Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,465 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,465 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company!! They told me I had a “failed delivery” when I was literally home. They charged 20 dollars for same-day delivery and then didn’t deliver the same day. It was next day and the email I sent did nothing for me! I had to call several times :/ These were for my mom’s birthday and when they finally were delivered a day late the delivery was subpar. They didn’t come to my door, just honked and shouted my name from their car. Very rude and unprofessional. The flowers are pretty but the service was terrible.”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

Hello, Thank so much for the review about Floom! Here at Floom we understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  We are so sorry that your order with us was not completed and received by your recipient on your chosen day. We have reached out to you via email to follow up with you further, and actioned a refund of the delivery fee for the delay and inconvenience caused with your order. We are sorry that your experience with Floom was not 100% as expected, we strive to provide the best service and outcome for all our valued customers. Best Wishes from Team Floom, we appreciate the feedback given and hope the recipient loved their bouquet!

Posted 1 year ago

“Horrible experience. My flowers were never delivered and I was not refunded either. Very disappointed”

Helpful Report

(Corner Flowers Inc) - Posted 1 year ago

Thank you so much for taking time out to review us! Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  We are so sorry that your order with us was not completed and received by your intended recipient. We reached out to our florist partner to understand the delay - we have unfortunately not been able to determine or proceed with a redelivery option. We have contacted you further regarding the refund that has been actioned for you.  We do hope you will consider Floom in the future to send a wonderful florist crafted bouquet!

Posted 1 year ago

“Doesn’t use local florists and poor delivery service. My order was 5 days late.”

Helpful Report

(F For Flower) - Posted 1 year ago

Thank you for taking the time to review us!   Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  However, on this occasion your order did experience a delay which was caused by the courier service used - DPD. This delay at their depot was beyond Floom or our wonderful partner florists control. Our website uses the recipients post code to find florists that can deliver to that area. In the case of your order it is correct that the florist was not local as the recipients area was a hospital address and found florists that matched the criteria you entered on our website when placing the order. A local delivery from a local florist is dependent on us having partner florists that are located in the surrounding area of that address. We do apologise for the delay and inconvenience caused with your order.   We do hope you will reconsider using Floom in the future!

Posted 1 year ago

“The order never arrived Customer service didn’t’t help Requesting a refund, takes forever Disappointing”

Helpful Report

(Corner Flowers Inc) - Posted 1 year ago

Thank you for taking the time to review us!   Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift! However, on this occasion we were unable to make this happen and a full refund has been issued to you. Our team at Floom were quick to respond to you via our messaging service, we wanted to gain further information regarding your order with our partner florist which is a normal process for us to follow.   We do hope you will reconsider using Floom in the future!

Posted 1 year ago

“Sent an entirely different bunch to what I ordered & now not replying to my complaint”

Helpful Report

(Olympia Flowers) - Posted 1 year ago

Dear Melanie, Thank you for taking the time to leave us your feedback. I am so sorry to hear that your order was not up to your expectations. We have tried to track your complaint so we can get this sorted for you but we could not find this. Would you mind re-sending the complaint to support@floom.com so we can discuss this further? Warm wishes, Floom Team

Posted 1 year ago

“Disaster, no delivery at the end the expensive bouquet”

Helpful Report

(Sweet Flowers London) - Posted 1 year ago

Dear Anna, Thank you for taking the time to provide us with your feedback this is highly important for us. We are truly sorry for the inconvenience caused by not having the order delivered and for how the updates have gone. This was due to a delay in communication with our partner florist and it should not have happened. This is not the level of service that we aim to provide for sure. We would love to have you back give us another chance to make things right for you! Warm wishes, Floom Team

Posted 1 year ago

“A company that tells you your flower are delivered and are not. Email the company to figure out what going on and they tell you we’ll let you k ow by the end of the day and no response. Last time I will use this company”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

Thank you for taking the time to review us!   We value all feedback received here at Floom, we are disappointed to hear you were not 100% happy with Floom services on this occasion. However, your order was marked as delivered and was received by the recipient on the day of delivery as per the order. It is a little unfair to say we did not respond or flowers were not delivered- we were in frequent communications with you as we waited for our wonderful partner florist to send us the required information. We do not fully understand the nature or reason for this review or contact as the florist delivered successfully to your recipient.    We do hope you will consider choosing Floom in the future!

Posted 1 year ago

“I ordered flowers two days before the scheduled delivery and they were never received. I was charged in full. It’s now been a full week since ordering, I’ve reached out to Floom twice and still no flowers or refund.”

