Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,636 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,636 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered on the morning of Valentine's day and was notified the flowers would be delivered by 6pm. At 7:10pm I was notified that they were unable to deliver my order and would be refunded. I went to my valentine's date empty handed.”

Helpful Report

(Poppy's Florist) - Posted 1 year ago

Thank you so much for providing your feedback, Dean – it means a lot to us that you took the time to let us know about your experience. We apologize for not being able to deliver your order on Valentine's Day, and for the disappointment that caused. We would be very grateful if you could tell us how we can improve to ensure this doesn't happen again. We would also love to try something to make up for your issue if you agree?

Posted 1 year ago

“Ordered flowers and my order said 'delivered' but they weren't. I reached out to floom and they couldn't reach the delivery service. Was forced to cancel and refund my order”

Helpful Report

(Lux B Flowers) - Posted 1 year ago

“Everything was great, except the pricing. Had to go for it since it was last minute, but it made a biggg hole in my pocket.”

Helpful Report

(Bloomfor) - Posted 1 year ago

“My order, to a guest of a hotel, was left outside the hotel room and then disappeared. Not entirely Floom's fault, although clear instructions were given to deliver to reception. However customer support handling was poor - difficult to communicate with and i have still not heard back. Had to investigate and resolve the issue myself”

Helpful Report

(Noble Garden Florist Weho) - Posted 1 year ago

Thank you for taking the time to provide feedback about your experience with Floom, Tobias. We appreciate you letting us know about your order being left outside of your hotel room and then disappearing. Generally our drivers are not allowed in hotels beyond reception, so it may be worth asking the hotel if they placed the flowers there themselves. At any rate, please don't hesitate to reach back out if there's any issues we can help resolve.

Posted 1 year ago

“Didn’t meet expectations, especially with the high price. Ordered a set of flowers online through their store for Valentine’s Day. They give a very large window for delivery, 10 am to 6 pm, which made it difficult to determine if it’s best to send the flowers to my aunts work or home. There were no updates supplied outside of the order being “prepped” and “on the way”. No eta for delivery or way of contacting the delivery driver. Chat bot was very unhelpful and had a real person for a few seconds who didn’t answer my question before logging off. Received the flowers at 5 pm, after my aunt left work and who had to drive back to get them. Flowers were fairly dry and didn’t look as nice as those online. Vase was completely different than what was shown. With all the stress it was waiting for any updates for the flowers to be delivered and the less than satisfactory quality of the flowers, I should have driven the two hours up to her after work, selected and delivered the flowers myself.”

Helpful Report

(Rainbow Florist Designers) - Posted 1 year ago

“I sent flowers to my dad but the message contained with the flowers was incorrect.”

Helpful Report

(Verdure Floral Design) - Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Floom, Sonya. We are sorry that the message that was sent with your flowers was incorrect. We understand how disappointing this situation was and would love to hear more about it. Could you please tell us how exactly that affected your experience? Is there anything else we can do to make it better for you? You can reach us by email at support@floom.com.

Posted 1 year ago

“I ordered the nicest offering for Valentine’s day, wanted to overdo it this year. The quality and size of the bouquet was disappointing and underwhelming. I could have stopped by Costco and gotten a nicer looking bouquet honestly—and for less than a third of the price.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

Thank you Corey for your honest feedback on our Valentine's Day bouquet. We are sorry to hear that the quality and size of the bouquet was disappointing and underwhelming for what you had ordered. Could you please let us know more about the issue that you have encountered so that we could improve our service in the future? We appreciate your time and would be glad to answer any questions you might have. Thank you again for your valued comments!

Posted 1 year ago

“Delivery process was not good - got here right at 6pm and could get an accurat window of time from support. Had to leave for dinner at 5:30”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience, Vimal. We sincerely apologize for the late delivery, and that you weren't able to get an accurate window of time from support. Unfortunately due to the thousands of orders scheduled for delivery on such a busy day, providing ETA's simply was not possible. I hope you can understand, and we thank you for your honest feedback.

Posted 1 year ago

“1. A dozen roses ordered two days before Valentine's Day weren't delivered until after early evening on the 14th. 2. My message accompanying the flowers was transcribed by hand by someone at Floom, but the message (not a long one) was ridiculously abridged and the sentiment destroyed. My suggestions are that for future Valentine's Days Floom make arrangements for earlier deliveries and that Floom either transcribes messages word-for-word or uses accurate mechanical transcription. (No matter the belief that a hand-written message is much more intimate than a printed one, a hand-written message isn't at all intimate if it doesn't say what the sender intended it to say. )”

Helpful Report

(Doolittles Of Covent Garden) - Posted 1 year ago

Thanks so much for your feedback, Steve. We apologize for the delays with your delivery. As our delivery window is 10-6pm local time, it sounds like your flowers were still delivered in time, but I'm sorry if you were expecting them a bit earlier. Valentines Day is the busiest day of the year, so we hope you can appreciate our partners do whatever they can to deliver each order on time. Unfortunately we don't generally make the arrangements days prior since we do work with perishable goods. Putting arrangements together ahead of time would result in a bouquet of poor quality, which we certainly do not want. We pride ourselves in writing each gift message by hand to add a personal tough, but I will go ahead and remind our partner florist of doing so neatly and as typed online. Thank you again for your honest feedback!

