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Floom Reviews

4.4 Rating 20,698 Reviews

84 %

of reviewers recommend Floom

Company Reviews

4.4

Based on 20,698 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 17th May 2024

Floom 5 star review on 17th May 2024

Floom 5 star review on 15th May 2024

Floom 5 star review on 15th May 2024

Floom 5 star review on 6th May 2024

Floom 5 star review on 2nd May 2024

Floom 5 star review on 23rd April 2024

1564

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst flower delivery experience I have ever had. There was someone there ready to accept the delivery but yet it was marked undeliverable even though I had paid for same day service. I received a notice that it was delivered - which it wasn't. Then they stated they would delivery the next day and I received another notice that it was delivered - AGAIN it was not. I had to follow up with Floom over and over again to get a status because they said they were unable to cancel the order and refund me. They finally delivered very old flowers more than a day after they were supposed to.”

(Flowers By Coley) - Posted 1 year ago

Hi Amy, thank you for your review. We are sorry that your experience with us has been unsatisfactory. I have emailed you for more information regarding the old flowers so that we can resolve this for you. Looking forward to hearing from you soon.

Posted 1 year ago

“Flowers due to be delivered Friday were not and neither were they left in the safe place I added to order. PLease advise”

Posted 1 year ago

Hi Jane, thank you for your review. We are sorry to hear that your order was not received. I have sent you an email from support@floom.com to help look into this further for you.

Posted 1 year ago

“I ordered for same day delivery way before time frame, it’s is now 3 days later and still not received the flowers. This should not be advertised if you cannot guarantee same day delivery or customer satisfaction.”

(Cora Louise) - Posted 1 year ago

Hi Shamilah, thank you for your review. We are sorry that we were not able to deliver your order successfully. This is not the service we aim to provide. I can confirm that you have been provided with a full refund as a result.

Posted 1 year ago

“Not delivered on requested day due to error by gloom customer service. Service team not helpful or sympathetic given that it was their mistake. Very disappointing.”

(Flower Station) - Posted 1 year ago

Hello Christopher, I'm so sorry we weren't able to deliver your order on time. We have submitted a delivery fee refund due to the wait. Please allow 5-7 business days for processing, thank you.

Posted 1 year ago

“Delivery went to wrong address. It took me hours to get get someone in the phone. No one offered to send a new delivery immediately. And I was never compensated.”

(Andrea's Flower Shop) - Posted 1 year ago

Hello Susan, thank you for letting us know of your disappointing delivery experience. I'm so sorry we weren't able to deliver your order on time. I see we have now fully refunded your order charge. Please allow 5-7 business days for processing.

Posted 1 year ago

“I received no confirmation on the day of the delivery as to whether or not the flowers had been delivered. I had to reach out to Floom several times the day after the intended delivery date to confirm if they had been delivered, only to find that they had been delivered to the wrong address and my friend never received the flowers I had sent to her. I received a full refund but still, it was very disappointing. I won't be using this company again.”

(Beverly Hills Floral Design Center) - Posted 1 year ago

Hello Kristy, I'm so sorry for the disappointing delivery experience. We understand how important it is to deliver important gifts on time. We will use your feedback to better improve our systems, thank you.

Posted 1 year ago

“The real flowers are very different from the picture on the website, very misleading, very disappointed.”

(Botanique Workshop) - Posted 1 year ago

Hello Xiao Mei, Thank you for alerting us of your complaint. I see you chatted with us directly and we requested more images to fully assess the complaint. Please send the images to: suppport@floom.com, thank you!

Posted 1 year ago

“Flowers pour and quite different from what was shown in the site . Also arrived very late”

(Elin Garden) - Posted 1 year ago

Hello Hadia, I'm so sorry for the disappointing delivery experience. I see we reviewed your complaint and offered a 10% refund as well as a 15% discount on a new order. It does appear the blooms delivered were still in bud form and would take a few days to fully bloom and match the online images. Please let us know if you had any further concerns by emailing us directly at: support@floom.com, thank you!

Posted 1 year ago

“I ordered a bouquet delivery for my girlfriend’s birthday on the online store and the bouquet doesn’t look like the one ordered and the description doesn’t match. The saddest part is that I couldn’t fix it because it was delivered directly to her address. I’m not even talking that it was a day later than scheduled. The dissatisfaction is over beyond. The support agreed to refund me 50% and on my explanation why it’s not working for me they don’t respond anymore.”

(Showcase Flowers) - Posted 1 year ago

Hello Halyna, We are so sorry for the disappointing delivery experience. We reviewed your complaint and agreed the arrangement was about half the size of the pictured arrangement on the site. Our florist partner and our team agreed to refund 50% of the price paid to make up for the size disparity. Thank you for your understanding and please contact us if you have any further concerns at: support@floom.com

Posted 1 year ago

“I ordered flowers to be delivered and they never showed up. Even their tracking system says so. 2 days later I’m still going back and forth with their service team without a refund. Honestly the worst experience and I will absolutely not recommend this business.”

(Beverly Hills Floral Design Center) - Posted 1 year ago

Hello Cornelia, We are so sorry your order wasn't able to delivered by our partner florist. We understand how important it is to deliver your special gift in a timely manner and we're disappointed we were not able to on this occasion. Thank you for you feedback and assisting us with improving our service for the future.

