Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,463 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,463 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Way overpriced!! I was hoping that spending $218 on an arrangement would guarantee an impressive bouquet. Nope. It got me 5 peonies and 2 sprigs of lavender. So even with the 15% discount you’re offering for writing this review, I would still not use Floom because they are so ridiculously expensive. Though, since you are clearly making enough through price gouging to be able to offer 15% off for writing a review, could you apply that discount to my original order?”

Helpful Report

(Art Bloom) - Posted 2 years ago

Hi Erin, thank you for your review. We are sorry to hear that your were not happy with the order you received. If you could please send us images to support@floom.com we will be able to look into this further for you.

Posted 2 years ago

“I did not receive the order of flowers I ordered.”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 2 years ago

Hi Kristen, thank you for your review. We are sorry to hear that you did not receive the flowers you order. Please email support@floom.com and we will look into this further for you.

Posted 2 years ago

“I was glad Floom delivered the Mother's Day flowers I ordered on time to my mum but was disappointed by the bouquet itself. It came in its own vase but apparently, the water was dirty and the flowers only lasted 3 days, which would be fine if I had spent like £30 on them but I paid £100 so I would expect they'd last at least a week. As well, the bouquet didn't look like it did on the site, with some of the flower stems broken off. Again, I understand it's not likely to look exactly like the picture but what arrived didn't look like it was worth £100. I've attached the bouquet photo on the site and what arrived on the day for reference. Worth noting I paid for the 'superior' bouquet that looked much fuller than the standard £60 bouquet, but what arrived looked more like the standard.”

Helpful Report

(Sergey Florist) - Posted 2 years ago

Hi Hamish, thank you for your review. We are sorry to hear that you were disappointed with your order. We appreciate the feedback you have provided us with and will use this moving forward to improve our services.

Posted 2 years ago

“I ordered a bouquet of peonies but roses were delivered. Was not contacted about the substitution. The title of the product name said “hand-tied peony bouquet.””

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

Hi Diana, thank you for your review. I am sorry to hear that you received substitutions and we are sorry that you were not informed of the substitutions. I have contacted you regarding this. Looking forward to hearing from you soon.

Posted 2 years ago

“The Message was not as requested. The Flower arrangement was way smaller than represented on the Web. Over all disappointed.”

Helpful Report

(Flowers Of The Valley) - Posted 2 years ago

Hello there and thanks for your review! We're very sorry to hear about this, is there a reason you didn't reach out to our support team? we always do our best to ensure that every delivery is perfect and we'd love to support you through this! Please reach out via phone, chat or e-mail and we'll do our best! Kind regards, Floom

Posted 2 years ago

“A competitive (though rather high) price for the product (a peony bouquet with delivery). However, the flowers were delivered one day earlier than requested; only two days after delivery they are already wilting; and there was no way to send a card or message with the flowers of a length greater than 210 characters.”

Helpful Report

(Bloomie Flower Studio) - Posted 2 years ago

“Flowers were not fresh.”

Helpful Report

(The Flowers LA) - Posted 2 years ago

Hi Mariam, Thanks for taking the time to leave a review we welcome your feedback, I'm sorry you were disappointed with your order, I can see our customer support team has worked with you to resolve this and issued a refund..

Posted 2 years ago

“This is a poor service delivery I have ordered flowers for my son’s birthday They did not deliver the flowers on the day because they did not know if the address was in Brooklyn or Manhattan! They had plenty of time to ask.. they could have contacted me via email or just phoned my son! Then I received an email saying that they may not deliver and will not refund me .. I emailed back as the situation was very upsetting confirming the address and they delivered the day after … the flowers were nice but my birthday present ruined …”

Helpful Report

(Flowers On The Ave) - Posted 2 years ago

Hello Anne, I'm so sorry we weren't able to deliver your order on time due to the address issue. I do see our florist partner tried their best on the day to locate the address provided and since they operate in different boroughs it was difficult but they eventually located your son's address. Thank you for your feedback.

Posted 2 years ago

“The flowers I ordered based on the photograph were not the same as the flowers that were delivered. I orders white Parrot tulips and plain white and pink tulips were delivered instead. While the quality of the delivered flowers was good it was not as ordered. I was not informed in advance that any substitution would be required. When this error was pointed out a small discount was offered to me and is in the process of being done but this is not the point. I would have selected something else had I known the order would not be as pictured OR as described in my confirmation.”

Helpful Report

(Andrea's Flower Shop) - Posted 2 years ago

Hello Nancy, I'm so sorry for the disappointing delivery. We try our best to inform our customers of any substitutions that are expected from the florist. We are going to work with our partner florist to ensure they always inform us of changes before a delivery is made. Thank you for your feedback.

Posted 2 years ago

“Thank-you for the service however I was very disappointed I had been charged a fee of 9.99 for same day delivery before 6.00pm only to receive my goods after 7.30pm I had to chase down the delivery. When the flowers arrived I then experienced being told that it was a bank holiday and I should be grateful I received my goods at all. I made sure when I made my purchase that it being a bank holiday it would not be a problem. I spent over £130, and in all honesty the flowers where not in the greatest condition. Some very worn and they do not seem they would last So all in all a very poor service,”

Helpful Report

(The Flower Gallery) - Posted 2 years ago

Hello Aaron, I'm so sorry for the delayed delivery. I have now fully refunded your delivery fee due to the wait. Please allow 5-7 working days for processing, thank you.

