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Floom Reviews

4.4 Rating 20,636 Reviews

84 %

of reviewers recommend Floom

Company Reviews

4.4

Based on 20,636 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 23rd April 2024

Floom 5 star review on 23rd April 2024

Floom 5 star review on 28th March 2024

Floom 5 star review on 28th March 2024

Floom 5 star review on 19th March 2024

Floom 5 star review on 15th March 2024

Floom 5 star review on 14th March 2024

1558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were supposed to arrive by 6PM, it arrived closer to midnight. the flowers were nothing like what was in the image. ordered the "Pretty in pink" which was predominantly pink roses. the bouquet delivered was almost all red with maybe 3 or 4 pink roses.”

(Andrea's Flower Shop) - Posted 7 months ago

Hi Brijeet, Thank you so much for taking the time to review Floom. We are disappointed to learn your delivery was late in the day and flower arrangement not quite as expected. We have sent you an email to address the issue further.

Posted 6 months ago

“Brought flowers for over £130 but never arrived between 10am and 6pm so they were wasted. Customer service was quick but couldn't care. Also found the same flowers on the florists website for £40 less so never recommending this site again”

(Lotus Boutique London) - Posted 7 months ago

Hi Lochan, thank you for your review. We appreciate your feedback and will use this moving forward to improve our service.

Posted 7 months ago

“Paid for same day delivery. Was suppose to be a birthday gift. Didn't receive them. Agent was uncaring and basically said they only take the money. Anything else is the third party's responsibility. Order should have been refunded immediately. Pathetic business ethics.”

Posted 7 months ago

“Dreadful experience - avoid at all costs!! This was supposed to be a birthday gift and I paid extra for delivery on the day, a Sunday. The delivery didn't arrive on the Sunday... or Monday... but finally on the Tuesday afternoon, 2 days late. The bouquet was also a lot smaller with fewer flowers than the Prudence Large I paid almost £100 for. Floom have offered to reimburse the extra cost of Sunday delivery - about a fiver. Instead of it being a lovely surprise it was very embarrassing to ask the birthday girl to let me know if my present had arrived. I wish I'd read the poor reviews (especially the ones about funeral flowers arriving days late - totally unacceptable) before ordering from Floom. This company's a joke and they will let you down big time. Don't buy from them.”

(Botanique Workshop) - Posted 7 months ago

Hi Anna, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and your getting in touch with us to help us resolve this for you.

Posted 7 months ago

“Very bad experience from delivery to the actual product we received. Bouqet looked like I could have purchased them from Whole Foods and I paid $160 for them.”

(Rainbow Florist Designers) - Posted 7 months ago

Hello Keon, I'm so sorry for the disappointing delivery and thank you for your feedback. I see you had let our support team know and we have submitted a partial refund due to the size and quality issues. Please let us know if you required anything further by emailing our team directly at: support@floom.com, thank you!

Posted 7 months ago

“Delivery never happened constantvon line chats still no delivery. Asked for full refund that happened use you again NEVER”

(Jafera Floral) - Posted 7 months ago

Hi Melanie, I am so sorry that your order never arrived. This is not the service we aim to provide and like you, we are extremely disappointed that we missed the mark. That said, I can confirm your order was refunded last Thursday. Please be advised that refunds take 5-10 business days to fully process. Please don't hesitate to email Floom at support@floom.com if you have any other questions or concerns.

Posted 7 months ago

“Floral no show with no back up in as per their reputation. So birthday flowers ordered for a friend which was confirmed as being out for delivery at 9.20am was cancelled and refunded an hour later via email with no alternatives provided. AVOID!”

Posted 7 months ago

Hi Bea, I apologize for the inconvenience surrounding this order. Unfortunately the order was cancelled because the florist did not have the stock to complete the arrangement. Stock issues tend to impact all florists in a particular area, so providing an alternative option when we were given little notice would have been quite difficult. While we did ask our florist to deliver the next day, they were not certain they would have the correct stems in stock by that point, so we determined the best course of action would be to issue a full refund. That said, I am terribly sorry for the disappointment it would love to rectify the matter further. If you could email our team at support@floom.com, we'd be happy to discuss the matter further.

