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Floom Reviews

4.4 Rating 20,650 Reviews

84 %

of reviewers recommend Floom

Company Reviews

4.4

Based on 20,650 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 2nd May 2024

Floom 5 star review on 23rd April 2024

Floom 5 star review on 23rd April 2024

Floom 5 star review on 28th March 2024

Floom 5 star review on 28th March 2024

Floom 5 star review on 19th March 2024

Floom 5 star review on 15th March 2024

1559

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers weren't delivered on the day requested, even though I ordered them a week ahead. Got a call that "the driver messed up". I requested that the bouquet be made fresh for the next day's delivery, and was promised that would be done. My daughter sent a photo and the flowers are droopy. Also, only part of the gift card was printed. I will not be ordering any flowers from you in the future.”

(Floral Fantasy) - Posted 10 months ago

Hi Pat, thank you for your review and your feedback. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down.

Posted 10 months ago

“I sent a Peony plant to a friend who's husband had died and the plant was in poor condition and died within 1 day, which was very upsetting for the friend and me. (I didn't want to send a dead plant and make her distress worse) I made a complaint within 4 days due to the funeral etc and received a clearly copied and pasted email to say that fresh flowers are only guaranteed for 72hrs and 10% off a future order. This was a plant. Another agent promised to look in to it and send another plant and this was then overridden and I had an email stating that they only look at complaints within 72hrs even with a plant that is clearly meant to last longer than that. No apology, no refund or new plant.”

Posted 10 months ago

Hi Jane, thank you for your review and your feedback. We are sorry to hear that you are unhappy with the outcome of your complaint, however we are only able to look into complaints within 72 hours of the order being delivered.

Posted 10 months ago

“Not happy with the service this time, I searched based on postcode and the plant I selected suddenly wasn't available for delivery after I'd added it to cart, input all my details and written a message. I went back and selected another plant and processed the order, only to be emailed hours later to be told that plant also wasn't available for delivery and that another plant (not the one that I wanted) could be delivered the next day. So I ended up with the wrong plant and delivery on the day after my friend's birthday.”

(Flower Station) - Posted 10 months ago

Hi Rita, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 10 months ago

“The flowers looked nothing like the picture presented on the website. Absolute waste of money would never buy from here again. The picture showed more flowers compared to the amount that came it was only 3 roses for £45. Terrible purchase.”

(Sun Florist) - Posted 10 months ago

Hello there and thanks so much for your feedback! I checked our records and not that you didn't make any attempt to get in touch with us to discuss this order and how we could help. We're on your side and we're mortified that you were feeling less than thrilled with your order. Please e-mail us at hello@floom.com and we'll do our best to help out as soon as we can! Kind regards, Floom

Posted 10 months ago

“Floom took my money and gave me a delivery date but the order never got past the 'prepared' status. It was not delivered on the date specified and I was subsequently told that the order could not be filled as there had been a problem with delivery and redelivery was not possible. I do not believe that delivery was even attempted. I have been told that my money has been refunded (yet to be confirmed). I am totally disgusted that promises were made and not fulfilled. I would not use Floom again.”

(Flower Folk) - Posted 10 months ago

Hello there Sadly there was an issue with our third-party florist partner and they were not able to deliver this order. We reached out and refunded you the moment we knew and there is nothing more that could have been done in this circumstance. Regards, Floom

Posted 10 months ago

“Delivery is consistently at the very end of the day. Typically causes a problem and ends up being more of a hassle than a gift”

(Lovely Blooms Decorations Corp) - Posted 10 months ago

Hi Michael, thank you for your review and for your feedback. Our partner florists deliver between 10am and 6pm. Unfortunately, we are currently unable to offer time slots as our partner florists all use different methods of delivering and we are currently unable to track all orders due to this.

Posted 10 months ago

“Flowers did NOT arrive on the date requested even though I received a delivery confirmation email. After following up with Floom via chat, I was promised the flowers would be delivered a week later. The flowers ended up being delivered to the wrong address where they sat in a box for a week. I requested a refund but never received one. Unfortunately, what was supposed to be a nice surprise for my sister-in-law's 60th birthday ended up being a totally disappointment for her and for me. And, I'm out the $90 I spent. I will not be using Floom again and will not be recommending them to anyone.”

Posted 10 months ago

Hi Kathy, thank you for your review and thank you for choosing Floom for your order. We apologise for the delay with your order, you trusted us to help mark a special occasion and we let you down. Our partner florist has confirmed that the order was delivered, and has provided us with proof of delivery which we have forwarded to you more than once. If you have any additional questions, please let us know.

Posted 10 months ago

“Avoid. Nothing like the pictures. Ordered the picture on the left and they sent the one on the right….”

(Artistry In Flowers) - Posted 10 months ago

Hi Balkee, thank you for your review. We are sorry to hear that you were not happy with your order. We appreciate you contacting us via email to help resolve this for you.

