Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,353 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,353 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1605

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a large bunch of rare tulips for my mum who came out of hospital. She thanked me for the flowers and a few days later when feeling up to it sent me a photo of them. The tulips that I had paid £60 for were nothing like what I had ordered or what was in the product photo or description. They were pink and orange and of a variety and you can find similar in Tesco. Even if the bunch was nice looking it was nothing like what was paid for and I have been massively overcharged as have since found online for £45. I have since complained and Floom have refused any compensation saying the complaint is over 3 days. Which shouldn’t matter if the flowers are not what was paid for and do not miss the description. Really disappointed and do not recommend.”

Helpful Report

(F For Flower) - Posted 1 year ago

Hello Jojo, I'm so sorry the bouquet delivered was disappointing. I see you contacted our team and we submitted a 30% refund due to the quality issues. Please reach out to our team at: support@floom.com for any further concerns, thank you!

Posted 1 year ago

“The worst service, My order never came, reached out to customer sevice and they denied a refund, please don't buy at this place. I never will, ever again.”

Helpful Report

(Bloomie Flower Studio) - Posted 1 year ago

Hello Gaston, I'm so sorry we weren't able to deliver your order on the date you requested. I do see your order was delivered the next day and we submitted a refund of your delivery fee due to the delay. Please reach out to our team at: support@floom.com for any further concerns, thank you!

Posted 1 year ago

“Same day delivery arriving 3 days later with attendant poor communication renders the purchase utterly pointless. Annoyingly engagement was poor too. And not cheap at £100-ish. Flowers were OK but white roses deteriorated quickly even when in a cold room.”

Helpful Report

(Mrs Florist) - Posted 1 year ago

Thank you for your review of Floom!   We are sorry to hear you were not 100% happy with the flowers once received, and for the 2-day delay experienced with your order. This is certainly not what we wish for any of our customers and the recipients they thoughtfully send a bouquet arrangement. Delays can happen due to stock and stem availability and we strive to ensure this is quickly communicated to all customers. Flowers need to be kept in rooms that do not have too much heat or cold as the temperatures can easily cause the flowers to suffer in quality, our partner florists take time and care to make all bouquets with fresh, high-quality stems and should not deteriorate quickly.  We do hope your recipient enjoyed your thoughtful gift!

Posted 1 year ago

“Your webpage is like something out of the dark ages. It took for ever to load. But more importantly, you knew the flowers where for a cremation, at 11am. But they arrived after the cremation.”

Helpful Report

(F For Flower) - Posted 1 year ago

Hello,  We thank you for taking the time to review your order with Floom! Our partner florists work very hard to complete all orders and consider the delivery instructions when planning their delivery schedules. They do accommodate where possible and on this occasion, the delivery was made on time and before the 11 am service and left with the reception at the address provided. We apologise sincerely if this was not placed in the venue until after that time by staff at the address. We send our condolences to you and sorry for your loss.

Posted 1 year ago

“I sent the flowers as a gift to someone having an operation. The flowers weren't delivered to their home or neighbour but were instead delivered to the local post office and as they're in recovery they couldn't go and pick them up. Not a great experience and a wasted gift!”

Helpful Report

(F For Flower) - Posted 1 year ago

Thank you for taking the time to review us!  Here at Floom, we do understand how important sending flowers is for our customers and recipients. We are sorry to learn your recipient did not receive their bouquet. The courier service attempted a delivery but when no answer is received they look to follow their procedures, protocols and notice received by the contact telephone numbers provided for delivery options. A delivery notice was sent to inform the flowers had been taken to a post office to collect and this gives the full address and pass information needed of the shop where they can be collected. We are sorry the experience you had with us was not 100% to your satisfaction but we would love for you to give us another try in future, we do hope you will reconsider us!

Posted 1 year ago

“Worst flower service I’ve ever used in my life!!! Flowers never arrived, and then when they did it was the wrong bouquet. I also ordered a week an advance. I wouldn’t recommend this company to my worst enemy. It’s basically fraud.”

Helpful Report

(A&M Glendale Florist) - Posted 1 year ago

We value all feedback received here at Floom. We understand your disappointment and frustration experienced when an issue arose with your order. However, in your communications with us whilst trying to resolve the issue with your order we did ask for your understanding to the reasons for the error in the incorrect delivery status being made. Our partner florists work hard to complete all orders and rely on their delivery teams to provide accurate and correct information for all deliveries to know they are completed. This chain of communication was the cause of the order issues and once our partner florist was aware of this error they worked to resolve the problem. We are disappointed to read this review which we feel is using a strong term and could be construed as defamation of character. Your order suffered a delay to the chosen day of delivery and was successfully delivered the following day. A full refund was issued to you and all of the above information was provided to you via the email communications with us.