Posted 7 months ago

“Even though I paid for next day delivery my flowers never showed up for a birthday present for a friend. The tracking page was and still is stuck on ‘with florist’ when raising this with the customer service team on the day of the delivery they said sometimes the system is stuck like this at the florist forgets to update it and assured me my delivery would be there by 6pm. When I checked with a friend the following day nothing had arrived. I flagged this to the customer derive team, they said they will check with the florist and issue me a refund by the end of the day if they haven’t heard back. It has been over 24 hours since and I haven’t had an update, or a refund. Do not waste your time with this service.”

(Jafera Floral) - Posted 7 months ago

Hello Georgina, I'm so sorry our florist partner was unable to complete the delivery of your order and we were unable to receive an update from them when we inquired. We have now fully refunded your order, please allow 5-7 business days for processing. I will also email you directly to confirm the refund. Please respond to our email message with any further questions or concerns, thank you!

Posted 7 months ago

“The flowers did not arrive”

(Petals @ Bibendum) - Posted 7 months ago

Hello there! We regret that this order was sadly not delivered, but it was fully refunded ASAP and we did apologise for the unfortunate circumstances here. Kind regards, Floom

Posted 7 months ago

“While my friend recommended Floom (as I'm out of town and wanted to know a good place in San Diego) - sadly I was deeply disappointed. I ordered a simple bouquet for $100 for a family death and when I arrived just one day after the flowers were delivered, I saw dead wilted roses and other flowers that didn't even last 24 hours. I actually would like another boquet delivered, as I was so disappointed.”

(Green Fresh Florals + Plants) - Posted 7 months ago

Hello there! At Floom we pride ourselves on always deliver fantastic quality flowers, every time. In the rare event that we do have an issue with a delivery, we work our hardest to ensure that everything is sorted out ASAP. In this case it appears that we weren't informed about any issue with the flowers nad you still have not ever reached out about it. If you had reached out we would have been only too happy to refund and redelivery this bouquet.!

Posted 7 months ago

“Never got flowers although order said delivered ; customer service also did not follow up with additional delivery confirmation information.”

(Kendall Flower Shop) - Posted 7 months ago

Hello there! We would like to also add that we did chase this up for you and have fully refunded this order. Kind regards, Floom

Posted 7 months ago

“I am writing to share my recent experience with Floom, and unfortunately, it was far from satisfactory. I ordered sympathy flowers following a painful loss in my family, seeking solace in the gesture of sending flowers to commemorate the departed. Regrettably, Floom's post-order process and updates during this sensitive time left much to be desired. When I placed my order just before 5 p.m., I selected Floom with the expectation of a same-day delivery, which was crucial considering the circumstances. The website explicitly mentioned an expected delivery time of 9 p.m. on the same day. However, the subsequent events unfolded in a rather disappointing manner. Floom's order tracking system provided no real-time updates, and it remained stuck at "with florist" status for an extended period. This status change only occurred the following day when it abruptly shifted to "delivered," despite my having paid for a same-day delivery. Upon contacting Floom's customer service, I was informed that the flowers had indeed been delivered on the same day, but the system had failed to reflect this timely action due to a florist-side lapse. In a situation where I couldn't personally follow up, this lack of transparency and communication proved to be deeply frustrating. Having been a loyal customer of a leading competitor for years without facing such issues, this contrast highlighted the shortcomings of Floom's service. My disappointment extends beyond the technical glitch in their portal system. It was disheartening to find that Floom's customer service seemed to lack an understanding of the emotional significance behind sending sympathy flowers. There was a distinct absence of empathy and acknowledgment that these flowers were not just any purchase, but a gesture of compassion and support during a difficult time. This entire experience has left me feeling let down and unheard. It is with a heavy heart that I state this will be my first and last encounter with Floom. In a world where customer service standards have been elevated by industry giants like Amazon and Doordash, it is profoundly disappointing to encounter subpar service from a company that operates online. My hope is that Floom takes this feedback constructively, addressing both technical and empathetic aspects of their service to provide a better experience for others in the future.”

(Floral N5) - Posted 7 months ago

Hi Nirish, Thank you for taking the time to leave such a detailed and constructive review, we truly welcome your feedback. I can see our customer support team worked with you and passed on the proof of delivery the florist provided the day after delivery to show your order was delivered on the correct day but of course this was no help to you on the day itself and I can only apologise that the order status did not update correctly and caused you distress on such a sensitive occasion, I hope you will give us another chance one day as we value your support.

