Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,360 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,360 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1605

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Advertised delivery times that it couldnt' deliver on. Nice flowers, but then Floom is not providing the flowers.”

Helpful Report

(Wheal Sara Flower) - Posted 1 year ago

Hi Tomas, Thank you for taking the time to leave us a review and we're so sorry that there was a delay with your order. I've taken a look into the incident and I can see that we informed you of the one day delay in advance and offered you the option of cancelling your order. When you agreed to go ahead with delivery for the next day, we refunded your delivery fee as a form of apology for the late arrival. We never want to disappoint our customers and regrettably sometimes in between your order being received, prepared and delivered, things can sometimes be delayed as our florists are artisans working with stock they source each morning from the flower market. We hope that you might give us another chance at some point in the future and we are happy to hear that the flowers were of good quality when they arrived! Kind regards, Team Floom

Posted 1 year ago

“I ordered flowers for a birthday delivery and they were delayed by a day so they never got them.”

Helpful Report

(Broadway Flowers) - Posted 1 year ago

Dear Robert, Thank you for taking the time to leave us a review. Unfortunately, our partner florist had some logistic issues and they could not deliver the order. This is the reason why our colleagues got in touch with you to let you know that we had to refund the order. We are very sorry for the inconvenience caused and we would love to welcome you back so we can make it up to you. Warm wishes, Floom Team

Posted 1 year ago

“Same day service was nice but the item that arrived left much to be desired. It was a very sad version of what was supposed to be delivered.”

Helpful Report

(LEF) - Posted 1 year ago

Hello, Thank you so much for taking the time to review Floom, we do appreciate any feedback from our wonderful Floom customers. We are sorry to learn the flowers arrived in a less than 100% satisfactory condition. However, we do ask that any complaints of this nature be raised to the team within 3 days of delivery being received for us to help resolve this kind of issue and have the chance to rectify the situation. We have not received any communications from you before receiving this review to make us aware of any quality issue with your Floom order. We would love for you to consider us again for future orders. Many thanks!

Posted 1 year ago

“My order was not delivered on the date asked which was my mums 93 rd birthday so I was very disappointed about that. I live in Canada and my mum in Scotland so I need a reliable source for getting gifts to her. The flowers and gift were lovely and well received. However, I won’t use Floom again because of the delivery delay.”

Helpful Report

(F For Flower) - Posted 1 year ago

Hello Kathryn, Thank you for taking the time to leave us a review. We're so sorry we weren't able to ensure that your order was delivered on the date agreed. When you order flowers for a special occasion and they don't arrive on the date required, it is most disappointing and we understand that we have let you down on this occasion. The delivery service experienced an unforeseen logistical issue on the original delivery date meaning there was a delay in getting your mum's gift to her. It is great to hear that despite the hold up, the flowers and the gift were lovely and well received. We have taken your feedback on board going forward and we do hope you might consider giving us another chance in the future.

Posted 1 year ago

“The courrier delivered the bouquet 1 week earlier. Besides, the recipient was disappointed with the quality of the "luxury" bouquet. Partial refund was made, but I would never ever reorder from Floom.”

Helpful Report

(Zita Elze) - Posted 1 year ago

Dear Alexei, Thank you so much for taking the time to share your feedback about your experience with Floom. We truly appreciate your honesty and it means a lot to us that you reached out. First of all, we sincerely apologize for the issues you encountered with your recent order. We completely understand and share your disappointment regarding the early delivery and the quality of the "luxury" bouquet. We're truly sorry that we fell short of your expectations and we take full responsibility for this letdown. We're glad to hear that we were able to partially refund your order, but we completely understand your hesitation to reorder from Floom. We genuinely value your trust and we want to make things right. To achieve that, we would love to hear more about your specific concerns and any suggestions you might have. Your input is extremely valuable to us as we constantly strive to improve our services. Once again, thank you for bringing this matter to our attention. We're determined to make the necessary adjustments and regain your confidence in our brand. Please let us know how we can make things better for you, and we will do everything in our power to ensure that your next experience with Floom exceeds your expectations. Warm regards, Floom team

Posted 1 year ago

“Sadly when my daughter opened the box the flowers were damaged. One orchid had been snapped off.”

