Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,462 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,462 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was never delivered and despite several promises no updates were provided during the day until it was canceled after the delivery deadline”

Helpful Report

(Lotus Boutique London) - Posted 1 year ago

Dear Alan, Thank you for taking the time to provide us with your feedback. Please accept our sincerest apologies for the inconvenience caused. The delayed action on the order was due to us waiting for updates from our partner florist. We completely understand the outcome of this was frustrating and we can assure you that this is not the level of service that we aim to provide. We would love to welcome you back to make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Terrible company. Appalling customer service. Product was not as pictured and flowers were not fresh and died within 2 days.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Floom!  We appreciate the feedback received. We are sorry to hear you are not 100% happy with the flowers received. We strive for all customers and recipients to love the flowers that are received. Our customer support team have communicated with you at every step from raising the initial complaint to a full resolution on that same day. We thank you for sending the photographs to support your complaint and we found there was a small amount of browning to the paler pink rose in the bouquet, to which you have been compensated. Our partner florists work hard to create and deliver fresh quality arrangements and we thank you for raising the issue with us. Many thanks and Best wishes.

Posted 1 year ago

“The worst purchase I have ever done. Flowers looks tired and the order was incomplete. The box was all gone. I will not recommend at all.”

Helpful Report

(PM Flowers) - Posted 1 year ago

Thank you for taking the time to review Floom!  We appreciate the feedback received. We kindly ask you to provide photos of the arrangement as discussed with the team on call yesterday, if you wish for us to assess and investigate further for the quality of the flowers. We are happy to take a look once the requested photos are provided by you as we are disappointed to learn you are not 100% happy and we would love to resolve this matter for you.    Many thanks and Best wishes, Team Floom

Posted 1 year ago

“I am furious with this company!!! I ordered and paid for flowers to b delivered same day for a birthday to a very special person that her gift was delayed so I went to this website and did everything to have them delivered!!!! I emailed and called all day with no reply until 2 AM this morning asking me if the address was correct!!!!!! DO NOT ORDER NOW IM TRYING TO REFIUND AND NO HELP AT ALL!!!!!”

Helpful Report

Posted 1 year ago

Hello Terri, I'm so sorry our florist partner was not able to complete the delivery of your order on the date requested. I see it failed on the day and we offered a redelivery which was declined. We have since processed a full refund of the product price which will take 5-7 business days. Please let us know if there are any further issues you wanted to report directly at: support@floom.com, thank you!

Posted 1 year ago

“My order did not arrive. I submitted a help request and it has been 3 days with no response from customer service. I paid $200 for a non-existent product.”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

Dear Britta, Thank you for taking the time to share with us your feedback. We apologise for the inconvenience caused by not having the order delivered. Unfortunately, there was a misunderstanding with our florist team therefore the order was not sent out for delivery. Our colleagues have processed a full refund for you and they have sent an email in confirmation. We completely understand that this was frustrating and we can assure you that this is not the level of service that we aim to provide. We would love to have you back and make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Terrible they cancelled the evening before the delivery”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Hello Sofia, Thank you for leaving a review for us here at Floom. We do appreciate all feedback we receive. We are very sorry we were not able to complete a delivery for your recipient. However, the delivery address was for a University Building and as such we could not guarantee a secure delivery as a third party courier service was needed to complete this delivery. DPD are not able to call recipients to complete as per the instructions left on your order to ' call the number for the girl to come out and collect'. Our partner florists are not able to guarantee a safe delivery with this kind of request and we had to sadly cancel the order to not risk a failed delivery. We do hope you will choose Floom again for a future purchase, Best wishes. Floom Team

Posted 1 year ago

“Spent £45 on a bunch of flowers thinking they'd be a nice big bouquet and they were TINY. The smallest bunch of flowers I'd ever seen. I was really dissapointed and upset as they were supposed to be a really special gesture. Will not be using you again and tbh, I'd quite like my money back as there is no way those flowers were worth even £10. Absolute joke.”

Helpful Report

Posted 1 year ago

Dear Lissie, Thank you for taking the time to review Floom. We do appreciate and value all feedback received. The arrangement chosen by you has a description alongside the photographs shown on the website. The description on our Floom.com website is 'A cute little vase of red roses, pink spray rose bupleurum, Limonium and bunny tails. Vase alone measures 12cm in height.' The bouquet holds 3 red roses and is from the description exactly as purchased. We are sorry you feel disappointed with the received bouquet. We must have any complaints raised to the team within 72 hours of delivery in order to take a look further into any concerns or issues raised- we have not had any communications from you prior to your review to resolve this for you in a timely fashion. Best WIshes, the Floom Team.

