Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,755 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,755 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Tell us how Floom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to deliver, notified the day after expected delivery that the local provider could not meet the order. Was refunded but the occasion was missed completely.”

Helpful Report

(Moutan Florist) - Posted 1 year ago

Hi Lucy, thank you for your review. We appreciate your feedback. We apologise for missing the mark on this occasion as you trusted us to help commemorate a special day.

Posted 1 year ago

“You advertised delivery by Saturday 8 April on your website so I bought a bouquet for my Mum’s 98th birthday on that day. Next thing I know Floom is telling me they will deliver on the 12th because it’s a bank holiday. I asked for and hit a refund- but Loom should not advertise what it cannot deliver. Disappointed would be the best I can say.”

Helpful Report

(F For Flower) - Posted 1 year ago

Hi Justin, thank you for your review. We apologise for letting you down with your order, this is not the experience we aim to provide at Floom. We appreciate the feedback you have provided us with as this will help us to improve moving forward. We also appreciate you working with us to come to a resolution.

Posted 1 year ago

“Very unhappy with delivery item was delivered smelling strongly of some sort of chemical out of delivery drivers boot. Etched a mark in my wooden breakfast bar. Then I was told by the florist I should clean the vase before placing it and there was no spillage in boot of delivery driver. Basically told I was a liar I am now £99 out of pocket the smell was that strong I had to discard the flowers as I have a baby and it wasn't healthy. I am still waiting to speak to a manager which I have not been contacted by. Very upset with the service as this is where I always come to place orders for flowers. I have ordered from this website alot and have never had an issue before. I am very upset”

Helpful Report

(Red Floral Architecture) - Posted 1 year ago

Hi there, thank you for your review. We are sorry to hear about the experience you had with us this time around. We appreciate the feedback you have left and for reaching out to us so that we can help to resolve the issue.

Posted 1 year ago

“My order was never delivered.”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

Hi Maria, thank you for your review. We have emailed you regarding your email as our partner florist required more information in regards to the delivery. We look forward to hearing from you soon.

Posted 1 year ago

“Ordered flowers for my Mum’s birthday. Got to 5:30PM on the day they were due to be delivered, however they still hadn’t arrived. Asked on the webchat what the delay was to be told there would be no deliveries that day due to the Easter bank holiday weekend (it was the Saturday so not a holiday day). So why did they allow me to order the flowers in the first place, and why wasn’t I informed of the issue with delivery by Floom? I had to ask what was happening myself, and if I hadn’t asked I don’t think they would have told me anything. They offered me a full refund however it was very shocking service and incredibly frustrating. My mother was left with no birthday gift. Will never order from Floom again.”

Helpful Report

(F For Flower) - Posted 1 year ago

Hi Sarah, thank you for your review. We apologise for the experience you had with us, this is not the service we aim to provide. We appreciate you reaching out to us via our customer support channels. We also appreciate the feedback you have provided us with as this will help us to improve our services moving forward.

Posted 1 year ago

“Promotes delivery by Easter Sat and emails end of day they can’t deliver. Don’t promote that you can when you can’t, especially when there are other providers who will stay true to their delivery promise. My mum is all alone and missed out at Easter. So disappointing.”

Helpful Report

(F For Flower) - Posted 1 year ago

Hi there, thank you for your review. We are so sorry that we were not able to fulfill our promise to you and deliver your order on time. We appreciate the feedback you have left us and will use this to improve moving forward.

Posted 1 year ago

“Terrible customer support. My order was not delivered on the day it was supposed to be delivered, representatives Liza and Valentina could not give me a clear response about what is going on with my order and why it is been late. Representative Liza did not even wait until my answer and ended the chat before I even responded. I am very disappointed in the support I received, the representatives are very unprofessional and I think the only thing they know is how to apologize. In addition to that I am also disappointed at the order that was finally delivered - the flowers on the picture and in real life are two different types, i ordered roses and lisianthus, they delivered me 1 rose and the rest was cloves with lily, in addition it was delivered the next day. I am not going to pay a dollar for this and disputing my money through the bank.”

