Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Floom Reviews

4.4 Rating 20,693 Reviews

84 %

of reviewers recommend Floom

Company Reviews

4.4

Based on 20,693 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Tell us how Floom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 15th May 2024

Floom 5 star review on 15th May 2024

Floom 5 star review on 6th May 2024

Floom 5 star review on 2nd May 2024

Floom 5 star review on 23rd April 2024

Floom 5 star review on 23rd April 2024

Floom 5 star review on 28th March 2024

1562

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers for the 29th and they did not arrive. No one contacted me to say they hadn’t arrived so I reached out to ask if they had been delivered and they didn’t even seem aware of the problem and asked that I wait for them to reach out to their delivery partner and they would get back to me. It’s been 2 days and still no response. Absolutely would never order flowers from here ever again”

(Yuki Flowers Oxford) - Posted 11 months ago

Hi Corwin, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 11 months ago

“I have no idea if my flowers were delivered.”

(Enchanted Florist) - Posted 11 months ago

Hi Paula, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 11 months ago

“You misspelled my name in the card and flowers were not similar like the ones I ordered”

(Edie Rose) - Posted 11 months ago

Hi Mikaela, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. Please email us at support@floom.com so that we can look into finding a resolution for you.

Posted 11 months ago

“This is the worst service I have ever received. I placed an order and the they were not delivered. Floom could not get a hold of the florist and has not refunded me and have not attempted to remedy the situation in any form. This was extremely disappointing as the delivery was for a special event. Floom should have known that the flowers were not going to be delivered and offered me a new florist. Now I’m out a 100 pounds, and no flowers have been delivered. This has been the WORST experience and I DO NOT RECOMMEND.”

(Boston Florist) - Posted 11 months ago

Hi Tyler, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 11 months ago

“Don’t use this website. The customer service is really poor and cannot solve any problem. My order was not delivered on the scheduled date and I had to call the local florist by googling myself. The customer service agent, Stacey, ended my chat without solving the problem with really awful attitude. Also, the actual delivery is completely different from the picture posted on the website. Do not trust what you see on the website.”

(Kendall Flower Shop) - Posted 11 months ago

Hi Wayne, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. Please email us images of the bouquet that was sent so that we can look into resolving this for you.

Posted 11 months ago

“Terrible service. Failed to make delivery”

(JNJ Floral) - Posted 11 months ago

Hi Jason, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 11 months ago

“My order was never delivered.”

(Elin Garden) - Posted 11 months ago

Hi Haley, thank you for your review. We are sorry that your order was not delivered. Thank you for reaching out to us so that we could rectify this for you.

Posted 11 months ago

“Billing was incorrect and issue remains unresolved a week later.”

(Kendall Flower Shop) - Posted 11 months ago

Hi Agnes, thank you for your review. We apologise for the billing issue. We are currently looking into this and we will be back in touch very soon.

Posted 11 months ago

“I ordered a bouquet and selected it base on what I wanted and the images that are provided on the website. The bouquet had 3 types of flowers and two types of green stems. However, what we have received has only two types of flowers without the green stems that was in the picture. The whole thing is absolutely different from the image. I know that sometimes stores run out of stock but they have to inform the customer in advance so they can decide to buy the product or not. The Floom didn’t do it, this bouquet was a pricy one and when I asked them I return it and please refund the money they refused and even they failed to give me a right explanation. I don’t recommend this store at all.”

(Sunny Florists) - Posted 11 months ago

Hi S, thank you for your review. We truly apologise for the stems that were missing from your bouquet, we understand that you ordered flowers for a special occasion and we let you down. We appreciate your feedback.

Posted 11 months ago

“I am in the U.S. and can’t just go to a florist to have flowers delivered in the U.K. I placed an order with Floom on Sunday and set to have it delivered Monday. Monday comes and I receive an e-mail confirming it would be delivered that day, but then received another email shortly after stating they could not deliver because of stocking issues and that I could approve a one-day delay. Fine. Approved. I get another email hours later asking me to approve the delay again. I already did, but I approved it again. The next day, I receive another confirmation email for delivery that day, but then ANOTHER email stating they could not deliver due to “unforeseen circumstances.” So my order was cancelled automatically and refunded. I needed next day/same day delivery. I chose this company because that is what was offered. Now my delivery is delayed 2+ days, I have to use a different company and the bouquet recipient receives untimely flowers. Truly, utterly unacceptable.”

(Floral Hall) - Posted 11 months ago

Hi Stephanie, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback.

Posted 11 months ago

“I ordered flowers for a Mother’s Day delivery. They never showed up. It wasn’t until I proactively reached out to the company to find out what had happened that the flowers suddenly appeared to the next day. When I explained that I thought this was unacceptable, the offer I was given was a refund on the delivery fee and a credit to be used with the company in the future. When I declined that offer saying that the whole point of flowers for Mother’s Day was that my mother got them on Mother’s Day a representative from Floom suggested that I return the flowers to the supplier, so they can dry them out if I wasn’t happy for a refund. This is unacceptable. I expressed that and have heard nothing cents. Avoid using this company at all costs since they use third-party vendors, and don’t seem to realize that if you order flowers for a special occasion, they really should arrive on the day of the special occasion since that’s what you paid for. It is insulting to suggest that the customer should then return the flowers to the original supplier so they may be used as dried flowers in order to get a refund”

(Beverly Hills Floral Design Center) - Posted 11 months ago

Hi Karl, thank you for your review. We are sorry that we missed the mark with your order. You trusted us to help mark your special occasion and we failed. We appreciate the feedback you have provided us with and will use this to improve our services moving forward.

