Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,394 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,394 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for delivery by end of day (6 pm), received an email at 4:45 saying flowers were “delayed” but not explaining when they would be delivered. They offered cancellation for a refund but it was really frustrating because that last minute notification didn’t give me enough time to find another place that could deliver that day and I was trying to get my friend some flowers prior to a big surgery. They also didn’t clarify what “delayed” meant until the following day. Not reliable and I wouldn’t use again.”

Helpful Report

Posted 1 year ago

Hello Julia!   Thank you for taking the time to review Floom. We are so sorry that the email sent informing you of the delay was missing crucial information in this communication by letting you know delivery would be for the following day. As a Marketplace we work with our partner florists to manage order issues as they arise, we do send our sincere apologies that the unexpected and unforeseen situation experienced by the florist meant all deliveries scheduled in the afternoon, were not able to be completed.  We thank you for choosing Floom and we do hope you will give us another try in future! Best Wishes from the Team at Floom.

Posted 1 year ago

“Disappointing experience. Was informed the delivery wouldn’t be made at 5.30pm on the day it was meant to be delivered, which meant I didn’t have time to look into alternative options.”

Helpful Report

(Petals In The Mist) - Posted 1 year ago

Hi Matt, Thank you for taking the time to provide us with your review. We are sorry to hear that you had an unpleasant experience with us, we are so sorry about this. There was a logistic issue on our partner side. We would love to welcome you back so we can make it up to you. Warm wishes, Floom Team

Posted 1 year ago

“Horrible experience. Notified me to say flowers delivered and 3 days late and flowers were never delivered, absolutely unreliable”

Helpful Report

(Orchid Republic) - Posted 1 year ago

Dear Wei Yean, Thank you so much for taking the time to provide us with your feedback on your recent experience with Floom. We truly appreciate your honesty and bringing the delivery issue to our attention. We are so sorry to learn that there were delivery issues in this instance. I can see that our customer support team are currently in communication with the florist regarding this order and please rest assured that we are working hard to ensure a successful resolution of this issue for you. Our customer support team will be back in touch with you shortly but in the meantime, please email support@floom.com if there's anything else that you need in relation to this order. Warm regards, Floom Customer Support

Posted 1 year ago

“The order was delivered on the next day with 24 hour delay”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 1 year ago

Dear Aleksandra, thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Floom. We truly appreciate your honesty and openness in sharing your concerns. Firstly, we would like to apologize for the inconvenience caused by the delayed delivery of your order. We understand the importance of timely delivery and we sincerely apologize for falling short on this occasion. At Floom, we strive to provide our customers with exceptional service, and it is disheartening to hear that we did not meet your expectations this time. However, we are glad to see that the flowers were rated highly upon receipt. Thank you for choosing Floom, and we sincerely hope for an opportunity to make it up to you in the future.

Posted 1 year ago

“The flowers never arrived but were marked as delivered. I placed the order four days in advance because it's a holiday and everything shuts down Wednesday. I've never had this happen with any local florist I've used. Floom destroyed my holiday and took my money to not deliver what I paid for. Never using this overseas floral dispatch ever again.”

Helpful Report

(Terminus 330) - Posted 1 year ago

Hello, thank you for taking the time to leave us a review. We know how disappointing it is when an order doesn't go to plan. Our intention is always to provide an exceptional experience from when you first order to delivery and we are so sorry that this time, we let you down. We have taken a look at your order details and can see that a full refund was processed back onto your original payment method in light of this error. Going forward, we are working with our internal teams to ensure this experience is not repeated and we hope you may give us another chance in the not too distant future.

Posted 1 year ago

“The flowers appeared to be dead and weltered. Very disappointing as it was my sister’s 30th birthday. Please provide a refund.”

Helpful Report

(Andrea's Flower Shop) - Posted 1 year ago

Dear Natassja, Thank you so much for taking the time to provide us with your feedback on your recent experience with Floom. We genuinely appreciate your honesty and value your input as it helps us improve our services. We would like to extend our sincerest apologies for the disappointment you faced when the flowers arrived appearing dead and wilted, especially on your sister's special occasion. We understand how crucial it is for everything to be perfect on such an important day. Once again, we are truly sorry for the inconvenience caused, and we thank you for bringing this matter to our attention. Should you have any further concerns or if there is anything else we can do to make things right, please don't hesitate to reach out. Warm regards, Floom Customer Care Team

Posted 1 year ago

“I ordered a US$150 bouquet of tulips for same-day delivery from floom, but the bouquet arrived late and was predominantly orange flowers instead of tulips as requested. This deviation greatly disappointed me and affected my best friend's birthday celebration negatively. Despite being a loyal customer appreciative of floom’s support for local businesses, this experience fell short of expectations. I have requested a full refund for the bouquet delivery and hope Flume addresses these issues promptly to maintain customer trust. Overall, my recent experience with Flume was disappointing due to order accuracy and customer satisfaction issues.”