Helpful Report

(Sensational Flowers) - Posted 1 year ago

Hi Anastasiya, thank you for your review. We appreciate the feedback as this allows us to improve and provide a better service moving forward. Thank you for contacting our customer support team so that we could try and find a suitable solution for you.

Posted 1 year ago

“The flowers I ordered were supposed to be delivered on April 2nd but a delivery wasn’t even attempted until April 3rd. Then, the flowers weren’t actually delivered on the 3rd, but I got an email saying that they had been (and the email states they were delivered on the 2nd as had been promised). These are deceiving emails, since I wouldn’t have known that the flowers weren’t delivered had I not asked the friend I’d sent them to. Floom has now taken my $75 and provided no product, which is unacceptable.”

Helpful Report

(William Paul Floral Design) - Posted 1 year ago

“We have received 12 white roses....half of which are dead /brown/rotting Sent from our daughter who lives abroad FLOOM are giving us the run around One agent asked for photos which we immediately sent. He said the florist was dismayed and would re-send fresh ones. We then received emails from another agent, Olivia who used the excuse of Data Protection by way of avoiding replacing them. Do not use this company. Their Customer Service is non existent. They have taken money from our daughter and supplied damaged rotten flowers.”

Helpful Report

Posted 1 year ago

Hi Deborah Thanks for taking the time to leave a review. I am sorry you were disappointed with the arrangement you received. GDPR rules (data protection) specify we can only discuss order issues with the person who placed the order, I'm sorry you felt this was an excuse but it's a legal requirement and I can see our customer support team subsequently worked with the sender to resolve this.

Posted 1 year ago

“Flowers arrived wilted. Customer service was not helpful.”

Helpful Report

(Andrea's Flower Shop) - Posted 1 year ago

Hi Tim thanks for taking the time to leave us a review. I am sorry you were disappointed with your arrangement, I can see you order included a variety of rose which has a vintage look but were perfectly fresh on delivery and I hope the care tips provided when you contacted our customer support team were helpful in extending the life of the bouquet.

Posted 1 year ago

“Delivery never came”

Helpful Report

(William Paul Floral Design) - Posted 1 year ago

“Order never received. This is a scam. DO NOT USE”

Helpful Report

(Cora Louise) - Posted 1 year ago

Hi Jannine Thanks for taking the time to leave us a review, I have checked and your order did not arrive due to a courier issue, I'm so sorry we let you down. I can see you reached out to our customer support team who processed a full refund. Floom is a marketplace for hundreds of independent florist's and businesses, we know on this occasion we missed the mark but we hope that you will trust us again in the future.

Posted 1 year ago

“My mother never received the flowers. I paid a premium for same day delivery. I complained, but am still waiting to hear back what went wrong. I am entirely not happy and will be asking for a full refund. A rating of 1 star is way to good for this experience.”

Helpful Report

(Cora Louise) - Posted 1 year ago

Hi Neil, thank you for your review! We are sorry to hear that we let you down on this occasion. We appreciate you contacting us so that we were able to rectify this for you with a full refund. We will use the feedback you have provided us with to improve our service moving forward.

Posted 1 year ago

“Flowers never arrived”

Helpful Report

(FLWRS Mood) - Posted 1 year ago

Hi Araxie, thank you for your review! We are sorry that we let you down on your special occasion. We appreciate you reaching out to us to resolve this and also providing us with feedback that we can use moving forward to improve.

Posted 1 year ago

“Flowers I ordered wasn’t what i put in my basket… and the flowers came a day late even though I paid for same day delivery”

Helpful Report

(Blooms & Gifts Shop) - Posted 1 year ago

Hi Jarvis, thank you for your review. We are sorry that your order was not fulfilled. We thank you for contacting us via email and giving us a chance to rectify this.

