Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,462 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,462 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been good over the years but a Valentine's Day bouquet was delivered with dead roses, which did not go down at all well! The recipient was so embarrassed by this that I only found out a few days later. Floom refused to do anyhting without a photo, which I don't have, as the dead roses were thrown out straight away. Floom refused point blank to do anything about it, either a partial refund or better still, a replacement of the roses. Poor, and such a shame that Floom are so intransigent with a longstanding customer - whcih they have now lost”

Helpful Report

(Botanique Workshop) - Posted 1 year ago

Hello Jonathan, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner and images help us to verify the bouquet is damaged or has quality issues. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 1 year ago

“Ordered at 10AM received at 6:30PM Poor bouquet actually thought there was more flowers in there than decoration. Too expensive for 50 pounds”

Helpful Report

(Monstera Floral Design) - Posted 1 year ago

Hello Dženan, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 1 year ago

“We didn't receive the delivery. I don't understand what I paid for. I would like to get a refund”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

Hello Tamar, I'm so sorry your delivery wasn't recovered on the day of delivery. I've investigated your order and see we sent you proof of delivery from our florist partner. Please let us know if it wasn't helpful in locating your delivery, thank you!

Posted 1 year ago

“Ordered Valentine's day flowers and got a delivery confirmation email saying "Delivered"Called girlfriend and she had no bouquet or missed you note.As she was at home the whole day.2 days later and still no flowers.Hefty delivery charge for WHAT!!!.”

Helpful Report

(F For Flower) - Posted 1 year ago

Hello Brendan, I'm sorry we weren't able to complete delivery of your order on the 14th. I have investigated your order and see we did send out a redelivery which arrived today the 18th. We have also refunded your delivery fee due to the wait. Please allow 5-7 business days for processing. Please let us know if you required any further assistance, thank you!

Posted 1 year ago

“Horrible horrible horrible. Never been more disappointed with a business in my life. I paid $247 for a large bouquet and 3 half-dead flowers showed up in a paper bag. You should be embarrassed with yourselves— I’m telling everyone I know to never order from you again.”

Helpful Report

(Padam) - Posted 1 year ago

Hello Grace, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 1 year ago

“My girlfriend never received the flowers i ordered”

Helpful Report

(Eternal Petals) - Posted 1 year ago

Hello Elvis, I'm so sorry we were not able to complete the delivery of your order. I see we did process a full refund for your order due to the failure to deliver. Please allow 5-7 business days for processing. Let us know if you have any further concerns, thank you!

Posted 1 year ago

“I never received the flowers. I still have not been refunded. I reached out to the support team. It has been two days and I have not heard anything. Like the person delivering the flowers never reached out to the recipient like instructed.”

Helpful Report

(Flùr Flowers) - Posted 1 year ago

Hello Jack, I'm so sorry for the disappointing delivery experience. I've investigated your order and I don't see when you reached out to our team. Please send a message with your order details to our team directly at: support@floom.com, we will be happy to look into this issue for you, thank you.

Posted 1 year ago

“Flowers were not parrot tulips as advertised. Could have got a better fresher bunch at a supermarket. Day 2 and already fully opened”

Helpful Report

(Sunflorist And Events Ltd) - Posted 1 year ago

Hello Jacqui, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 1 year ago

“Delivered outside of projected delivery hours. Plus, if you have a selection of flowers that is advertised to arrive on valentine’s day, they need to come on valentine’s day—if not, it’s hardly better than expired. A disclaimer that basically says “you can’t count on our business” with no compensation feels insulting, unhelpful, and dishonest. The only money i spent here was due to your SEO, and i’ll never spend any more.”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 1 year ago

Hello Sean, I'm so sorry for the delayed delivery on the 14th. We would want to review the order with our partner florist. Please contact our team with your order details at: support@floom.com, thank you!

Posted 1 year ago

“Never got delivered. Unhelpful customer service. Waste of time.”

Helpful Report

(Petals In The Mist) - Posted 1 year ago

Dear Toussaint, Thank you for taking the time for the review. We are sorry about how the delivery of this order has gone. We have checked what happened and we can see that the failed delivery in the first instance. Due to the sensitive nature of the details as is a delivery address, we won't be able to get into too much details here. We could see that our colleagues provided you with the details via email and we will be happy to discuss this further with you via email if this would help Warm wishes, Floom Team

Posted 1 year ago

“I ordered a boquete to arrive the same day and it didn’t arrive within 2 days! Extremely frustrated, service is not good.”

Helpful Report

(Andrea's Flower Shop) - Posted 1 year ago

Hello John, I'm so sorry your order was delivered 2 days late. I see we were coordinating with our partner to reach your recipient on the date requested and they experienced unexpected delays. We have submitted a refund or you delivery fee due to the wait. Please let us know if you have any further concerns here: support@floom.com, thank you!

Posted 1 year ago

“Poor experience, very poor quality product and the product does not match the description. I WILL NEVER BUY ANYTHING FROM THIS STORE AGAIN.”

Helpful Report

(Orchidya) - Posted 1 year ago

Hello Jonathan, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 1 year ago

“Very disappointed with your service. Delivery was supposed to be by 7pm. Received after 9pm and the Intened recipient had already gone”

Helpful Report

(Luxe Petals) - Posted 1 year ago

Hello Rachael, I'm so sorry your order was delivered later in the evening. I see we have submitted a refund for your delivery fee due to the delay. If you had any further concerns please let us know at: support@floom.com, thank you.

