Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,693 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,693 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1562

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“for the amount payed for 2 separate bouquets - paid extra for deluxe and didn’t feel received that”

Helpful Report

(Flowers By Mini) - Posted 1 year ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 1 year ago

“Easy to navigate website. Lots of choices spanning all price points. I entered the wrong address. Delivery was attempted but not surprisingly, unsuccessful. Ideally I would have been contacted at that point, but I had to follow-up. The delivery was completed 2 days late. Nice flowers.”

Helpful Report

(Tony's Flower Corp) - Posted 1 year ago

Hi Urs Thank you for taking the time to write your review. I understand your order was delivered to the wrong address. The florist will follow instructions as per what you have indicated on the order. Nevertheless, I am glad that by liaising with the Customer Services Team, your delivery issues were resolved. I am glad to read your flowers were enjoyed by your recipient.

Posted 1 year ago

“Flowers were beautiful but arrived very late. About three hours late. Wanted them there at there at a certain time which was the latest time noted on the delivery window and was delivered well past then. I received notifications it was delivered but again it was a few hours after the notification of delivery that the flowers were actually delivered. Reminder, product was amazing, service and expectations were the opposite of amazing.”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 1 year ago

“The plant I ordered was not in stock and so the order was changed which was disappointing. Delivery was on time”

Helpful Report

(Alyson Mowat) - Posted 1 year ago

Hi Nayana Thank you for taking the time to review. I understand a different flower was delivered. I've been looking into this matter and can see an email was sent to you on Monday to highlight that there will be a substitution with your order. This you had consented to. I'm sorry if you were disappointed. In future, if you're not happy with a substitution, please choose to cancel the order rather than accept. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 1 year ago

“Disappointing flowers vs the digital image”

Helpful Report

(Minimart Flowers) - Posted 1 year ago

Hi Sally Ann Thanks for taking the time to leave is a review, We're so sorry you were not 100% thrilled by your order, our customer support team has reached out via email to help you with this.

Posted 1 year ago

“I've been told the flowers were lovely and the ordering process was very easy, but they did not arrive on the designated day - rather 2 days later sadly.”

Helpful Report

(Flower Folk) - Posted 1 year ago

We're glad the flowers were great and this was an easy process for you but so sorry to hear about the delay. Our CS team has popped you an email to get this resolved for you!

Posted 1 year ago

“I sent some flowers for my daughter's birthday choosing Floom because they guaranteed next day delivery 7 days a week.As the birthday was on a Sunday I was reassured that the delivery would go-ahead by the information on the website. However the flowers were not delivered until the Monday - she was very happy with them but I was rather cross that I had been charged extra for the Sunday delivery slot. I paid £9.99 and shall not be using Floom again as they did not offer to refund the money.”

Helpful Report

(Wheal Sara Flower) - Posted 1 year ago

Hi Maggie thanks for taking the time to leave us a review and flagging up that your delivery charge had not been refunded, this has now been processed and will be with you soon, apologies this did not happen on the day.

Posted 1 year ago

“Misleading. From the image, I expected the plant to be much larger.”

Helpful Report

Posted 1 year ago

“The flowers were lovely when they arrived, but they were very late.”

Helpful Report

(Big Bang Flowers) - Posted 1 year ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 1 year ago

“The flowers are very nice. However, the picture does not show the sizes. So when i placed the order i was thought the size would have been larger for the money spent.”

Helpful Report

(Shus Flowers) - Posted 1 year ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 1 year ago

“First time use floom service flower delivery. Actually I want to give 4 star, but I feel they need to improve their services first to deserve 4 star. I’m glad the flower floom send to my love one, in good condition. It’s scared when see other’s reviewed with bad condition flower and late delivery,etc. that day, I almost felt floom is a big scam. Floom did not delivery the flower per note instruction time, which I can understand due to many delivery that floom had to do that day. I feel floom should be honest about their capabilities about making happend if not just not allow the customer select the time. So far, I able to communicate with the customer service promptly with couple minutes of response. Yeah, would like to give floom 4 stars but floom need alot of work to improve their own image in customer services. Good luck for floom I hope they are able to re-evaluate their service. And I will try floom again in future (maybe).”

Helpful Report

(Flowers Of The Valley) - Posted 1 year ago

Hi Stan Thank you for taking the time to review. I understand your order was not delivered on time. Please can you contact: support@floom.com We'll investigate this matter with the florist. I look forward to hearing from you soon.

Posted 1 year ago

“Delivery was done but the message wasn't written”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

Hi Savo Im sorry that you're disappointed. I understand your message note wasnt included with your delivery. Im keen to get this resolved. I'll investigate this matter with the florist. I'll contact you via email with a resolution.

Posted 1 year ago

“the flowers that were delivered were amazing. Very happy with them. However, I never received any delivery updates via email or the order page. It wasn't ideal.”

Helpful Report

(Amore Sins Flores) - Posted 1 year ago

Hi Jared, Thanks for your review! We're so glad you loved the flowers and we're sorry that there was a delay in your order confirmation coming through.

Posted 1 year ago

“the order came a day early, luckily their roommate was home late that night to intercept them. also, the bouquet was a bit less abundant than the photos showed :(”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 1 year ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 1 year ago

“Although we were told the flowers look great, they were delivered a day early. The delivery date was selected very purposeful. The individual who delivered them was kind enough to text me as I requested. I let them know they were a day early. The individual apologized but said the didn't want them re-delivered on the correct date. In the end, we were lucky as the recipient was home to accept them. Dezign Flower Shop in Los Angeles was the local shop in this case.”

Helpful Report

Posted 1 year ago

“I was sent an update that the flowers were delivered when they weren't, I told the recipient that there was something outside for them and there was not, ruining the surprise. I then had to get in contact with Floom customer service to figure out what had happened. The recipient was never called at the time of delivery like I asked. They were able to lodge my complaint and within 24 hours the delivery driver called the recipient and delivered the flowers. This meant I had paid extra to have the flowers delivered the next day and didnt receive that service. So overall not the best service but I did appreciate the help from the customer support person instead of being fobbed off.”

Helpful Report

(A&M Glendale Florist) - Posted 1 year ago

Hi Jane We're so sorry your delivery did not go smoothly, I can see our customer support team has worked with you further since your review to resolve this for you. We hope you will give us another chance in the future as we appreciate your support.

Posted 1 year ago

“Website and delivery were great and easy, however the flowers we received did not match the image we selected.”

Helpful Report

Posted 2 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 2 years ago

“From the pictures online and what I selected I was expecting something larger. However they were beautiful.”

Helpful Report

Posted 2 years ago

“The flowers were beautiful but I’m very upset that they were delivered to the wrong house, especially after I left clear details about delivery in my order (as requested). My 76 year old mother had to drive to pick them up. Why the details were ignored is baffling.”

Helpful Report

Posted 2 years ago

“I thought the tulips were fresh but for $110, I think there should have been more flowers or fancier tulips”

Helpful Report

Posted 2 years ago

Floom is rated 4.4 based on 20,693 reviews