Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,360 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,360 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1605

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver left the flowers with the neighbour even though the recipient was home and i had provided her number just in case anyway. Maybe hire people that actually try to reach the recipient before resorting to plan B. Having to tell my girlfriend that she needs to go pick up flowers at her neighbour's completely ruins the surprise and therefore defeats the whole point of your service.”

Helpful Report

Posted 2 years ago

Hello Julien, I'm so sorry your order wasn't left with your recipient. Our drivers take great care to your reach them at the time of arrival. Thank you for your feedback, we will share with our florist partner for the future. You can issue your complaint with our customer support team at: support@floom.com, thanks again.

Posted 2 years ago

“I was disappointed with the order I had delivered last Feb 9 to Bush St in San Francisco from Sol Ambiance. It was an arrangement of cymbidium flowers but the red colored ones were drooping upon receipt of the arrangement.”

Helpful Report

(Sol Ambiance) - Posted 2 years ago

Hello Joy, I'm so sorry for the disappointing delivery experience. We pride ourselves on delivering the freshest most beautiful bouquets and we're sad we missed the mark with your order. Thank you for your feedback, we will inform our florist partner right away. You can send us any images you have of the delivered bouquet directly at: support@floom.com and we'll get back to you with resolution, thank you.

Posted 2 years ago

“It was not a very good experience because the order arrived very late, and it was confusing because I first received the DELIVERED notification and the order arrived 4 hours later. So I thought the flowers were somewhere else and I couldn't get in touch with your customer service.”

Helpful Report

(Flowers By Coley) - Posted 2 years ago

Hello Luis, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a delivery fee refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 2 years ago

“The site allowed me to make a purchase only for me to receive an email 30 minutes later saying the flowers were out of stock. Though the refund process was pretty smooth, I can't help wondering why they let me buy them in the first place.”

Helpful Report

(Inspirations Florist) - Posted 2 years ago

“The flowers were nice but the note that came along with it brought the whole thing down. For a $200+ Bouquet, you would expect a nice card, but all they did was print it out on jagged pieces of paper, and slap it on another piece of paper. It looks more like a ransom note than a nice card for a bouquet.”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 2 years ago

“Nice flowers, but awful delivery comms: despite calling Floom on the day, the delivery window couldn't be narrowed from 'between 10am to 6pm'. Received a 'delivered' notification at 5:55pm, but the flowers almost an hour later. The notification was obviously a lie, intended to mark the delivery as being on time. Tbh I don't really care about the lateness (I wouldn't have mentioned this if they hadn't asked for feedback) but the awful communication and the weird lie mean I'll not use Floom again.”

Helpful Report

(Iridescent Florals) - Posted 2 years ago

“I was excited to suprise my mom with flowers on her birthday but they weren’t delivered on time. So I contacted Floom through chat and was assured they would arrive the next day. However although the status says it’s prepared for a day now, my mom still hasn’t received the flowers :(”

Helpful Report

(Kendall Flower Shop) - Posted 2 years ago

“I ordered once. I have since been spammed by email. The first was clearly a form letter claiming to be the manager reaching out personally. Since then, I have been spammed by a site which collects reviews. I have tried to unsubscribe. I will try again. In addition, this review form doesn't have the options which are actually appropriate (no "same day" choice, for example). I hope they get their act together as a company and get professional because it is an excellent idea. Shame. Good service, but I cannot recommend due to the spam.”

Helpful Report

(Eternal Petals) - Posted 2 years ago

“Confusing selection when ordering online - it was showing flowers that did not deliver to my area or couldn't be delivered on the selected date even though I had the necessary filters enabled. Premium delivery was on time however the delivered bouquet was significatly different to what I ordered, the specific flowers mentioned in the description were missing and were replaced by less attractive ones. No reply to my complaint was received as of yet however I got multiple emails asking for review in exchange for store credit.”

Helpful Report

(Marys Florist) - Posted 2 years ago

“Your website indicated my order would be delivered on Boxing Day but they were not delivered until December 28th.”

Helpful Report

(Beautiful Bunch Derby) - Posted 2 years ago

“Order was cancelled - will use Interflora in future.”

Helpful Report

(Flowers Unlimited) - Posted 2 years ago

“Delivered flowers are not as per picture. Not worth 135£”

Helpful Report

(Floritta) - Posted 2 years ago

“Flowers have not been delivered as promised”

Helpful Report

(Larkspur And Lavender) - Posted 2 years ago

“Very disappointed. I bought the flowers to be delivered for my friend's birthday over a week before it was supposed to be delivered. On the day of the delivery, they contacted me saying they can't deliver today and I have 2 options, to cancel the order or get it delivered another day. I was very upset as my friend's birthday was today and not some other day. I ended up canceling the order and getting the flowers from another online shop that was able to deliver on the same day!”

Helpful Report

(Larkspur And Lavender) - Posted 2 years ago

“The plant I received had dried ends and the pot is chipped. Not to mention the high delivery fees. Not very happy with the product”

Helpful Report

(Sunny Florists) - Posted 2 years ago

“See pics for yourself. I've never been baited and switched so badly. They substituted those gorgeous pale pink flowers for some tacky looking hot pink and green daisy things I'd expect in a $5 bunch from 7eleven. They offered a 40% discount even though the website says you get the bouquet you ordered or your money back. So this is the worst of many flower delivery businesses I've ordered from. Never again.”

Helpful Report

(Andrea's Flower Shop) - Posted 2 years ago

“The flowers were gorgeous but arrived on Saturday instead of Friday, which completely ruined the surprise I was hoping to plan. Also I did not here back from customer service when trying to track down my order on Friday night”

Helpful Report

(My Blooming Business) - Posted 2 years ago

“Afraid the flowers never arrived and Floom couldn't get ahold of the florist. They resolved it quickly and refunded my order but still a bummer.”

Helpful Report

(Flowers On Essex) - Posted 2 years ago

“I requested flowers be delivered between 10-4pm, flowers not delivered until AFTER 6:00 pm. Wasted my entire day waiting for delivery. All day status listed on tracking site stated orde was ‘prepared’ . Very poor communications. Had to call for update, when I spoke with someone they said delivery was on its way, didn’t get delivered for over an hour later.”

Helpful Report

(Daily Flowers) - Posted 2 years ago

“Delivery on time. The flower arrangement was a disappointment as bulked out by cheap foliage.. the flowers in the website picture were delicate and pretty -the ones which were delivered were brash and cabbage like meh - not what I ordered not what I wanted - felt a bit embarrassed sadly . - Please don’t bother with the 15 % off for next order Floom as will be redundant - the stars are for the on time delivery only-”

Helpful Report

(Pot Pourri Flowers) - Posted 2 years ago

Floom is rated 4.4 based on 21,360 reviews