Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the flowers were dead.”

Helpful Report

(PM Flowers) - Posted 10 months ago

Hello, We are disappointed to learn that the flowers were not as expected. As the delivery was completed on the 17th of September for the order number you provided, we were unable to address your concerns promptly. We’re only able to investigate fully for quality or substitution complaints with images sent to us that have been delivered within 72 hours due to the perishable nature of flowers. Roses are especially delicate, and any delivery that has been sent overnight will need a little time and TLC to refresh and revive to compensate. We thank you for taking the time to leave your review of Floom, we welcome any and all feedback - Many thanks!

Posted 10 months ago

“I was extremely disappointed to be charged £80 for about 5 stems of flowers. That has made me very sad as I wanted it to be a special bouquet for my daughter in law”

Helpful Report

Posted 11 months ago

Dear Caroline, Thank you for your review. We are so sorry to hear that you were unhappy with the service provided. We have looked into our system and we could not find any complaints from you about this. Please, do not hesitate to get in touch with our customer service department to be assisted further on this. We can be contacted at support@floom.com. Warm wishes, Floom Team

Posted 11 months ago

“I am furious. I specifically noted to call the number before leaving the arrangement in the lobby of the apartment building and apparently the flowers were taken by someone else, not the intended recipient (I learned this yesterday). So $170 shot and my Aunt received nothing on her 81 birthday.”

Helpful Report

(E And A Events Ltd) - Posted 11 months ago

Dear Jen, Thank you for taking the time to leave us a review. We are so sorry to hear that your recipient did not get the order. Please, do not hesitate to contact our customer support team to discuss this further. We can be contacted at support@floom.com Warm wishes, Floom Team

Posted 11 months ago

“The experience, which was to be an expression of joy, was ruined by an automated delivery system that is faulty, which resulted in a chain of events that made the experience a difficult one. The delivery driver also did not follow instructions, which resulted in a delayed delivery. A request for a refund was not granted. I will not use this service again.”

Helpful Report

(Bloom & Go) - Posted 11 months ago

Dear Patricia, Thank you so much for taking the time to share your feedback about your recent experience with Floom. We truly appreciate customers like you who reach out and let us know about their experiences. We would like to apologize for the series of unfortunate events that occurred during your order. We understand how frustrating it must have been for you, especially since your experience was supposed to bring joy. We sincerely apologize for any inconvenience this may have caused. Kind regards, The Floom Team

Posted 11 months ago

“would never order again, floweres were nothing like on the picture, and soem were dead.”

Helpful Report

(At Florist Ltd) - Posted 11 months ago

Hello, Thank you for taking the time to share your review of your recent experience with Floom. We appreciate your feedback as it helps us improve our service. We are disappointed to learn that the flowers were not as expected. However, we noticed that we did not receive any communications from you prior to your review. As the delivery was completed on the 11th of September for the order number you provided, we were unable to address your concerns in a timely manner. At Floom, we strive to ensure customer satisfaction and would have appreciated the opportunity to resolve any issues you experienced with your order. We encourage our customers to reach out to us immediately if there are any problems with their orders, as this allows us to take prompt action. Many thanks!

Posted 11 months ago

“I had an extremely disappointing experience with Floom. The poor customer service and failed delivery of my recent orders not only caused unnecessary stress but has also failed to provide the intended support to the recipient during a particularly difficult time. The delivery was intended as a sympathy gift for someone coping with a significant loss. This person works demanding hours in the NHS and was unable to collect deliveries during regular business hours. I specifically requested that the order be left with neighbours if there was no answer, a method that has worked reliably in the past. Despite this, the delivery was taken to a post office that is inconveniently located, ignoring my explicit instructions. This is particularly infuriating given that FOUR other deliveries arrived on the same day and were successfully left with neighbours. Your company’s failure to follow instructions or show any flexibility in delivering a time-sensitive, thoughtful gift is deeply disappointing. Upon contacting your customer service (Louise) to explain that the recipient would not be able to collect the flowers, I was met with an unsympathetic and unhelpful response. This lack of concern is unacceptable, especially considering the nature of the gift and the situation it was meant to address. Due to this negligence, I had to go out of my way to ask friends to collect the now-wilted flowers from the post office four days later.”