Posted 1 year ago

“I have attached a photo of the “back“ of this arrangement. The arrangement shouldn’t have a “back.“ It should look the same from any viewing angle, as is suggested in the online photos. This is incredibly disingenuous, especially given the astronomical cost of this arrangement on Valentine’s Day. I guess you’re not looking for repeat customers, because you couldn’t possibly expect me to be happy about this. No one would think this is acceptable.”

Helpful Report

(The Flowers LA) - Posted 1 year ago

Joshua, thank you for taking the time to let us know about your experience with your Valentine's Day flower arrangement. We wholeheartedly apologize for the shortcomings of the product and we understand your frustration over the misrepresentation of the product. As a token of our apology and to show appreciation for your honest feedback, we would like to note what we can do to make it better for you. Could you please tell us how we can improve your experience and make things better? We would be grateful for any input and feedback.

Posted 1 year ago

“Ordered flowers a week in advance only for them to come an hour later than the latest time they said to expect delivery.”

Helpful Report

(Flower Of The World) - Posted 1 year ago

Thank you for taking the time to share your experience with us, Carter. We're sorry to hear that your flowers didn't arrive at the time you were expecting. We understand how frustrating this must have been and want to make sure we get it right moving forward. Can you tell us more about what happened so that we can make any necessary improvements?

Posted 1 year ago

“Delivery was very late in the day, nearly 10:30pm”

Helpful Report

(Flowers By Isabella) - Posted 1 year ago

Hello Joseph, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a delivery fee refund on your order due to the wait, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 1 year ago

“Online process was efficient. End product was delivered in a broken pot.”

Helpful Report

(F For Flower) - Posted 1 year ago

Hello Stu, I'm so sorry for the damaged pot you received. Please send any images of the delivered order to our support team directly at: support@floom.com and we'll inform our florist partner and offer a resolution as soon as we can, thank you!

Posted 1 year ago

“The delivery was very late and the flowers is nothing close to those on the photo.”

Helpful Report

(Anastasia Flowers) - Posted 1 year ago

Hello Adilkhan, Thank you for letting us know about your experience with Floom. We apologize for the late delivery and for the flowers not looking like the photo. We are sorry that we didn't exceed expectations on this occasion. Please email any images you have to our support team directly at: support@floom.com, thank you.

Posted 1 year ago

“The driver left the flowers with the neighbour even though the recipient was home and i had provided her number just in case anyway. Maybe hire people that actually try to reach the recipient before resorting to plan B. Having to tell my girlfriend that she needs to go pick up flowers at her neighbour's completely ruins the surprise and therefore defeats the whole point of your service.”

Helpful Report

Posted 1 year ago

Hello Julien, I'm so sorry your order wasn't left with your recipient. Our drivers take great care to your reach them at the time of arrival. Thank you for your feedback, we will share with our florist partner for the future. You can issue your complaint with our customer support team at: support@floom.com, thanks again.

Posted 1 year ago

“I was disappointed with the order I had delivered last Feb 9 to Bush St in San Francisco from Sol Ambiance. It was an arrangement of cymbidium flowers but the red colored ones were drooping upon receipt of the arrangement.”

Helpful Report

(Sol Ambiance) - Posted 1 year ago

Hello Joy, I'm so sorry for the disappointing delivery experience. We pride ourselves on delivering the freshest most beautiful bouquets and we're sad we missed the mark with your order. Thank you for your feedback, we will inform our florist partner right away. You can send us any images you have of the delivered bouquet directly at: support@floom.com and we'll get back to you with resolution, thank you.

Posted 1 year ago

“It was not a very good experience because the order arrived very late, and it was confusing because I first received the DELIVERED notification and the order arrived 4 hours later. So I thought the flowers were somewhere else and I couldn't get in touch with your customer service.”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

Hello Luis, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a delivery fee refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 1 year ago

“The site allowed me to make a purchase only for me to receive an email 30 minutes later saying the flowers were out of stock. Though the refund process was pretty smooth, I can't help wondering why they let me buy them in the first place.”

Helpful Report

(Inspirations Florist) - Posted 1 year ago

“The flowers were nice but the note that came along with it brought the whole thing down. For a $200+ Bouquet, you would expect a nice card, but all they did was print it out on jagged pieces of paper, and slap it on another piece of paper. It looks more like a ransom note than a nice card for a bouquet.”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 1 year ago

“Nice flowers, but awful delivery comms: despite calling Floom on the day, the delivery window couldn't be narrowed from 'between 10am to 6pm'. Received a 'delivered' notification at 5:55pm, but the flowers almost an hour later. The notification was obviously a lie, intended to mark the delivery as being on time. Tbh I don't really care about the lateness (I wouldn't have mentioned this if they hadn't asked for feedback) but the awful communication and the weird lie mean I'll not use Floom again.”

Helpful Report

(Iridescent Florals) - Posted 1 year ago

Floom is rated 4.4 based on 20,636 reviews