Helpful Report

(Croydon Flower House) - Posted 1 year ago

Thank you for taking the time to review us!  We value all feedback received here at Floom. Due to an order processing issue ( Technical Fault ) your order was not received into the system to be fully processed which meant our florist partner did not receive the order to complete. We were in communications with you as soon as you raised this issue with us. We are sorry for any delay in these communications but a tech issue does require some investigating. We did reach out to you to confirm that a refund has been actioned and this should be received very shortly.   Our sincere apologies for the issues experienced with your order, we do hope you will consider choosing Floom in the future!

Posted 1 year ago

“Gloom discovered they were unable to make a delivery of flowers Id ordered and promised a full refund which I have not received.”

Helpful Report

(Floral Ambitions) - Posted 1 year ago

Dear Mrs Dean, Thank you for taking the time to leave us a review - we are constantly working on improving our customer experience. I am so sorry to hear that we were not able to honour the delivery of your order. This happened due to technical issues on our partner florist side. This is not a common issue on our end but at this point, we can only express our sincerest apologies for the inconvenience caused. We can confirm here, as we did in the emails that we have sent to you, that your refund was processed and will be with you within 10 working days - the refund was processed on the 2nd of January. If you have any further queries, please, do not hesitate to email us at support@floom.com. Warm wishes, Floom Team

Posted 1 year ago

“Delivery not as promised, 2 days pinging the support person on order status. I don't recommend it”

Helpful Report

(Lotus Boutique London) - Posted 1 year ago

Dear Eva, Thank you for taking the time to leave us your thoughts on your experience with us. Please accept our sincerest apologies for the inconvenience caused by having the order delivered on the morning of the next day. This happened because of the busy period that our partner florist had during the festive season. In these kind of days, the deliveries might get delayed. This is a situation that gets out of our power. However, we completely understand how frustrating this can be. We would love to welcome you back and give us another chance to make things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Small and disappointing bouquet”

Helpful Report

(Iridescent Florals) - Posted 1 year ago

Dear Maayan, Thank you for taking the time to leave us a review. We are sorry to hear that you haven't had a great experience with us, this is not the level of service that we aim to provide. We have checked the timeline of your order and we could see that there were some substitutions made to your order and you have been informed about this before having the order delivered. Indeed, upon delivery there were some missing stems on the bouquet, therefore, our colleagues have offered you a full refund for the order and an 18% discount on the next order. We can only apologise for the inconvenience caused at this point and we would love to have you back and give us another chance to get things right for you. Warm wishes, Floom Team

Posted 1 year ago

“Terrible experience- flowers not delivered on time and bouquet not what was pictured. Won’t use again.”

Helpful Report

(Urth Gardens) - Posted 1 year ago

Thank you for taking the time to review us!   We value all feedback received here at Floom, we are disappointed to hear you were not 100% happy with the order received. We are sincerely sorry for the delay with your order. Unfortunately due to an unforeseen emergency our partner florist experienced they were unable to complete any orders on that day. As soon as we were notified of the delay we did communicate this to you and delivery was made 1 day late. We do apologise for the upset this caused. Our florist partner had also communicated with us that there would be a substitution made with flowers used- again this was communicated to you by our Floom team prior to delivery. The bouquet our florist partner sent was of a high quality and made with care.   We do hope you will consider choosing Floom in the future!

Posted 1 year ago

“The delivery guy left the flowers in the street in front of the building, despite someone buzzing him in and they were obviously stolen by someone walking by. The customer service agent sent me a picture of the delivery guy in the street taking a picture of the flowers that were left outside the building as proof of delivery and tried to tell me that leaving packages outside buildings is considered a safe place (never heard of this before nor experienced it before). The second delivery isn’t even delivered yet even though it was supposed to be delivered yesterday. I wouldn’t recommend this place if you’re buying a gift for someone or need something by a certain time.”

Helpful Report

(Poppy's Florist) - Posted 1 year ago

Hello,   We thank you for taking the time to review your order with Floom!  Your Floom order was sent out for delivery on the day requested as per your order but unfortunately our partner florist was unable to deliver due to no answer at the recipient's address. Our florist partners delivery team attempted to contact the recipient via telephone as they were outside of the address unable to make any contact with neighbours to leave safely. Floom were notified of the issues at the recipient's address and worked with our florist partner to arrange a re-delivery for that same day and encountered the same issue of no response at the address and unanswered calls to resolve at the point of delivery- and the same issue again the following day. Therefore, our florist partner attempted delivery 3 times with multiple phone calls unanswered. We feel your review is unfair to Floom and Our amazing florist partner who went above and beyond to make arrangements and strive to deliver to your recipient. The flowers were eventually successfully received by your recipient.

