Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,403 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,403 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't get the flowers I wanted for mothers day and was offered no refund even after having sent pictures. Won't use Floom again.”

Helpful Report

(The Flower Gallery) - Posted 3 years ago

“Didn’t turn up on time despite same day delivery being promised”

Helpful Report

(Masdevallia Studio) - Posted 3 years ago

Hi Harriet, I'm so sorry that your order was not delivered to your recipient on the desired date. I can see the delay request was declined and as a result a full refund was provided. I know this was not ideal and I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“TERRIBLE EXPERIENCE - FLOWERS LEFT TO DIE, FLORIST RUDE TO MY MOTHER ON MOTHERS DAY. NO ATTEMPT TO CALL OR LEAVE WITH A NEIGHBOUR AS APPARENTLY ITS "POLICY"”

Helpful Report

(Poppy's Florist) - Posted 3 years ago

Hi Kate I'm so sorry that you have not had a great experience. I understand there were issues related to customer service. I can see you have contacted the Floom Customer Services Team. I can see a resolution of a partial refund has been provided. Please extend our sincere apologies.

Posted 3 years ago

“They took money for Mother’s Day flowers which they confirmed at the time of the order that they could but on Mother’s Day they told me they couldn’t deliver ..Leaving it too late for me to make alternative arrangements ! Very Poor service !”

Helpful Report

(The Green Room Quorn) - Posted 3 years ago

Hi Samir I'm so sorry that you have not had a great experience. I understand that your order wasn't delivered. Unfortunately, looking into this - the florist couldn't fulfil your order. As a result, a full refund has been provided. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Rubbish service”

Helpful Report

(The Green Room Quorn) - Posted 3 years ago

Hi Namisha I'm so sorry that you have been disappointed with your order. I understand your order was cancelled. Unfortunately, the florist couldn't fulfil your order. As a result, I've processed your refund which you will receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Terrible! My flowers did not get delivered on time or two days after so I cancelled the order. Will never use Floom or recommend to anyone.”

Helpful Report

(Flowers With Love) - Posted 3 years ago

Hi Bhavini I'm so sorry that you have been disappointed with your experience. I understand your order wasn't delivered. I can see you have been in touch with Floom's Customer Services team and a full refund resolution was provided. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Order flowers for Mother’s Day except the order. Then next day got email with refund no apology no reason why”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

Hi Akan I'm so sorry that your order was cancelled. Due to unforeseen circumstances, the florist couldn't fulfil your order. As a result, your full refund was processed. This you'll receive in the next 5-7 working days. Please accept our sincere apologies. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Earlier, I ordered some flowers for a grieving friend who had just lost someone very close to her, and paid for same day service (ordered pre 12pm to an address in central london so not a huge ask). They still haven't arrived and I'm unable to reach anyone at Floom on the phone. The person I spoke to on the chat couldn't trace the flowers and told me I would be refunded only if the flowers haven't shown up in the next 24 hours. Which is WILD since I paid for same day delivery. I'm so stupid because I've ordered from Floom before, and this exact same thing happened (only it wasn't quite so time sensitive). I just assumed it was a bad day, but now I realise that's not the case. I just don't understand why you'd over-promise on something like flowers? And why you wouldn't have any sort of customer support if you're prone to false promises...”

Helpful Report

Posted 3 years ago

“The flowers stunk of cigarette smoke from the delivery driver, the tissue wrapping them is incredibly tacky and cheap. Not to mention the flowers arrived 30 minutes past 6pm. I waited all day for this, and now I have to hand my fiance flowers that stink of cigarettes. First and last time I ever use Floom, crushingly disappointing.”

Helpful Report

Posted 3 years ago

Hi Tom Im so sorry about this. I understand your flowers were delivered; however, they stunk of cigarette smoke. Im keen to get this issue resolved for you. If you can send your complaint to email: support@floom.com - we'll investigate this matter with the florist.

Posted 3 years ago

“Ordered Mothers day flowers - never delivered. I would check the reviews on social media.”

Helpful Report

Posted 3 years ago

Hi Simon Im sorry there have been issues with your order. Ive tried to look at your order and there appears to be an order glitch. This Im very sorry about. If you contact emaiil: support@floom.com - we'll investigate into this matter further.

Posted 3 years ago

“Worst Delivery service. Difficult to get a hold of, will not deliver your flowers on time.”

Helpful Report

Posted 3 years ago

“The flowers I bought for my wife die our first anniversary died within 48 hours. Very disappointed as they were expensive..”

