Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,360 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,360 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1605

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery says from 10:00 to 18:00. Got a call at 18:58 after we had left, luckily the neighbour was there to collect but I had scheduled out a plan for the evening with the flowers being there first and well that didnt go as planned!”

Helpful Report

(PM Flowers) - Posted 2 years ago

“The Delivery Service was not very good - delivery was two days over. However, the Customer Service was vey good.”

Helpful Report

(Flowers & Plants Co) - Posted 2 years ago

“Flowers were disappointing. The picture of what I ordered looked nothing like what was delivered”

Helpful Report

(Beautiful Bunch Derby) - Posted 2 years ago

“My mum was disappointed. We normally buy her flowers on her birthday. But, she said this bouquet wilted very fast, within a day or two.”

Helpful Report

(The Nunhead Gardener) - Posted 2 years ago

“Flowers were not what I ordered and were much smaller than what was advertised online. I was expecting a medium/large bouquet and instead received a small bundle of flowers in a vase that I didn’t order. It looked nice, but I expected more for what I paid for.”

Helpful Report

(French Florist FC - LA) - Posted 2 years ago

“Presentation was terrible barely resembled the picture, Will not order again. What a disappointment for an wedding anniversary. I’ll stick to my regular florist next time.”

Helpful Report

(Ode A La ROSE- Chicago) - Posted 2 years ago

“Flowers arrived at the very end of the day at 6:17pm… 17 minutes after the delivery window of 10am to 6pm… Since this was a delivery to a nonprofit, no one was available to receive the flowers and stayed outside overnight on the street until someone came in to work in the morning.”

Helpful Report

(Finer Flora) - Posted 2 years ago

“Delivery was a day late. Arrangement was small. I paid 115 and don’t feel I got a good value for not money.”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

“I specifically ordered roses for delivery on the Friday, asking that if the person failed to open, that it be delivered to the next door neighbor since my friend has a small baby and has a sign on her door saying don't knock. Instead what she got was the flowers delivered to the post office. And my friend was only able to collect the flowers on the Monday. By that time the petals had started to go brown. This was despite the email i received saying it had been delivered to her. Not the surprise I envisaged for her.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“Some of the flowers were dead on arrival. Would expect them all to be ok as double the cost compared to highstreet shop/florist.”

Helpful Report

(Cora Louise) - Posted 2 years ago

Hi Jo, thanks for taking the time to leave us a review , I'm so sorry you were not 100% delighted with your order, I cannot see you have been in touch with our support team about your order and we are keen to get this resolved for you so do please email us at support@floom.com with any images you have of the arrangement that was delivered and we will be able to help you.

Posted 2 years ago

“Unclear if flowers were delivered.”

Helpful Report

(Mad Lilies) - Posted 2 years ago

“The flowers were delivered the day after they were supposed to, even if mentioned on the note to leave it by the front door if there was no one at home. So the timing was completely wrong and I can’t explain the person is receiving about that, they won’t believe you.”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 2 years ago

“Nice flowers.. awful service”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“Very disappointed. Quality of the flowers was great but the after sales and follow up around issues was very poor”

Helpful Report

(Love And Blooms) - Posted 2 years ago

“Flowers were lovely, but delivered at 7:50 pm. I put the order in early the day before for a birthday. Kind of useless to arrive at 7:50 pm.”

Helpful Report

(La Catrina Flower Shop) - Posted 2 years ago

“I ordered flowers for my daughter who is ill for same-day delivery. They did not arrive. I spent time trying to call and then emailed. Floom I did hear back from customer service and they looked into it, but it was a lot of back and forth and I was disappointed she did not receive them on the day I had ordered them. I went with Floom because it said "same Day delivery" for October 1st. They arrived the next day but not until late in the day (5 ish). It proved to be a bit stressful for me. It did not give me confidence in Floom.”

Helpful Report

(William Paul Floral Design) - Posted 2 years ago

“The flowers my mum received on her birthday were unfortunately not what was advertised on this website. Disappointed”

Helpful Report

(Phillo) - Posted 2 years ago

“Delivered too late”

Helpful Report

(Garden Of Eden Flowers) - Posted 2 years ago

“Flowers arrived dead to congratulate friends on their baby - so very embarrassing experience. Floom did re-deliver but the damage was already done.”

Helpful Report

(Bimba) - Posted 2 years ago

“I paid extra for same-day delivery, but the flowers were not delivered until the following evening. I got zero confirmation from your team that the flowers were delivered. I rang customer service to inquire about the update of the delivery, I was told I would get a callback and that never happened.”

Helpful Report

(Clapham Flowers) - Posted 2 years ago

Floom is rated 4.4 based on 21,360 reviews