I am writing to share my recent experience with Floom, and unfortunately, it was far from satisfactory. I ordered sympathy flowers following a painful loss in my family, seeking solace in the gesture of sending flowers to commemorate the departed. Regrettably, Floom's post-order process and updates during this sensitive time left much to be desired. When I placed my order just before 5 p.m., I selected Floom with the expectation of a same-day delivery, which was crucial considering the circumstances. The website explicitly mentioned an expected delivery time of 9 p.m. on the same day. However, the subsequent events unfolded in a rather disappointing manner. Floom's order tracking system provided no real-time updates, and it remained stuck at "with florist" status for an extended period. This status change only occurred the following day when it abruptly shifted to "delivered," despite my having paid for a same-day delivery. Upon contacting Floom's customer service, I was informed that the flowers had indeed been delivered on the same day, but the system had failed to reflect this timely action due to a florist-side lapse. In a situation where I couldn't personally follow up, this lack of transparency and communication proved to be deeply frustrating. Having been a loyal customer of a leading competitor for years without facing such issues, this contrast highlighted the shortcomings of Floom's service. My disappointment extends beyond the technical glitch in their portal system. It was disheartening to find that Floom's customer service seemed to lack an understanding of the emotional significance behind sending sympathy flowers. There was a distinct absence of empathy and acknowledgment that these flowers were not just any purchase, but a gesture of compassion and support during a difficult time. This entire experience has left me feeling let down and unheard. It is with a heavy heart that I state this will be my first and last encounter with Floom. In a world where customer service standards have been elevated by industry giants like Amazon and Doordash, it is profoundly disappointing to encounter subpar service from a company that operates online. My hope is that Floom takes this feedback constructively, addressing both technical and empathetic aspects of their service to provide a better experience for others in the future.