Helpful Report

(Gardenia Of London) - Posted 11 months ago

Dear Shakilah, Thank you for taking the time to share your review of your recent experience with Floom. As previously communicated to you, the third-party delivery service was unable to complete the delivery due to no response at the recipient's address, they followed standard protocol by leaving the flowers at a designated collection pick-up point. This is a standard procedure when a delivery cannot be left with a neighbour as instructed. We recognise that this situation resulted in a delay and inconvenience in the flowers being received. Unfortunately, once a delivery is made to a collection point, we are unable to intervene further to retrieve or re-deliver the order. We understand this may not have been the ideal outcome you were hoping for and we apologise for any inconvenience this may have caused. At Floom, we strive to provide the best possible service to our customers. Your feedback is invaluable in helping us identify areas where we can improve. We will use your comments to review our processes and see if there are ways we can enhance our service in similar situations in the future.

Posted 11 months ago

“Flowers that were sent for 1/3 rd smaller than what I purchased”

Helpful Report

(Magic Flowers Chicago) - Posted 11 months ago

Dear Kanan, Thank you for taking the time to leave us a review. We are so sorry to hear that the bouquet was smaller than advertised. We have looked into our email history, and we could not find a complaint from you. Would you kindly contact our customer service team at support@floom.com so they can assist you further? Warm wishes, Floom Team

Posted 11 months ago

“Flowers never delivered. Really disappointed”

Helpful Report

(Bursting Bud) - Posted 11 months ago

Dear Bren and Benti, Thank you so much for taking the time to share your feedback on Floom. We genuinely appreciate your openness and honesty about your recent experience with us. Your input is truly valuable in helping us improve our services. We apologize for the disappointment caused by the flowers that were never delivered. This was due to our partner florist not having all the stems needed for the delivery. This is certainly not the kind of experience we want our customers to have, and we understand how frustrating it must have been for you. Once again, thank you for sharing your experience with us. We truly value your feedback and are committed to ensuring that situations like these are promptly addressed and resolved. Please let us know how we can make things better for you. Best regards, The Floom Customer Support Team

Posted 11 months ago

“I chose to order via Floom because they had an option for same day delivery with local florists. I later received an email telling me it wouldn't be possible. This left me not enough time to arrange an alternative company/florist. The flowers and delivery were expensive so to not have the order fulfilled as promised is awful service. I've since received an email stating a further delay to the delivery. There has been no mention of compensating any part of the transaction (customer service 101). I do not recommend using Floom.”

Helpful Report

(Nightingale) - Posted 11 months ago

Dear Lydia, Thank you so much for taking the time to share your feedback about your experience with Floom. We truly appreciate your honest review and apologize for the inconvenience you faced. We understand how frustrating it must have been for you to receive an email stating that same day delivery was not possible, leaving you with insufficient time to arrange an alternative option. This is definitely not the level of service we strive to provide to our valued customers like yourself. We are also sorry for the further delay in the delivery and the lack of mention regarding compensating any part of the transaction. You are absolutely right, this should have been a part of our customer service approach. Once again, thank you for bringing these issues to our attention, Lydia. We do hope your recipient enjoyed their flowers. We hope to have the opportunity to serve you better in the future. Warm regards, The Floom Team

Posted 11 months ago

“Dear Sirs, I was disheartened to realize the the recepient never received the order despite the confirmation of Floom. I have been put in an extremely embarrasing position. This is a fraud and I will make sure the informaoitn about Floom lack of oversight is disseminated.”

Helpful Report

(Windmill Flowers) - Posted 11 months ago

Dear Vladimir, Thank you for taking the time to leave us a review. We are sorry to hear that you are not happy with the delivery service offered. We have been advised that the recipient was not a guest of the hotel provided as the delivery address, and our colleagues emailed you on the day of delivery to let you know. If you would like to discuss this further, please, do not hesitate to reply to the email sent to you. Warm wishes, Floom Team

Posted 11 months ago

“I ordered the “Mary” arrangement from Lotus Boutique London, and they sent me a completely different arrangement which does not resemble the product image at all. They also arranged it with different flowers selection. The product picture on this website shows the arrangement contains PEONIES and ORCHIDS, I receive none of those in the delivered bouquet. I would not make this into a big deal, but I ordered it as a gift for my sister’s graduation, and she loves Orchid. This was a complete waste of money, I confronted the Customer service regarding this issue , and their reply was the florist “forgot” to include Orchids. I certainly did not agree to pay £285 for this utterly disappointing arrangement. I also just realized that the product picture on FLOOM’s website is not their actual work at all, they stole this image from @siciliaflowers ; a florist based in Moscow. I would highly suggest to avoid buying from Lotus Boutique London, as they are as good as a scammer.”

