Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,731 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,731 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1566

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered arrived 2 days after Mother’s Day (despite this being the delivery date stated) and the box was soaked in what the recipient described as smelling like diesel, with half the flowers dead.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

Hi Alex, thank you for your review and your feedback. We are sorry to hear how your flowers arrived to your recipient as this is not the experience you want to create when sending someone flowers. Due to this we have provided you with a full refund, which should hit your account within the next 5-7 working days. If you have any additional questions please let us know at support@floom.com

Posted 1 year ago

“Wouldn't order again. Paid for delivery on mothers day only for delivery to be made one day later. Confirmation of being unable to guarantee delivery on Mother's Day was only provided after the order was paid for. I was then repeatedly told the order would be delivered on Sunday via customer services, although it never happened. I was advised a substitute was applied to part of the bouquet I ordered and would be a like-for-like purchase with the same colors. Unfortunately, my mother ended up with red roses instead of white (which was in the initial order). A very disappointing experience all round and wouldn't order again.”

Helpful Report

(Inspirations Florist) - Posted 1 year ago

Hi Andrew, thank you for your review. We would like to apologise about letting you down on Mother's Day. You trusted us to help mark your special occasion and we let you down. We appreciate your feedback and we will be using this moving forward to help improve our service.

Posted 1 year ago

“Paid for next-day delivery on Mother’s Day for a bouquet of flowers as a gift. Received an email the night before stating that there would be substitutions made to my bouquet due to market availability but the arrangement would still be of the same aesthetic value and quality. The email ended with “We don't want your recipient to receive nothing today so our partner florist will go ahead with preparing and delivering your order using the substitutions mentioned above, by the time on your receipt!”. Was told on ordering that delivery would be between 10am-6pm. As I was aware it was a busy day, I let it get to 7.30pm before contacting in case there was any chance the flowers might arrive late, however at this stage tracking was still showing as “with the florist”. I spoke with someone using the online chat function and then received an email last night stating the partner florist sent apologies and would be happy to send the bouquet today instead and that the delivery fee would also be refunded for the inconvenience which is the bare minimum that you’d expect when you’ve booked and paid extra for a delivery on a specific day and the service was not provided with no communication at all from the company. I replied expressing that I still was not happy with the way the situation had been handled and asked for answers to a few questions e.g who was their partner florist? Why were they unable to fulfil the order? If I did get the flowers delivered today instead, would they still be fresh? I received no response so phoned this morning. The customer service was not great. The member of staff I spoke to did tell me who the partner florist was, but was unable to answer any of my other questions and just kept repeating “I’m sorry” but not actually doing anything to resolve the situation other than offering me a refund or delivery today instead. I inquired how long a refund would take on the phone and was informed it would take 5-7 days. I asked if there was any way this could be done sooner since they were able to take the money direct from my account and I was only requiring a refund because they had failed to provide the product. I was told no, this was the bank’s policy. I just accepted the refund but will never use or recommend this company to anyone in the future. In my confirmation email about the refund, it also became apparent that the staff member on the phone had lied to me about how long the refund might take as the email stated it could take 5-10 working days, meaning they could potentially hold my money for a fortnight and there’s nothing I can do about it! After being told there was nothing more they could do on the phone I was offered a £20 voucher to use on my next order with them in that email, but that doesn’t do me much good considering after this experience I’d never spend any money with them again, especially not when I’m still waiting for a refund from them. I’d give them zero stars if I could.”

Helpful Report

(Inspirations Florist) - Posted 1 year ago

Hi Lois, thank you for your review. We are sorry that we were not able to deliver your order. You trusted us to mark a special occasion and we let you down. We appreciate your feedback as this will allow us to do better moving forward.

Posted 1 year ago

“The flowers were never delivered.”