Posted 1 year ago

“Flowers were wilted when I received them and died within the morning, delivery was poor and driver could not find where to delivery too, spoiling the surprise”

Helpful Report

(Botanique Workshop) - Posted 1 year ago

Hello Jack, I'm so sorry for the delivery and quality issues. We would want to hear from you regarding your delivery experience. Please contact our team directly at: support@floom.com with any images of the delivery arrangement as well as the delivery details, thank you!

Posted 1 year ago

“Ordered a large bunch of rare tulips for my mum who came out of hospital. She thanked me for the flowers and a few days later when feeling up to it sent me a photo of them. The tulips that I had paid £60 for were nothing like what I had ordered or what was in the product photo or description. They were pink and orange and of a variety and you can find similar in Tesco. Even if the bunch was nice looking it was nothing like what was paid for and I have been massively overcharged as have since found online for £45. I have since complained and Floom have refused any compensation saying the complaint is over 3 days. Which shouldn’t matter if the flowers are not what was paid for and do not miss the description. Really disappointed and do not recommend.”

Helpful Report

(F For Flower) - Posted 1 year ago

Hello Jojo, I'm so sorry the bouquet delivered was disappointing. I see you contacted our team and we submitted a 30% refund due to the quality issues. Please reach out to our team at: support@floom.com for any further concerns, thank you!

Posted 1 year ago

“The worst service, My order never came, reached out to customer sevice and they denied a refund, please don't buy at this place. I never will, ever again.”

Helpful Report

(Bloomie Flower Studio) - Posted 1 year ago

Hello Gaston, I'm so sorry we weren't able to deliver your order on the date you requested. I do see your order was delivered the next day and we submitted a refund of your delivery fee due to the delay. Please reach out to our team at: support@floom.com for any further concerns, thank you!

Posted 1 year ago

“Same day delivery arriving 3 days later with attendant poor communication renders the purchase utterly pointless. Annoyingly engagement was poor too. And not cheap at £100-ish. Flowers were OK but white roses deteriorated quickly even when in a cold room.”

Helpful Report

(Mrs Florist) - Posted 1 year ago

Thank you for your review of Floom!   We are sorry to hear you were not 100% happy with the flowers once received, and for the 2-day delay experienced with your order. This is certainly not what we wish for any of our customers and the recipients they thoughtfully send a bouquet arrangement. Delays can happen due to stock and stem availability and we strive to ensure this is quickly communicated to all customers. Flowers need to be kept in rooms that do not have too much heat or cold as the temperatures can easily cause the flowers to suffer in quality, our partner florists take time and care to make all bouquets with fresh, high-quality stems and should not deteriorate quickly.  We do hope your recipient enjoyed your thoughtful gift!

Posted 1 year ago

“Your webpage is like something out of the dark ages. It took for ever to load. But more importantly, you knew the flowers where for a cremation, at 11am. But they arrived after the cremation.”

Helpful Report

(F For Flower) - Posted 1 year ago

Hello,  We thank you for taking the time to review your order with Floom! Our partner florists work very hard to complete all orders and consider the delivery instructions when planning their delivery schedules. They do accommodate where possible and on this occasion, the delivery was made on time and before the 11 am service and left with the reception at the address provided. We apologise sincerely if this was not placed in the venue until after that time by staff at the address. We send our condolences to you and sorry for your loss.

Posted 1 year ago

“I sent the flowers as a gift to someone having an operation. The flowers weren't delivered to their home or neighbour but were instead delivered to the local post office and as they're in recovery they couldn't go and pick them up. Not a great experience and a wasted gift!”

Helpful Report

(F For Flower) - Posted 1 year ago

Thank you for taking the time to review us!  Here at Floom, we do understand how important sending flowers is for our customers and recipients. We are sorry to learn your recipient did not receive their bouquet. The courier service attempted a delivery but when no answer is received they look to follow their procedures, protocols and notice received by the contact telephone numbers provided for delivery options. A delivery notice was sent to inform the flowers had been taken to a post office to collect and this gives the full address and pass information needed of the shop where they can be collected. We are sorry the experience you had with us was not 100% to your satisfaction but we would love for you to give us another try in future, we do hope you will reconsider us!

Posted 1 year ago

“Worst flower service I’ve ever used in my life!!! Flowers never arrived, and then when they did it was the wrong bouquet. I also ordered a week an advance. I wouldn’t recommend this company to my worst enemy. It’s basically fraud.”

Helpful Report

(A&M Glendale Florist) - Posted 1 year ago

We value all feedback received here at Floom. We understand your disappointment and frustration experienced when an issue arose with your order. However, in your communications with us whilst trying to resolve the issue with your order we did ask for your understanding to the reasons for the error in the incorrect delivery status being made. Our partner florists work hard to complete all orders and rely on their delivery teams to provide accurate and correct information for all deliveries to know they are completed. This chain of communication was the cause of the order issues and once our partner florist was aware of this error they worked to resolve the problem. We are disappointed to read this review which we feel is using a strong term and could be construed as defamation of character. Your order suffered a delay to the chosen day of delivery and was successfully delivered the following day. A full refund was issued to you and all of the above information was provided to you via the email communications with us.

Posted 1 year ago

Floom is rated 4.4 based on 21,462 reviews