1. A dozen roses ordered two days before Valentine's Day weren't delivered until after early evening on the 14th. 2. My message accompanying the flowers was transcribed by hand by someone at Floom, but the message (not a long one) was ridiculously abridged and the sentiment destroyed. My suggestions are that for future Valentine's Days Floom make arrangements for earlier deliveries and that Floom either transcribes messages word-for-word or uses accurate mechanical transcription. (No matter the belief that a hand-written message is much more intimate than a printed one, a hand-written message isn't at all intimate if it doesn't say what the sender intended it to say. )