Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,353 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,353 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1605

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers never arrived. Customer service couldn’t “get in contact with the florist”. Whatever that means. Doesn’t seem like a properly run company. It was only after this happened that I looked through the reviews. Don’t be fooled by the 4 stars. Every other review was the same complaint; the flowers never came. And some that came DAYS late came dead looking. Don’t waste your money.”

Helpful Report

(Love And Blooms) - Posted 1 year ago

Dear Delaney, Thank you for taking the time to review your experience on your order. This is very important for us as we are continuously working on improving our customer's experience. We apologise for the inconvenience caused by having the order delayed in delivery - this happened because of working hours on the florist side therefore the delay in communication with them and delivery of the order. However, we completely understand that this was frustrating and for sure, this is not the level of service that we usually provide. Looking at your order history, we can see that this was refunded for you. If you would like to discuss this further or you have any other queries, please feel free to email us at support@floom.com so we can assist you. Warm wishes, Floom Team

Posted 1 year ago

“The flowers took 12 hours to starts falling ...”

Helpful Report

(F For Flower) - Posted 1 year ago

Hello! Thank you for the feedback. Your Floom order for a beautiful Deluxe Roses bouquet was sent in perfect condition, as are all orders by our amazing, passionate partner florists! Upon receiving your photographs of the bouquet received- this did show small damage to 1 or 2 roses which can happen on route during transportation on route, however roses do have 'guard petals' to protect them and naturally are a darker thick petal. All of this information was communicated to you via email but we do hope the recipient loved your thoughtful gift! We thank you for using Floom!

Posted 1 year ago

“Screw up the order. Hound you for social media reviews and don't address your complaints. A perfect lesson as to why AI isn't the solution, yet. Don't use would be my honest advice”

Helpful Report

(Longacres Garden Centre) - Posted 1 year ago

Dear Simon and Alison, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the flowers delivered. Would it be possible to email us at support@floom.com with more details about this so we can investigate this further for you? Thank you, Floom Team

Posted 1 year ago

“Online checkout was easy. You are great at taking the money. But when it comes to delivery I don't think you understand the concept. If something can't be delivered then it should not be on the website. You are dealing with peoples milestones and celebrations. I would NEVER TRUST Floom!”

Helpful Report

(Lynne Floral Art) - Posted 1 year ago

Thank you for taking the time to review us!   Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  However, on this occasion we were unable to make this happen due to our florist partner needing to close their shop to all orders. We are sorry the florists availability was not updated sooner, they work very hard to make quality arrangements and value all customers and we share the same ethos & value.

Posted 1 year ago

Thank you for taking the time to review us!  Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  However, on this occasion we were unable to make this happen due to our florist partner needing to close their shop to all orders. We are sorry the florists availability was not updated sooner, they work very hard to make quality arrangements and value all customers and we share that same ethos.

Posted 1 year ago

“I will never use floom again. Terrible service”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Hello Jousef, We do appreciate you taking time to review Floom. We are very sorry to learn you would not use our services again, however the delivery service delay with your order was beyond Floom customer services and our florists partners control. DPD delivery services encountered a delay in their scheduled services and routes - we have actioned a refund for the delivery fee as a result of this delay. We do apologise for the delay with your order and any inconveniences caused due to this.

Posted 1 year ago

“Awful, arrangement was nothing like website photo.”

Helpful Report

(Secret Garden Rose) - Posted 1 year ago

Thank you for your feedback! We thank you for using Floom for your order, we are disappointed to read you were not 100% happy with the arrangement, we would have loved to have helped resolve this for you but I do not see any communications from you after the delivery was received. The flowers are of the same high quality that you paid and purchased- the arrangement photograph here you have shared has a different shaped glass holder making the stems sit differently to how viewed on the website.

Posted 1 year ago

“Worst service, late delivery will not be coming back as a customer.”

Helpful Report

(Floral Beverly Hills) - Posted 1 year ago

Hello Darcy, I'm so sorry our florist partner was delayed in completing your delivery. I see it was delivered before out 6PM cut off time but after your delivery address was closed and no longer accessible. We will ensure our florists are aware of business addresses and their closing times in the future, thank you for your valuable feedback.

Posted 1 year ago

“A disgrace. How does any decent florist think that delivering flowers to someone at 6:20am on their birthday is acceptable? It is not a difficult business - nice flowers to the right address at the right time - but somehow Floom manages to get it wrong. Their after-service was poor - when I complained about the delivery time I was told that at least the flowers arrived on the right day!!”

Helpful Report

(Raydiant Installations) - Posted 1 year ago

Hello, Thank you for taking the time to review Floom! We are sorry to hear that the 06;30am delivery was outside of our time frames as stated when placing an order. Our florist partner starts there service very early as they do have orders to fulfill independently of Floom - so I am sorry on this occasion our Floom delivery schedule was not applied to your order. The recipient answered the door promptly, we offer our apologies that the bouquet was received at a very early hour. We do hope you will consider using Floom again!

Posted 1 year ago

“Same day flowers delivered the following day wilted. Received excuses around building access only to later discover the delivery attempt was well after the 6pm time. Charged in full without refund even after my written complaints. Extremely poor malpractice.”

Helpful Report

(Moyses Stevens Flowers) - Posted 1 year ago

Hello Chevy, We are sorry to read your order was not received on the date as expected. Due to the delivery driver being unable to gain access to the building to complete delivery it was therefore necessary to return the flowers to the florist shop, a redelivery for the following day was promptly arranged and delivered the next morning. We thank you for your feedback!

Posted 1 year ago

“My recipient did not receive their flowers, despite receiving a notification saying they had been delivered (3 days late).”