Helpful Report

Posted 11 months ago

Dear Cindy, Thank you so much for taking the time to share your feedback about your recent experience with Floom. We genuinely appreciate your honesty and bringing these concerns to our attention. Firstly, we would like to sincerely apologise for the disappointment and inconvenience caused by receiving a completely different arrangement than what you had ordered. We understand how important it was for you to have the specific flowers, especially as it was a gift for your sister's graduation. We are truly sorry for the disappointment this has caused. We appreciate you reaching out to us via email, so that we could provide you with a partial refund and discount code as compensation for the issue. Regarding the issue you raised about the stolen product image, we take intellectual property rights very seriously. Rest assured, we will investigate this matter thoroughly and take appropriate action to rectify it. We genuinely value your feedback, Cindy, and would like to make things right. If there's anything we can do to remedy this situation and improve your experience, please

Posted 11 months ago

“I had previously ordered flowers and they delivered a bit late but they arrived, last time I used this service they laid the delivery almost 10 days and my member never received the tea kit I ordered, so it is fair to say it is not a reliable service.”

Helpful Report

Posted 1 year ago

Dear Pamela, We greatly appreciate your feedback, as it helps us improve our services. However, we were surprised by the low rating, I would like to address your concerns. We understand that your gift set was delivered 4 days after your chosen delivery date. We sincerely apologize for this delay and any inconvenience it may have caused. We informed you about the delay as soon as we became aware of it. We provided you with tracking information so you could monitor the progress of your delivery. We notified you when the delivery was completed, again providing full tracking information to confirm receipt. We strive to provide the best possible service to our customers, and we believe that our communication and transparency throughout this process reflect our commitment to customer satisfaction. While we understand your disappointment with the delay, we hope you can appreciate our efforts to keep you informed every step of the way.

Posted 1 year ago

“No card was included Recipient had no idea who it was from 80th birthday flowers And when my son sent me flowers for Mr birthday on 7/23/24 they were left on my doorstep at 9:30 pm without a knock . We only realized because dog barked. Never again”

Helpful Report

(BloomsyBox) - Posted 1 year ago

Dear Donna, Thank you so much for taking the time to provide us with your feedback on your recent experience with Floom. We truly appreciate your honesty and value your comments. We apologize for the issues you encountered with your order, including the absence of a card and the recipient not knowing who the flowers were from. We understand how important it is to have a personalized touch when sending flowers, and we apologize for any inconvenience this may have caused. We are going to escalate this to our florist partner in order to investigate how the card was misplaced. We understand that this lack of communication was disappointing, and we sincerely apologize for this oversight. Once again, thank you for bringing these concerns to our attention. Your feedback is extremely valuable to us, and we hope to have the opportunity to restore your faith in Floom in the future. Warm regards, Team Floom

Posted 1 year ago

“Just terrible service and customer support. Flowers were delivered after the promised 6pm, meaning the recipient did not receive them until the next day, so the occasion was completely missed. Very disappointing. Customer service refunded the delivery fee, but I wish I had just never placed the order in the first place.”

Helpful Report

(Botanique Workshop) - Posted 1 year ago

Dear Alexis, Thank you so much for taking the time to provide us with your feedback on your recent experience with Floom. We appreciate customers like you who share their thoughts and help us improve our services. We deeply apologize for the issues you encountered with our service and the inconvenience it caused. We understand the disappointment of the flowers being delivered late, resulting in your recipient missing the occasion entirely. This is not the kind of experience we aim to deliver, and we fully acknowledge that we fell short of your expectations in this regard. Unfortunately our delivery promise was impacted by London rush hour traffic leading to delivery an hour outside of the specified time frame. We are glad to hear that our customer service team refunded the delivery fee as a gesture of goodwill. However, we completely understand your frustration, and we regret that we couldn't meet your expectations and deliver a positive experience from the start. Warm regards, Team Floom

Posted 1 year ago

“YOU LEFT THE ITEM TO A NON SAFE PLACE AND IT WAS LOST AND NOT DELIVERED”

Helpful Report

(Rose & Mary) - Posted 1 year ago

Hi Angelos, Thank you for your feedback. Our partner florist did deliver the flowers in a safe place as you requested, you were then informed of this via email and provided proof of delivery. You requested us to inform the recipient on your behalf, which is not our usual practice however this was completed also. Your recipient informed us that they no longer live at the address as they had recently moved. We appreciate that this is not ideal however our partner florist did fulfil their end of the transaction. If you have any additional questions, please feel free to contact us in the email thread. Thanks, Floom customer service team!

