Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,647 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,647 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1559

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers from Floom and the delivery was on time but the flowers were not as described! Certainly smaller, scanty arrangement! Very disappointed.”

Helpful Report

(Bimba) - Posted 2 months ago

Dear Deborah, Thank you for taking the time to review Floom. We do appreciate and value all feedback received. The flower arrangement ordered was a beautiful bouquet from our partner florist including rose, orchids and tulips. We have not received any communications from you before the review was kindly left here, so we are disappointed to learn you felt the flowers were not as described. Unfortunately, we do ask for any complaints to be raised within 72 hours of delivery to be able to take a further and detailed look into any concerns regarding orders received.   Many thanks and best wishes from the Floom Team.

Posted 2 months ago

“Extremely disappointed that having ordered on the 14th February and the delivery being confirmed as the 15th, I am still awaiting a proof of delivery as they were never received. It's day 8 and nothing back. No proof of delivery and no action suggested to sort this out”

Helpful Report

(Bobby's Flowers) - Posted 2 months ago

Thank you for taking the time to review Floom!  We are sorry your Floom order was not received on your chosen day. We have been in contact with you since this issue was raised by you to the team, we advised we are waiting for the florist to provide us with the proof of delivery and we communicated this would be on Monday 26 FEB. Once this is received we can move forward to fully resolve for you. The team will be in contact as soon as there is an update, as previously stated. We thank you for your patience and understanding that during busy peak periods, it can be expected communications and deliveries run a little behind schedule.

Posted 2 months ago

“The flower delivery failed, and they said they would attempt to re-send the flowers but would need to recharge me. I decided not to bother, as too much money had already been spent.”

Helpful Report

(Gardenia Of London) - Posted 2 months ago

Thank you for your Floom review!   We are sorry the flowers were not delivered to your recipient. The address provided for delivery was a University address, but the reception staff refused to accept the bouquet when the courier service arrived to complete the delivery. Due to the courier service being unable to complete delivery in this instance, we communicated with our partner florist for a resolution. A redelivery to a home address would have been possible to ensure the flowers would be received directly by the recipient, this process would require a fresh bouquet to be made which you would need to cover for a second delivery to go ahead. We are sorry for the inconvenience caused. Many thanks and Best wishes from the Floom Team.

Posted 2 months ago

“Ordered Flowers for Valentine's Day and they never left the florist. Credit to Floom for giving the ability to see where they were and the customer service members I interacted with were friendly enough but told me I had no options. I was told they would be delivered by 10 am the following day or I would get a refund. Not good enough. They refused to let me cancel the order (I don't want flowers delivered to my significant other's work the day after Valentine's Day for obvious reasons) and I had to dispute the charge with my bank. Don't take orders for Valentine's Day if you can't handle them and don't tell your customers that the best they can get is the next day which will make them look bad.”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 2 months ago

Thank you for your review of Floom! We are sorry the flowers were not delivered on your chosen day. We advised you if the delivery had not been marked as delivered by 10am the following morning, then we would refund you in full. As one of the busiest times of the year for our florists, many were running a little behind schedule with deliveries. The team were ready to action the refund for you as stated in the communications for not receiving the order you placed with us, however, as you have disputed this with your bank we have not been able to action a quick refund and solution for you the very next day of 15FEB. Best Wishes from the Floom Team.

Posted 2 months ago

“I've patiently and repeatedly asked for service from Floom and I've received no response. The wrong bouquet was delivered and contained items covered in spray paint. I've requested either the redelivery of the correct item, or a refund and have received no response. I've never refuted a card payment in my life, but I will be doing so if this is not resolved.”

Helpful Report

(A&M Glendale Florist) - Posted 2 months ago

Hi Nicholas, Thank you for taking the time to leave us a review. We have checked the trajectory of the order and all we can say is that we are really sorry for this went. Our colleagues have provided you with a full refund and they have confirmed this on Friday, 16th of February, via email. Warm wishes, Floom Team

Posted 2 months ago

“Floom itself wasn't the problem; someone delivered our flowers yet the funeral home said they never received anything. We'd like our money back.”

