Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,650 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,650 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1559

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is laughable. I get this request for feedback when the order that was meant to be delivered last Saturday has yet to arrive despite several promises from customer service that it will be delivered “today”. (“Today was the 31st of October, then it was the 1st of Nov, yet it has still not arrived.) at this point I have no trust in your system and just want a refund.”

Helpful Report

(The Epicurean Trader) - Posted 6 months ago

Hello Sherry, We are so sorry for the delay you experienced with your order, this was due to an influx of orders to the supplier of your item which caused fulfillment issues leading to order delivery dates being delayed. The information on updates was provided to you at every request and our sincere apologies that the order was received almost 1 week late.

Posted 5 months ago

“Rubbish service regarding delivery”

Helpful Report

(Gardenia Of London) - Posted 6 months ago

Hello, We are sorry to read your delivery experience was not as expected. All of our florists work with different courier services which means that we are not able to specify delivery times and we have a delivery window of between 10am and 6pm. The courier services arrived to the recipient address but was not home, the delivery driver issued a notification to inform the order was taken to a local shop for the recipient to collect. We thank you for your feedback!

Posted 5 months ago

“I tried to talk with a live person about Making a mistake on the address and I still haven’t heard back. This was a waste of money. I have no idea where the flowers went the address I put didn’t exist and I received no call or text to fix this.”

Helpful Report

(Flowers By Coley) - Posted 6 months ago

“I used this site for the first time on Monday the 23rd with same day delivery of an order of over $200 guaranteed by 6pm delivery. No call, email text or flowers until the 24th at 4pm almost 24hrs late....the flowers looked day old, water was mercky as it seems they sat from the day before. I immediately refused the delivery from the driver that told me the delivery date was the 24th. I immediately pulled up my receipt showing a delivery date of the 23rd. Complete failure overall, I would never use or recommend this site to an enemy.....terrible!”

Helpful Report

(French Florist - Westlake Village) - Posted 6 months ago

“I ordered white tulips same day delivery, within the time frame for same day delivery. It was confirmed. It didn’t arrive until 24 hours later and the tulips were pink instead of white. Complete waste of time”

Helpful Report

(Noble Garden Glendale) - Posted 6 months ago

Hello! We are so sorry that on this occasion that a mix up occurred during the delivery process. Our florist partner was in contact with you to resolve this issue and rectify the situation. The arrangement ordered does show a mixture of pink & white tulips, and was not shown as an all white arrangement. We are sorry you felt this was not quite as expected. Thank you so kindly for the feedback on your experience with Floom!

Posted 6 months ago

“Placed an order to get same day delivery. I was called 3 hours later to be told it wasn’t possible and not attempt to find a solution expect to take delivery the next day! Equally no attempt to make good the situation, basically it is what it is attitude! Will not buy again from here…really poor mentality towards service.”

Helpful Report

(Red Floral Architecture) - Posted 6 months ago

Hello Neel, We are truly disappointed to read your review of Floom. Your order was a very unique design, unfortunately our florist was not able to provide this exact product on the same day you requested but you were offered a delivery the very next day, which was declined by you. We did contact you as soon as we knew of the issue which was 1 hour and 30 minutes after placing the order. In this instance we were unable to offer any replacement but a full refund was issued. We thank you for your feedback!

Posted 6 months ago

“Horrible service and please be aware that this florist is not even in Brooklyn. It is a clearing house operating out of the UK. Please do not use this service.”

Helpful Report

(Padam) - Posted 6 months ago

Hello, Thank you for your feedback. Here at Floom we are a marketplace connecting customers with our florist partners. We operate throughout the UK and the US using our website gives you access to any of our florist partners that are in the zip code or postcode of where you would like an order to be sent. The florist Padam, is located in Brooklyn and local to the area on the address you provided. Our customer service team delivered support and help upon each contact. However, the order was fulfilled and delivered,as per all the details as you gave. Thank you for using Floom!

Posted 6 months ago

“My flowers were never delivered and I received NO proactive communication from Floom. I had to follow up countless times and finally got a refund after 6 days because still, the flowers were never delivered.”

Helpful Report

(Floweraholic Online) - Posted 6 months ago

Hello Philip, Thank you for taking the time to review us! We are sorry to hear that on this occasion you did not receive your order. Upon alerting us to the issue raised we followed all steps needed to confirm all details for the order were correct, once this was confirmed we communicated with you that we needed to investigate and attain further information from our florist partner- we were unable to gain a delivery status and therefore we issued a full refund. Our team worked hard to resolve this issue for you, updates and timescales were provided. We regret we were unable to make a successful delivery on this occasion, but would love for you to consider Floom in future!

Posted 6 months ago

“Sadly my experience was not good. Ordered flowers for a particular occasion, and was told they'd been delivered when they had not. No idea what happened to them, and I wouldn't have known if I hadn't chased it up myself. I would have been charged for nothing.”

Helpful Report

(Garden Of Eden Flowers) - Posted 6 months ago

Hello Tom, Thank you so much for your review and feedback! We are very sorry to read your experience with us was deemed not good. We certainly do not wish for any customer to be unhappy with any aspect of our service, your order had been marked as delivered by the delivery service used it appears to have been a mix up with the wrong order marked as delivered. We apologise for any inconvenience caused in this error which we did follow up with our partner florist but we were unsuccessful in gaining proof of delivery or an order status update on this occasion, therefore we fully refunded you as compensation.