Posted 1 year ago

“We had a really bad experience using Floom. I ordered this adorable, quirky bouquet from a florist that looked very experienced based on her photos and the bouquet that arrived was… horrendous. It’s hard to make flowers look ugly, because they’re so beautiful. The bouquet was mostly dark heavy shiny round leaves (which weren’t supposed to be included). I’m shocked the florist felt comfortable dropping it off, to be candid. I reached out to customer service and no one responded. I won’t use Floom again.”

Helpful Report

(LEF) - Posted 1 year ago

Hello, Thank you for taking the time to review your experience with Floom. We are sorry to hear your order was received with some substitutions made to some stems. We do ask our partner florists to communicate any changes made to arrangements prior to delivery so that we can inform our customers of the flowers that are unavailable. It does not appear that this process was not followed, we did not receive any communications to know the flowers would arrive looking different to what was viewed and purchased on the website. The team here at Floom received your email and duly replied, however we did not receive a further contact from you to understand how you wished to proceed, as we offered a re-delivery to resolve and rectify the issues highlighted to us. Best Wishes from Floom

Posted 1 year ago

“I ordered the Cosmo from Floom for my sisters birthday only to be sorely disappointed and misled. None of the flowers or greens that were advertised on the website in the description or on the photo were what was delivered, we received a small, cheap and very pink bouquet instead of the lush, neutral and expensive bouquet that was ordered and paid for. I tried to reach out to support, to the live chat, replied to the email from my order and to a generic email I received from a customer support person with zero response from anyone. This has prompted me to leave a poor review which I think is deserved. I merely want what was ordered and paid for to be delivered to my sister and some semblance of effort to respond to me. I wouldn’t recommend this company and will not be using them in the future.”

Helpful Report

Posted 1 year ago

Dear Janice, Thank you for taking the time to leave us your review. We apologise for the inconvenience caused by having the wrong flowers delivered. This was due to a human error and we are so sorry for this. Our colleagues provided you with a full refund as discussed via emails. We would love to have you back so we can make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“I ordered flowers to be delivered three days ago and they have not yet been delivered nor have I yet been compensated.”

Helpful Report

(BloomsyBox) - Posted 1 year ago

Hi Brianna, Thank you for taking the time to leave us a review. I have looked into your case and I can see that the customer support team are currently in communication with you regarding a delay to your order due to a third party courier issue. The team have refunded the delivery fee that you paid in light of this delay and are doing all they can to resolve this as quickly as possible for you. We understand how disappointing it is when delivery issues occur and we want to sincerely apologise for this unforeseen delay. If there's anything else that you need in the meantime, please email support@floom.com. Kind regards, Team Floom

Posted 1 year ago

“Flowers weren‘t delivered, interaction with customer support was a huge waste of time and not helpful at all.”

Helpful Report

(Floritta) - Posted 1 year ago

Dear Fabian, Thank you so much for taking the time to share your feedback on your experience with Floom. We truly appreciate your valuable input and we sincerely apologize for the disappointments you faced. We are sorry to hear that your flowers weren't delivered as expected and that your interaction with our customer support was disappointing for you. We have looked into your order and I can see that the customer support team were in communication with you frequently and are endeavouring to rectify the situation regarding your order with our florist and delivery partner. Whilst awaiting this resolution, if you wanted to reach out to regarding your order, we invite you to contact support@floom.com Once again, we apologize for the inconveniences caused and please be assured that we are working hard to resolve this for you. Best regards, Team Floom

Posted 1 year ago

“Based off the photo I chose I thought I’d get a nicer bouquet of flowers. What arrived wasn’t what I wanted at all.”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

Dear Marissa, Thank you for your review of your recent order & delivery from Floom!  We would like to look into this further, as we are keen to understand more from you based on the highlighted issues in your review. The team have sent you an email to resolve any issues with the quality and standard of the flowers received. We look forward to hearing from you. Many thanks and Best wishes from the Floom Team

Posted 1 year ago

Floom is rated 4.4 based on 21,395 reviews