Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bouquet with orchids as the centrepiece for a 40th that cost £75 only for the arrangement to not include any orchids. All I got in return was a £10 refund. I would avoid this company at all costs.”

Helpful Report

(Orchidya) - Posted 2 years ago

Hi Shahzad, thank you for your review. We truly apologise for the stems that were missing from your bouquet, we understand that you ordered flowers for a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“This was a thoroughly unsatisfactory experience and,at the time of writing, remains so. Floom took my money happily enough, failed to deliver the flowers last Friday as promised. They arrived only two days after my friends' anniversary, but have not seen fit to get in touch to apologise. They have also failed to answer my calls or messages, but merely sent me a range of questionnaires purporting to want feedback. They should start by concentrating in doing what they had agreed to do. A disgraceful performance from Floom, and a thoroughly alienating one. They will certainly have no further business from me. Stay clear is my advice.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

Hi David, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service. I have checked and unfortunately, I can't see any messages or emails pertaining to this order. If you would like to get in touch with us please email support@floom.com and we would be happy to answer any questions you may have.

Posted 2 years ago

“I opted for next-day delivery, but my order was canceled in the middle of the night because the florist couldn't make it in time. Which left me no time to find another florist. I wanted to wish a good friend a happy birthday, but it was ruined. I also wasn't funded the total amount I paid.”

Helpful Report

(Anaïs Flowers) - Posted 2 years ago

Hi Mario, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service. We can confirm that we have provided you with a full refund and this should be with you shortly.

Posted 2 years ago

“Absolutely terrible. Ordered flowers for my mums birthday which never turned up. Got a call at 5pm to say they couldn’t be delivered! No apology, no concession, so I cancelled the order but am still waiting for a refund! Do not use!”

Helpful Report

(Fioritalia) - Posted 2 years ago

Hi Sarah, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“Paid for same day delivery and did not get it. Very disappointing.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

Hi Josie, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“No phone number, no customer service.”

Helpful Report

(My Blooming Business) - Posted 2 years ago

Hi Amber, thank you for your review. We are sorry to hear that you were unable to find our customer service details, these are available on Floom.com. We also have a live chat service available on Floom.com for all customers. If you have any additional questions, please email us at support@floom.com

Posted 2 years ago

“Very small and unsubstantial bunch of flowers for the price and versus the pictures”

Helpful Report

(Stems Wilder) - Posted 2 years ago

Hi Dom, thank you for your review. We appreciate your feedback regarding your order. Please feel free to email us at support@floom.com if you have any questions or queries.

Posted 2 years ago

“The peonies I ordered looked nothing like the image of the sample - the bouquet was much skimpier and not as full as it was marketed. Very expensive for something that would have been possible to get at Trader Joe’s”

Helpful Report

(Noble Garden Glendale) - Posted 2 years ago

Hello Amanda, I'm sorry you weren't 100% happy with your order, we'd like to review your delivery with our partner florist if possible. Please send any images you have of the delivered bouquet to our team directly at: support@floom.com As soon as we have this, we'll get on the case. Thanks in advance!

Posted 2 years ago

“The smallest amount of peonies for the price. I was left feeling ripped off.”

Helpful Report

(Saints Flowers) - Posted 2 years ago

Hello Georgia, I'm so sorry for the disappointing delivery. We would like to review your delivered bouquet with our partner florist. Please send any images you have of the bouquet to our team at: support@floom.com, thank you!

Posted 2 years ago

“Order didn't get processed and I wasn't notified”

Helpful Report

(Polen) - Posted 2 years ago

Hello Steve, I'm so sorry for the technical issue which caused your order to be manually processed. I do see in our system your order was delivered on the 5th June. Please let us know if your order wasn't received, thank you!

Posted 2 years ago

“Flowers for $125 and no where close match the photo or quantity of flowers in the bouquet for the price.”

Helpful Report

(Flowers By Coley) - Posted 2 years ago

Hello Mike and Kara, We are so sorry for your disappointing delivery experience. I've investigated your order and see we were not able to move forward with your complaint due to the lack of images to review with our partner florist. If you're able to send us any further images that show the delivered arrangement didn't match the online images please send them to: support@floom.com, thank you!

Posted 2 years ago

“Very disappointed with Floom. I placed a birthday bouquet order for my niece in London and was charged accordingly for the order and I received a confirmation email that the delivery will be completed on the requested date. A few hours later I received an email from Liza saying that the order is being canceled because their florist partner will be closed for the latter part of that week and a refund is being issued. I had to scramble to locate another florist in London to deliver the flowers on my niece's birthday. This florist (Debbie Western Flowers) did an amazing job.”

Helpful Report

(Bobby's Flowers) - Posted 2 years ago

Hello there and thanks so much for your feedback. We work as the link between customers and our florist partners and always do our best to handle issues as swiftly and as quickly as they arise. Sadly it's a fact that some orders are, for one reason or another, unable to be completed and in these unfortunate circumstances, we do our best to inform the customer and fully refund them as soon as we can, which is what we did in this circumstance. We do wish that this order didn't have to be cancelled but in the circumstance, we believe we took the best course of action. Kind regards, Floom

Posted 2 years ago

“I thought the bouquet was being hand delivered and it was sent in a box. I do not recommend”

Helpful Report

(PM Flowers) - Posted 2 years ago

Hello there and thanks for the feedback! We are sorry that you had expected the flowers to be hand-delivered (as some of our florists do) and it's a shame that this particular order was shipped in a box for its own protection. We do not specify that flowers will be hand-delivered on our site and we think it's a little harsh to rate every aspect, including the online checkout, and the quality of the flowers, as being one-star, because you had led yourself to believe that the flowers would be delivered unboxed.

