Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,353 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,353 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1605

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered a day late. On the 15th Feb. clearly missed the entire point of the delivery.”

Helpful Report

(Flowers & Plants Co) - Posted 1 year ago

Dear David, Thank you for taking the time to review our company. We apologise for having the order delayed by one day - we have chased you on the day of delivery for the delay and we agreed with this. We have also offered the delivery fee refund due to the inconvenience. Warm wishes, Floom Team

Posted 1 year ago

“When the flowers arrived it was too late and we already were outside and she first saw the flowers at 15th.”

Helpful Report

(Garden Of Eden Flowers) - Posted 1 year ago

Dear Deniz, Thank you for taking the time to leave us a review. We are sorry for the inconvenience caused by the delay in delivery. Due to the year's busiest day, some of our partners' florists have encountered delivery delays which were advertised upon checkout. We could see that the order was delivered on the day for you. If you have any further queries, we will be happy to assist you. Warm wishes, Floom Team

Posted 1 year ago

“Cancelled last min, given refund without reasonable explination”

Helpful Report

(Kremp) - Posted 1 year ago

Dear Harvey, Thank you for the time taken to leave us the review. We completely understand that has caused inconvenience and we can only apologise for this at this point. We can see that our colleagues tried to find another partner florist to cover the order for same-day delivery without success, therefore they had to proceed with the refund. This is not the level of service that we aim to provide and our management department is chasing to get the collaboration with the florist that cancelled the order, in the right direction. I hope you will give us another chance in future, to make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Plant isn't anywhere near the immage on the website - there isnt anything pink, nor the leafs or vase disappointed!”

Helpful Report

(Garden Of Eden Flowers) - Posted 1 year ago

Dear G, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the plant delivered. We could not find any communication about you getting in touch to discuss with us about this so we could get this sorted for you. If we had been contacted within 72 hours of delivery, for sure, we could make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“My flowers didn’t arrive Same Day as guaranteed. In fact they didn’t arrive until late afternoon the next day. When I contacted Floom, they said they’d refund my delivery fee but not the £60 I’d spent on flowers that were now useless. People order same day flowers for a reason. Very poor service. I’ve used them in nyc with no problem but I’ll think twice now. Shocked that they aren’t refunding the full cost or providing a credit.”

Helpful Report

(Clapham Flowers) - Posted 1 year ago

Dear Rebecca, Thank you for taking the time to leave us a review. We are sorry to hear that you were disappointed by the delivery frame of the order. Our partner florist had unforeseen logistic issues therefore the delay in delivery. We have provided you with a refund of the delivery fee for the inconvenience. If you would like to discuss this further, please, do not hesitate to get in touch.

Posted 1 year ago

“My flowers were not delivered on Valentine's Day, nor were they delivered at all. Incredibly disappointed, would not use this service again nor would I recommend it to anyone else.”

Helpful Report

(Larkspur And Lavender) - Posted 1 year ago

Hi David, Thank you for taking the time to leave us a review, this is highly important for us. We are sorry to hear that you could not find the order. We have to get the proof of delivery for you and has been sent to your email today. The order was left in a safe place as the recipient could not be reached for delivery, and as advised on the order. If you would like to discuss this further please do not hesitate to reach us at support@floom.com. Warm wishes, Floom Team

Posted 1 year ago

“Have been good over the years but a Valentine's Day bouquet was delivered with dead roses, which did not go down at all well! The recipient was so embarrassed by this that I only found out a few days later. Floom refused to do anyhting without a photo, which I don't have, as the dead roses were thrown out straight away. Floom refused point blank to do anything about it, either a partial refund or better still, a replacement of the roses. Poor, and such a shame that Floom are so intransigent with a longstanding customer - whcih they have now lost”

Helpful Report

(Botanique Workshop) - Posted 1 year ago

Hello Jonathan, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner and images help us to verify the bouquet is damaged or has quality issues. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 1 year ago

“Ordered at 10AM received at 6:30PM Poor bouquet actually thought there was more flowers in there than decoration. Too expensive for 50 pounds”

Helpful Report

(Monstera Floral Design) - Posted 1 year ago

Hello Dženan, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 1 year ago

“We didn't receive the delivery. I don't understand what I paid for. I would like to get a refund”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

Hello Tamar, I'm so sorry your delivery wasn't recovered on the day of delivery. I've investigated your order and see we sent you proof of delivery from our florist partner. Please let us know if it wasn't helpful in locating your delivery, thank you!

Posted 1 year ago

“Ordered Valentine's day flowers and got a delivery confirmation email saying "Delivered"Called girlfriend and she had no bouquet or missed you note.As she was at home the whole day.2 days later and still no flowers.Hefty delivery charge for WHAT!!!.”

