Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,355 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,355 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1605

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks”

Helpful Report

(Lux B Flowers) - Posted 4 years ago

Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future

Posted 3 years ago

“Ordered flowers over a week ago for delivery 4 days ago. Still not been delivered and customer service has been contacted 4 times.”

Helpful Report

(Roses Enhanced) - Posted 7 hours ago

“Beautiful arrangements that are not cookie-cutter. Loved the variety of flowers, colors and textures. And we needed next day delivery over a holiday weekend and Floom delivered!”

Helpful Report

(Sunny Florists) - Posted 16 hours ago

“This is a review for two different florists. The star rating reflects the first one. The first, My Table, I’d give 0 stars to as they failed to deliver and didn’t even reach out to Floom to let them know they couldn’t honour the booking. It’s unfortunate that this is one of the few florists in the area that is on Floom. Given they have a few 1 star reviews, I don’t know why they are even allowed to partner with Floom. Floom found an alternative florist, F for Flowers and they saved the day. They delivered a gorgeous bouquet for my mum’s birthday, early on in the day they received the order. I would absolutely recommend ordering flowers from them, and if I was able to give a second review they’d be getting five stars.”

Helpful Report

(My Table) - Posted 2 days ago

“Gorgeous flowers delivered with care on time”

Helpful Report

(Zita Elze) - Posted 4 days ago

“The person I sent the flowers to, said they were spectacular.. I wish I could have seen them.”

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(PM Flowers) - Posted 1 week ago

“did not deliver on time and no one called us”

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(PM Flowers) - Posted 1 week ago

“Floom/ the florist missed my delivery date”

Helpful Report

(Secret Garden Rose) - Posted 1 week ago

“Great flowers, super easy.”

Helpful Report

(A&B Flower Shop) - Posted 1 week ago

“The flowers wilted the following day”

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(PM Flowers) - Posted 1 week ago

“great service & efficient delivery”

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(Cora Louise) - Posted 1 week ago

“Easy to deal with, great!”

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(PM Flowers) - Posted 1 week ago

“Love your service, easy to use, always on time, great choice of beautiful arrangements.”

Helpful Report

(Stem And Stem) - Posted 1 week ago

“I sent these flowers to my daughter. She was so excited and impressed with the freshness and beauty of her bouquet. Thank you for making it so simple.”

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(A Bed Of Roses LA) - Posted 2 weeks ago

“Great choice and good customer service.”

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(F For Flower) - Posted 2 weeks ago

“I ordered from Floom several times. In general, I am very satisfied. The last one I ordered, was delivered promptly and was good quality. However, instead of predominantly burgundy flowers (it had a symbolic meaning for me) the bouquet was mainly pink. Hence the four star review, instead of five.”

Helpful Report

(Windmill Flowers) - Posted 2 weeks ago

“Beautiful flowers - high quality and good amount. Very pleased, would use again”

Helpful Report

(Morning Flowers) - Posted 2 weeks ago

“It was my sister’s birthday and I choose Floom over their one day delivery promise. It was a false promise. The flowers did t arrive and after three days they automatically process a refund, with no substitute options, and Zero information about a new delivery date. Worst experience.”

Helpful Report

(London Flower Club) - Posted 2 weeks ago

“Ordering system worked very well. Great local florist as well.”

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(Stem And Stem) - Posted 2 weeks ago

“My wife loved the flowers!”

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(BloomsyBox) - Posted 2 weeks ago

“The flowers arrived nice and early in the morning…..very good service”

Helpful Report

(Verdure Floral Design) - Posted 2 weeks ago

Floom is rated 4.4 based on 21,355 reviews