Though I left my friends phone number and noted to leave the flowers with her neighbors if she wasn’t home, she was not contacted during the delivery process though she had been home all day and received other deliveries. The flowers were not delivered to her apartment; a neighbor four buildings (not floors, literally a different building down the block) over found the flowers. My friend received them four hours later, only bc the neighbor brought them over to the correct address. I emailed Floom shortly after it was discovered the flowers had not been delivered (about three hours before the flowers showed up), and as of yet, have received no response from Floom. Will not use this service again.