Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good bouquet, but delivered a day late. This was for a birthday so the delivery date does matter.”

Helpful Report

Posted 3 years ago

Hi Dzhavad Im so sorry that your order arrived late. This is the first time you have made us aware of this issue. If you can please contact: support@floom.com - the Customer Services Team can investigate this matter with you.

Posted 3 years ago

“Delivery was a day late”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

“lovely presentation;but the roses in the bunch were dying There was no name on the delivery and when i telephoned to speak to you i was told that you could not devolve any information What a total nonsense Not good for business”

Helpful Report

(Big Bang Flowers) - Posted 3 years ago

Hi Sandra Thank you for taking time to write this review. Im really sorry about this but due to strict GDPR laws in UK - we cannot provide sender's information. We have contacted the sender to contact you if they wish. Im so sorry we couldnt help you here.

Posted 3 years ago

“At first I was disappointed because, ordering from half a world away, the flowers that were delivered appeared to be much fewer than in the photograph on the website. However, they lasted well and were appreciated by the recipient.”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

Hi Robyn Thank you for contacting and writing a 3* review. I understand that the flowers were less than what you had ordered. If you can send a picture of this order - we can investigate into this matter further. Please email: support@floom.com

Posted 3 years ago

“I was keen to reorder a bouquet this Mother’s Day as it had been well received a previous year. Using the postcode function none of the nationwide retailers were listed. After a bit of digging I found the florist used previously. The bouquet was packed full of blooms but was significantly smaller than previous years, despite being the same price (and no option to make larger). Unfortunately the gift message was also not included, which is a bit of an oversight.”

Helpful Report

Posted 3 years ago

“Bouquet was smaller than expected (especially for the money that was spent). I had hoped it would arrive in the morning (as requested) but it didn't arrive until the early afternoon. Flowers were in condition and overall presentation was nice, but small.”

Helpful Report

(Sunny Florists) - Posted 3 years ago

Hi Colby Thank you for taking out the time to write a review. We value your comments. Unfortunately, as florists have different dleivery patterns - we cannot provide an ETA. The delivery window is from 10am to 6pm. In regards to the size of the flower arrangement, if you were not happy about this. Please send images to support@floom.com - here the Customer Services Team will be able to investigate this matter further with the florist.

Posted 3 years ago

“The flower is nice but late delivered”

Helpful Report

(Orchid Republic) - Posted 3 years ago

Hi Elita Thank you for taking the time to review. I understand your delivery was late. Unfortunately, we cannot provide an ETA for delivery. Delivery normally is in between 10am-6pm. If your delivery was later than this time, I advise you contact the Customer Services Team - email: support@floom.com

Posted 3 years ago

“Appreciate the it was easy to place an order from US for a delivery in UK. The flowers were nice, but delivered a date late.”

Helpful Report

(House Of Petula) - Posted 3 years ago

Hi Madelyn Thank you for taking the time to write your review. Im glad you liked the flowers. However, I understand the order arrived 1 day late. Please contact the Customer Services Team on the following email: support@floom.com The Customer Services Team will be able to investigate this matter further for you.

Posted 3 years ago

“Good selections. However, the search function needs work. Clicking into a bouquet and then pressing back will reset all of the bouquets, the search parameters , and the order of the bouquets so its very difficult to find things again or keep specific things in mind. I would suggest making opening bouquets in a new tab the standard so that the original search remains unaffected”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

Hi Reem Thank you for taking the time to place a review. I understand you had issues with the website and tabs. This is valuable feedback. This I have notified the Tech Team about.

Posted 3 years ago

“Promote "same day delivery" - but most of the delivery options were not same day, which was severely limited. Worse, it showed many products as "same day" and when you clicked on it - it had earliest as another time.”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

Hi Tyler Im so sorry you couldnt find same day delivery options for your zip code. This is very much dependent on the time you place your order. If the order placed is 2pm - for the majority of the florists this is their delivery cut off time. The other reason could be that in that particular zip code - florists may not be offering same day delivery. I hope that there was an eventually time slot that did work for you to place an order.

Posted 3 years ago

“I have used floom 3x now and really loved the idea of being able to select flowers from aggregated local flower shops. However when I encountered an issue (charged my card but purchase didn’t process on Floom.com) I had to jump through hoops to reach customer service and had to follow up twice (2nd CS person was way more helpful and informative). Site could use more filter options and overall I will give it another chance but not being able to easily access CS during issues makes me wary.”