Posted 10 months ago

“I was confirmed my flowers would be delivered at the 9th between 9 to 6 , it wasnt and made the whole purchase a waste. This was for a birthday and sent to the work address! I dont know where the flowers are and made me look like an idiot who forgot to buy a gift and taking my money for it. This whole thing is a huge scam!”

(Elin Garden) - Posted 10 months ago

Hi John, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 10 months ago

“NOT worth it — paid $75 + $20 shipping for a handful of cheap flowers. Looks nothing like what they advertise online and extremely overpriced”

(Noble Garden FC) - Posted 10 months ago

Hi Ashley, thank you for your review. We are sorry to hear that you were not happy with your order. If you could please email us images of your bouquet to support@floom.com we will be able to look into this further for you.

Posted 10 months ago

“The beautiful flowers I ordered cost almost £100 - what arrived were wilted petrol station flowers. Dumped on the doorstep. Delivery was an extra cost but they did not ring the bell, the recipient was at home. They did not call ahead as requested. The flowers weren’t even the same colour as the bouquet I ordered they should have been fabulous but were ugly. I did receive a 30% refund immediately because they could see how horrible the flowers were. However, I do not feel adequately compensated and despite previous good experiences I will never use floom again.”

(Dellas Flowers London) - Posted 10 months ago

Hi Paula, thank you for your review. We truly apologise for the stems that were missing from your bouquet, we understand that you ordered flowers for a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help resolve this for you.

Posted 10 months ago

“2days late after paying extra for next day delivery. And flowers delivered in a box!! Very poor presentation! Will never use Floom again.”

(Secret Garden Rose) - Posted 10 months ago

Hi Rowena, thank you for your review. We are sorry to hear that your order arrived late. We appreciate you contacting us via email so that we could provide compensation for the delay.

Posted 10 months ago

“Terrible service. Told me the flowers were delivered when they weren’t. Tried the next day to deliver and something else went wrong and they still haven’t been delivered. This was for a friend who lost her father and it was very important to me the flowers were delivered, and they were not. I then asked for a refund as she hasn’t received them, and they said no.”

(Flower Folk) - Posted 10 months ago

Hi Louise, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help resolve this for you.

Posted 10 months ago

“Sorry to say this, but flowers worth &100+ should be looking at the least decent. The flowers delivery barely hang on for a day. Very disappointed. I should have taken the reviews I read seriously but I wanted to give this company the benefit of doubt. Very disappointing and embarrassing to apologize for sending those flowers to someone I cared for. Roses were dying the next day .”

(BloomsyBox) - Posted 10 months ago

Hi Grace, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 10 months ago

“The flowers delivered were nothing - even remotely - like what I what saw in the photo on the wesbite. At the very least, I should receive a partial refund.”

(Ruta Flowers) - Posted 10 months ago

Hi Annette, thank you for your review. We truly apologise that the flowers delivered were wrong. Could you please send us photos of the flowers to support@floom.com so that we could look into this further for you?

Posted 10 months ago

“I ordered flowers for the 29th and they did not arrive. No one contacted me to say they hadn’t arrived so I reached out to ask if they had been delivered and they didn’t even seem aware of the problem and asked that I wait for them to reach out to their delivery partner and they would get back to me. It’s been 2 days and still no response. Absolutely would never order flowers from here ever again”

(Yuki Flowers Oxford) - Posted 11 months ago

Hi Corwin, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 11 months ago

“I have no idea if my flowers were delivered.”

(Enchanted Florist) - Posted 11 months ago

Hi Paula, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 11 months ago

“You misspelled my name in the card and flowers were not similar like the ones I ordered”

(Edie Rose) - Posted 11 months ago

Hi Mikaela, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. Please email us at support@floom.com so that we can look into finding a resolution for you.

Posted 11 months ago

“This is the worst service I have ever received. I placed an order and the they were not delivered. Floom could not get a hold of the florist and has not refunded me and have not attempted to remedy the situation in any form. This was extremely disappointing as the delivery was for a special event. Floom should have known that the flowers were not going to be delivered and offered me a new florist. Now I’m out a 100 pounds, and no flowers have been delivered. This has been the WORST experience and I DO NOT RECOMMEND.”

(Boston Florist) - Posted 11 months ago

Hi Tyler, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 11 months ago

“Don’t use this website. The customer service is really poor and cannot solve any problem. My order was not delivered on the scheduled date and I had to call the local florist by googling myself. The customer service agent, Stacey, ended my chat without solving the problem with really awful attitude. Also, the actual delivery is completely different from the picture posted on the website. Do not trust what you see on the website.”

(Kendall Flower Shop) - Posted 11 months ago

Hi Wayne, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. Please email us images of the bouquet that was sent so that we can look into resolving this for you.

Posted 11 months ago

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Floom is rated 4.4 based on 20,650 reviews