Helpful Report

(Astor Flowers) - Posted 1 year ago

Hello there and thanks so much for leaving this review! We're so sorry that there was an issue with your order and that we weren't able to make the delivery on time, however in this case we did fully refund your order with an apologiy discount towards your next order, in case you ever want to give Flooming another shot! Kind regards, Floom

Posted 1 year ago

“Terrible experience. Second time I’ve used them and both times they failed to deliver. Literally. This time, after ordering a bouquet for Mother’s Day, I received a refund the following day. No explanation provided. After contacting them to ask what was going on, they replied with a surreal explanation : apparently the flower delivery service they use in my area couldn’t deliver flowers in my area. So my mum received no flowers for Mother’s Day. Thanks Floom! What a fool I was to give you a second chance. Never again…”

Helpful Report

Posted 1 year ago

Thanks so much for your review, Joel. We truly appreciate you taking the time to share your experience. We're really sorry that we failed to deliver your Mother’s Day flowers and it was wrong that there was no explanation provided. We understand your frustration and how disappointing this was. We'd love to hear more from you, and understand how we could make things better for you. Please feel free to reach out to us directly any time.

Posted 1 year ago

“Flowers were not received and no updates could be given. Eventually just cancelled the order.”

Helpful Report

(Sensational Flowers) - Posted 1 year ago

Hello there and thanks so much for your review! We did rep[ly to you very promptly and apologised for the delay with your order. we issued a full refund ASAP in this instance as we regrettably weren't able to give you the delivery on the exact day as we'd have liked to. Kind regards, Floom

Posted 1 year ago

“Mother day flowers did not arrive even though they have sent email confirming delivery Do not use this company shocking service”

Helpful Report

Posted 1 year ago

Hello Westley, I'm so sorry your order hasn't been recovered. We are working with our partner florist to locate where your delivery was left. Once we know we will email you right away. Thank you for alerting us.

Posted 1 year ago

“Order a bunch of flowers and chocolates to be delivered to my aunt of her birthday. They sent the wrong flowers no chocolates. When I called to inform them of these they required a picture to prove that I was telling the truth. I sent it! And requested a refund. Took multiple calls for them To agrees to process one & up till now i am still waiting for my £66 for a service that I never received! I have had multiple agent low and tell me it has been processed I have spoke to my back who have no records of pending transactions. THESE COMPANY ARE THEVES. you pay for a service they don’t provide it and then refused to refund you what you have paid for !”

Helpful Report

(Windmill Flowers) - Posted 1 year ago

Thank you so much Frances for sharing your experience. We apologize for the miscommunication, wrong flowers and chocolates and the hiccups that followed. We understand why you felt frustrated and hope you believe us when we say we take every complaint seriously and strive to resolve all issues. We understand the importance of delivering what our customers pay for and apologize for any errors we have made. I can see a refund was processed on March 9th, meaning it's been just four business days. As we mentioned, refunds take 5-10 business days to process. We are grateful for your feedback and understand that the quality of our service is only as good as the experiences of our customers. We would love to hear from you about how we can make your experience with Floom better moving forward. Your feedback is invaluable and we are open to any suggestions you may have. Thanks again for bringing this to our attention.

Posted 1 year ago

“Order a bunch of flowers and chocolates to be delivered to my aunt of her birthday. They sent the wrong flowers no chocolates. When I called to inform them of this they required a picture to prove that I was telling the truth. I sent it! And requested a refund. Took multiple calls for them To agrees to process one & up till now i am still waiting for my £66 for a service that I never received! I have had multiple agents tell me it has been processed even though I have spoke to my back who have no records of any pending transactions. THIS COMPANY ARE THEVES. you pay for a service they don’t provide it and then refused to refund you what you have paid for !”

Helpful Report

Posted 1 year ago

“Not what I ordered was delivered, not even similar”

Helpful Report

(Blooms & Gifts Shop) - Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Floom, Bohdan. We really appreciate your honest feedback and apologize that what you received the wrong flowers. To make up for this, is there anything we can do to make things better? We definitely want to provide our customers with the best possible experience. Please let us know how we can improve.

