Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I have ever submitted a negative review but I believe this is entirely warranted. Placed an order for same day delivery which was accepted. Received email advising me that same day was not possible but could deliver in 3 days time. Refund will take “ 5 - 10 working days”. Very poor experience in every respect. Have now found florist close to delivery address who was delighted to discuss my order and who will deliver later today. Wish I had done that in the first instance.”

Helpful Report

Posted 2 years ago

Hello there and thanks for the feedback! Sadly, mistakes and accidents do happen and rarely, a florist or a delivery driver will simply not be able to make a delivery on a given day. This is beyond our control. We instantly processed a refund as soon as we can, which was our most expedient and quickest opion. Apologies for any inconvenience. Kind regards, Floom

Posted 2 years ago

“I selected flowers based on which ones could be delivered the following day. I received an email the day of delivery stating my selected flowers were no longer in season so alternative arrangement would be made. While not ideal, I went ahead as i wanted something delivered on time for my good friend's birthday. I then learned the alternative flowers were not delivered at all. I cancelled my order and requested a refund. I received an apology and am awaiting refund. Will not be using again.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Hello there and thanks so much for your feedback! As you've noted, regrettably, we were not able to get your flowers out to your recipient on time In this case, we have processed a refund that has now been processed and completed. Kind regards, Floom

Posted 2 years ago

“Placing the order was the easiest - I opted for the same day delivery at check out which failed to mention the time of delivery, so I presumed it would be the next few hours but guess what? It wasn't the case. The customer service online chat was disgusting to get hold of and they then could not get hold of the vendor, and when they did, the vendor refused to give a time slot and I was told my package would arrive by 6pm at the latest and guess what? It arrived by 18:03, and by that time my husband and everyone in the office had left for home. I wanted this eternal flower to be a keepsake/memory for the day of his promotion and be delivered in a timely manner, he is not back in the office till next week by which time the whole gesture is not needed. Beyond disappointed.”

Helpful Report

(Eternal Petals) - Posted 2 years ago

Hello there and thanks for your feedback. When ordering for same-day delivery it is made incredibly clear that florists may need until 8pm to deliver flowers on same-day orders. An assumption that they will be delivered many hours before this is not something that we are able to enforce on our florist partners. Regards, Floom

Posted 2 years ago

“I tried to surprise one of my close friends for her birthday with her favourite flowers and the Floom sent was completely different to what I ordered. What's the point to select flowers if the recipient won’t receive them? I'm not happy and won't use this company again, don’t trust them”

Helpful Report

(F For Flower) - Posted 2 years ago

Hello there! At Floom we pride ourselves on ensuring that what you see on the site is what you recieve. Sadly due to the many working parts in our processes, there are some rare occasions where this is not possible and our florists will always do their best to ensure that your recipient always has a wonderful bouquet, on time! In this instance, you reached out to us about this and we refunded you 50% of the order, which we felt was fair given that a fantastic bouquet was still delivered on time. Thanks so much for your feedback! Kind regards, Floom

Posted 2 years ago

“Wasnt delivered ontime and florist lied about that it was delivered”

Helpful Report

(Daily Flowers) - Posted 2 years ago

Hello there and thanks so much for the review! We're sorry that there was a miscommunication with the florist on this occasion, but we're thrilled that you were so pleased with the flowers! We will talk to this florist as we do on all of our orders that are not delivered on time, an we'll do ou best to work out what exactly happened here! Thanks so much! Kind regards, Floom

Posted 2 years ago

“The succulents I bought arrived smashed to bits - a hopeless gift ! They repaid me in full no problem ….but nevertheless ……”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Hello there and thanks for this review! Floom is made up of many constituent parts - there is the Floom service, our lovely Floom partner florists and of course the delivery drivers - Floom would of course never have approved an order like this going out and of course, a florist would never have sent this out in this condition. We have opened an internal investigation into the issue and have, as you mentioned, fully refunded you. Because of this, we think that the ratings given here are a little harsh considering that the issue was outside of the scope of Floom and we sis instantly did our best to compensate you. Thanks so much for writing! Kind regards, Floom

Posted 2 years ago

“wrong order sent and after 2 days no response to my compliant”

Helpful Report

(Sunflorist And Events Ltd) - Posted 2 years ago

Hello Nick, I'm so sorry for your disappointing delivery experience. I see we did process a partial refund for you due to the delay. I hope this resolution was satisfactory and if you need anything else please email our team directly at: support@floom.com, thank you!

