll be honest in that my first and recent order qith Floom has been the closest to what I ordered to date so we will see how future orders are. For emxample the question below asked who made the delivery, this I have no idea. I'm purchsaing flower for my girlfriend in America so the service was smoothe and she loved her flowers and said the quality and freshness has been better than previous online vendors.”

Helpful Report

(Terminus 330) - Posted 1 year ago

“The flowers I ordered looked nothing like the pictures. I order light pink flowers and they sent fuschia and purple. I also ordered Lillie’s that were beautiful and wide open in the pictures but they arrived completely closed and almost looking dead. I was very disappointed.”

Helpful Report

(Noble Garden Florist Weho) - Posted 1 year ago

Dear Kelly, Thank you for taking the time to leave us a review. We are so sorry to hear that you were not happy with the flowers delivered. We could not find a formal complaint sent within 72 hours of delivery so we can chase this further for you. We would love to have you back and make things right for you, in future. Warm wishes, Floom Team

Posted 1 year ago

“Flowers were wilted and did not look like the photo - were missing a few flowers. Overpriced for what the result was.”

Helpful Report

(Bloom Gallery Flowers) - Posted 1 year ago

Dear Ashley, Thank you very much for taking the time to provide us with your feedback. As we could not find a formal complaint made to us in our system, our colleagues got in touch with you via email so we can discuss this further. Warm wishes, Floom Team

Posted 1 year ago

“The flowers were lovely but there was NO sender name and NO message. Very disappointing !”

Helpful Report

(Flowers On The Ave) - Posted 1 year ago

Hello, Thank you for choosing Floom for your recent order and for taking the time to leave us a review. We have just taken a look at the order you placed with us and you didn't leave a gift message or a note to be delivered with this order. Gift messages are the only way a sender's information can be communicated to a recipient due to strict GDPR regulation currently enforced within the marketplace. We can appreciate how disappointing it can be when one takes the time and thought to send flowers and they aren't easily traced back or identified when received. We thank you for your custom and please do feel free to reach out to us directly if you need any assistance when adding a gift message in future.

Posted 1 year ago

“Same day delivery was good/helpful - but the flowers that were delivered were not the ones ordered/shown in the picture.”

Helpful Report

(Fioritalia) - Posted 1 year ago

Dear Stacy, Thank you for taking the time to provide us with your review. We are sorry to hear that you were not happy with the flowers delivered. As we could not see any complaint made to us, our colleagues got in touch with you via email to discuss this further. Warm wishes, Floom Team

Posted 1 year ago

“This was a simple way to get beautiful flowers to someone quickly! Unfortunately, I don't think that the order status was updated in a timely way, so I got nervous enough about order fulfillment that I called the florist to confirm delivery. I also tried to reach customer service through Floom's website to change the recipient phone number and entered my contact information in the chat but no one ever reached out. Also, this was a same day delivery but you don't have that option in your questionnaire below for the question, "How many days did your delivery take?"”

Helpful Report

(My Blooming Business) - Posted 1 year ago

Dear Rachel, Thank you for taking the time to provide us with your thoughts on the experience had. We have looked into delivery details of the order and we can see that this was delivered on the requested date at 6PM. We apologies if any confusion was created about the delivery time and any inconvenience was caused because of this. Warm wishes, Floom Team

Posted 1 year ago

“Disappointed! I ordered thr Lilac Wonderland - Deluxe (biggest size) which cost £135 but the flowers received was not impressive and medium size. I am attaching a photo”

Helpful Report

(Flùr Flowers) - Posted 1 year ago

Dear Wasan, Thank you very much for taking the time to leave us your thoughts about the experience had with us. Please accept our sincerest apologies for the inconvenience caused by having the bouquet delivered in a smaller size than the one on the order. Our colleagues have refunded part of the payment for you and they have emailed you the outcome. We hope to welcome you back and give us the opportunity to make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“I paid $235 for a birthday delivery in NYC, the bouquet can best be described as paltry!! Surely at that price there could have been more flowers!!”

