Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,403 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,403 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication from Floom but flowers ultimately were never delivered. Full refund was given.”

Helpful Report

(Cora Louise) - Posted 3 years ago

Hi Chris Thank you for taking time for writing a review. Im sorry that your flowers were not delivered. Im glad that Customer Services Team have processed your refund. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“the flowers did not include a card at all which was part of the surprise of sending them. the recipients at the house weren't even certain the delivery was for them as well because there was no address attached either”

Helpful Report

(Isabloom) - Posted 3 years ago

Hi I Im sorry that you have been disappointed with your experience. I understand the order didnt include your message. To investigate this further, please contact : support@floom.com The Customer Services Team will investigate this matter further with the florist.

Posted 3 years ago

“I specifically searched next day deliveries, found a bouquet, specifically froom Floom, and paid for it. Only to be emailed the next day to be told it could not be delivered. Leaving me no time to source an alternative. On my mother's birthday. I replied to the cancellation email and I had no further contact. No one was in touch with me further.”

Helpful Report

(Flowers By Patricia) - Posted 3 years ago

Hi Divya I'm sorry that you're disappointed with the service. I understand your order was cancelled. I can see you contacted the Customer Services Team on Monday. However, due to unforeseen circumstances, this order couldn't be reinstated as the florist had to cancel. I understand that this was for a time-sensitive event and understand your concerns here. I know this wasn't the resolution you were looking for but a refund has been processed, which you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Flowers didn't arrive”

Helpful Report

(FLWRS Mood) - Posted 3 years ago

Hi KTW Im sorry that your order was not delivered. I understand you have been in touch with the Customer Services Team. Though, this isnt ideal - I can see that a refund has been processed. You'll receive this in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Flowers never arrived despite guaranteed delivery - refund process quite efficient at least.”

Helpful Report

(Denise's Flowers) - Posted 3 years ago

Hi Erin I'm sorry that your flowers were not delivered. Im glad that your refund was processed in a timely manner. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“I paid extra for next day delivery for a gift to a client who was going on holiday the next day, but the bunch never arrived. I had to chase up and customer service told me they were being delivered the following day, I chased up again and the bunch was still not delivered and they said they had cancelled my order - No one communicated with me until I chased up - very annoying and embaressing will not be using the service again”

Helpful Report

(Cora Louise) - Posted 3 years ago

Hi Izzy Im sorry that there have been issues with your order. I understand your order was cancelled. The Customer Services Team were chasing your order in the background. As there were unforeseen circumstances for the florist- this order was cancelled. I know this was not ideal but your refund was processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Very disappointed order got canceled in the afternoon the day of the delivery.”

Helpful Report

(Flowers By Diamond's Treasures) - Posted 3 years ago

Hi Nick Im sorry that there have been issues with your order. I understand your order was cancelled. The Customer Services Team were chasing your order in the background. As there were unforeseen circumstances for the florist- this order was cancelled. I know this was not ideal but your refund was processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Delivery got cancelled and yet to recieve my refund”

Helpful Report

(Flowers By Lora) - Posted 3 years ago

Hi Hana Im sorry that there have been issues with your order. I understand your order was cancelled. The Customer Services Team were chasing your order in the background. As there were unforeseen circumstances for the florist- this order was cancelled. I can confirm your refund is processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Delivery never arrived and no contact to explain but I was charged the money.”

Helpful Report

(Flowercrazy) - Posted 3 years ago

Hi Saima Im sorry that there have been issues with your order. I understand your order was not delivered. I can see that you have been in touch with the Customer Services Team. Your order was unfortunately missed by the florist. However, I can see that your order was delivered the next day. If you have any other questions in the meantime, please do contact Customer Services on support@floom.com

Posted 3 years ago

“The arrangement delivered by Floom looked nothing like the arrangement in the pictures. Ordered the mid-sized arrangement, and received very small arrangement. Vase was nothing like the picture. Pricing was the same or higher than I could have paid at a higher-end Los Angeles establishment for a much less attractive flower arrangement.”

Helpful Report

(Ode A La Rose LA) - Posted 3 years ago

Hi Howard Im sorry that you have been disappointed with your order. I understand the flower and vase that arrived did not look like what you had purchased online. Im keen to look into this matter futher. If you can send the images of your order to: support@floom.com - I'll be able to investigate this matter further with the florist.

Posted 3 years ago

“Ordered flowers for a birthday. Was guaranteed they would be delivered and they didn’t arrive. Feels like a scam!”

