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Floom Reviews

4.4 Rating 21,355 Reviews
84 %
of reviewers recommend Floom
4.4
Based on 21,355 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 79%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Floom Reviews

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Floom 5 star review on 20th May 2025
Anne
Floom 5 star review on 19th May 2025
Laurel
Floom 5 star review on 17th May 2025
Maikel
Floom 5 star review on 16th May 2025
Amy
Floom 5 star review on 8th May 2025
Julia
Floom 5 star review on 30th April 2025
Catherine
Floom 5 star review on 18th April 2025
Amberley
1605
Anonymous
Anonymous  // 01/01/2019
Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks
Floom 5 star review on 2nd July 2021
Helpful Report
(Lux B Flowers) - Posted 4 years ago
Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future
Posted 3 years ago
Ordered flowers over a week ago for delivery 4 days ago. Still not been delivered and customer service has been contacted 4 times.
Helpful Report
(Roses Enhanced) - Posted 7 hours ago
Beautiful arrangements that are not cookie-cutter. Loved the variety of flowers, colors and textures. And we needed next day delivery over a holiday weekend and Floom delivered!
Helpful Report
(Sunny Florists) - Posted 16 hours ago
This is a review for two different florists. The star rating reflects the first one. The first, My Table, I’d give 0 stars to as they failed to deliver and didn’t even reach out to Floom to let them know they couldn’t honour the booking. It’s unfortunate that this is one of the few florists in the area that is on Floom. Given they have a few 1 star reviews, I don’t know why they are even allowed to partner with Floom. Floom found an alternative florist, F for Flowers and they saved the day. They delivered a gorgeous bouquet for my mum’s birthday, early on in the day they received the order. I would absolutely recommend ordering flowers from them, and if I was able to give a second review they’d be getting five stars.
Helpful Report
(My Table) - Posted 2 days ago
Gorgeous flowers delivered with care on time
Helpful Report
(Zita Elze) - Posted 4 days ago
The person I sent the flowers to, said they were spectacular.. I wish I could have seen them.
Helpful Report
(PM Flowers) - Posted 1 week ago
did not deliver on time and no one called us
Helpful Report
(PM Flowers) - Posted 1 week ago
Floom/ the florist missed my delivery date
Helpful Report
(Secret Garden Rose) - Posted 1 week ago
Great flowers, super easy.
Helpful Report
(A&B Flower Shop) - Posted 1 week ago
The flowers wilted the following day
Helpful Report
(PM Flowers) - Posted 1 week ago
great service & efficient delivery
Helpful Report
(Cora Louise) - Posted 1 week ago
Easy to deal with, great!
Helpful Report
(PM Flowers) - Posted 1 week ago
Love your service, easy to use, always on time, great choice of beautiful arrangements.
Helpful Report
(Stem And Stem) - Posted 1 week ago
I sent these flowers to my daughter. She was so excited and impressed with the freshness and beauty of her bouquet. Thank you for making it so simple.
Helpful Report
(A Bed Of Roses LA) - Posted 2 weeks ago
Great choice and good customer service.
Helpful Report
(F For Flower) - Posted 2 weeks ago
I ordered from Floom several times. In general, I am very satisfied. The last one I ordered, was delivered promptly and was good quality. However, instead of predominantly burgundy flowers (it had a symbolic meaning for me) the bouquet was mainly pink. Hence the four star review, instead of five.
Helpful Report
(Windmill Flowers) - Posted 2 weeks ago
Beautiful flowers - high quality and good amount. Very pleased, would use again
Floom 5 star review on 20th June 2025
Helpful Report
(Morning Flowers) - Posted 2 weeks ago
It was my sister’s birthday and I choose Floom over their one day delivery promise. It was a false promise. The flowers did t arrive and after three days they automatically process a refund, with no substitute options, and Zero information about a new delivery date. Worst experience.
Helpful Report
(London Flower Club) - Posted 2 weeks ago
Ordering system worked very well. Great local florist as well.
Helpful Report
(Stem And Stem) - Posted 2 weeks ago
My wife loved the flowers!
Helpful Report
(BloomsyBox) - Posted 2 weeks ago
The flowers arrived nice and early in the morning…..very good service
Helpful Report
(Verdure Floral Design) - Posted 2 weeks ago
Floom is rated 4.4 based on 21,355 reviews