Posted 1 year ago

“When you pay almost $100 for flowers to be delivered on a particular day and they say they will be but they aren't, that is unacceptable! I will most likely dispute the charge!”

(William Paul Floral Design) - Posted 1 year ago

Hello Charles, we are so sorry your order wasn't able to be delivered on time. Due to the failure to deliver we have fully refunded your order charge. Thank you for your feedback.

Posted 1 year ago

“I opted for next day delivery ( this was advertised on the website) only to be told on the day of the said delivery that the florist was shut on Saturdays. I had to wait until Monday for the flowers to be delivered. It is now 4pm on Monday and the flowers still haven’t arrived. The service has been pretty awful. They have agreed to refund the delivery fee but am still waiting receipt of this.”

(Inspirations Florist) - Posted 1 year ago

Hello Saba, I'm so sorry we weren't able to deliver your order on time. We have refunded your delivery fee due to the delay. Thank you for your feedback, we will share it with our florist partner and work on ways to improve our scheduling in the future.

Posted 1 year ago

“Ordered for Fri eve delivery pre 10pm. Never arrived and was not told. After emails and chasing promised pre midday Saturday. Didnt arrive until 3pm. Recent had to returnable to receive For what was supposed to be pleasurable experience turned into nightmare and pain!”

(Moyses Stevens Flowers) - Posted 1 year ago

Hi Graham, thank you for your review. We apologise for the delay with your order, this is not the service we aim to deliver. We have provided you with a refund of your delivery fee due to this. We understand that we let you down on your special occasion and we can only aim to improve moving forward with the feedback you have provided us with.

Posted 1 year ago

“Flowers did not get received. Paid extra for same day but got no refund”

(Green Fresh Florals + Plants) - Posted 1 year ago

Hi Milly, thank you for your review. We appreciate your feedback and for your reaching out to us via our support channels. Our partner florist informed us that the flowers were delivered however if this is not the case, please contact us and we will arrange a resolution towards this.

Posted 1 year ago

“First and last time using Floom. Delivery did not arrive on time and was not notified that it would not arrive on time. As a result, recipient did not receive gift and won’t receive it for another week due to schedule (which is why I selected the original date in the first place).”

(Cartwright & Butler) - Posted 1 year ago

Hi Lisa, thank you for your review. We apologise for the delay with your order, this was due to issues with the courier service used. We hope that your recipient enjoyed their gift.

Posted 1 year ago

“Failed to deliver, notified the day after expected delivery that the local provider could not meet the order. Was refunded but the occasion was missed completely.”

(Moutan Florist) - Posted 1 year ago

Hi Lucy, thank you for your review. We appreciate your feedback. We apologise for missing the mark on this occasion as you trusted us to help commemorate a special day.

Posted 1 year ago

“You advertised delivery by Saturday 8 April on your website so I bought a bouquet for my Mum’s 98th birthday on that day. Next thing I know Floom is telling me they will deliver on the 12th because it’s a bank holiday. I asked for and hit a refund- but Loom should not advertise what it cannot deliver. Disappointed would be the best I can say.”

(F For Flower) - Posted 1 year ago

Hi Justin, thank you for your review. We apologise for letting you down with your order, this is not the experience we aim to provide at Floom. We appreciate the feedback you have provided us with as this will help us to improve moving forward. We also appreciate you working with us to come to a resolution.

Posted 1 year ago

“Very unhappy with delivery item was delivered smelling strongly of some sort of chemical out of delivery drivers boot. Etched a mark in my wooden breakfast bar. Then I was told by the florist I should clean the vase before placing it and there was no spillage in boot of delivery driver. Basically told I was a liar I am now £99 out of pocket the smell was that strong I had to discard the flowers as I have a baby and it wasn't healthy. I am still waiting to speak to a manager which I have not been contacted by. Very upset with the service as this is where I always come to place orders for flowers. I have ordered from this website alot and have never had an issue before. I am very upset”

(Red Floral Architecture) - Posted 1 year ago

Hi there, thank you for your review. We are sorry to hear about the experience you had with us this time around. We appreciate the feedback you have left and for reaching out to us so that we can help to resolve the issue.

Posted 1 year ago

“My order was never delivered.”

(Flowers By Coley) - Posted 1 year ago

Hi Maria, thank you for your review. We have emailed you regarding your email as our partner florist required more information in regards to the delivery. We look forward to hearing from you soon.

Posted 1 year ago

“Ordered flowers for my Mum’s birthday. Got to 5:30PM on the day they were due to be delivered, however they still hadn’t arrived. Asked on the webchat what the delay was to be told there would be no deliveries that day due to the Easter bank holiday weekend (it was the Saturday so not a holiday day). So why did they allow me to order the flowers in the first place, and why wasn’t I informed of the issue with delivery by Floom? I had to ask what was happening myself, and if I hadn’t asked I don’t think they would have told me anything. They offered me a full refund however it was very shocking service and incredibly frustrating. My mother was left with no birthday gift. Will never order from Floom again.”

(F For Flower) - Posted 1 year ago

Hi Sarah, thank you for your review. We apologise for the experience you had with us, this is not the service we aim to provide. We appreciate you reaching out to us via our customer support channels. We also appreciate the feedback you have provided us with as this will help us to improve our services moving forward.

Posted 1 year ago

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Floom is rated 4.4 based on 20,698 reviews