Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,360 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,360 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Tell us how Floom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

1605

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were fine but they didn’t come in the vase listed in the description and shown in the pictures. Instead they arrived in a large green tub. I will not be ordering from here again.”

Helpful Report

(Ode A La ROSE) - Posted 1 year ago

Thank you for your review of Floom!  We are happy the flowers received were received well. The vase is not listed in the description and is sent as complimentary, however, we are sorry this did not meet your expectations of what you would be receiving. We do hope you will reconsider using Floom for a future purchase!

Posted 1 year ago

“5 peony stems for $140. That seems steep.”

Helpful Report

(Art Bloom) - Posted 1 year ago

Hello,  Thank so much for the review about Floom! Peonies are undeniably one of the most loved and popular flowers. They're also a limited edition flower, growing and blooming in a very short space of time each year, which makes them all the more special. We love how peonies can go from tight, spherical shaped buds to lush, fluffy flowers that don't need support from any other blooms to look good in a bouquet using 3 to 5 stems of Peonies is quite the average amount to be used in bouquets. Floom are an online market place where you, the customer, can see a wide variety of flowers and florists to choose the perfect gift for your intended recipient. Your chosen arrangement used a mix of bouquet of 5 pink peonies with wax flowers, 3 pink ranunculus , eucalyptus greens and assorted mixed premium filler beautifully wrapped for delivery. We do hope your recipient loved your thoughtful gift!

Posted 1 year ago

“I ordered flower to surprise my wife before she left home and placed order 5 days ago for specific hour. It came 3 hours late and she missed the moment.”

Helpful Report

(Blooms By Cag) - Posted 1 year ago

Hello, Thank so much for the review about Floom! We are sorry to learn you are unhappy with the delivery time of your chosen flowers. However, when placing the order via our website- we do make it clear that we offer a delivery between 10am to 6pm on the day of delivery. You can leave delivery instructions and these are a request that our wonderful partner florists do their best to accommodate, but this is not always possible. Our lovely Floom team did respond to your message you sent on the day of delivery to let you know specific time requests are not able to be confirmed due to our florists working with different courier services, and at the time of your contact we informed you the order was on it’s way. We cannot ,therefore, agree with your comment stating the order came 3 hours late. We do hope the flowers were loved by the recipient, and the thoughtful gift enhanced your special day

Posted 1 year ago

“Will not use FLOOM again. FLOOM practices false advertising.”

Helpful Report

(Floritta) - Posted 1 year ago

Dear Fiona, Thank you for taking the time to provide us with your feedback about your experience with us. We apologise for the inconvenience caused by not having the order on the day requested - this happened due to a technical issue on our partner's side but of course, is still our responsibility. We have tried to get in touch with you to let you know about the issue and to kindly ask your approval to deliver the order on the next day but we could not reach you on time. In the last instance, our colleagues have provided you with a full refund on the order. We completely understand that the situation was frustrating as the order was not delivered as requested and unfortunately, we could not get this on the right track on time for you. We would love to welcome you back and give us another chance so we can get you a better experience. Warm wishes, Floom Team

Posted 1 year ago

“Flowers were to be delivered on Jan 1 2024. I received an email at 6pm on Jan 1. Only reason they are getting 2 stars is at least they were pro-active about the refund (which I expect to receive shortly) "Unfortunately our florist isn't able to deliver to your recipient's area today due to unforeseen circumstances - I'm sorry about this. As a result, I've cancelled and processed your refund. Your e-receipt should be with you shortly. "”

Helpful Report

(Inspirations Florist) - Posted 1 year ago

Dear Derek, Thank you for taking the time to leave us a review. We apologise for not having the order delivered in time and for the inconvenience that this has caused - this happened due to a technical issue on our partner florist's side. However, this is not the level of service that we aim to provide and we take full responsibility for not having the order honoured as you have requested. Once we have processed the refund, we offer a voucher code that will provide you with a discount on your next order. We would be thrilled to have you back so we would have the chance to get the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“They did not include all the flowers they advertised and the bouquet barely looked like the photo online. For $150 all in, I’d expect much better.”

Helpful Report

(Finer Flora) - Posted 1 year ago

“Was excited to have flowers delivered Sunday to a friend/client on her birthday. I ordered them the day before and received an email her birthday morning saying they couldn't be delivered and gave me a refund and 15% off my next purchase. A waste of time and disappointment. Went with another florist that delivered a day later.”

Helpful Report

(Amor Sin Flores FC) - Posted 1 year ago

Hello Stacy, I'm so sorry we weren't able to complete the delivery of your order, we try out best to inform our senders of any issues prior to delivery and unfortunately your order couldn't be delivered on the day requested. We will continue striving to alert our customers of any order changes as soon as we can, thank you for your feedback.

Posted 1 year ago

“Different flower than ordered she still liked it therefore the two stars but that is unacceptable!”

Helpful Report

(The Flower Gallery) - Posted 1 year ago

Hi Mark, I am so sorry that substitutions were made to your order. While we do allow for some subs depending on stock availability, they should never be drastic. If a more drastic difference is necessary, we would always contact the customer beforehand for approval. If you haven't already, please feel free to send images of what the recipient received to support@floom.com. We'd be happy to make this better!

Posted 1 year ago

“Ordered some flowers from Floom and the process was very easy. Come to find out the florist was closed. Decided to just use local florist instead of Floom.”

Helpful Report

(Isa Bloom) - Posted 1 year ago

Hello Matt, Please accept our sincere apologies regarding your order experiencing a request to delay due to the florist being closed. As the delay was not accepted by you, (which we completely understand ! ) we regrettably had to cancel and issue a full refund. We do hope you will consider Floom for a future order!

Posted 1 year ago

“Plant arrived yellow and dry.”