Posted 1 year ago

“I’ve ordered a lovely bunch of tulips for Mother’s Day and it was nothing like the one I’ve ordered or been described Please see two pictures one what I’ve ordered and the next one is what I’ve got”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

We always do out best in being in close contact with florists often to make sure that our customers are getting the best arrangements possible to match what they ordered but sometimes due to one reason or another, this isn't always possible. In cases like these we would love it if you'd reached out to support@floom.com and we'd have done our best to sort out a great solution here so you were just as thrilled with our service as we are! This particular arrangement does look like it's suffered and we really wish you'd have reached out for us to help! I hope this helps and please don't hesitate to reach out to us again in future as I wasn't able to find any contact from you linked to your order number, but we're always happy to help! Kind regards, Floom

Posted 1 year ago

“Do not order from this company. The flowers were dead on arrival and did not look like the picture. These flowers were for Mother's Day and I had to re-order from another website as I was so embarrassed. I complained to only be given 10% refund.”

Helpful Report

Posted 1 year ago

Hello there and thanks so much for your review! When you post a review you are given the choice to upload pictures and you opted not to upload the images you sent us of the bouquet that was delivered. You sent us these images and we identified guard petals on the flowers that are usually left on by florists to help protect the bouquets during transportation. As this wasn't communicated to you ahead of time we did indeed to a 10% refund as a gesture of goodwill. Were the guard petals removed? If you removed them and there was still issues we'd have loved for you to have gotten in touch so we could have made this perfect for you! But in our opinion based on the pictures provided by yourself, this was simply extra guard petals on the roses. Kind regards, Floom

Posted 1 year ago

“I'm very, very disappointed. I used Floom a year ago to deliver some flowers which went fine. This time however my mother was very disappointed with the state of the flowers which were delivered. As well as the quality of the actual flowers. I won't be using Floom again, as it has spoilt Mother's Day.”

Helpful Report

(Sun Florist) - Posted 1 year ago

Hi there and thanks so much for your review! We are so sorry that your mother's day flowers didn't arrive as perfectly as we'd have liked them to - but I should point out that we also apologised to you at the time and indeed offered and sent you a full refund for these flowers. We try our best to make things go perfectly every time but sadly that's not possible. We do not pick the stems and bouquets ourselves but rely on our partner florists to help us. In light of this issue however, we think that owning up to our mistake and sending you a full refund was the best course of action so that's what we did. Kind regards, Floom

Posted 1 year ago

“Ordered flowers for same day delivery. They never arrived. Still charge £51.99 for the same day delivery. Absolutely devastated. No update on refund. I’m not sure it’s wise to offer same day if that’s not going to be possible.”

Helpful Report

(Jean Page Florist) - Posted 1 year ago

Hello there The charge for the flowers with delivery was £51.99, rather than just the charge for delivery. We try our best to liaise with partner florists effectively so every same-day and next-day order is carried out punctually but regrettably that isn't always possible. You reached out to us via e-mail and we fully refunded this order for you. Kind regards, Floom

Posted 1 year ago

“Worst flower delivery experience. Flowers arrived a day late, and when I followed up to ask why/if they were truly late, customer service said I needed to “prove” they were late (floom had emailed me: check your own system?). When I told them that because they were a day late, and the person they were sent to left out of town for a few days the flowers would be dead upon their arrival, floom customer service was unapologetic, said it was a “technical” error, that I should have my friend send a photo of the dead flowers when he returns home, and they would refund me the $14.99 delivery fee. Over $100 for my friend to receive dead flowers…”

Helpful Report

(Flowers On The Ave) - Posted 1 year ago

Hi there and thanks so much for your review! We are very proactive at every step of the order and delivery process to minimise issues with orders - we were on top of your order before it was late but unfortunately we weren't able to push it through and before the order was even delivered we asked for you to please send through photos of the bouquet if it was wilting/dead and we'll do our best to come to a solution that works, but you sadly did not provide us with pictures or a reply. Kind regards, Floom

Posted 1 year ago

Floom is rated 4.4 based on 20,755 reviews