Helpful Report

(Art Bloom) - Posted 1 year ago

Dear Stelli, Thank you for taking the time to leave us a review. We have looked into this for you and we could see that our colleagues tried to get in touch with you to look for your approval to substitute some of the tulips (our partner florist had issues with stock fulfilment on the day). As we could not get a response from you before the cut of point for delivery on the requested date, our colleagues approved the delivery for you to make sure that your recipient will receive the order on your requested date. We are sorry to hear that you are not happy with the order delivered but we did our best to make sure that your recipient will receive flowers on your behalf on the requested date. We would love to welcome you back so we can make it up to you. Warm wishes, Floom Team

Posted 1 year ago

“I ordered for my daughter’s birthday and it was never delivered although I was notified of delivery. I contacted you guys and till today there’s been no response. Not even an acknowledgement of my issue. Horrible service. I just want my money back.”

Helpful Report

Posted 1 year ago

Dear Adjoa, Thank you for taking the time to leave us a review. We are so sorry to hear that you your order was not delivered. Our colleagues replied to your email asking to kindly confirm the delivery address. We haven't receive any response to that email. We will be glad to assist you further and get this sorted for you, we only need your reply to our email. Warm wishes, Floom Team

Posted 1 year ago

“ANNIVERSARY FLOWERS NEVER ARRIVED. CUSTOMER SERVICE WAS TERRIBLE. WONT USE AGAIN.”

Helpful Report

(Le Daisy Flower Shop) - Posted 1 year ago

Hello!  Thank you for taking the time to leave your feedback regarding your Floom order.  We are disappointed to learn the delivery was not received by your recipient, we are sorry we were unable to complete delivery on your chosen day. We have issued a full refund for you.  Please accept our sincere apologies as we do not wish to disappoint any of our customers that choose Floom for a special occasion.

Posted 1 year ago

“Hi while the logistics worked well for next day delivery. I specifically ordered tulips but small pink roses were delivered, a small thing but my friend is not a fan of roses! I wanted the tulips so it felt annoying to then have to complain. I was told to get a picture of the roses but I didn't want to do that and spoil the birthday wishes. I wont be using them again, Lorraine”

Helpful Report

(Floritta) - Posted 1 year ago

Dear Lorraine, Thank you so much for taking the time to provide us with your valuable feedback about your experience with Floom. We truly appreciate your honesty and we want to sincerely apologize for the inconvenience caused. We are glad to hear that the logistics of the next day delivery worked well for you. However, we completely understand how disappointing it must have been to receive small pink roses instead of the tulips you specifically ordered. We apologize for the inconvenience this caused, especially considering your friend's preference for tulips. We apologize for any frustration caused by our request for a picture of the roses. We understand that you didn't want to spoil the birthday wishes by taking a picture of the flowers. However this is our typical policy when dealing with a complaint, and we apologize for the inconvenience it caused you. Once again, Lorraine, please accept our sincerest apologies for any inconvenience caused. We truly appreciate your understanding, and we hope to have an opportunity to make it up to you in the future. Kind regards, Floom Customer Support

Posted 1 year ago

“I ordered a boquet of peonies for 125 pounds (GPB). When they arrived (and whilst, as a natural product, some variation is expected) the overall arrangement (in my opinion) looked shabby for the price when compared to the same flowers bought in the past from high-street flower shops. I spoke to customer service (and offered to allow them to come and collect them). A day later I received a reponse (which I summaraize as) that my assessment was wrong and the flowers were fine. I was also offered a 15% discount as an applogy, which is the same discount you get for just leaving a review.”

Helpful Report

(At Florist Ltd) - Posted 1 year ago

Dear John, Thank you so much for taking the time to share your feedback about your recent experience with Floom. We genuinely appreciate customers like you who provide us with valuable insights and provide us with an opportunity to learn from your experience. Warm regards, Floom

Posted 1 year ago

“Failed to deliver”

Helpful Report

(Garden Of Eden Flowers) - Posted 1 year ago

Hi William, Thank you for choosing Floom! We are sorry we were unable to deliver your flowers, which was due to a delay from our partner florist which ultimately caused the order cancellation. We hope that next time we will be able to surpass your expectations and make a sucessful delivery to your recipient!