Posted 2 years ago

“I selected Floom for the beautiful bouquets but also for the speed of delivery. Unfortunately the delivery person attempted delivery to the wrong address and did not attempt to contact the recipient until after the time they would attempt redelivery. Because of this miss, my delivery was going to be at least FOUR days delayed (with a weekend and bank holiday apparently being unavailable for delivery). In addition, they confirmed that they would be delivering the same flowers, meaning the recipient will have four fewer days to enjoy the flowers. There was no offer to deliver on the weekend or make a new bouquet, even though the mistake is entirely on their side. I am pretty disappointed and would not use floom again.”

Helpful Report

(PM Flowers) - Posted 2 years ago

Hello Melissa, I'm so sorry for the delay as a result of the delivery driver making a mistake on the first attempt. We have confirmed your order has now been delivered. Please provide images of the arrangement if there was any damage or decay that occurred before delivery was made to: support@floom.com, thank you!

Posted 2 years ago

“While the purchasing and delivery went well, the actual arrangement was not at all like what I ordered (what was pictured). Had I know they were going to substitute the modern vase and use bright festive colors I would not have ordered it.”

Helpful Report

(Jackie Jo Flowers) - Posted 2 years ago

Hello Carin, I'm so sorry your order was delivered with substitutions. We try our best to inform our customers of any changes before delivery is made and we're disappointed we weren't able to inform you before your order was delivered. Please send images of the delivered arrangement to our team for review at: support@floom.com, thank you!

Posted 2 years ago

“The flowers were delivered without a card (although I wrote a message on the form), and the recipient did not know who they were from.”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

Hello Rami, I'm so sorry we weren't able to deliver your order with the card included. We understand how important it is for your recipient to know who their sender is. Please contact us with your order number so we can inform the florist right away at: support@floom.com, thank you!

Posted 2 years ago

“order 2 days before delivery. Delivery was ltoo late for a birthday gift.”

Helpful Report

(The Flower Gallery) - Posted 2 years ago

Hi Christophe, thank you for your review. We are sorry to hear that you were upset with the delivery time of your order. Our partner florists deliver between 10am and 6pm everyday. Unfortunately, as they use different means to deliver, we are unable to offer a time slot or tracking link for our orders. We hope that your recipient enjoyed their flowers.

Posted 2 years ago

“My flowers were out for delivery for over a day and a half. They arrived in a box and did not look fresh. Would not recommend floom.”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

Hi Sophia, thank you for your review. We are sorry to hear that you were not happy with the flowers sent. For future orders, please contact support@floom.com within 72 hours of the delivery being made and we can look into this further for you.

Posted 2 years ago

“Flowers were delivered on the wrong day”

Helpful Report

(A&B Flower Shop) - Posted 2 years ago

Hi there! We're so sorry that the flowers arrived late and while we do take every measure we can to ensure that every part of the florist-to-customer process is smooth and efficient, rare hiccups can occur - we're incredibly sorry for this and we hope you give us another chance in the future! Kind regards, Floom

Posted 2 years ago

“This flower arrangement is not remotely resembled to the one that was shown on the website. The flowers are partially “dried” and “dead””

Helpful Report

(Zita Elze) - Posted 2 years ago

Hi there and thanks so much for your review! We liaise with florists often to make sure that our customer are getting the freshest, most beautiful arrangements possible but sometimes due to one reason or another, this isn't always possible. In cases like these we would love it if you'd reached out to support@floom.com and we'd have done our best to sort out a great solution here so you were just as thrilled with our service as we are! In this particular image, it looks like there's possible some guard petals left on the stems that need to be removed! I hope this helps and please don't hesitate to reach out to us again in future as I wasn't able to find any contact from you linked to your order number, but we're always happy to help! Kind regards, Floom

Posted 2 years ago

“Delivered a day late, ordered for a Saturday and delivered on a Sunday. Not as many blooms in the bouquet as pictured, mainly filler foliage.”

Helpful Report

(Blossom And Thread London) - Posted 2 years ago

Hi there and thanks so so much for your review! It's a shame that your delivery was late - we try to be very proactive to ensure that things like this aren't missed but it looks like this one got by us and was delivered a day late by our partner florist and we apologise for that. We also apologise that you weren't happy with the delivery that was made - if this ever happens again, please send images to support@floom.com and we'll do our best to make things perfect for you! If you ever feel like Flooming again, please e-mail us on the above e-mail for a discount on your next order! :) Kind regards, Floom

Posted 2 years ago

“Very poor value for money. I have been buying flowers from Floom for sometime and disappointing to see what was sent this time. I will not be buying from Floom anymore. Sorry!”

Helpful Report

(Garden Of Eden Flowers) - Posted 2 years ago

Hi there and thanks so much for the review! When ordering through Floom, the specifics of exactly which supplier and which florist your order is honoured by can change - but we have a policy that what you see is what you get. If what you ordered is ever different to what the courier delivers, please get in touch and we'll do our best to remedy things! Thanks so much for being a regular Floomer and I hop you choose to give us another shot some day! Kind regards, Floom

Posted 2 years ago

“First of all; My apologies for not writing this review sooner, but it’s taking me some time (i.e. a few days to gather proof). I’m disappointed with the Sansa bouquet that was delivered. It was missing a number of flowers within the bunch, i.e. Freesia, Astrantia and the Eucalyptus. Also, I paid for the Superior Sansa bouquet, but it seems it was the original, that was sent and delivered to my wife. Very disappointing.”

Helpful Report

(Iridescent Florals) - Posted 2 years ago

Hi there and thanks so much for your review! We always do our best to ensure that every bouquet our florists send out is of the highest quality but sadly that's not always possible. In this case I noticed that you didn't reach out to us which is a shame because we'd have LOVED to have made this right for you! Thanks so much for choosing Floom and if you ever feel like giving us another shot, please fire us an e-mail with your order number for a discount on your next order! Kind regards, Floom

Posted 2 years ago

Floom is rated 4.4 based on 21,463 reviews