Helpful Report

(My Blooming Business) - Posted 3 years ago

Hi Monica I'm so sorry that your order had processing issues. I understand you've been in touch with the Customer Services Team. Unfortunately, sometimes this issue of order processing occurs. When this happens, the CS Team have to liaise with the Tech Team. This is not resolved instantly and can take the duration of the day. In which, the cut off time for delivery is passed. We really do value your custom and if any issues happen or you would like to know the progress of your order - please do email: support@floom.com The CS Team are available 24/7 and will respond to your query. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Excellent service delivery, I needed to change the delivery date after placing my order and the response was excellent. However, for what I paid for the flowers, I am disappointed with the quantity of flowers. The quality is lovely, but very few flowers for the cost.”

Helpful Report

(Crushed Pearl) - Posted 3 years ago

Hi Alison Thank you for taking the time to provide a 3* review. I'm sorry that there were fewer flowers than you had expected. I'm keen to investigate this further with the florist. I'll be investigating this with the florist. I'll keep you informed regarding the outcome. Hopefully, there is a positive resolution.

Posted 3 years ago

“Nothing wrong with the flowers but the chosen date of delivery was ignored and were sent the next day.”

Helpful Report

(Green Fresh Florals + Plants) - Posted 3 years ago

Hi Max I'm so sorry that you were disappointed with the delivery of your order. I've looked into this and the florist extends their sincere apologies for the inconvenience caused. As a result, I've processed a refund of the delivery charge. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Beautiful, gorgeous bouquet and next day delivery. Couldn’t be happier and/or satisfied. That being said—the website is very buggy. I cannot log in via Google, so have to check out as a guest every time I order flowers”

Helpful Report

Posted 3 years ago

“Very late in delivering. I had to email to prompt action. However, I got a prompt reply. When delivered the flowers seemed to be of very good quality.”

Helpful Report

(Emily's Flowers And Sweet Treats) - Posted 3 years ago

Hi Chris I'm so sorry that you were disappointed with the delivery of your order. I can see you've been in touch with the Customer Services Team. I can now see that this issue is now resolved. I hope your recipient loved their gift.

Posted 3 years ago

“The flowers were a little underwhelming but did arrive on time as planned.”

Helpful Report

(Flowers Of The Valley) - Posted 3 years ago

Hi Kelli Im so sorry that you've been disappointed with your order. In order to investigate this further, please send images of your order to email: support@floom.com I'll be happy to investigate this matter with the florist and hopefully provide a resolution.

Posted 3 years ago

“The flower delivery was great but the actual flowers received were very different than what I ordered.”

Helpful Report

(Tony's Flower Corp) - Posted 3 years ago

Hi Veronica I'm so sorry that your order had flower substitutions. I can see that this is the first time we have been made aware of this. As it has been 6 days since your order was delivered due to the perishable nature of flowers - I cannot investigate this further. However, would like to extend our apologies and have provided 10% refund. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“The delivery was delayed by over an hour and a half on the latest proposed time. The handwriting on the card was almost illegible And the exact flowers advertised were not delivered. Disappointing.”

Helpful Report

(Montpelier Flowers) - Posted 3 years ago

Hi Nick Im so sorry that you've been disappointed with your order. Im keen to look into this matter further. I would be grateful if you can send images of your order to: support@floom.com I will then be able to investigate this matter further with the florist and provide a resolution.

Posted 3 years ago

“The bouquete looked different from the image, though it was pretty anyway and the receiver enjoyed it a lot. However, I left a clear direction of delivery time during the checkout but the courrier arrived too early and it was very embarrasing (there was a reason for specific time of delivery).”

Helpful Report

(Nilly Flowers) - Posted 3 years ago

Hi Kotryna Im so sorry about the disappointment experienced. I understand you requested a time slot. Unfortunately, this is something Floom cannot guarantee. The delivery window is indicated on the website from 10am-6pm. Im so sorry if the order arrived early. In regards to the flowers looking different, if you send images to support@floom.com - we can investigate this further with the florist. Im keen to get this issue resolved. Please do contact us.

Posted 3 years ago

“Disappointing - on Friday I ordered flowers to be delivered on Saturday. On Saturday I received a phone call to say that they could not be delivered before Monday or Tuesday. They were delivered on Tuesday.”

Helpful Report

(Secret Garden Rose) - Posted 3 years ago

Hi Christine I'm so sorry that you have been disappointed. I understand your flower delivery was delayed. Unfortunately, there were unforeseen circumstances related to flower wholesaling. The florist wanted to provide the best quality and freshest flowers and as a result, delivered them on Tuesday. This was an issue that we couldn't prevent. I hope your gift of Flooms was enjoyed by your recipient.

Posted 3 years ago

Floom is rated 4.4 based on 21,395 reviews