Posted 2 years ago

“what i ordered was completely different to what i received i am very unhappy with the outcome and the item received especially with paying so much for them too”

Helpful Report

(Sophia Vincent) - Posted 2 years ago

Hello there and thanks so much for your feedback! We do our best to operate a policy that what you see is what you get with Floom. We find that this keeps our customers as happy as possible and in the rare event of any issues, we do our best to help out and solve them as soon as we can. I located your order and I notice that you didn't make any attempt to contact us to give feedback or resolve this issue prior to writing this review, therefore sadly we were not aware of it and sadly were not able to help you out. Please reach out to us in future and we'll do our best to help! Kind regards, Floom

Posted 2 years ago

“I was sent a bunch of peonies from a valued friend as a birthday gift. The flowers were in terrible condition and so I called Customer Services to give feedback. I was told by the CS rep that, due to GDPR, only the purchaser could raise a complaint. When I asked the relevance of GDPR, I was told it was because the credit card holder needed to apply for a refund. I explained that I hadn't called for a refund as my objective was to give feedback to Floom in the hope that they would follow-up with the florist. I queried why GDPR was relevant. The CS rep (I have elected not to share her name here) then switched her reasoning away from GDPR to company policy. Clearly the CS rep was not interested, even when I offered to give my details to verify that I was the recipient. I asked how feedback could be escalated to Floom's CEO and I was given a generic email address (support@....) after which the CS rep cut the call off i.e. no further contribution from her, or closing statements, she just terminated the call. I have messaged Floom's CEO via LinkedIn and have yet to have a reply over a week later. Ironically I had a vase full of beautiful peonies purchased on a trip to a well known (orange branded) supermarket several days before I received the Floom delivery. I paid £24 for 20 stems and they were still stunning long past the time I had to bin the Floom flowers. By my estimation the cost of the 10 stems supplied via Floom was over £60. I have made my decision about Floom and will leave you to make yours.”

Helpful Report

Posted 2 years ago

“The florist’s delivery driver gave the flowers to someone on the road rather than delivering to the house. Had agreed with the very nice customer service rep that the next bouquet should be bigger to make up for the one day late delivery and the hassle. When the flowers arrived they were even smaller than advertised and customer service refused any further action. Have used Floom many times in the past, but service has gone down in past 6-12 months. Move to FlowerBox or Petalon instead.”

Helpful Report

Posted 2 years ago

Hello Adam, I'm so sorry for the disappointing delivery experience and the wait caused by the 2nd delivery attempt. Our partner florist assured us they added extra stems to the 2nd arrangement as an apology and they are so sorry you were left feeling distressed by the size. We try to assess each complaint with our partners to find a satisfactory resolution. If you feel our team should take another look please send images to our team including any close-ups and above shots of the full size to: support@floom.com, thank you!

Posted 2 years ago

“Unfortunately, the flowers I initially requested wasn't available, they don't get in contact beforehand to confirm whether you wish to proceed with a substitute or cancel the order altogether. They only get in contact about the substitute when the order was delivered. They may say that the value of the substitute is the same as the original but for me it was the aesthetic value of it. I know what I wanted, I ordered what I wanted but got something else entirely with no warning which is why I give it a single star. Delivery was faster than expected but I selected a date for specific reasons just for it to be delivered a day earlier. That time could have been used to message or call me to confirm.”

Helpful Report

(Floetica) - Posted 2 years ago

Hi Inih, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“Extremely expensive and the pictures showed what appeared to be a huge bouquet, what actually arrived was tiny and deliberately placed in a bag full of padding to make it appear larger than it actually was. Very disappointing”

Helpful Report

(Rushes) - Posted 2 years ago

Hi Benedict, thank you for your review and for your feedback.

Posted 2 years ago

“The flowers weren't delivered on the day requested, even though I ordered them a week ahead. Got a call that "the driver messed up". I requested that the bouquet be made fresh for the next day's delivery, and was promised that would be done. My daughter sent a photo and the flowers are droopy. Also, only part of the gift card was printed. I will not be ordering any flowers from you in the future.”

Helpful Report

(Floral Fantasy) - Posted 2 years ago

Hi Pat, thank you for your review and your feedback. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down.

Posted 2 years ago

“I sent a Peony plant to a friend who's husband had died and the plant was in poor condition and died within 1 day, which was very upsetting for the friend and me. (I didn't want to send a dead plant and make her distress worse) I made a complaint within 4 days due to the funeral etc and received a clearly copied and pasted email to say that fresh flowers are only guaranteed for 72hrs and 10% off a future order. This was a plant. Another agent promised to look in to it and send another plant and this was then overridden and I had an email stating that they only look at complaints within 72hrs even with a plant that is clearly meant to last longer than that. No apology, no refund or new plant.”

Helpful Report

Posted 2 years ago

Hi Jane, thank you for your review and your feedback. We are sorry to hear that you are unhappy with the outcome of your complaint, however we are only able to look into complaints within 72 hours of the order being delivered.

Posted 2 years ago

Floom is rated 4.4 based on 21,395 reviews