Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,464 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,464 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancelled the delivery”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Hi Donal, thank you for your review. We apologise for cancelling your order. Due to issues with their courier, our partner florist was unable to fulfil your order. We can confirm that your refund has been processed and you will receive this within the next few working days.

Posted 2 years ago

“I hate writing bad reviews but I was recently disappointed to find that floom no longer supports local florists to the extent it used to and, as a result, the flowers have far to travel. Consequently, with this order, the box arrived badly damaged, the water had spilled everywhere and the flowers were a mess :(”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

Thank you for your honest and thoughtful feedback, Sheena. We truly appreciate that you took time out of your day to make sure we're aware of your experience. We're sorry to hear that your order did not arrive as expected and that you are disappointed. The majority of our florists are local, though we do have a few select florists (still located in the London area) who use a third-party courier for shipping. That said, this is the minority and most of our florists hand deliver themselves. I hope this clears things up for you! If you require any additional help please contact our team at support@floom.com.

Posted 2 years ago

“Delivery arrived really late. i emailed feedback. no feedback since.. just another email asking for feedback”

Helpful Report

(Krystle Flower Design) - Posted 2 years ago

Hi David, thank you for your review. I'm sorry that nobody has got back in touch with you regarding your complaint. I have emailed you again from support@floom.com so that we can resolve this for you.

Posted 2 years ago

“The flowers were nice but looked nothing like the photo on your website. The vase was not what was advertised.”

Helpful Report

(Secret Garden Rose) - Posted 2 years ago

Thank you so much for taking the time to share your feedback, Jennifer. We really appreciate it! We are sorry that the flowers you purchased did not match the photo on our website. We understand how disappointing this is and apologize. Could you please let us know how we could make it right for you? We'd love to hear your thoughts on how to make your experience with Floom even better.

Posted 2 years ago

“Spent 100 dollars on a bouquet and the one received was very subpar and only very slightly resembled the one pictured. Cheaper flowers were also used. Annoyed and missing 100 dollars now.”

Helpful Report

(Clapham Flowers) - Posted 2 years ago

Thank you very much for your feedback, Paloma. We appreciate that you took time to tell us about your experience with Floom. We are very sorry to hear that your bouquet was subpar and that it only resembled the one pictured in a very slight way. Is there anything we can do to make up for what happened and rectify the situation? Please let us know how we can make things better.

Posted 2 years ago

“The flowers arrived late, the customer service was not of so much help, felt like she wasn't in the mood to work”

Helpful Report

Posted 2 years ago

“Late delivery. Delivery confirmation 2hrs before the order delivered. Horrible”

Helpful Report

(Tesoro London Flowers) - Posted 2 years ago

Thank you so much Maxine for your feedback regarding the Floom delivery experience. We truly appreciate you taking a moment to let us know what happened and apologize for the late delivery. We understand that this must have been an incredibly frustrating experience, and we're sorry that we didn't manage to meet your expectations. Would you have any suggestions for us on how we can make things better? We'd really welcome your feedback and would be incredibly grateful for any input you could provide.

Posted 2 years ago

“The order was delivered a day late and communication was very poor.”

Helpful Report

(Noble Garden Glendale) - Posted 2 years ago

“Flowers were lovely but delivered a day late and I was still charged full delivery charge”

Helpful Report

(Flowercrazy) - Posted 2 years ago

“Flowers where far from what was expected roses half dead more leaf and and green flowers lost in folage. For 65 pound I expected alot better from this company”

Helpful Report

(Cora Louise) - Posted 2 years ago

“Ordered the Love Colors bouquet for Valentine's Day - what was delivered (after 9pm!) didn't look like the picture online, and they forgot to include the card! Instead of pink/peach roses and Aster, they used red roses and some sort of other flower.”

Helpful Report

(William Paul Floral Design) - Posted 2 years ago

“I ordered on the morning of Valentine's day and was notified the flowers would be delivered by 6pm. At 7:10pm I was notified that they were unable to deliver my order and would be refunded. I went to my valentine's date empty handed.”

Helpful Report

(Poppy's Florist) - Posted 2 years ago

Thank you so much for providing your feedback, Dean – it means a lot to us that you took the time to let us know about your experience. We apologize for not being able to deliver your order on Valentine's Day, and for the disappointment that caused. We would be very grateful if you could tell us how we can improve to ensure this doesn't happen again. We would also love to try something to make up for your issue if you agree?

Posted 2 years ago

“Ordered flowers and my order said 'delivered' but they weren't. I reached out to floom and they couldn't reach the delivery service. Was forced to cancel and refund my order”

Helpful Report

(Lux B Flowers) - Posted 2 years ago

“Everything was great, except the pricing. Had to go for it since it was last minute, but it made a biggg hole in my pocket.”