Posted 1 year ago

“Ordered flowers from Floom and the delivery was on time but the flowers were not as described! Certainly smaller, scanty arrangement! Very disappointed.”

Helpful Report

(Bimba) - Posted 1 year ago

Dear Deborah, Thank you for taking the time to review Floom. We do appreciate and value all feedback received. The flower arrangement ordered was a beautiful bouquet from our partner florist including rose, orchids and tulips. We have not received any communications from you before the review was kindly left here, so we are disappointed to learn you felt the flowers were not as described. Unfortunately, we do ask for any complaints to be raised within 72 hours of delivery to be able to take a further and detailed look into any concerns regarding orders received.   Many thanks and best wishes from the Floom Team.

Posted 1 year ago

“Extremely disappointed that having ordered on the 14th February and the delivery being confirmed as the 15th, I am still awaiting a proof of delivery as they were never received. It's day 8 and nothing back. No proof of delivery and no action suggested to sort this out”

Helpful Report

(Bobby's Flowers) - Posted 1 year ago

Thank you for taking the time to review Floom!  We are sorry your Floom order was not received on your chosen day. We have been in contact with you since this issue was raised by you to the team, we advised we are waiting for the florist to provide us with the proof of delivery and we communicated this would be on Monday 26 FEB. Once this is received we can move forward to fully resolve for you. The team will be in contact as soon as there is an update, as previously stated. We thank you for your patience and understanding that during busy peak periods, it can be expected communications and deliveries run a little behind schedule.

Posted 1 year ago

“The flower delivery failed, and they said they would attempt to re-send the flowers but would need to recharge me. I decided not to bother, as too much money had already been spent.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Thank you for your Floom review!   We are sorry the flowers were not delivered to your recipient. The address provided for delivery was a University address, but the reception staff refused to accept the bouquet when the courier service arrived to complete the delivery. Due to the courier service being unable to complete delivery in this instance, we communicated with our partner florist for a resolution. A redelivery to a home address would have been possible to ensure the flowers would be received directly by the recipient, this process would require a fresh bouquet to be made which you would need to cover for a second delivery to go ahead. We are sorry for the inconvenience caused. Many thanks and Best wishes from the Floom Team.

Posted 1 year ago

“Ordered Flowers for Valentine's Day and they never left the florist. Credit to Floom for giving the ability to see where they were and the customer service members I interacted with were friendly enough but told me I had no options. I was told they would be delivered by 10 am the following day or I would get a refund. Not good enough. They refused to let me cancel the order (I don't want flowers delivered to my significant other's work the day after Valentine's Day for obvious reasons) and I had to dispute the charge with my bank. Don't take orders for Valentine's Day if you can't handle them and don't tell your customers that the best they can get is the next day which will make them look bad.”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 1 year ago

Thank you for your review of Floom! We are sorry the flowers were not delivered on your chosen day. We advised you if the delivery had not been marked as delivered by 10am the following morning, then we would refund you in full. As one of the busiest times of the year for our florists, many were running a little behind schedule with deliveries. The team were ready to action the refund for you as stated in the communications for not receiving the order you placed with us, however, as you have disputed this with your bank we have not been able to action a quick refund and solution for you the very next day of 15FEB. Best Wishes from the Floom Team.

Posted 1 year ago

“I've patiently and repeatedly asked for service from Floom and I've received no response. The wrong bouquet was delivered and contained items covered in spray paint. I've requested either the redelivery of the correct item, or a refund and have received no response. I've never refuted a card payment in my life, but I will be doing so if this is not resolved.”

Helpful Report

(A&M Glendale Florist) - Posted 1 year ago

Hi Nicholas, Thank you for taking the time to leave us a review. We have checked the trajectory of the order and all we can say is that we are really sorry for this went. Our colleagues have provided you with a full refund and they have confirmed this on Friday, 16th of February, via email. Warm wishes, Floom Team

Posted 1 year ago

“Floom itself wasn't the problem; someone delivered our flowers yet the funeral home said they never received anything. We'd like our money back.”