Posted 1 year ago

“The flowers were left in the open rather than placed securely at the reception of the building or delivered to my fiancée , so of course they were stolen. I am furious and disappointed. A complete waste of money and time.”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 1 year ago

Thank you for your feedback, Megan, we are sorry that your delivery experience did not match expectations. It must have been incredibly frustrating to have the flowers be left in the open, leading to them being stolen. We are truly sorry that this happened and understand your anger and disappointment. Can you tell us a bit more about what happened? How can we make things better in the future? We want to prevent any issues such as this from happening again.

Posted 1 year ago

“Order confirmed. Given to florist. Not fulfilled. This was a very embarrassing experience for me. The order was cancelled the next day by floom. Newspapers and flowers Abe no good a day late!”

Helpful Report

(Abigail’s Flowers FC) - Posted 1 year ago

Thank you so much for taking the time to let us know about your experience, Brian. We understand how embarrassing it must have been for you when the order was not fulfilled even after it was confirmed and given to the florist, and we apologize for this. In order to make things better, how would you suggest that we can improve this issue? We greatly appreciate your opinion and look forward to your feedback. Once again, thank you for bringing this to our attention.

Posted 1 year ago

“Terrible customer service”

Helpful Report

(Botanique Workshop) - Posted 1 year ago

Thank you so much for taking the time to review our service, Antonia. We are sorry to hear about the customer service that you experienced. We take feedback like yours seriously, and it is clear that we are failing to meet your expectations. Can you tell us more about what happened that made the customer service so terrible? How can we do better and make sure you have a better experience when you use Floom in the future?

Posted 1 year ago

“Order arrived more than a day late”

Helpful Report

(Elin Garden) - Posted 1 year ago

Thank you for taking the time to give us your feedback. We really appreciate it. We apologize for the delay with your order arriving more than a day late. That is not the Floom standard of excellence, and we are sorry for any inconvenience that it may have caused you. How could we have better handled this situation? How could we make up for the delay to make things better for you? We would love to know your thoughts.

Posted 1 year ago

“I was let down by the florist. I made the order early in the morning since I wanted same day delivery. I was only informed by Floom about the florist being unable to deliver the flowers the same day due to ‘logistical’ issues at almost 5pm. This didn’t give me an option to send flowers the same day. I cancelled the order and I await the refund from Floom. Very disappointing experience once again from Floom.”

Helpful Report

(Flower Station) - Posted 1 year ago

“Flowers are not as advertised and last order was not delivered.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Maria. We appreciate you taking the time to share your experience with us using Floom. We're sorry that the flowers you received in your last order were not as advertised and that your last order wasn't delivered. We'd love to make things better. Could you please tell us a little bit more about what could have been done better? Thank you, again, for your review.

Posted 1 year ago

“The flowers were not delivered. Still waiting an answer from the support”

Helpful Report

(Flowers On The Ave) - Posted 1 year ago

Thank you for taking the time to provide your feedback on your experience with Floom, Fedor. We are sorry to hear that the flowers were not delivered as expected. It looks like we have since resolved this issue and issued a refund, but if this is not the case please don't hesitate to reach out.

Posted 1 year ago

“The flowers were supposed to be delivered next day. They were delayed and still 3 days later no delivery and no response from the team. 0 stars in my opinion unfortunately”

Helpful Report

(PM Flowers) - Posted 1 year ago

Thank you for taking the time to let us know about your experience with Floom, Harriet. We are sorry that the flowers weren't delivered when expected and that you weren't able to get a response from our team. It does look like we processed a refund on May 14th, so you should see that reflect on your account in 5-10 business days. If there's anything else I can help you with, please don't hesitate to reach out at support@floom.com.

Posted 1 year ago

“So disappointed in the service I tried to complain that the flowers that were delivered are all a totally different type of flower and many less flowers than the ones in the image but was told my photo was not good enough to lodge a complaint. In spite of the photo very clearly showing the issue. The flowers were a gift so I can’t ask the gift receiver to take detailed photos of the flowers!”

Helpful Report

(Petals In The Mist) - Posted 1 year ago

“Dabar noriu geliu raudonu roziu noriu kad sendiena pristatymas butu i mano namus?”

Helpful Report

Posted 1 year ago

Floom is rated 4.4 based on 20,731 reviews