Helpful Report

(Botanique Workshop) - Posted 1 year ago

Hello, Thank you for taking the time to review Floom. We have reached out to you via email regarding the condition of your order received. Many thanks for your feedback, we love the opportunity to learn how and where we can improve our services for all customers!

Posted 1 year ago

“My flower order was unsuccessful and the delivery failed. 1. The florist didn’t have the flowers I ordered in stock and offered inferior substitutions 2. A 10am-6pm delivery window is too wide and not being able to commit to an ETA is a big downside that eventually made my wife miss her anniversary flower delivery.”

Helpful Report

(NYC Floral Decorators) - Posted 1 year ago

Hello, We are sorry to know that the order was not received by the recipient. Our florist partner informed us of a stock availability issue for your order, this was immediately raised with you that they did not have pink tulips. You were offered pink Gerbera Daisies and pink Chrysanthemum as substitutions, which you accepted and to which our florist proceeded to make a beautiful arrangement. During the order process when completing all details for check out the delivery instructions section is clear and gives the option to specify any additional delivery details and informs each customer - we aim to deliver all orders between 10am-6pm. We are unable to give an ETA or request a time slot for any order but we do our best to accommodate requests but only if our florist partners are able and confirm. On this occasion we did relay your request of a delivery before 3pm to our florist and they did advise they would strive to achieve this for you. We thank you for your feedback and review of Floom.

Posted 1 year ago

“Not at all as pictured - ordered pink peonies and ranunculus and received a sparse bouquet of white roses and dahlias with a ton of filler. Not at all worth the price. They gave me a 50% refund when I sent photos, but I still had to buy another bouquet. I’d be mortified if I had sent this to someone else and this is what they got.”

Helpful Report

(Bloom Couture Studio) - Posted 1 year ago

Hello! Thank you for taking the time to leave your feedback! Our team and partnered florists work hard to deliver orders to our wonderful customers, we do accept on this occasion that due to market availability and seasonality our florist partner was unable to use Pink Peonies and viburnum and had to make an adjustment to the arrangement. We did issue you a compensation and we apologise for any inconveniences caused.

Posted 1 year ago

“Not even close to what I had ordered. I paid over $200 for a horrible arrangement that went to a client. Terrible experience and made our company look bad.”

Helpful Report

Posted 1 year ago

Hello Michelle, We are sorry you were disappointed with the flowers received, this is certainly not what we like to hear here at Floom. Our team work hard to resolve any issues raised and can see we communicated with you regarding the order that was received. We thank you for your feedback and leaving a review.

Posted 1 year ago

“I made a note to leave the flowers at the door. That didn't happen and the flowers weren't delivered on my mom's birthday. They were delivered the following day.”

Helpful Report

(Rainbow Florist Designers) - Posted 1 year ago

We are so sorry your order was not delivered in time for your Moms birthday. The delivery driver did attempt on the date requested, we did communicate with you the issues and reason for the 1 day delay with your order. Thank you for taking the time to review Floom!

Posted 1 year ago

“It was delivered a day late meaning they missed the funeral they were for.”

Helpful Report

(Flowers By Jennifer Ashe) - Posted 1 year ago

Hi Sarah, I'm sorry to hear the flowers arrived a day late, but we'd love to help make things right! If you haven't already, please email our team at support@floom.com, along with your order number, so we can help rectify this matter as quickly as possible.

Posted 1 year ago

“I sent my friends flowers for her birthday and she loved the surprise but was very disappointed that although the flowers cost £45, there were only 4 flowers in the bouquet... she was shocked when she found out what I paid. Her daughter went in the garden and added flowers. It was sad for me after paying so much and wanting it to be special for her.”

Helpful Report

(Stems Wilder) - Posted 1 year ago

Hi Molly I'm so sorry you were disappointed with your order , I'm keen to help you sort this out as we want you to be 100% happy when you choose Floom, I have sent you an email and look forward to your reply .

Posted 1 year ago

“Flowers were ordered for same day delivery. Never arrived. The email support was quick and responsive though, and they have promised a refund.”

Helpful Report

(Little Garden) - Posted 1 year ago

“We needed to change the delivery address, but the automated bot did not provide useful information and no one answered the phone number provided despite multiple attempts. So in the end our very expensive flowers were delivered to the wrong person.”

Helpful Report

(Zita Elze) - Posted 1 year ago

Hi there and thanks so much for getting in touch! We generally do not allow address changes within 48 hours of delivery due to the many many moving parts of flower delivery. If the address change had been sent in before that point, it absolutely would have been picked up by our wonderful team! As it stands we do ask customers to triple-check addresses because an address change can cause all kinds of complications that florists can not handle. Kind regards, Floom

Posted 1 year ago

“Flowers were left with a neighbour without trying to phone or leave a card in letterbox for recipient. She only get the flowers the following day. Next time I will not use an intermediary, just creates a confusing extra step.”

Helpful Report

Posted 1 year ago

Hello there an thanks so much for your review! Here at Floom we're always trying to streamline our processes and make sure that our lovely senders get the perfect bouquet delivered on time. Sadly this isn't always possible due to the complex nature of flower delivery. We're so sorry we didn't quite hit the mark on this occasion but if you'd like to fire us an e-mail, we'll provide you with a discount code for if you ever want to try Flooming again! Kind regards and thanks again, Floom

Posted 1 year ago

“The flowers that arrived were not the arrangement that I had chosen.”

Helpful Report

(Bimba) - Posted 1 year ago

Hi Carmen, thank you for your review and your feedback. We are sorry to hear that you were not happy with the bouquet. Please email us at hello@floom.com so that we can look into this further for you.

Posted 1 year ago

Floom is rated 4.4 based on 21,360 reviews