Posted 1 year ago

“Do not use this company!! They told me I had a “failed delivery” when I was literally home. They charged 20 dollars for same-day delivery and then didn’t deliver the same day. It was next day and the email I sent did nothing for me! I had to call several times :/ These were for my mom’s birthday and when they finally were delivered a day late the delivery was subpar. They didn’t come to my door, just honked and shouted my name from their car. Very rude and unprofessional. The flowers are pretty but the service was terrible.”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

Hello, Thank so much for the review about Floom! Here at Floom we understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  We are so sorry that your order with us was not completed and received by your recipient on your chosen day. We have reached out to you via email to follow up with you further, and actioned a refund of the delivery fee for the delay and inconvenience caused with your order. We are sorry that your experience with Floom was not 100% as expected, we strive to provide the best service and outcome for all our valued customers. Best Wishes from Team Floom, we appreciate the feedback given and hope the recipient loved their bouquet!

Posted 1 year ago

“Horrible experience. My flowers were never delivered and I was not refunded either. Very disappointed”

Helpful Report

(Corner Flowers Inc) - Posted 1 year ago

Thank you so much for taking time out to review us! Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  We are so sorry that your order with us was not completed and received by your intended recipient. We reached out to our florist partner to understand the delay - we have unfortunately not been able to determine or proceed with a redelivery option. We have contacted you further regarding the refund that has been actioned for you.  We do hope you will consider Floom in the future to send a wonderful florist crafted bouquet!

Posted 1 year ago

“Doesn’t use local florists and poor delivery service. My order was 5 days late.”

Helpful Report

(F For Flower) - Posted 1 year ago

Thank you for taking the time to review us!   Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  However, on this occasion your order did experience a delay which was caused by the courier service used - DPD. This delay at their depot was beyond Floom or our wonderful partner florists control. Our website uses the recipients post code to find florists that can deliver to that area. In the case of your order it is correct that the florist was not local as the recipients area was a hospital address and found florists that matched the criteria you entered on our website when placing the order. A local delivery from a local florist is dependent on us having partner florists that are located in the surrounding area of that address. We do apologise for the delay and inconvenience caused with your order.   We do hope you will reconsider using Floom in the future!

Posted 1 year ago

“The order never arrived Customer service didn’t’t help Requesting a refund, takes forever Disappointing”

Helpful Report

(Corner Flowers Inc) - Posted 1 year ago

Thank you for taking the time to review us!   Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift! However, on this occasion we were unable to make this happen and a full refund has been issued to you. Our team at Floom were quick to respond to you via our messaging service, we wanted to gain further information regarding your order with our partner florist which is a normal process for us to follow.   We do hope you will reconsider using Floom in the future!

Posted 1 year ago

“Sent an entirely different bunch to what I ordered & now not replying to my complaint”

Helpful Report

(Olympia Flowers) - Posted 1 year ago

Dear Melanie, Thank you for taking the time to leave us your feedback. I am so sorry to hear that your order was not up to your expectations. We have tried to track your complaint so we can get this sorted for you but we could not find this. Would you mind re-sending the complaint to support@floom.com so we can discuss this further? Warm wishes, Floom Team

Posted 1 year ago

“Disaster, no delivery at the end the expensive bouquet”

Helpful Report

(Sweet Flowers London) - Posted 1 year ago

Dear Anna, Thank you for taking the time to provide us with your feedback this is highly important for us. We are truly sorry for the inconvenience caused by not having the order delivered and for how the updates have gone. This was due to a delay in communication with our partner florist and it should not have happened. This is not the level of service that we aim to provide for sure. We would love to have you back give us another chance to make things right for you! Warm wishes, Floom Team

Posted 1 year ago

“A company that tells you your flower are delivered and are not. Email the company to figure out what going on and they tell you we’ll let you k ow by the end of the day and no response. Last time I will use this company”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

Thank you for taking the time to review us!   We value all feedback received here at Floom, we are disappointed to hear you were not 100% happy with Floom services on this occasion. However, your order was marked as delivered and was received by the recipient on the day of delivery as per the order. It is a little unfair to say we did not respond or flowers were not delivered- we were in frequent communications with you as we waited for our wonderful partner florist to send us the required information. We do not fully understand the nature or reason for this review or contact as the florist delivered successfully to your recipient.    We do hope you will consider choosing Floom in the future!

Posted 1 year ago

“I ordered flowers two days before the scheduled delivery and they were never received. I was charged in full. It’s now been a full week since ordering, I’ve reached out to Floom twice and still no flowers or refund.”

Helpful Report

(Croydon Flower House) - Posted 1 year ago

Thank you for taking the time to review us!  We value all feedback received here at Floom. Due to an order processing issue ( Technical Fault ) your order was not received into the system to be fully processed which meant our florist partner did not receive the order to complete. We were in communications with you as soon as you raised this issue with us. We are sorry for any delay in these communications but a tech issue does require some investigating. We did reach out to you to confirm that a refund has been actioned and this should be received very shortly.   Our sincere apologies for the issues experienced with your order, we do hope you will consider choosing Floom in the future!