Posted 6 months ago

“My order was late and I sent the flowers because a friend is grieving a death. Customer service did not help me. Flowers were beautiful and will continue to purchase but directly from florist.”

Helpful Report

(Lucy's Flowers) - Posted 6 months ago

Hello, thank you so much for taking the time to review Floom. We are very sorry that your delivery arrived 1 day late, this is something we do not wish for any of our customers. Our Customer Services team were working hard in the background to resolve the delay and did reach out to you to acknowledge and compensate you for the inconvenience. We do hope you would consider us in future and we are delighted to read the flowers you received were beautiful.

Posted 6 months ago

“The service was good, but the bouquet tiny compared to the picture advertised.”

Helpful Report

(Bimba) - Posted 6 months ago

“Very disappointed with this company and would not recommend it to anyone. No commitment, no communication and late with all deliveries, not to mention the comments I wrote to place with the orders. It was only because my usual suppliers couldn’t deliver on a Sunday that I chose this company and also I should have read the reviews before placing the orders. My advice is look elsewhere!!!!!!”

Helpful Report

(Botanique Workshop) - Posted 6 months ago

Hello, we are sorry to read this negative review. Here at Floom we love to make our customers happy and provide great service! I can see you did reach out to us on the date of your order but unfortunately this was outside our operating hours, however this should have been followed up on- my apologies that this did not happen. I can see that your order was successfully delivered on the Sunday- as requested and we do hope the recipient loved the bouquet! Thank you for taking the time to review us, please do not hesitate to contact us at support@floom.com should you need us.

Posted 6 months ago

“Flowers never showed up- and all I was offered was 15% off my next purchase, which is the same discount someone gets when they give a review. Terrible- will never use Floom again.”

Helpful Report

(Floweraholic Online) - Posted 7 months ago

Hi Dani, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 7 months ago

“I ordered flowers as a surprise to send to my daughter, who is a first responder. She has not received the flowers. Since this incident occurred during Friday and led into Sunday there was no customer service to help me. I still don't understand why no one called my daughter on her cell to let her know that she would be receiving flowers? I have used Floom many times before but this has been the most disappointing experience. I will be using a different carrier in the future.”

Helpful Report

(BloomsyBox) - Posted 7 months ago

Hi Allison, thank you for your review. We are really sorry that your daughter has not received her flowers. We are working with our partner florist to find out what happened and to provide a suitable resolution for you. We will be in touch shortly.

Posted 7 months ago

“They were dead within 4 days”

Helpful Report

(Art Bloom) - Posted 7 months ago

At Floom we pride ourselves on delivering fantastic quality flowers, every time. I'm sorry you weren't 100% happy with your order. Thank you for your feedback, it is much appreciated.

Posted 7 months ago

“My order was cancelled and I was not notified. The first I knew of it was when I became aware that the bouquet had not arrived (by the intended recipient of the flowers) and contacted Floom to find out why the bouquet was not delivered. I will never use them again.”

Helpful Report

(Bouquet Florist) - Posted 7 months ago

Thank you for your feedback. I am sorry to hear that your order was cancelled and you were not informed about this in advance and while we refunded you in full, I can totally understand the disappointment that we weren't also able to send out another bouquet with another florist. Our team will be working to prevent such further instances and thanks again for your valuable feedback here!

Posted 7 months ago

“Was not happy with the arrangement we sent; spoke to customer service. We did not have "enough" photos for a partial refund so there was zero customer service given. Go spend your money somewhere else that values customers.”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 7 months ago

“my flowers were delivered to an incorrect address and the customer service person would not refund me and told me to go to the random address in which they were delivered and ask a stranger to give me the flowers.”

Helpful Report

(Flower Of The World) - Posted 7 months ago

Hello Lila, I'm so sorry we weren't able to offer a redelivery of your order after the driver left it at the address provided. We were able to request the proof of delivery and it was delivered to the address on the order. We are not able to pick up orders once delivered but if it is nearby it can sometimes be recovered by the recipient which was suggested when you reached out to us. I'm so sorry again we weren't able to provide a satisfactory resolution.

Posted 7 months ago

“The flowers were not delivered at the scheduled time despite being a doorman building and I was charged extra for the re-delivery.”

Helpful Report

(Flowers On The Ave) - Posted 7 months ago

Thank you for your review Janie. I am sorry you order arrived late than expected and can understand how frustrated this can be. I understand that our customers are often gifting flowers to connect with their loved ones from a distance and on this occasion we have let you down. Our team will be working together to prevent further instance in future and thanks again for your valuable feedback here!

Posted 7 months ago

“Very disappointed with the flowers - I paid the highest price option, the so-called 'deluxe' version of Pretty in Pink, and I ended up with a small, short-stemmed miserable bouquet with flowers. I paid £135 for an arrangement that I wouldn't pay more than £40.”

Helpful Report

(Floritta Ltd) - Posted 7 months ago

Hello Theodoros, I'm sorry you weren't 100% happy with your order - I'm keen to help get this sorted for you and would like to follow this up with our quality team right away. Would it be possible to send a photo across of the flowers received so we can follow up with our partner florist for the best way forward? Please note ideally we'd need to see the entire bouquet (from above is best) along with close ups of any particular areas of concern. Please send them over to our team at: support@floom.com, thank you!

Posted 7 months ago

Floom is rated 4.4 based on 20,650 reviews