Helpful Report

(Kremp) - Posted 2 months ago

Dear Kyle, Thank you for your review. We are sorry to hear that the order was not delivered. We were never made aware of this. We raised an investigation for you and will get back to you via email with the outcome as soon as possible. Warm wishes, Floom Team

Posted 2 months ago

“Worst experience in my life. I have never experienced customer service as bad as this. I highly recommend never to purchase from here. Please look elsewhere for flowers. Truly anywhere but here.”

Helpful Report

(Gardenia Of London) - Posted 2 months ago

Dear Alan, Thank you for the time taken to leave us a review. We are sorry to hear that you haven't had a good experience with us. We have looked at how the delivery of the order has gone and we can see that the order was delivered and you have been provided with the proof of delivery. Because of this, our partner florist offered a re-delivery of the order for you and they kindly asked you to double-check the delivery address so they can make sure that this time, your recipient will find the address but this bothered you - for sure this was not our aim. However, a full refund was processed for you and will be back in the account used to make the payment in 5 to 7 working days. We express our sincerest apologies for the inconvenience caused. Warm wishes, Floom Team

Posted 2 months ago

“Delivered a day late. On the 15th Feb. clearly missed the entire point of the delivery.”

Helpful Report

(Flowers & Plants Co) - Posted 2 months ago

Dear David, Thank you for taking the time to review our company. We apologise for having the order delayed by one day - we have chased you on the day of delivery for the delay and we agreed with this. We have also offered the delivery fee refund due to the inconvenience. Warm wishes, Floom Team

Posted 2 months ago

“When the flowers arrived it was too late and we already were outside and she first saw the flowers at 15th.”

Helpful Report

(Garden Of Eden Flowers) - Posted 2 months ago

Dear Deniz, Thank you for taking the time to leave us a review. We are sorry for the inconvenience caused by the delay in delivery. Due to the year's busiest day, some of our partners' florists have encountered delivery delays which were advertised upon checkout. We could see that the order was delivered on the day for you. If you have any further queries, we will be happy to assist you. Warm wishes, Floom Team

Posted 2 months ago

“Cancelled last min, given refund without reasonable explination”

Helpful Report

(Kremp) - Posted 2 months ago

Dear Harvey, Thank you for the time taken to leave us the review. We completely understand that has caused inconvenience and we can only apologise for this at this point. We can see that our colleagues tried to find another partner florist to cover the order for same-day delivery without success, therefore they had to proceed with the refund. This is not the level of service that we aim to provide and our management department is chasing to get the collaboration with the florist that cancelled the order, in the right direction. I hope you will give us another chance in future, to make things right for you. Warm wishes, Floom Team

Posted 2 months ago

“Plant isn't anywhere near the immage on the website - there isnt anything pink, nor the leafs or vase disappointed!”

Helpful Report

(Garden Of Eden Flowers) - Posted 2 months ago

Dear G, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the plant delivered. We could not find any communication about you getting in touch to discuss with us about this so we could get this sorted for you. If we had been contacted within 72 hours of delivery, for sure, we could make the things right for you. Warm wishes, Floom Team

Posted 2 months ago

“My flowers didn’t arrive Same Day as guaranteed. In fact they didn’t arrive until late afternoon the next day. When I contacted Floom, they said they’d refund my delivery fee but not the £60 I’d spent on flowers that were now useless. People order same day flowers for a reason. Very poor service. I’ve used them in nyc with no problem but I’ll think twice now. Shocked that they aren’t refunding the full cost or providing a credit.”