Posted 1 year ago

“Received a dying flower and missing flower for my order, along with my delivery instructions being completely ignored. Floom declined to do anything about it. This isn't the first time, it's the 2nd and it's going to be the last as I'm taking my business elsewhere and never recommending this service. Expensive flowers should be 100%alive and looking like the price that was paid. If you can't hold up your end, a complaint with the BBB will filled. And your didn't keep your end.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

Hi Antonio, Thank you for your review. We apologise for the delivery driver not following your delivery instructions during the delivery. Also thank you for emailing us regarding your order. We have taken a look at your order and from the images sent, all stems were included in your bouquet. We do apologise for the slight damage on the one flower. We have emailed you a discount code for the inconvenience during delivery and damge to one of the stems however if you want to discuss anything further with us, please do get back in touch with our customer support team via email, live chat or call.

Posted 1 year ago

“Terrible, took money from my account before delivery then didn't deliver and said there would be a two day delay. Racket, will refer to consumer protection authority.”

Helpful Report

(Montpelier Flowers) - Posted 1 year ago

Dear Ruth, Thank you for taking the time to provide feedback on your experience with Floom. We sincerely appreciate your willingness to share your thoughts and concerns with us. We would like to apologise for the unfortunate circumstances you encountered. We understand that having your order delayed is not ideal. Please rest assured that this is not the level of service we strive to provide to our valued customers like yourself. Once again, we apologize for the inconvenience caused, and we genuinely appreciate your understanding. We strive to make things right and restore your trust in our services

Posted 1 year ago

“After being a longtime employer of Floom, I was disappointed with my last experience and the lack of grace I was given with customer service.”

Helpful Report

(Andrea's Flower Shop) - Posted 1 year ago

“Flowers not as depicted. Disappointed.”

Helpful Report

(Le Jardin Rose) - Posted 1 year ago

Hello Martin, I am so sorry to hear that the flowers weren't as you expected. We always want to ensure customer satisfaction here at Floom and we are most disappointed to hear that, on this occasion, this wasn't the case. We'd appreciate some more information on how the flowers weren't as depicted so we can follow up with our florist partner. If you could possibly email us to support@floom.com with some additional details, we would love to help resolve this issue for you.

Posted 1 year ago

“Just received flowers from Floom. What a rip off! For the price of a dozen + roses I got a wilted little bundle that looked like someone had picked them in a nearby field. Many of the blooms were spent and needed to be cut off. Just awful.”

Helpful Report

Posted 1 year ago

Hello Paula,  We do appreciate all feedback received here at Floom! Our partner florists work hard to create and provide beautiful bouquets, we are sorry to learn that upon delivery your flowers were received in a less than perfect condition. It is not of our usual standards, however, as flowers are delicate and fragile regrettably they suffered during transit to you. We have been in contact with the sender of your order to address these issues raised to us. Thank you for taking the time to leave a review for Floom.

Posted 1 year ago

“False advertising. Photos do not represent product that is received. Cheap plastic substituted for vases shown on website. A total ripoff and not worth the money charged.”

Helpful Report

(Ode A La ROSE) - Posted 1 year ago

Dear Brian, Thank you so much for taking the time to share your feedback about your experience with Floom. We truly appreciate hearing from our customers, and your input is invaluable as we continually strive to improve our services. Firstly, we would like to extend our sincerest apologies for the disappointmen you encountered . We understand how important it is for our customers to receive the products they expect and for them to match the photos presented on our website. It is truly regrettable that this was not the case for you, and we apologize for any inconvenience caused. We genuinely care about making things right and ensuring that you are completely satisfied with our services. Thank you for contacting us via our live chat so that we can look into this further for you. We are here to listen and make the necessary changes to ensure a better experience for you.

Posted 1 year ago

“This was thw worst flower delivery seevice I've ever used. I've never seen a bouquet even at a grocery store that looked this bad. Completely unprofessional and borderline scam. Avoid. (Floom delivery in NYC, US)”

Helpful Report

(Flower Of The World) - Posted 1 year ago

Dear Jennifer, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the flowers delivered. We have looked into this for you and we could see that the flowers delivered were not bloomed upon delivery therefore the look difference. However, our colleagues have provided a 50% refund on the product price for the inconvenience caused. Warm wishes, Floom Team

Posted 1 year ago

“Hello! Delivery was not carried out. They said there was no one at home. But there were flowers waiting at home that day and there was no courier. They asked for confirmation of delivery - they did not provide it. They refuse to return the money”

Helpful Report

(E And A Events Ltd) - Posted 1 year ago

Dear Anton, Thank you for taking the time to leave us your feedback. Looking into the delivery track of your order, we could see that our partner florist could not reach the recipient to the delivery address provided and we kindly got in touch with you to ask your approval for re-delivery. Unfortunately, as the order failed on delivery, we could not offer a refund for this as the flowers were made for you. We are sorry to hear that you were not happy with this but we can assure that we did what you could to get the order delivered for you. Warm wishes, Floom Team

Posted 1 year ago

Floom is rated 4.4 based on 21,394 reviews