Posted 1 year ago

“Gloom discovered they were unable to make a delivery of flowers Id ordered and promised a full refund which I have not received.”

Helpful Report

(Floral Ambitions) - Posted 1 year ago

Dear Mrs Dean, Thank you for taking the time to leave us a review - we are constantly working on improving our customer experience. I am so sorry to hear that we were not able to honour the delivery of your order. This happened due to technical issues on our partner florist side. This is not a common issue on our end but at this point, we can only express our sincerest apologies for the inconvenience caused. We can confirm here, as we did in the emails that we have sent to you, that your refund was processed and will be with you within 10 working days - the refund was processed on the 2nd of January. If you have any further queries, please, do not hesitate to email us at support@floom.com. Warm wishes, Floom Team

Posted 1 year ago

“Delivery not as promised, 2 days pinging the support person on order status. I don't recommend it”

Helpful Report

(Lotus Boutique London) - Posted 1 year ago

Dear Eva, Thank you for taking the time to leave us your thoughts on your experience with us. Please accept our sincerest apologies for the inconvenience caused by having the order delivered on the morning of the next day. This happened because of the busy period that our partner florist had during the festive season. In these kind of days, the deliveries might get delayed. This is a situation that gets out of our power. However, we completely understand how frustrating this can be. We would love to welcome you back and give us another chance to make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Small and disappointing bouquet”

Helpful Report

(Iridescent Florals) - Posted 1 year ago

Dear Maayan, Thank you for taking the time to leave us a review. We are sorry to hear that you haven't had a great experience with us, this is not the level of service that we aim to provide. We have checked the timeline of your order and we could see that there were some substitutions made to your order and you have been informed about this before having the order delivered. Indeed, upon delivery there were some missing stems on the bouquet, therefore, our colleagues have offered you a full refund for the order and an 18% discount on the next order. We can only apologise for the inconvenience caused at this point and we would love to have you back and give us another chance to get things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Terrible experience- flowers not delivered on time and bouquet not what was pictured. Won’t use again.”

Helpful Report

(Urth Gardens) - Posted 1 year ago

Thank you for taking the time to review us!   We value all feedback received here at Floom, we are disappointed to hear you were not 100% happy with the order received. We are sincerely sorry for the delay with your order. Unfortunately due to an unforeseen emergency our partner florist experienced they were unable to complete any orders on that day. As soon as we were notified of the delay we did communicate this to you and delivery was made 1 day late. We do apologise for the upset this caused. Our florist partner had also communicated with us that there would be a substitution made with flowers used- again this was communicated to you by our Floom team prior to delivery. The bouquet our florist partner sent was of a high quality and made with care.   We do hope you will consider choosing Floom in the future!

Posted 1 year ago

“The delivery guy left the flowers in the street in front of the building, despite someone buzzing him in and they were obviously stolen by someone walking by. The customer service agent sent me a picture of the delivery guy in the street taking a picture of the flowers that were left outside the building as proof of delivery and tried to tell me that leaving packages outside buildings is considered a safe place (never heard of this before nor experienced it before). The second delivery isn’t even delivered yet even though it was supposed to be delivered yesterday. I wouldn’t recommend this place if you’re buying a gift for someone or need something by a certain time.”

Helpful Report

(Poppy's Florist) - Posted 1 year ago

Hello,   We thank you for taking the time to review your order with Floom!  Your Floom order was sent out for delivery on the day requested as per your order but unfortunately our partner florist was unable to deliver due to no answer at the recipient's address. Our florist partners delivery team attempted to contact the recipient via telephone as they were outside of the address unable to make any contact with neighbours to leave safely. Floom were notified of the issues at the recipient's address and worked with our florist partner to arrange a re-delivery for that same day and encountered the same issue of no response at the address and unanswered calls to resolve at the point of delivery- and the same issue again the following day. Therefore, our florist partner attempted delivery 3 times with multiple phone calls unanswered. We feel your review is unfair to Floom and Our amazing florist partner who went above and beyond to make arrangements and strive to deliver to your recipient. The flowers were eventually successfully received by your recipient.

Posted 1 year ago

“Not anything like the flowers shown in the image & customer services don’t care to listen. A waste of precious money for terrible value. Avoid.”

Helpful Report

(Rose & Mary) - Posted 1 year ago

Hello,   We thank you for taking the time to review your order with Floom!  It is disappointing to read your review as our partner florists work hard to ensure all orders sent & received make their recipient truly overjoyed with their beautiful gift! Our partner florist has made a stunning arrangement of White Hydrangeas, Rose & White Lisianthus all wrapped in a brown bouquet box, exactly as per the order with fresh quality flowers. We do hope that the recipient loves the arrangement & your thoughtful wishes for the occasion!

Posted 1 year ago

Floom is rated 4.4 based on 21,353 reviews