Helpful Report

(PM Flowers) - Posted 1 year ago

Hello, thanks for taking the time to leave a review. I'm so sorry to hear that one orchid had snapped off in delivery. I appreciate how important it is that a gift arrives as intended and I am most disappointed that we let you down on this occasion. I am relaying this information to our florist partner team in order to ensure that this can be avoided in future in addition to making the courier team who delivered the order aware of the issue also. Please accept our sincere apologies and feel free to reach out to us at support@floom.com for anything else that you need.

Posted 1 year ago

“I ordered an $180 bouquet and it looked nothing like the photo. Very disappointed for the amount of money I spent on the flowers. They were also delivered a day early but said they were delivered on the correct day.”

Helpful Report

(Noble Garden) - Posted 1 year ago

Dear Danica, Thank you for taking the time to leave us a review. We are sorry to hear that you are not happy with the flowers delivered. Upon further investigation on our end, we could not find a formal complaint made to us, therefore, we have got in touch with you via email so we can find the best solution for you. Warm wishes, Floom Team

Posted 1 year ago

“THE FLOWERS WERE BEAUTIFUL HOWEVER I PAID FOR SAME DAY DELIVERY AND THEY SENT A CONFERMATION THEY WERE DELIVERED BUT THEY WERE NOT RECEIVED UNTIL 2PM THE NEXT DAY!!!! NOT OK!!!”

Helpful Report

(Flowers On The Ave) - Posted 1 year ago

Thank you for taking the time to review Floom! We are sorry to learn your same-day Floom order was not received until the following day. We have not received any communications from you to our customer support team prior to the review being left here. We kindly ask that you to email your complaint to the team via support@floom.com to look into the issue of a late delivery for you. Many thanks!

Posted 1 year ago

“Got an email on the day saying florist wasn’t able to deliver my flowers. So sadly my mother in law never got any Flowers on Mother’s Day. Said I can have money off next order but why would I order again if I know this is a possibility.”

Helpful Report

(Mrs Florist) - Posted 1 year ago

Dear Natalie, Thank you for taking the time to provide us with your review. We are so sorry for the inconvenience caused by having the order cancelled. Our partner florist had logistic issues and they could not fulfil the order, unfortunately. We completely understand that this is frustrating and we can assure you that this is not the level of service that we aim to provide. We would love to have you back and make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“The flowers were nice but they came broken. The delivery driver said he would speak to the florist but I heard nothing.”

Helpful Report

(Flùr Flowers) - Posted 1 year ago

Dear Olivia, Thank you so much for taking the time to share your feedback with us regarding your recent experience with Floom. We greatly appreciate it when our customers like yourself provide us with valuable insights, as it allows us to constantly improve our services. We apologize for the inconvenience caused by the broken flowers and the lack of communication from our delivery driver. We understand how disappointing this must have been for you, and we genuinely apologize for any frustration or inconvenience this may have caused. In order for us to make things right and ensure a better experience for you in the future, we would love to hear more about what happened. Please email support@floom.com and our customer service team will be happy to help you. Once again, we truly appreciate your feedback and the opportunity to make things better. We look forward to hearing from you soon, and we hope to have the chance to exceed your expectations in the future. Warm regards, The Floom Team

Posted 1 year ago

“The picture online is not the same as the flowers delivered - dissapointing Order No. 07f458a Order Date Thu 7th Mar”

Helpful Report

(Mad Lilies) - Posted 1 year ago

Dear Natasha, Thank you for taking the time to provide us with your feedback. Unfortunately, we could not find any emails from you therefore our team got in touch to discuss this further, via email. Once we have your reply, we will be more than happy to take this further and find the best outcome. Warm wishes, Floom Team

Posted 1 year ago

“I ordered some flowers last weekend for my daughter with 2 helium balloons. They arrived in a cardboard box with the balloons not even blown up. I was really disappointed it was hardly a bouquet more of a bunch of flowers. I thought l was ordering from a local florist through floom but obviously not. For the price l paid l felt this was very poor.”

