Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,403 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,403 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never use Floom again. The retailer took my money and led me to believe that my flowers would be delivered on Mother’s Day. When no flowers arrived, I called a Floom representative who informed me that the retailer does not deliver to my neighborhood. The retailer never reached out to me directly. Worst possible service. I have told my network about this horrible service.”

Helpful Report

Posted 3 years ago

“Flowers were anemic, beaten up and were delivered late”

Helpful Report

Posted 3 years ago

“I can’t review BECAUSE FLOOM DID NOT DELIVER THE FLOWERS!!! Buyers beware- this company is terrible.”

Helpful Report

Posted 3 years ago

“The flowers delivered looked nothing like what I had ordered.”

Helpful Report

(Flowers On Essex) - Posted 3 years ago

Hi Hannah, we are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Ordered flowers for Mother's day, two days ahead of time. At 5 PM on Mother's day, I got an email saying that they had been delivered. They never were delivered. 24 hour doorman building, so no problem getting deliveries.”

Helpful Report

Posted 3 years ago

“The recipient never received her Mother's Day flowers. Got no update from Floom about the potential missed delivery and no update the following day(today). When I called in Floom could only determine that the order was not marked as delivered and cancelled the order. I paid extra for delivery on Sunday and got nothing. This is the last time I use this service for any order that matters.”

Helpful Report

Posted 3 years ago

“Never got delivered and wasn't told it wasn't going to make it for Mother's Day. Very dissappointed and wouldn't use this service again.”

Helpful Report

Posted 3 years ago

“Received the wrong order for Mother’s Day. They delivered a less than adequate arrangement considering what I had paid. I was only offered a 30% refund and an excuse that it was a busy holiday. I specifically used Floom as a higher end option especially for an important flower holiday. If they can’t deliver what’s expected of them on important holidays then what’s the point of spending the extra money? Incredibly disappointed and not worth it. Just stick with 1- 800 flowers folks. At least you’ll get what you want and not spend an extra arm and a leg for it.”

Helpful Report

Posted 3 years ago

“worse customer experience ever!!! they didn't deliver on the day and didn't even inform me when I contacted them they said the florist was responsible and they would chase and come back to me the next day....NOTHING ...I CHASED AGAIN ! and finally on day 3 they informed me the flowers due on a birthday 3 days before would not be delivered....they offered me a discount to book again....as if I would ever trust them again....DONT BOOK WITH THESE GUYS IF YOU HAVE AN IMPORTANT OCCASION”

Helpful Report

(Polen) - Posted 3 years ago

“Very disappointing cancelling my order for International Mothers day flowers with very short notice”

Helpful Report

(Blooms By G Kent) - Posted 3 years ago

“$150 was overpriced for what was received. The single orchid stem and 9 rose stems did not come in a vase or something to preserve them. Also, the roses were nearly dead by the time they arrived.”

Helpful Report

(Noble Garden Glendale) - Posted 3 years ago

“A big fat ZERO is what I would give if I could. My mother did not receive her flowers and I got an email at 4:30pm saying “sorry we can’t deliver we will refund your money” but by then it was too late to run out and get new flowers for her. What a joke this company is. DO NOT USE THEM!”

Helpful Report

(Aroos Flower) - Posted 3 years ago

“Flowers showed up a day early when I paid extra for a specific day, were wilted, and I paid for the largest bundle and it was extremely small”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

Hi Joseph, we are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“flowers not delivered for mothers day”

Helpful Report

(Rosebud Florist) - Posted 3 years ago

“I placed two orders on different days. The first order never arrived and the second order was canceled after two days. I'm really displeased with the service. Be sure to partner with florists who 1)are available to fulfill an order and 2) offer more than 15% off when an order is canceled. It could be a very special occasion that could be missed that causes a last-minute scrambles for your customers.”

Helpful Report

(Le Fleur D) - Posted 3 years ago

“Terrible. Ordered flowers for someone. Two days before they were to be delivered I got a message they couldn't do it and would refund my money.”

Helpful Report

(Picked Blooms) - Posted 3 years ago

Hi John I'm sorry that your order was cancelled. Due to unforeseen circumstances, the florist couldn't fulfil your order. I can you have communicated with the Customer Services Team. I know this wasn't ideal but a refund has been issued and will reach your account in 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Did not receive order.”

Helpful Report

(Exquisite Stems) - Posted 3 years ago

Hi Michael Im sorry that your order didnt arrive. The Florist Support team are aware of this and currently investigating this issue with the florist. You will receive a response from the Customer Services Team within 24 hours.

Posted 3 years ago

“I ordered tulips for mother day and was delivered died tulips very disappointed”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

Hi Ivan Im sorry that you're disappointed with your order. I understand the flowers delivered were not fresh. In order to investigate this matter further with the florist - please can you send this image to the following email: support@floom.com The Customer Services team will look into this further.

Posted 3 years ago

“There is no point ordering flowers, even if you do 3 days in advance. There are no options for timely delivery - I ordered for my husbands birthday 3 days earlier and the flowers reached by late evening we were heading out for dinner - what’s the point? You call floom and nobody answers! EVER!!! £150 pounds a bouquet that arrives at the end of the day when it’s irrelevant! This is not the first time I have had the same experience with floom.”

Helpful Report

Posted 3 years ago

Hi Natasha I'm sorry that you were disappointed with your experience. I understand your flowers were delivered later in the day. Unfortunately, we cannot provide an ETA for the delivery of your flowers. Flowers are delivered between 10am-6pm. The reason for this is as different florists have an array of delivery routes. Therefore, we cannot guarantee the delivery of flowers at a specific time. Though, we can confirm delivery takes place between the hours aforementioned. I hope your gift of blooms was enjoyed by your husband.

Posted 3 years ago

“Flowers never arrived. So awful experience. Currently waiting for a refund....”

Helpful Report

(Cora Louise) - Posted 3 years ago

Hi Craig Im sorry that there were issues with your order. I understand your order wasn't delivered. I can see that you have liaised with the Customer Services Team regarding a refund. I can confirm this refund has been processed and will hit your account in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

Floom is rated 4.4 based on 21,403 reviews