Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,403 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,403 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was not delivered and I was charged!”

Helpful Report

(Park Florist) - Posted 3 years ago

Hi Michelle Im so sorry that there have been issues with your order. I understand your order was not delivered and you have been charged. I can see you're liaising with the Customer Services Team. Before any decision can be made, the Customer Services Team has to investigate this matter with the florist. The Team will get back to you as soon as they can.

Posted 3 years ago

“Paid for a today’s delivery and didn’t work. the flowers have been delivered the next day.. so, not such a great service.”

Helpful Report

(Le Daisy Flower Shop) - Posted 3 years ago

Hi Alberto Im sorry there have been issues with your order. I understand your order was delivered one day late. I can see that we had been chasing this order. If you would you like for us to investigate this further, please email: support@floom.com

Posted 3 years ago

“I had a couple of great experiences with Floom, but unfortunately on the last two occasions that I have booked through them the flowers have failed to arrive. Very disappointing”

Helpful Report

(The Village Florist) - Posted 3 years ago

Hi Tara I'm so sorry that you've had a disappointing experience. Unfortunately, due to unforeseen reasons - the florist couldn't fulfil your order. As a result, your order had to be cancelled. I can see that you have liaised with the Customer Services Team. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“It was cancelled the morning it was suppose to be sent citing address couldn’t be delivered. Other companies had no problem.”

Helpful Report

(NYC Floral Decorators) - Posted 3 years ago

Hi Lynn I'm so sorry that you've had a disappointing experience. Unfortunately, due to unforeseen reasons - the florist couldn't fulfil your order. As a result, your order had to be cancelled. I can see that you have liaised with the Customer Services Team. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Ordered and paid extra for same day delivery of flowers as a gift. Order did not arrive - no communication received until I reached out. Would not let me cancel until 24 hours of not showing up - by which point i did not want the flowers anymore.”

Helpful Report

(Mockingboard & Magnolia) - Posted 3 years ago

Hi Simon Im so sorry that there have been issues with your order. I understand that your order wasnt delivered. I can see you have contacted the Customer Services Team. Since this review, I can now see that full refund was issued. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“The flowers were not delivered !!!!!!!!!!!!!”

Helpful Report

(Lovely Blooms Decoration Corp) - Posted 3 years ago

Hi Harry I'm so sorry that you've had a disappointing experience. Unfortunately, due to unforeseen reasons - the florist couldn't fulfil your order. As a result, your order had to be cancelled. I can see that you have liaised with the Customer Services Team and a full refund was provided. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“I did not even receive my order for my sisters birthday. No email to say it had been delivered or why it had not been delivered but still took my money. Incredibly disappointing and upsetting.”

Helpful Report

Posted 3 years ago

Hi Amber I'm so sorry that you've had a disappointing experience. Unfortunately, due to unforeseen reasons - the florist couldn't fulfil your order. As a result, your order had to be cancelled. I can see that you have liaised with the Customer Services Team and a full refund has been provided. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Do not use this company. I ordered flowers for a lady’s 40th birthday whose husband was doing some work for us. It was a gesture that would have been greatly appreciated. Not only did the flowers never arrive, it took over a week for Floom to acknowledge this. In 45 years of ordering flowers I’ve never been treated so appallingly and never dreamt the flowers would just never turn up. Now I have to wait up to 10 days for my money back! Do not use this company, absolutely no integrity.”

Helpful Report

(The Village Florist) - Posted 3 years ago

Hi Jackie I'm so sorry that you have been disappointed with your experience. I can assure you that all was being done to get your order delivered to you. However, due to unforeseen circumstances, the florist couldn't deliver your order. Your refund is processed within 48 hours and takes 5-7 working days to clear in your account. Please accept our sincere apologies. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Honestly, the worst customer service experience ever. £50 for one plant in a pot and they can't even fulfil the order within 10 days. Pot arrived smashed, told a replacement would arrive Tuesday and it didn't, zero communication, chased via email and live chat, told to "be patient" while they give the florists 24 hours to reply, two days later and still no updates, no one picking up phone in office hours, zero compensation offered. Absolute shambles of a company, go to Bloom & Wild or just direct to your local florist and save yourself the grief.”

Helpful Report

(Alyson Mowat) - Posted 3 years ago

Hi Steve Im so sorry for the disappointment caused by your order. I understand you have been in contact with the Customer Services Team via Instagram and email. I now can see that a refund was provided for the pot. Please accept our sincere apologies for the inconvenience caused.

Posted 3 years ago

“Fraud. Never receive my flowers.”

Helpful Report

(Broken Pot Flowers) - Posted 3 years ago

Hi Daniel I'm so sorry about the disappointment you have experienced. I understand your flowers weren't delivered. I have looked into this matter and the florist due to unforeseen circumstances couldn't fulfil your order. As a result, I've processed a full refund. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Terrible customer service. Provided review saying flowers wilted within a few days and their response was I should have contacted within 72 hours and a 10% off coupon. This was after a shambolic delivery/cancelled order saga. All in all terrible service. Some of the florists listed are quality and others aren’t. Hard to distinguish. If you compare to the service I have received from alternative online flower sellers like Freddie’s Flowers, it is worlds apart.”