Helpful Report

(Botanique Workshop) - Posted 1 year ago

Hello Ruby, We are really sorry for the issues you are experiencing with your order. The email notifications for delivery can be delayed at times, however the issues lay with the courier delivery service. During our communications with you upon learning the order had not been received, the proof of delivery photo alerted us to the error the courier service had made regarding the recipient's address. We worked quickly with our florist partner to resolve this issue for you and we continue to monitor the courier delivery service. Thank you for your feedback!

Posted 1 year ago

“From delivery to product this was an incredibly poor experience. I will not be using Floom again and will not recommend it to others.”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

Hello Heidi, We are very sorry you would not use Floom or recommend our service to anyone else, this is most disappointing. Our team and partner florists work hard to achieve superb experiences for all customers. Our florist partners use different methods of delivery service and sometimes unexpected issues do occur. Our team did request you to provide further information, but we did not receive any further communication from you to resolve some of the feedback you gave. Thank you for taking the time to review Floom!

Posted 1 year ago

“Terrible service. Paid for same day delivery. Didn't seem to happen. Web site lists as "on the way" 12 hours after placing order. Customer service seems clueless. Chat useless, no one answers the phone. Oh well, only flowers for a seriously ill person - maybe you just don't care. Anyway, I'd urge avoiding this service completely. Premium prices for hopless service.”

Helpful Report

Posted 1 year ago

“This is laughable. I get this request for feedback when the order that was meant to be delivered last Saturday has yet to arrive despite several promises from customer service that it will be delivered “today”. (“Today was the 31st of October, then it was the 1st of Nov, yet it has still not arrived.) at this point I have no trust in your system and just want a refund.”

Helpful Report

(The Epicurean Trader) - Posted 1 year ago

Hello Sherry, We are so sorry for the delay you experienced with your order, this was due to an influx of orders to the supplier of your item which caused fulfillment issues leading to order delivery dates being delayed. The information on updates was provided to you at every request and our sincere apologies that the order was received almost 1 week late.

Posted 1 year ago

“Rubbish service regarding delivery”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Hello, We are sorry to read your delivery experience was not as expected. All of our florists work with different courier services which means that we are not able to specify delivery times and we have a delivery window of between 10am and 6pm. The courier services arrived to the recipient address but was not home, the delivery driver issued a notification to inform the order was taken to a local shop for the recipient to collect. We thank you for your feedback!

Posted 1 year ago

“I tried to talk with a live person about Making a mistake on the address and I still haven’t heard back. This was a waste of money. I have no idea where the flowers went the address I put didn’t exist and I received no call or text to fix this.”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

“I used this site for the first time on Monday the 23rd with same day delivery of an order of over $200 guaranteed by 6pm delivery. No call, email text or flowers until the 24th at 4pm almost 24hrs late....the flowers looked day old, water was mercky as it seems they sat from the day before. I immediately refused the delivery from the driver that told me the delivery date was the 24th. I immediately pulled up my receipt showing a delivery date of the 23rd. Complete failure overall, I would never use or recommend this site to an enemy.....terrible!”

Helpful Report

(French Florist - Westlake Village) - Posted 1 year ago

“I ordered white tulips same day delivery, within the time frame for same day delivery. It was confirmed. It didn’t arrive until 24 hours later and the tulips were pink instead of white. Complete waste of time”

Helpful Report

(Noble Garden Glendale) - Posted 1 year ago

Hello! We are so sorry that on this occasion that a mix up occurred during the delivery process. Our florist partner was in contact with you to resolve this issue and rectify the situation. The arrangement ordered does show a mixture of pink & white tulips, and was not shown as an all white arrangement. We are sorry you felt this was not quite as expected. Thank you so kindly for the feedback on your experience with Floom!

Posted 1 year ago

“Placed an order to get same day delivery. I was called 3 hours later to be told it wasn’t possible and not attempt to find a solution expect to take delivery the next day! Equally no attempt to make good the situation, basically it is what it is attitude! Will not buy again from here…really poor mentality towards service.”

Helpful Report

(Red Floral Architecture) - Posted 1 year ago

Hello Neel, We are truly disappointed to read your review of Floom. Your order was a very unique design, unfortunately our florist was not able to provide this exact product on the same day you requested but you were offered a delivery the very next day, which was declined by you. We did contact you as soon as we knew of the issue which was 1 hour and 30 minutes after placing the order. In this instance we were unable to offer any replacement but a full refund was issued. We thank you for your feedback!

Posted 1 year ago

“Horrible service and please be aware that this florist is not even in Brooklyn. It is a clearing house operating out of the UK. Please do not use this service.”

Helpful Report

(Padam) - Posted 1 year ago

Hello, Thank you for your feedback. Here at Floom we are a marketplace connecting customers with our florist partners. We operate throughout the UK and the US using our website gives you access to any of our florist partners that are in the zip code or postcode of where you would like an order to be sent. The florist Padam, is located in Brooklyn and local to the area on the address you provided. Our customer service team delivered support and help upon each contact. However, the order was fulfilled and delivered,as per all the details as you gave. Thank you for using Floom!

Posted 1 year ago

“My flowers were never delivered and I received NO proactive communication from Floom. I had to follow up countless times and finally got a refund after 6 days because still, the flowers were never delivered.”

Helpful Report

(Floweraholic Online) - Posted 1 year ago

Hello Philip, Thank you for taking the time to review us! We are sorry to hear that on this occasion you did not receive your order. Upon alerting us to the issue raised we followed all steps needed to confirm all details for the order were correct, once this was confirmed we communicated with you that we needed to investigate and attain further information from our florist partner- we were unable to gain a delivery status and therefore we issued a full refund. Our team worked hard to resolve this issue for you, updates and timescales were provided. We regret we were unable to make a successful delivery on this occasion, but would love for you to consider Floom in future!

Posted 1 year ago

Floom is rated 4.4 based on 21,353 reviews