Posted 7 months ago

“Florist couldn’t deliver so didn’t receive anything.”

(Iridescent Florals) - Posted 7 months ago

Hi Alex, Thanks for taking the time to leave a review, I'm so sorry our florist partner was unable to deliver your order due to unforeseen circumstances on the delivery day. I can see our customer service team reached out to inform you and refunded your order. Floom is a marketplace for hundreds of independent florist's and businesses, we know on this occasion we missed the mark but we hope that you will trust us again in the future.

Posted 7 months ago

“My first and last time ordering from your store was a disappointing experience. First of all, why can't I make an order for a specific time? It's a basic feature for a flower store! Instead, I had to wait all day, guessing when my flowers would be delivered. Secondly, it was impossible to talk to a representative. I tried calling all day, but for some reason, they were always busy. When I sent a birthday flower to my friend, I wanted her to receive it in the morning. However, it was delivered at 5 pm when she wasn't even home. Instead of a pleasant surprise, I was nervous and didn't receive what I expected.”

(A&B Flower Shop) - Posted 7 months ago

Hi Alina, Thanks for taking the time to leave a review, I'm sorry your were disappointed with the delivery time and were unable to reach us on the phone, you can always reach out via live chat or email if the phones are busy. Our standard delivery window is between 10am and 6pm as shown on your receipt and when placing the order, and unfortunately, we're unable to accommodate specific delivery times. Our florists are encouraged to plan their delivery routes in the most efficient and environmentally friendly way therefore we can't guarantee a specific delivery window.

Posted 7 months ago

“I am so disappointed! I ordered flowers for my daughter and they we couldn't find them. I reached out four times (left two voice messages and contacted you customer care department and never heard back. We found them late last night in the mail delivery room in a smashed box...that clearly was damages by the delivery person. Some of the flowers are damaged. Im most disappointed that noone contacted me back. (Order # 6b69812)”

(BloomsyBox) - Posted 7 months ago

Hello there and thanks so much for this review. Please contact us on hello@floom.com and we'll do our best to help out! Kind regards, Floom

Posted 7 months ago

“Advertised a delivery date that was never possible. Which ruined birthday plans. Customer service proceeded to gaslight and lie. Refund failed till I kept messaging them asking where it was. Awful service - better of going directly to the florist than using unreliable middle man.”

(Rita Marfo Flowers) - Posted 7 months ago

Hello there We do not agree with some of the points presented here but we do regret that successful delivery didn't happen on time, and we did indeed fully refund this order. Regards, Floom.

Posted 7 months ago

“Horrific arrangement, especially for the money. I was so embarrassed I actually apologized to the person I sent them to... Will never use Floom again.”

(Flower Of The World) - Posted 7 months ago

Hello there and thanks so much for your feedback! Sadly you did not provide us with any images of this arrangement nor was your complain within a reasonable time of the order being delivered and as such we were unable to help you on this occasion. Kind regards, Floom

Posted 7 months ago

“The flowers we received were awful. Not only did the bouquet look nothing like the picture ordered, the flowers were actually closed. This despite me emphasizing that this was for my wife's bridal bouquet - an incredibly special occasion that was almost ruined.”

(Floritta) - Posted 7 months ago

Hello there and thanks for your feedback! At Floom we pride ourselves on the quality of our bouquets and our wonderful customer service. I wasn't able to see any communications from you regarding this order. Were you able to reach out? If you ha gotten in touch I'm sure we'd have been able to save the day here! Kind regards, Floom

Posted 7 months ago

“Flowers were never delivered. Still waiting for my refund.”

(Margaret Emms Florist) - Posted 7 months ago

This order has now been fully refunded - we deeply apologise for any inconvenience caused. Kind regards, Floom

Posted 7 months ago

“Excellent fast beautiful flowers”

(Phillo) - Posted 7 months ago

Hello! Thanks so much for your kind words, but this seems to be a 1-star review! We're not sure what happened here but we hope it's possible to fix! Again, thanks so much for your kind words! Kind regards. Floom

Posted 7 months ago

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Floom is rated 4.4 based on 20,636 reviews