Helpful Report

Posted 3 years ago

“They did not send the bouquet I ordered. The one that was sent was obviously cheaper and I asked the customer service team about it but haven’t heard back… waste of money.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 3 years ago

Hi Devon Im sorry that you've been disappointed with your order. I understand the flowers were not at the quality you expected. In order to move this forward, I would advise to send images of your flower arrangement. This Customer Service can investigate further with the florist. Please email: support@floom.com

Posted 3 years ago

“Very frustrating experience - I ordered flowers for a memorial, to be delivered the following day - I received no communication that the arrangement was delayed and then I had to call/text multiple times to get any response. Ultimately, they were unable to fulfill the order and refunded it - but it was a real let down.”

Helpful Report

(Ode A La Rose - LA) - Posted 3 years ago

Hi Cedars Im so sorry about the the disappointment experienced. Unfortunately, due to unforeseen circumstances, the florist couldnt fulfil your order. As a result, your order was cancelled. I know this wasnt ideal. However, your refund has been processed and you'll receive this in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“my order was not delivered on time and I doubt it was delivered at all, I can't ask the person if they received it, but i have a feeling it was not delivered - and regardless it was meant to be delivered on a specific day and time and that was not done”

Helpful Report

(Sadas Flowers) - Posted 3 years ago

Hi Alyssa Im so sorry there have been issues with your order. I understand that your order wasnt delivered. Looking in our system - there is indication that this order was delivered on 3rd February. If you would like us to investigate this matter further, I would advise to contact the Customer Services Team. Please email: support@floom.com

Posted 3 years ago

“Hi Sam, Sophie, Victor, Charlie and Aiylah, Finally the replacement arrived in my friend hands, but the vase was broken, please see the attached images. This task, this service eventually completed with 20 email chain below, 5 to 6 customers sercive agents since 3 March 2022, such a long run business deal….. The packing of the vase was broken during the delivery, how can I say?! I really can’t say it out I am happy experience with FLOOM but I would thank you all the agents responding my email with checking and checking and checking and checking and checking ….. Hope all the agents are happy because won’t receive my email anymore ….. bye-bye everyone! ….. I won’t believe the google search again!!”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

Hi Annie Im so sorry there have been issues with your delivery. I understand the vase in your replacement order was damaged. I can see you have contacted the Customer Services Team. I advise that you contact support@floom.com to investigate this matter further with the florist.

Posted 3 years ago

“You charge a $15 dollar delivery fee and the delivery guy refused to bring the package to my apartment even after I asked him over the phone. Nearly half of the water spilled out of the container. I’d like to be refunded. I’ve ordered from here several times and have been very happy, but will need to reconsider going forward”

Helpful Report

(Flower You) - Posted 3 years ago

Hi Mark Im sorry that you have been disappointed with your order. I understand there were issues with your delivery. In order to investigate this matter with the florist - I advise you contact support@floom.com Here the Customer Services Team will look further into supporting your query.

Posted 3 years ago

“I was very upset that the flowers I had chosen and paid for were not available but I was only informed of this on the day of delivery and after the substitute flowers had been delivered. The flowers were not to my liking and inferior in quality to those I had chosen and paid for. I find this level of service totally unacceptable”

Helpful Report

(Orchid Republic) - Posted 3 years ago

Hi John Im so sorry that you were disappointed with your order. I understand substituited flowers were delivered. In order to investigate this process further, I would advise to send pictures to the Customer Service Team on email: support@floom.com

Posted 3 years ago

“They were not the picture”

Helpful Report

(The Flower Gallery) - Posted 3 years ago

Hi Ayelet Im so sorry that you were disappointed with your order. I understand your flowers were different to your order. I would suggest to send in images of this order to the Customer Services Team. Please email: support@floom.com

Posted 3 years ago

“I will never order from Floom ever again. Flowers that got delivered look nothing like what I ordered. The bouquet was supposed to have Dahlias in it but instead I got daisies. $135 for daisies. Also the color scheme was completely off. Extremely disappointed and I want a full refund because this was an extreme disappointment.”

Helpful Report

(Blossom Flower Shop) - Posted 3 years ago

Hi Rachel Im so sorry that you have been disappointed with your order. I understand you had ordered dahlias but received daisies. In order to investigate this matter further, I advise you contact the Customer Services Team with images. Email address : support@floom.com Here our Customer Services Team will investigate this matter with the florist.

Posted 3 years ago

Floom is rated 4.4 based on 21,403 reviews