Helpful Report

(Denise's Flowers) - Posted 3 years ago

Hi E Parker Im sorry that there have been issues with your order. I understand your order was cancelled. The Customer Services Team were chasing your order in the background. As there were unforeseen circumstances for the florist- this order was cancelled. I can confirm your refund is processed. This you'll receive in the next 5-7 working days. This is not a scam and I'm sorry that you felt like this. Please accept our sincere apologies. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“The flowers were not delivered to the address provided and were also late. I am still waiting for an answer from customer service on where the flowers are and if I can get a refund.”

Helpful Report

(Sadas Flowers) - Posted 3 years ago

Hi Kendall Im sorry that there have been issues with your order. I understand your order was missing. I can see you have been liaising with the Customer Services Team. The Customer Services Team were investigating this matter with the florist. I know this was not ideal but I can confirm your refund was processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“This was a horrible experience, not from Floom but from the flower shop. They not only lied and said the flowers were delivered on my wife's birthday, they decided the next day to deliver and make the flower arrangement larger for the inconvenience, however, although quite pretty the arrangement was quite small and looked like a 30.00 value, not 120.00.”

Helpful Report

(Noble Garden Glendale) - Posted 3 years ago

Hi Michael Im sorry there have been issues with your order. I understand your order was delivered the next day and with flowers in your bouquet that were smaller. I would advise to contact the Customer Services Team. Please can you send images of your order received to: support@floom.com We'll be keen to resolve this matter by investigating this further with the florist.

Posted 3 years ago

“the flowers looked totally different as what it sells on the website”

Helpful Report

(Denise's Flowers) - Posted 3 years ago

Hi Can Im sorry there have been issues with your order. I understand the bouquet received was not what you had ordered. I would advise to contact the Customer Services Team who will be able to investigate this issue with the florist. Please contact Customer Services Team at the following email: support@floom.com

Posted 3 years ago

“I have never been so disappointed in a flower delivery in my life. I bought the powerpuff bouquet, and paid extra for the "superior" arrangement. Not only did the bouquet look NOTHING like the image displayed on the website it was way smaller and I don't think it contained any of the flowers in the online image. It was so bad I literally had to call and apologize to my friend when she sent me the photo of the bouquet she received. I am very disappointed as they were very expensive and looked like day old grocery store flowers. I will NEVER use this service again.”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 3 years ago

HI Leila Im sorry you've been disappointed with your order. I can see you have contacted the Customer Services Team. I understand that due to the photo evidence provided this matter was resolved with a refund. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“The worst service of flower delivery I have hired. The first time they cancelled my delivery on the day it was due (got a refund and a 15% discount voucher). The second time they didn't deliver on the day it was due (today) and I still don't have any feedback or notice about that.”

Helpful Report

(Any Occasions Florist And Giftware) - Posted 3 years ago

Hi Karla I'm sorry, there have been issues with your order. In order to look into this matter, I'll have to investigate this matter further with the florist. I've contacted the florist and will get back to you as soon as I can.

Posted 3 years ago

“Terrible service, placed my order on a very expensive flower to be delivered in 2 days for a birthday, after taking my money , I received a email apologising that they cannot deliver in the area of recipient !! Money will be refunded to me in 5-7days which is over £70, which means in the meantime I have to search elsewhere again and borrow money to be able to get this for next day as the money won’t be in my account for another week! It’s a expensive place with very low service.. Extremely disappointing and will not recommend the place ..”

Helpful Report

(Fabienne Egger Flowers) - Posted 3 years ago

Hi Nas Im so sorry for the inconvenience caused with your order. Unfortunately, the florist wasn't able to fulfil your order. As a result, your order was cancelled. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“I purchased same-day delivery for a birthday. Florist couldn't honour and so I wasn't able to send gift.”

Helpful Report

(Pot Pourri Flowers) - Posted 3 years ago

Hi Nicholas Im so sorry about this. Due to unforeseen circumstances, your order couldnt be fulfiled by the florist. As a result, the Customer Services Team had to cancel your order. Your refund has been issued and will hit your account in 5-7 working days time. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“The flowers were minuscule! Really poor quality. Would not ever use them again.”

Helpful Report

(Essence) - Posted 3 years ago

Hi Juan Im so sorry about this. I know you have contacted the Customer Services Team about this. The Team are investigating your query and will be in touch soon.

Posted 3 years ago

“Terrible service. 3 cancellations and ultimately no flowers.”

Helpful Report

(The Rooms) - Posted 3 years ago

Hi Robert I'm so sorry about this. I understand you have been in contact with the Customer Services Team. A resolution of a refund has now been provided. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

Floom is rated 4.4 based on 21,403 reviews