Helpful Report

(F For Flower) - Posted 1 year ago

Hello Brendan, I'm sorry we weren't able to complete delivery of your order on the 14th. I have investigated your order and see we did send out a redelivery which arrived today the 18th. We have also refunded your delivery fee due to the wait. Please allow 5-7 business days for processing. Please let us know if you required any further assistance, thank you!

Posted 1 year ago

“Horrible horrible horrible. Never been more disappointed with a business in my life. I paid $247 for a large bouquet and 3 half-dead flowers showed up in a paper bag. You should be embarrassed with yourselves— I’m telling everyone I know to never order from you again.”

Helpful Report

(Padam) - Posted 1 year ago

Hello Grace, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 1 year ago

“My girlfriend never received the flowers i ordered”

Helpful Report

(Eternal Petals) - Posted 1 year ago

Hello Elvis, I'm so sorry we were not able to complete the delivery of your order. I see we did process a full refund for your order due to the failure to deliver. Please allow 5-7 business days for processing. Let us know if you have any further concerns, thank you!

Posted 1 year ago

“I never received the flowers. I still have not been refunded. I reached out to the support team. It has been two days and I have not heard anything. Like the person delivering the flowers never reached out to the recipient like instructed.”

Helpful Report

(Flùr Flowers) - Posted 1 year ago

Hello Jack, I'm so sorry for the disappointing delivery experience. I've investigated your order and I don't see when you reached out to our team. Please send a message with your order details to our team directly at: support@floom.com, we will be happy to look into this issue for you, thank you.

Posted 1 year ago

“Flowers were not parrot tulips as advertised. Could have got a better fresher bunch at a supermarket. Day 2 and already fully opened”

Helpful Report

(Sunflorist And Events Ltd) - Posted 1 year ago

Hello Jacqui, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 1 year ago

“Delivered outside of projected delivery hours. Plus, if you have a selection of flowers that is advertised to arrive on valentine’s day, they need to come on valentine’s day—if not, it’s hardly better than expired. A disclaimer that basically says “you can’t count on our business” with no compensation feels insulting, unhelpful, and dishonest. The only money i spent here was due to your SEO, and i’ll never spend any more.”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 1 year ago

Hello Sean, I'm so sorry for the delayed delivery on the 14th. We would want to review the order with our partner florist. Please contact our team with your order details at: support@floom.com, thank you!

Posted 1 year ago

“Never got delivered. Unhelpful customer service. Waste of time.”

Helpful Report

(Petals In The Mist) - Posted 1 year ago

Dear Toussaint, Thank you for taking the time for the review. We are sorry about how the delivery of this order has gone. We have checked what happened and we can see that the failed delivery in the first instance. Due to the sensitive nature of the details as is a delivery address, we won't be able to get into too much details here. We could see that our colleagues provided you with the details via email and we will be happy to discuss this further with you via email if this would help Warm wishes, Floom Team

Posted 1 year ago

“I ordered a boquete to arrive the same day and it didn’t arrive within 2 days! Extremely frustrated, service is not good.”

Helpful Report

(Andrea's Flower Shop) - Posted 1 year ago

Hello John, I'm so sorry your order was delivered 2 days late. I see we were coordinating with our partner to reach your recipient on the date requested and they experienced unexpected delays. We have submitted a refund or you delivery fee due to the wait. Please let us know if you have any further concerns here: support@floom.com, thank you!

Posted 1 year ago

“Poor experience, very poor quality product and the product does not match the description. I WILL NEVER BUY ANYTHING FROM THIS STORE AGAIN.”

Helpful Report

(Orchidya) - Posted 1 year ago

Hello Jonathan, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 1 year ago

“Very disappointed with your service. Delivery was supposed to be by 7pm. Received after 9pm and the Intened recipient had already gone”

Helpful Report

(Luxe Petals) - Posted 1 year ago

Hello Rachael, I'm so sorry your order was delivered later in the evening. I see we have submitted a refund for your delivery fee due to the delay. If you had any further concerns please let us know at: support@floom.com, thank you.

Posted 1 year ago

“Flowers were wilted when I received them and died within the morning, delivery was poor and driver could not find where to delivery too, spoiling the surprise”

Helpful Report

(Botanique Workshop) - Posted 1 year ago

Hello Jack, I'm so sorry for the delivery and quality issues. We would want to hear from you regarding your delivery experience. Please contact our team directly at: support@floom.com with any images of the delivery arrangement as well as the delivery details, thank you!

Posted 1 year ago

Floom is rated 4.4 based on 21,353 reviews