Helpful Report

Posted 1 year ago

Dear Tahira, Thank you for taking the time to leave us your feedback. We are sorry to hear that you are not happy with the order delivered. Our colleagues got in touch with you via email so we can discuss this further and find the best outcome for you. Warm wishes, Floom Team

Posted 1 year ago

“The arrangement was delivered on time. The ordering process was pretty easy. However, the actual product was much smaller than I expected and the handwriting on the note was almost unreadable.”

Helpful Report

(Garage Flowers NYC Inc) - Posted 1 year ago

Dear Carolee, Thank you for taking the time for leaving us a review. I am sorry to hear that you are not happy with the flowers delivered. We have got in touch with you via email so we can chase this further for you. Warm wishes, Floom Team

Posted 1 year ago

“Ordered for next day delivery and was told on the day that the order could not be completed. However the full refund was processed immediately which was good so I just phoned a local florist and ordered for same day delivery. Should have done that in the first place!”

Helpful Report

(F For Flower) - Posted 1 year ago

Dear Stephen, Thank you so much for taking the time to share your feedback about Floom. We are sorry we were unable to fulfil your order however we are happy to hear you were able to source a gift for your recipient. If you ever need assistance with anything, please don't hesitate to reach out to us. Our dedicated team is here to help you in any way we can. Your satisfaction is our top priority, and we're always ready to go the extra mile for you. Warm regards, Team Floom

Posted 1 year ago

“For my latest purchase -- I was let down by the quality of the flowers (for the price), and the balloon I ordered was not only incorrect but also deflated :( I have been a loyal customer for years, and have never been disappointed until now. All I received was a refund for the balloon, and I do not think that makes up for the inconvenience at all.”

Helpful Report

(F For Flower) - Posted 1 year ago

Dear Supriya, Thank you so much for taking the time to share your feedback on Floom. We truly apologise for the balloon arriving deflated, this is definitely not acceptable. We appreciate you contacting us via email so we could provide you with a refund for this. If there is anything else we can assist you with, please don't hesitate to reach out. Our friendly customer support team is always here to help you. Warm regards, Floom Team

Posted 1 year ago

“Nice flowers but not impressed with value for money.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Hi Nick, Thank you for your feedback on Floom! We are sorry to hear you're not impressed, if there are any issues you have with the order or any question, please feel free to email support@floom.com, we would be more than happy to assist you. Thanks again for choosing Floom, and we hope to serve you again soon! Warm regards, Floom

Posted 1 year ago

“Flowers were replaced as the one I ordered weren’t available. While I understand that, they didn’t offer to cancel the order or discount or any kind of apology, just an email confronting me with this information. As a result, I didn’t like the replacement and would prefer this order to be cancelled.”

Helpful Report

(Floetica) - Posted 1 year ago

Dear Karyna, Thank you for taking the time to provide us with your feedback. This was forwarded to the management department. We would also like to look into this further for you. We have got in touch via email to ask a few more details and your reply will help us to get to the best outcome for you. Warm wishes, Floom Team

Posted 1 year ago

“My order was not delivered on time (10:00 am - 6:00PM) on Feb 14th”

Helpful Report

(Noble Garden) - Posted 1 year ago

Hello Jojo, I'm so sorry your order was delivered late on the 14th. I have submitted a refund of your delivery fee due to the wait. Thank you for your feedback.

Posted 1 year ago

“I ordered the "Flower of Scotland" bunch and wasn't overly impressed. I purposely ordered flowers without lilies, which are poisionous to cats, and when my friend received them they looked nothing like the picture and had some lilies in there. They also didn't have any of the tartan ribbon on them. To top things off, I paid for next day delivery and they couldn't deliver until the following Monday. I wasn't offered any type of refund. I did appreciate that they reached out to me to inform me of the lateness.”

Helpful Report

(Floral Ambitions) - Posted 1 year ago

Hello Jodie, I'm so sorry your order was delivered with substitutions without you being informed first. I do see we submitted a refund of your delivery fee due to the delay. Please send in any images of the delivered arrangement to our team at: support@floom.com so we can review the bouquet issue, thank you!

Posted 1 year ago

Floom is rated 4.4 based on 21,395 reviews