Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order arrived on time and the recipient loved it. I would've liked if I'd received an expected arrival time or been able to track the driver”

Helpful Report

(PM Flowers) - Posted 2 years ago

“The delivery came a day later then promised”

Helpful Report

(Flower Folk) - Posted 2 years ago

“1. Didn’t write postcard by hand 2. Delivery made later than was asked to”

Helpful Report

(Phillo) - Posted 3 years ago

“The ordering proceas was very good but the flowers were not even close to what was showing in the picture on the website..”

Helpful Report

(Anastasia Flowers) - Posted 3 years ago

Hi there., thanks for taking the time to leave us a review, we are so sorry that your arrangement was not as expected and want to help you so our customer support team will reach out to via email to see if we can make this right for you

Posted 3 years ago

“The flowers are incredibly expensive for what i received.”

Helpful Report

(Zita Elze) - Posted 3 years ago

Hi Nabila, thank you for your review. We are sorry to hear you were disappointed with your order and are keen to look into this for you. Please could you send images of the bouquet received to the Customer Services Team at support@floom.com so we can investigate this further with our partner florist for you.

Posted 3 years ago

“The flowers were gorgeous and my partner loved them. Score would have been 5 star. However, the flowers arrived a day late. I paid $19.99 for same day delivery. When I tried to figure out why the flowers were so delayed, I could not reach as Floom representative by phone because it was after hours. And I tried using the website chat box feature and the online system did not allow me to communicate my issue. It said there would be a chat box at the left hand corner of the screen and it wasn’t there. I expected to come home and see that my partner received the flowers. Instead I waited in the evening and nothing arrived till the following day and I did not receive notification of delay or that I would have my money returned for the same day delivery purchased. I see there’s an offer for free delivery if I leave a review by the 15th. Which is appreciated. But it would have been more appreciated if there had been communication about the delay, the same day delivery charge removed and returned, and an acknowledgment of the error made. It was a special surprise missed for the intended day. However, my partner does like the flowers. That’s why I gave 3 stars.”

Helpful Report

(Park Florist Martinez) - Posted 3 years ago

Hello Melvin, I'm so sorry your order was delayed by one day. We understand how important it is for your recipient to receive their order on the date requested. We will go ahead and submit a delivery fee refund for you due to the delay, please allow 5-7 business days for processing. If you have any further questions or concerns please email us at: support@floom.com

Posted 3 years ago

“Great selection but customer service literally never pick up so if you have an issue, good luck 🙃 Also totally not floor’s fault but the flowers were quite overpriced and not great. I paid £85 and it was quite a sad looking bouquet”

Helpful Report

(Polen) - Posted 3 years ago

“The flowers were very nice, but weren’t what I had ordered. Blooms were switch to different colours. The bouquet I ordered was peach with highlights of yellow, but what was sent was a fuchsia pink and white. It was disappointing.”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

“The bouquet we received was nice. Unfortunately, having purchased the flowers a week in advance I wanted to change the delivery day. I emailed your company 3 times throughout the week and called every day. Nobody to answer my multiple calls and no responses which led to some serious inconveniences. You really need to improve your customer service post purchase.”

Helpful Report

(Floral Designer) - Posted 3 years ago

“Quick and easy. Prompt delivery. My only issue was that the flowers which arrived were different than what was ordered. Some similar and some missing.”

Helpful Report

(Wagner Floral Designs) - Posted 3 years ago

Hi Andrew, thank you for your review. We are glad to hear your flowers arrived on time but sorry that some of the stems were substituted or missing in your bouquet. Due to market availability florists occasionally have to substitute some stems in the bouquet to ensure delivery on the desired date, however, we try to ensure this is communicated to our customers beforehand. If you would like us to investigate this further with the florist, I would advise you to send images to the Customer Services Team at support@floom.com

Posted 3 years ago

“The flowers are very beautiful but the delivery was late which was disappointing as I had planned for them to arrive at a specific time and date.”

Helpful Report

(A&B Flower Shop) - Posted 3 years ago

Hi Angus, thank you for your review. We are glad to hear your flowers were beautiful although we are sorry they arrived with your recipient late. I can see that you have been in contact with our customer service team already who chased your order up with the partner florist. We are sorry we let you down on this occasion. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Flowers were lovely, but delivered 1 week in advance of scheduled date”

Helpful Report

(Jasmine Flowers) - Posted 3 years ago

Hello Michael, I'm so sorry for the early arrival. We would like to investigate your order further. If you're able to please contact our support team directly at support@floom.com so we can discuss the details, thank you!

Posted 3 years ago

“The floom site is great- easily navigated. I am very impressed of the speedy reply for my enquiry and even on Sunday. However, the delivery team( the florist) fail to follow the new instruction and instead left it with the neighbour, whom dropped my friend a rage message. Thus this is an uttered disappointment and destroyed the purposes of my requests in the first place. Its not entirely Floom false but since I was notified that the Florist accept the new instruction. It should had been followed.”

Helpful Report

(Garden Of Eden Flowers) - Posted 3 years ago

“The flowers were beautiful but arrived late which means that my sister got her flowers the day after her graduation. I would have given five stars if the delivery wasn’t late.”

Helpful Report

(Montpelier Flowers) - Posted 3 years ago

“I ordered this as a gift to be delivered on a specific day. Either I didn't understand the website confirmation or it was delivered several days late.”

Helpful Report

(Showcase Flowers) - Posted 3 years ago

“Unfortunately, the delivery was nearly an hour late outside of its same-day delivery window of 12:00-18:00, which I wouldn't have minded so much if it didn't cost an extra 9.99 and I ordered well before the 13:00 cut-off point. The part that jarred me though was while the flowers were nice, the display picture looked considerably better, and the flowers in the picture had an intense and wide spectrum of colours while what I arrived at my door was fairly bland in comparison. Naturally, the display picture is going to look a little fresher and polished but I think the disparity between the two in this instance was a little too sharp for the cost.”

Helpful Report

(Bimba) - Posted 3 years ago

“The Flower bouquet was much smaller and more than 50% of the roses were small and of low quality. For 250£ close to a rip-off. Very disappointing especially since my former floom experiences were good.”

Helpful Report

(Crushed Pearl) - Posted 3 years ago

Hi Gert, thanks for taking the time to leave a review, I'm so sorry to hear you were disappointed with your order on receipt and I'm keen to get this resolved for you, please can you send over an image of the bouquet received to support@floom and our quality team will be able to look into this for you as we truly appreciate your support.

Posted 3 years ago

“Slow delivery for premium fee.”

Helpful Report

(Sophia Vincent) - Posted 3 years ago

Hi A Im sorry there have been issues with your order. I understand your order was delivered not at the time requested. I do have to highlight that Floom's delivery time frame is mentioned on the website. We do not cater for specific time requests but a delivery window from 10am to 6pm. I apologise if there was a misunderstanding.

Posted 3 years ago

“Expensive and poor service - delivery very late in the day”

Helpful Report

Posted 3 years ago

Hi Kareem Im sorry that there have been issues with your order. I understand your order was delivered late. However, I can see that your order was delivered by 6pm. This was certainly mentioned on the website - whereby Floom florists cannot provide time request deliveries. Either way, I hope your gift was enjoyed by your recipient.

Posted 3 years ago

“Flowers weren’t in great shape when arrived”

Helpful Report

Posted 3 years ago

Floom is rated 4.4 based on 21,395 reviews