Helpful Report

(Clapham Flowers) - Posted 2 months ago

Dear Rebecca, Thank you for taking the time to leave us a review. We are sorry to hear that you were disappointed by the delivery frame of the order. Our partner florist had unforeseen logistic issues therefore the delay in delivery. We have provided you with a refund of the delivery fee for the inconvenience. If you would like to discuss this further, please, do not hesitate to get in touch.

Posted 2 months ago

“My flowers were not delivered on Valentine's Day, nor were they delivered at all. Incredibly disappointed, would not use this service again nor would I recommend it to anyone else.”

Helpful Report

(Larkspur And Lavender) - Posted 2 months ago

Hi David, Thank you for taking the time to leave us a review, this is highly important for us. We are sorry to hear that you could not find the order. We have to get the proof of delivery for you and has been sent to your email today. The order was left in a safe place as the recipient could not be reached for delivery, and as advised on the order. If you would like to discuss this further please do not hesitate to reach us at support@floom.com. Warm wishes, Floom Team

Posted 2 months ago

“Have been good over the years but a Valentine's Day bouquet was delivered with dead roses, which did not go down at all well! The recipient was so embarrassed by this that I only found out a few days later. Floom refused to do anyhting without a photo, which I don't have, as the dead roses were thrown out straight away. Floom refused point blank to do anything about it, either a partial refund or better still, a replacement of the roses. Poor, and such a shame that Floom are so intransigent with a longstanding customer - whcih they have now lost”

Helpful Report

(Botanique Workshop) - Posted 2 months ago

Hello Jonathan, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner and images help us to verify the bouquet is damaged or has quality issues. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 2 months ago

“Ordered at 10AM received at 6:30PM Poor bouquet actually thought there was more flowers in there than decoration. Too expensive for 50 pounds”

Helpful Report

(Monstera Floral Design) - Posted 2 months ago

Hello Dženan, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 2 months ago

“We didn't receive the delivery. I don't understand what I paid for. I would like to get a refund”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 months ago

Hello Tamar, I'm so sorry your delivery wasn't recovered on the day of delivery. I've investigated your order and see we sent you proof of delivery from our florist partner. Please let us know if it wasn't helpful in locating your delivery, thank you!

Posted 2 months ago

“Ordered Valentine's day flowers and got a delivery confirmation email saying "Delivered"Called girlfriend and she had no bouquet or missed you note.As she was at home the whole day.2 days later and still no flowers.Hefty delivery charge for WHAT!!!.”

Helpful Report

(F For Flower) - Posted 2 months ago

Hello Brendan, I'm sorry we weren't able to complete delivery of your order on the 14th. I have investigated your order and see we did send out a redelivery which arrived today the 18th. We have also refunded your delivery fee due to the wait. Please allow 5-7 business days for processing. Please let us know if you required any further assistance, thank you!

Posted 2 months ago

“Horrible horrible horrible. Never been more disappointed with a business in my life. I paid $247 for a large bouquet and 3 half-dead flowers showed up in a paper bag. You should be embarrassed with yourselves— I’m telling everyone I know to never order from you again.”

Helpful Report

(Padam) - Posted 2 months ago

Hello Grace, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 2 months ago

“My girlfriend never received the flowers i ordered”

Helpful Report

(Eternal Petals) - Posted 2 months ago

Hello Elvis, I'm so sorry we were not able to complete the delivery of your order. I see we did process a full refund for your order due to the failure to deliver. Please allow 5-7 business days for processing. Let us know if you have any further concerns, thank you!

Posted 2 months ago

“I never received the flowers. I still have not been refunded. I reached out to the support team. It has been two days and I have not heard anything. Like the person delivering the flowers never reached out to the recipient like instructed.”

Helpful Report

(Flùr Flowers) - Posted 2 months ago

Hello Jack, I'm so sorry for the disappointing delivery experience. I've investigated your order and I don't see when you reached out to our team. Please send a message with your order details to our team directly at: support@floom.com, we will be happy to look into this issue for you, thank you.

Posted 2 months ago

Floom is rated 4.4 based on 20,647 reviews