Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,403 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,403 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my credit card details got stolen after using floom, would not reccomend to anyone.”

Helpful Report

Posted 3 years ago

Hi Amy This is an extremely serious situation. I will be contacting the Order Processing Team to look into this. All of our online payment portals are encrypted and safe to use. I will be emailing you for further details to look into this serious matter.

Posted 3 years ago

“Literally the worst, not only did you miss the delivery date but the flowers NEVER ENDED UP COMING. What?????”

Helpful Report

Posted 3 years ago

Hi Jacqueline Im so sorry that you have had a disappointing experience. I understand you have been in touch with the Customer Services Team and a full refund has been issued. I hope we can redeem ourselves should you place an order with Floom in the future.l

Posted 3 years ago

“On the Friday evening before Mothers Day I was panicking as I had left it so late to order flowers for my mum who lives on the isle of wight When i looked at Floom and put in Mum's postcode, it clearly stated which flowers were no longer available for delivery on Mothers Day delivery and those which were. i placed my order and shortly after got an email confirming my order, but unfortunately, i didn't check my emails until late on Saturday night, when i then saw I had another email from Floom, sent 30 minutes after the confirmation email, telling me the florist was unable to deliver to my recipient's area due to unforeseen circumstances. what circumstance can happen in 30 minutes on a friday evening that would prevent a delivery on the following Sunday? the email included a voucher against a future purchase as an apology but it didn;t make me feel better or make up for my mum not receiving mothers day flowers from me for the first time in 20+ years? I can't review the flowers as the order was cancelled, but clearly, there are issues with their website accepting orders when either the stock was unavailable or the address was one they couldn't deliver to, so i would be nervous to use them again.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

Hi Nicola Im so sorry for the disappointment you have experienced. I understand your order was cancelled. Due to unforeseen circumstances, the florist couldnt fulfil your order. Furthermore, if it is a busy weekend (e.g. Mother's Day) and the florist cant deliver - the policy is to cancel the whole order. I understand a refund has been provided. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Floom could not fulfill my order”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

Hi Kathryn Im so sorry that we couldnt fulfil your order. I can see you have been in touch with the Customer Services Team. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Flowers delivered a day late without any email or call explanation beforehand. These flowers were sent for an occasion. Why am I paying money for your service if you’re not providing the service you offer? Unprofessional and careless. Won’t recommend.”

Helpful Report

(Domonique Rose) - Posted 3 years ago

“I ordered Floom because it showed a Sunday delivery and they were delivered on Monday, I never would have ordered with Floom had I known they would arrive Monday”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

Helpful Report

(Windmill Flowers) - Posted 3 years ago

“Delayed delivery, no follow-up, unprofessional”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

Hi Anshuman Im so sorry of the disappointment you have experienced. I understand that your order was delayed. As a result, I've contacted the Customer Services Team who will be in touch with you soon.

Posted 3 years ago

“Absolute rubbish. Flowers were dead when they arrived, and I only got 20% refund - on a £55 bouquet. Ruined Mother’s Day.”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

Hi James Im so sorry that you were disappointed with your order. I understand that only a partial refund was provided. If you would like the Customer Services Team to investigate this matter further, please do email: support@floom.com.

Posted 3 years ago

“Terrible service. I ordered a bouquet for my wife on our 20th anniversary. Not only did the bouquet not get delivered but I wasn’t told it wouldn’t be. Customer services didn’t seem particularly sorry and I had to keep chasing to have any idea what was happening. I gave up on the end and asked for a refund. It the only thing the company managed to do. Never again.”

Helpful Report

(Prima Flora Florist) - Posted 3 years ago

Hi Richard I'm so sorry that you were disappointed with your order. Unfortunately, the florist couldn't fulfil your order. This was being investigated with the florist in the background. As a result, I know this wasn't ideal but a refund was provided. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“I used Floom as a last minute alternative on mothers day. I ordered flowers for next day delivery which was cancelled the next morning. I received a coupon for this purchase which I used to purchase another bouquet, now for same day delivery. This was also cancelled within an hour or so. I then had to purchase a third bouquet which finally went through. Whilst this bouquet was delivered, and looked beautiful, the flowers wilted within a day or two. This was especially disappointing given I had paid a premium for these flowers (compared to if I had just gone to a florist). I could accept the premium, for the convenience, if the flowers had not wilted. Overall, a great concept but my experience was unfortunately quite poor.”

Helpful Report

(Flower Connection UK) - Posted 3 years ago

Hi Newanthi I'm so sorry that you have been disappointed with your order. I understand that you had placed 3 orders and 2 of these orders were cancelled. The 3rd flowers were delivered - however, these flowers were wilted. I would recommend contacting the Customer Services Team on the following email: support@floom.com. Please send these images and the Customer Services Team will investigate this matter further with the florist.

Posted 3 years ago

“The order was not delivered”

Helpful Report

(Flowers With Love) - Posted 3 years ago

HI Zaidi Im so sorry that your order was not delivered. Looking into this, your order was cancelled due to the florist not being able to fulfil your order. As a result, a full refund was issued. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Flowers were not delivered! Money were not returned!”

Helpful Report

(Kendall Flower Shop) - Posted 3 years ago

Hi Yelena Thank you for reaching out. I understand your order was cancelled. As a result, your refund was processed yesterday. This will take 5-7 working days for you to receive. I hope we can redeem ourselves in the future should you place an order with Floom.

Posted 3 years ago

“Flowers ordered looked nothing like picture”

Helpful Report

(Jennifer's Flowers) - Posted 3 years ago

Hi Maryem Im so sorry that you have been disappointed with your order. I can see that you have been in touch with the Customer Services Team. The Customer Services Team have responded to you and are offering 20% refund. Please respond to their email whether you accept or decline the refund offer. I hope this helps.

Posted 3 years ago

“i booked a same day delivery and it was not delivered on the day”

Helpful Report

(Mad Lillies) - Posted 3 years ago

Hi Bernard Im so sorry there have been issues with your order. I understand you have been in contact with the Customer Services Team and a delivery charge refund was provided. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Failed to be delivered. Would NOT recommend.”

Helpful Report

(The Village Florist) - Posted 3 years ago

Hi Jasmine Im so sorry that you have been disappointed with your experience. I understand you have been in touch with the Customer Services Team. As a result, a full refund has been issued to you. You'll receive this in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“The flowers were appalling. Looked nothing like they were advertised. Most of the flowers were drooping and by 5 days they had all died.”

Helpful Report

(Emily's Flowers And Sweet Treats) - Posted 3 years ago

Hi Helen Im so sorry that you have been disappointed with your order. I understand your flowers were not what you had ordered. In order to investigate this further with the florist, I would advise to send images to the Customer Services Team. Please email - support@floom.com

Posted 3 years ago

“i would never ever will use this place again”

Helpful Report

Posted 3 years ago

Hi Ayakamay Im so sorry that you have been disappointed with the experience. I understand you have been in touch with the Customer Services Team. As a result, a full refund has been processed for you. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Terrible service and not worth the money”

Helpful Report

(Florist Ona) - Posted 3 years ago

Hi Shimol, I'm so sorry that the florist couldn't fulfil your order on this occasion This was being investigated with the florist in the background. As a result, I know this wasn't ideal but a full refund was provided. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Terrible service. My flowers never arrived. It took 3 days for customer service to confirm they hadn't arrived. Would never buy from again. Do not recommend”

Helpful Report

(Katie Picco Team) - Posted 3 years ago

Floom is rated 4.4 based on 21,403 reviews