Posted 11 months ago

“I was very disappointed in the quality of flowers for the one delivered to Pacific Palisades. The flowers were cheesy looking”

(Noble Garden Florist Weho) - Posted 11 months ago

Hi Dolores, thank you for your review. We're sorry to hear that you were not happy with your order. Please email us at support@floom.com so that we can look into this further for you.

Posted 11 months ago

“Flowers arrive damaged and only lasted 2 days. Very poor.”

(Freedom Floral) - Posted 11 months ago

Hi William, thank you for your review. We're sorry that you received poor quality flowers. Thank you for reaching out to us so that we were able to provide a full refund resolution for you. We will use your feedback to improve our services moving forward.

Posted 11 months ago

“I paid extra for the flowers to be delivered on Sunday for Mother's Day and two days later they still have yet to arrive.......”

(Baeza's Flowers And Decorations) - Posted 1 year ago

Hello there and thanks so much for your review! I checked and I don't believe that I can see any history of you contacting us at all, at least regarding this order number? We'd LOVE to get this resolved for you, so if you pop us an e-mail at hello@floom.com or get in touch using our phone number or live chat facilities, we'd LOVE to help out! Kind regards, Floom

Posted 1 year ago

“i used Floom once before and it seemed fine, but this time I ordered Mother's Day flowers to be delivered on Mother's Day (Sunday 5/14) for my mother and my aunt... it was not cheap... and the flowers never arrived, and I never got any kind of notification. It's now 5/16, the following Tuesday, and crickets.”

Posted 1 year ago

Hello there and we're sorry to hear this! I checked and noted that you've not reached out to us regarding this. in the rare event that something like this does happen, we always work with florists and customers to ensure that the perfect bouquet is delivered, each and every time! Please get in touch and we'll do our absolute best to remedy this. Kind regards, Floom

Posted 1 year ago

“They no showed my mother's day delivery, but claimed it was delivered until I complained.”

(The Flower Shop Of Chicago) - Posted 1 year ago

Hello there! The florists who handle the delivery of the orders are the ones who update the status of the order as it progresses, we received your complaint and reached out to the delivering florist. When we were sadly unable to reach them, we offered a full refund with no questions asked. We are sorry that this was the outcome, but the none-delivery of the flowers was beyond our control or even knowledge and we rectified the refund as soon as we were made aware. Kind regards, Floom

Posted 1 year ago

“I can't recommend this service. After paying over a hundred dollars plus expedite fee my flowers never arrived yet they are marked delivered. Good luck getting in touch with a person to get assistance with your order as well. There is no phone number (or at least i don't see one) to at least speak to someone about the undelivered flowers. I will just contact my credit card company and dispute the charge. Highly frustrating to say the least. I'll stick with other florist. I have had various issues with them too but at least they have a number I can call.”

Posted 1 year ago

Hello there and thanks for reaching out! We note that there are indeed support tickets linked to your order number, and we have replied to you and kept you updated with out processes as we endeavour to contact our florist partner and plan the next steps. We will be in touch ASAP when we know more from the florist. As for a phone number, we have both US and UK phone numbers readily available on our website. Kind regards, Floom

Posted 1 year ago

“you didnt deliver the flower at all.”

(Buzzy Bee Flowers) - Posted 1 year ago

Hello Youngmin, I'm so sorry your order wasn't received. I see the florist did update it as delivered. If you have trouble confirming it was recovered please reach out to us directly via email at: support@floom.com, thank you!

Posted 1 year ago

“The flowers that arrived needed to be thrown away they were so old and damaged. I am very disappointed with this service.”

(BloomsyBox) - Posted 1 year ago

Hello Davina, I'm so sorry for the disappointing delivery experience. I've reviewed your order and see we have sent your feedback to our florist partner and submitted a full refund on your behalf. Please allow 5-7 business days for processing. Please reach out if you have any further questions or concerns via email to: support@floom.com, thank you!

Posted 1 year ago

“This is the worst flower delivery experience I have ever had. There was someone there ready to accept the delivery but yet it was marked undeliverable even though I had paid for same day service. I received a notice that it was delivered - which it wasn't. Then they stated they would delivery the next day and I received another notice that it was delivered - AGAIN it was not. I had to follow up with Floom over and over again to get a status because they said they were unable to cancel the order and refund me. They finally delivered very old flowers more than a day after they were supposed to.”

(Flowers By Coley) - Posted 1 year ago

Hi Amy, thank you for your review. We are sorry that your experience with us has been unsatisfactory. I have emailed you for more information regarding the old flowers so that we can resolve this for you. Looking forward to hearing from you soon.

Posted 1 year ago

«
1
2
...
8
9
10
11
12
»

Floom is rated 4.4 based on 20,693 reviews