Helpful Report

(Pinks And Roses London) - Posted 3 years ago

Hi Newanthi Im so sorry about this. As we deal with perishable goods - a complaint has to be raised within 72 hours. This is so we can investigate this further with the florist. Im so sorry this is not what you may have expected. Please accept our sincere apologies.

Posted 3 years ago

“My flowers weren’t delivered and customer service hasn’t responded.”

Helpful Report

(Sadas Flowers) - Posted 3 years ago

Hi Gretchen Im so sorry for the disappointment you have experienced. I understand your order was missing. Investigating this further with the florist, I've now processed your full refund. You'll receive this in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“The most horrible flower service. They cancelled my order and didn’t even notify me!”

Helpful Report

(Wagner Floral Designs) - Posted 3 years ago

Hi Minas Im so sorry that you feel disappointed with your experience. The Customer Service team tried to do the best they could to get your order delivered. However, there were unforeseen circumstances and the florist couldnt deliver. As a result, your order had to be cancelled. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“I was able to place an order for delivery on Easter to my mother in an assisted living facility. It said same day delivery if ordered by 1:00pm. I ordered at 9:30am. I received a confirmation, but no delivery. No update. No communication. I tried their website chat who said they would look into the situation. Still no communication. I called and was told they didn't deliver because the shop was closed and they are not sure how the order was able to be go through. But here we are the following day at 1:45pm still with no communication from the shop and the flowers still aren't delivered, but allegedly out for delivery. I picked this specific shot because it was able to deliver on Easter...shame on me. I learned my lesson. I will not be using them again.”

Helpful Report

(Flowers By Coley) - Posted 3 years ago

Hi Tami Im so sorry for the distress caused. I understand your flowers weren't delivered due to the flower shop being closed. Im so sorry for this confusion. I can see you have been communicating with the Customer Services Team. As a result, (though not ideal) your order was cancelled and your refund has been processed. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“My order was cancelled!”

Helpful Report

(Any Occasions Florist And Giftware) - Posted 3 years ago

Hi Karla Im so sorry that your order was cancelled. Due to unforeseen circumstances, the florist couldnt fulfil your order. I can see you have been liaising with the Customer Services Team. I understand that a full refund has been processed. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Was told extremely last minute that flowers would not be able to be delivered on time, leaving me without option to order elsewhere and a barely existent. It is 3 days later and the flowers still have not arrived. Terrible experience.”

Helpful Report

(Wagner Floral Designs) - Posted 3 years ago

Hi Devyn Im so sorry that there were issues related to your order. Due to unforeseen circumstances, the florist couldnt fulfil your order. I can see you have been liaising with the Customer Services Team. I understand that a full refund has been processed. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Terrible terrible service. Flowers arrived a day late, after party. Wrong flowers were delivered. No one was a auto pick up my call”

Helpful Report

(House Of Petula) - Posted 3 years ago

Hi Caroline Im so sorry that you have been disappointed with your experience. I understand that your flowers were delivered late and the wrong flower arrangement was sent. I can see you have been liaising with the Customer Services Team. As a result, through the investigation conducted, a refund was issued to you. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Though I left my friends phone number and noted to leave the flowers with her neighbors if she wasn’t home, she was not contacted during the delivery process though she had been home all day and received other deliveries. The flowers were not delivered to her apartment; a neighbor four buildings (not floors, literally a different building down the block) over found the flowers. My friend received them four hours later, only bc the neighbor brought them over to the correct address. I emailed Floom shortly after it was discovered the flowers had not been delivered (about three hours before the flowers showed up), and as of yet, have received no response from Floom. Will not use this service again.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

Hi Joann Im so sorry for the disappointment caused. I understand the flowers showed up before the delivery notification was sent. Im so sorry this was the case. Ive searched Floom emails and cannot see your correspondence with us. If you can email - support@floom.com - the Customer Services Team can investigate into this matter further.

Posted 3 years ago

“They didn't arrive! Will be requesting my money back”

Helpful Report

(Agent F) - Posted 3 years ago

Hi Johanna I'm so sorry for the disappointment caused by your order. I understand the order wasn't delivered. I can see you have been in communication with the Customer Services Team. As a result, a refund has been issued. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Did not receive the flowers & vase I ordered, very disappointing !!! For that price, I would have got better flowers at Trader's Joe”

Helpful Report

(Bel Air Flowers) - Posted 3 years ago

Hi Josee I'm so sorry for the disappointment you have experienced. I understand the flowers that were received were not to your expectations. I can see you have been in contact with the Customer Services Team. As a result, a refund was issued. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

Floom is rated 4.4 based on 21,403 reviews