Helpful Report

(Bloomfor) - Posted 2 years ago

“My order, to a guest of a hotel, was left outside the hotel room and then disappeared. Not entirely Floom's fault, although clear instructions were given to deliver to reception. However customer support handling was poor - difficult to communicate with and i have still not heard back. Had to investigate and resolve the issue myself”

Helpful Report

(Noble Garden Florist Weho) - Posted 2 years ago

Thank you for taking the time to provide feedback about your experience with Floom, Tobias. We appreciate you letting us know about your order being left outside of your hotel room and then disappearing. Generally our drivers are not allowed in hotels beyond reception, so it may be worth asking the hotel if they placed the flowers there themselves. At any rate, please don't hesitate to reach back out if there's any issues we can help resolve.

Posted 2 years ago

“Didn’t meet expectations, especially with the high price. Ordered a set of flowers online through their store for Valentine’s Day. They give a very large window for delivery, 10 am to 6 pm, which made it difficult to determine if it’s best to send the flowers to my aunts work or home. There were no updates supplied outside of the order being “prepped” and “on the way”. No eta for delivery or way of contacting the delivery driver. Chat bot was very unhelpful and had a real person for a few seconds who didn’t answer my question before logging off. Received the flowers at 5 pm, after my aunt left work and who had to drive back to get them. Flowers were fairly dry and didn’t look as nice as those online. Vase was completely different than what was shown. With all the stress it was waiting for any updates for the flowers to be delivered and the less than satisfactory quality of the flowers, I should have driven the two hours up to her after work, selected and delivered the flowers myself.”

Helpful Report

(Rainbow Florist Designers) - Posted 2 years ago

“I sent flowers to my dad but the message contained with the flowers was incorrect.”

Helpful Report

(Verdure Floral Design) - Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Floom, Sonya. We are sorry that the message that was sent with your flowers was incorrect. We understand how disappointing this situation was and would love to hear more about it. Could you please tell us how exactly that affected your experience? Is there anything else we can do to make it better for you? You can reach us by email at support@floom.com.

Posted 2 years ago

“I ordered the nicest offering for Valentine’s day, wanted to overdo it this year. The quality and size of the bouquet was disappointing and underwhelming. I could have stopped by Costco and gotten a nicer looking bouquet honestly—and for less than a third of the price.”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

Thank you Corey for your honest feedback on our Valentine's Day bouquet. We are sorry to hear that the quality and size of the bouquet was disappointing and underwhelming for what you had ordered. Could you please let us know more about the issue that you have encountered so that we could improve our service in the future? We appreciate your time and would be glad to answer any questions you might have. Thank you again for your valued comments!

Posted 2 years ago

“Delivery process was not good - got here right at 6pm and could get an accurat window of time from support. Had to leave for dinner at 5:30”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience, Vimal. We sincerely apologize for the late delivery, and that you weren't able to get an accurate window of time from support. Unfortunately due to the thousands of orders scheduled for delivery on such a busy day, providing ETA's simply was not possible. I hope you can understand, and we thank you for your honest feedback.

Posted 2 years ago

“1. A dozen roses ordered two days before Valentine's Day weren't delivered until after early evening on the 14th. 2. My message accompanying the flowers was transcribed by hand by someone at Floom, but the message (not a long one) was ridiculously abridged and the sentiment destroyed. My suggestions are that for future Valentine's Days Floom make arrangements for earlier deliveries and that Floom either transcribes messages word-for-word or uses accurate mechanical transcription. (No matter the belief that a hand-written message is much more intimate than a printed one, a hand-written message isn't at all intimate if it doesn't say what the sender intended it to say. )”

Helpful Report

(Doolittles Of Covent Garden) - Posted 2 years ago

Thanks so much for your feedback, Steve. We apologize for the delays with your delivery. As our delivery window is 10-6pm local time, it sounds like your flowers were still delivered in time, but I'm sorry if you were expecting them a bit earlier. Valentines Day is the busiest day of the year, so we hope you can appreciate our partners do whatever they can to deliver each order on time. Unfortunately we don't generally make the arrangements days prior since we do work with perishable goods. Putting arrangements together ahead of time would result in a bouquet of poor quality, which we certainly do not want. We pride ourselves in writing each gift message by hand to add a personal tough, but I will go ahead and remind our partner florist of doing so neatly and as typed online. Thank you again for your honest feedback!

Posted 2 years ago

Floom is rated 4.4 based on 21,464 reviews