Posted 1 year ago

“Not anything like the flowers shown in the image & customer services don’t care to listen. A waste of precious money for terrible value. Avoid.”

Helpful Report

(Rose & Mary) - Posted 1 year ago

Hello,   We thank you for taking the time to review your order with Floom!  It is disappointing to read your review as our partner florists work hard to ensure all orders sent & received make their recipient truly overjoyed with their beautiful gift! Our partner florist has made a stunning arrangement of White Hydrangeas, Rose & White Lisianthus all wrapped in a brown bouquet box, exactly as per the order with fresh quality flowers. We do hope that the recipient loves the arrangement & your thoughtful wishes for the occasion!

Posted 1 year ago

“Flowers never arrived. Customer service couldn’t “get in contact with the florist”. Whatever that means. Doesn’t seem like a properly run company. It was only after this happened that I looked through the reviews. Don’t be fooled by the 4 stars. Every other review was the same complaint; the flowers never came. And some that came DAYS late came dead looking. Don’t waste your money.”

Helpful Report

(Love And Blooms) - Posted 1 year ago

Dear Delaney, Thank you for taking the time to review your experience on your order. This is very important for us as we are continuously working on improving our customer's experience. We apologise for the inconvenience caused by having the order delayed in delivery - this happened because of working hours on the florist side therefore the delay in communication with them and delivery of the order. However, we completely understand that this was frustrating and for sure, this is not the level of service that we usually provide. Looking at your order history, we can see that this was refunded for you. If you would like to discuss this further or you have any other queries, please feel free to email us at support@floom.com so we can assist you. Warm wishes, Floom Team

Posted 1 year ago

“The flowers took 12 hours to starts falling ...”

Helpful Report

(F For Flower) - Posted 1 year ago

Hello! Thank you for the feedback. Your Floom order for a beautiful Deluxe Roses bouquet was sent in perfect condition, as are all orders by our amazing, passionate partner florists! Upon receiving your photographs of the bouquet received- this did show small damage to 1 or 2 roses which can happen on route during transportation on route, however roses do have 'guard petals' to protect them and naturally are a darker thick petal. All of this information was communicated to you via email but we do hope the recipient loved your thoughtful gift! We thank you for using Floom!

Posted 1 year ago

“Screw up the order. Hound you for social media reviews and don't address your complaints. A perfect lesson as to why AI isn't the solution, yet. Don't use would be my honest advice”

Helpful Report

(Longacres Garden Centre) - Posted 1 year ago

Dear Simon and Alison, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the flowers delivered. Would it be possible to email us at support@floom.com with more details about this so we can investigate this further for you? Thank you, Floom Team

Posted 1 year ago

“Online checkout was easy. You are great at taking the money. But when it comes to delivery I don't think you understand the concept. If something can't be delivered then it should not be on the website. You are dealing with peoples milestones and celebrations. I would NEVER TRUST Floom!”

Helpful Report

(Lynne Floral Art) - Posted 1 year ago

Thank you for taking the time to review us!   Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  However, on this occasion we were unable to make this happen due to our florist partner needing to close their shop to all orders. We are sorry the florists availability was not updated sooner, they work very hard to make quality arrangements and value all customers and we share the same ethos & value.

Posted 1 year ago

Thank you for taking the time to review us!  Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  However, on this occasion we were unable to make this happen due to our florist partner needing to close their shop to all orders. We are sorry the florists availability was not updated sooner, they work very hard to make quality arrangements and value all customers and we share that same ethos.

Posted 1 year ago

“I will never use floom again. Terrible service”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Hello Jousef, We do appreciate you taking time to review Floom. We are very sorry to learn you would not use our services again, however the delivery service delay with your order was beyond Floom customer services and our florists partners control. DPD delivery services encountered a delay in their scheduled services and routes - we have actioned a refund for the delivery fee as a result of this delay. We do apologise for the delay with your order and any inconveniences caused due to this.

Posted 1 year ago

“Awful, arrangement was nothing like website photo.”

Helpful Report

(Secret Garden Rose) - Posted 1 year ago

Thank you for your feedback! We thank you for using Floom for your order, we are disappointed to read you were not 100% happy with the arrangement, we would have loved to have helped resolve this for you but I do not see any communications from you after the delivery was received. The flowers are of the same high quality that you paid and purchased- the arrangement photograph here you have shared has a different shaped glass holder making the stems sit differently to how viewed on the website.

Posted 1 year ago

Floom is rated 4.4 based on 21,465 reviews