Helpful Report

(F For Flower) - Posted 1 year ago

Dear Mandy, Thank you for the time taken to review your recent order. We are sorry to hear that you were not happy with the flowers delivered and the balloons. We have chased the communication we had with you and we can't find any formal complaints made to us therefore we have raised an investigation for you as your order is still on claim time. We have sent an email asking for some help from you. Your response by the end of the day, will be highly appreciated as will help us to get this sorted for you. Warm wishes, Floom Team

Posted 1 year ago

“Payed 71 bucks to have them deliver a day after valentines day with a card completely miswriten without my name on it. 3/10 Y'all should really do better, would not come back again. Sincerly, Robin”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 1 year ago

“The flowers (white roses) were a bit disappointing. Supposed to be 24 stems but there were only 22. Supposed to include some eucalyptus but there was none. Some of the roses had a bit of brown on the petals and they did not last long. For £130 it was definitely not good value.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Dear Philip, Thank you for the time taken to leave us a review. We are sorry to hear about the missing stems on the order and as you were not happy with the order, overall. We looked for any details sent to us about this and we could not find any communication from you. If we had been sent an email about this with some photos of the flowers sent, within 72 hours of delivery, we could had get this sorted for you. We hope to welcome you back soon so we can make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“My flowers were not delivered and no update was provided by floom. Then when i followed up later, I was told sorry the vendor is not responding and I will be getting the refun back. The only reason i am not rating very poor is becasue i will be getting the refund but still my partner ended with no flowers so i cannot trust you guys again on special occasions.”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 1 year ago

Hello Amritpal, Thank you for your feedback and we are so sorry for letting you down on a such an important day. We are disappointed we weren't able to complete a redelivery of your order but we are glad you accepted the refund offer. We will share your feedback with our florist partner right away, thank you again.

Posted 1 year ago

“Incorrectly listed the order as delivered then attempted to re-deliver it two days later unsuccessfully. Unprofessional, dishonest, and not accomodating.”

Helpful Report

(Floritta) - Posted 1 year ago

Hello Omar, I have investigated your order and see a delivery address wasn't provided. We were advised to reach out to your recipient for the address but they were not responsive. We have fully refunded your order, please reach out to our team for a discount code on a new order here: support@floom.com, thank you!

Posted 1 year ago

“I ordered six red roses for Valentine's Day. Five of the roses were nice, one was old, damaged and had a very short stem (pictures provided below).”

Helpful Report

(Love And Blooms) - Posted 1 year ago

Hi William, Thank you for taking the time to leave us a review. We are sorry to hear that one of the roses has been delivered in damage. We apologies for the inconvenience caused. Upon looking in the history of your order, there was no communication made with us before about this issue, therefore we have issued a refund as compensation for the damaged rose delivered and an email has been sent in confirmation. If you would need any further assistance please do not hesitate to reply to the email sent. Warm Wishes, Floom Team

Posted 1 year ago

“Bouquet was extremely poor quality for the price. Also was delivered on the wrong day.”

Helpful Report

(Finer Flora) - Posted 1 year ago

Hello Anthony, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 1 year ago

“I paid for a delivery for the 14th. I wasn't happy that the delivery was late on the 15th.”

Helpful Report

(Flowers & Plants Co) - Posted 1 year ago

Hello Imamul Rita Daoud & Layla, We're so sorry your order was delivered late on the 15th. We have submitted a refund of your delivery fee due to the wait. If you had any further concerns to report please let our team know: support@floom.com, thank you.

Posted 1 year ago

“The message that was supposed to be attached to the flowers was missing. Very disappointing considering the amount of money paid for it”

Helpful Report

(THE FLOW) - Posted 1 year ago

Hello Giancarlo, I'm sorry our florist partner missed the note with your order. We understand how important it is to include a message with a gift of flowers. In order to resolve this issue please let our team know directly at: support@floom.com, thank you!

Posted 1 year ago

Floom is rated 4.4 based on 21,360 reviews