Helpful Report

(Kremp) - Posted 1 year ago

Dear Kyle, Thank you for your review. We are sorry to hear that the order was not delivered. We were never made aware of this. We raised an investigation for you and will get back to you via email with the outcome as soon as possible. Warm wishes, Floom Team

Posted 1 year ago

“Worst experience in my life. I have never experienced customer service as bad as this. I highly recommend never to purchase from here. Please look elsewhere for flowers. Truly anywhere but here.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Dear Alan, Thank you for the time taken to leave us a review. We are sorry to hear that you haven't had a good experience with us. We have looked at how the delivery of the order has gone and we can see that the order was delivered and you have been provided with the proof of delivery. Because of this, our partner florist offered a re-delivery of the order for you and they kindly asked you to double-check the delivery address so they can make sure that this time, your recipient will find the address but this bothered you - for sure this was not our aim. However, a full refund was processed for you and will be back in the account used to make the payment in 5 to 7 working days. We express our sincerest apologies for the inconvenience caused. Warm wishes, Floom Team

Posted 1 year ago

“Delivered a day late. On the 15th Feb. clearly missed the entire point of the delivery.”

Helpful Report

(Flowers & Plants Co) - Posted 1 year ago

Dear David, Thank you for taking the time to review our company. We apologise for having the order delayed by one day - we have chased you on the day of delivery for the delay and we agreed with this. We have also offered the delivery fee refund due to the inconvenience. Warm wishes, Floom Team

Posted 1 year ago

“When the flowers arrived it was too late and we already were outside and she first saw the flowers at 15th.”

Helpful Report

(Garden Of Eden Flowers) - Posted 1 year ago

Dear Deniz, Thank you for taking the time to leave us a review. We are sorry for the inconvenience caused by the delay in delivery. Due to the year's busiest day, some of our partners' florists have encountered delivery delays which were advertised upon checkout. We could see that the order was delivered on the day for you. If you have any further queries, we will be happy to assist you. Warm wishes, Floom Team

Posted 1 year ago

“Cancelled last min, given refund without reasonable explination”

Helpful Report

(Kremp) - Posted 1 year ago

Dear Harvey, Thank you for the time taken to leave us the review. We completely understand that has caused inconvenience and we can only apologise for this at this point. We can see that our colleagues tried to find another partner florist to cover the order for same-day delivery without success, therefore they had to proceed with the refund. This is not the level of service that we aim to provide and our management department is chasing to get the collaboration with the florist that cancelled the order, in the right direction. I hope you will give us another chance in future, to make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Plant isn't anywhere near the immage on the website - there isnt anything pink, nor the leafs or vase disappointed!”

Helpful Report

(Garden Of Eden Flowers) - Posted 1 year ago

Dear G, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the plant delivered. We could not find any communication about you getting in touch to discuss with us about this so we could get this sorted for you. If we had been contacted within 72 hours of delivery, for sure, we could make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“My flowers didn’t arrive Same Day as guaranteed. In fact they didn’t arrive until late afternoon the next day. When I contacted Floom, they said they’d refund my delivery fee but not the £60 I’d spent on flowers that were now useless. People order same day flowers for a reason. Very poor service. I’ve used them in nyc with no problem but I’ll think twice now. Shocked that they aren’t refunding the full cost or providing a credit.”

Helpful Report

(Clapham Flowers) - Posted 1 year ago

Dear Rebecca, Thank you for taking the time to leave us a review. We are sorry to hear that you were disappointed by the delivery frame of the order. Our partner florist had unforeseen logistic issues therefore the delay in delivery. We have provided you with a refund of the delivery fee for the inconvenience. If you would like to discuss this further, please, do not hesitate to get in touch.

Posted 1 year ago

“My flowers were not delivered on Valentine's Day, nor were they delivered at all. Incredibly disappointed, would not use this service again nor would I recommend it to anyone else.”

Helpful Report

(Larkspur And Lavender) - Posted 1 year ago

Hi David, Thank you for taking the time to leave us a review, this is highly important for us. We are sorry to hear that you could not find the order. We have to get the proof of delivery for you and has been sent to your email today. The order was left in a safe place as the recipient could not be reached for delivery, and as advised on the order. If you would like to discuss this further please do not hesitate to reach us at support@floom.com. Warm wishes, Floom Team

Posted 1 year ago

Floom is rated 4.4 based on 21,462 reviews