Posted 2 years ago

“I have made 2 orders. The 1st did not arrive at all and the 2nd one was absolutely nothing like the picture. Horrible!!!”

Helpful Report

(Broadway Flowers) - Posted 2 years ago

Hello Ina, I'm so sorry for the disappointing delivery experience. I see we did submit a full refund for your order and we hope your recipient was still able to enjoy your thoughtful gift. Thank you for your feedback, it is much appreciated.

Posted 2 years ago

“Clementine flowers ordered on Thursday for Saturday delivery - but delivery was never made. I (the orderer) received a text from DPD to tell me that flowers had been left in a post office near to the recipient, rather than make contact with the recipient. I contacted Customer Services on Monday when the text messages came through to me - it is now Wednesday pm and this matter is still not resolved. I've been told if CS doesn't get feedback by COP today, I will get a full refund.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

Hello there We believe this review is a little premature because, as you've mentioned, we are still navigating this issue and although it looks like a refund is the most likely course of action, we could not guarantee that at the time. We always do our best to ensure smooth delivery of the flowers but sadly this is not always possible. We will be in touch in due course about next steps and the refund. Kind regards, Floom

Posted 2 years ago

“The bouquet was fairly not the same as presented on the site. The agent started with justifications and convincing everything is the same. I was not satisfied with the bouquet. I didn’t ask for anything but to admit the mistake would be at least enough.”

Helpful Report

(Fioritalia) - Posted 2 years ago

Hello there and thanks so much for your feedback! When you sent in the image to us, we followed-up by asking for an image of the whole bouquet being shown clearly. This request was not replied to. If you'd like to follow-up with us with more images, we'll do our best to advise! Kind regards, Floom

Posted 2 years ago

“No flowers were delivered on my wife's birthday. Customer services have authorised a full refund.”

Helpful Report

(Infinite Bouquets) - Posted 2 years ago

Hi Peter, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“The delivery was cancelled one hour before it was due to be delivered. No explanation or anything even though I ordered 5 days prior!”

Helpful Report

(Cora Louise) - Posted 2 years ago

Hi Erin, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“Never delivered, no customer support”

Helpful Report

(Flowers By Coley) - Posted 2 years ago

Hi Nic, thank you for your review. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“The chocolate in very poor condition.avoid”

Helpful Report

(F For Flower) - Posted 2 years ago

Hello Angelos, I'm so sorry your chocolates were delivered in poor condition. Please send in any relevant images and a description of the issue to our team directly at: support@floom.com

Posted 2 years ago

“Third order and definitely last one! Birthday flowers weren’t delivered on the requested day and I had to repay delivery fees to receive next day! Arrived in a closed box quite squashed!!??”

Helpful Report

(Saints Flowers) - Posted 2 years ago

Hello Amr Ahmed, I'm so sorry your order was delayed and arrived damaged. I don't see we have received any images of your delivery. Please send any images of the delivered arrangement to our team at: support@floom.com and we'll look into it right away, thank you.

Posted 2 years ago

“I ordered same day delivery flowers through Floom and they were never delivered to the recipient. There was no update or email from Floom on the status of the flowers or lack of dispatch/delivery. When I reached out they told me they had never been delivered and couldn’t reach the florist. Thankfully they did refunded me. Disappointed however that the service didn’t work :(”

Helpful Report

(William Paul Floral Design) - Posted 2 years ago

Hello Kelly, I'm so sorry we weren't able to deliver your order as requested. We are working with our partner florist to ensure the same issue doesn't repeat itself in the future. Please let us know if you have any further questions by emailing us directly at: support@floom.com

Posted 2 years ago

“Don’t buy from this company, their customer service and delivery has been so bad - disappointed my partner as the delivery was delayed and missed an important occasion. Floom take no responsibility and blame the external courier companies (DPD!). None of this is clear from their website. I’m now struggling to get a refund.”

Helpful Report

Posted 2 years ago

Hello Christian, I'm so sorry for the disappointing delivery experience. As we are not able to control how DPD handles their deliveries we can certainly look into a refund request for you. I don't see an order number here but please let us know directly at: support@floom.com as soon as you can, thank you!

Posted 2 years ago

“No amount of a refund can make up for the terrible, wilting flowers that were delivered to my sister and her husband for their anniversary. I will be her last one as she is terminally ill. I spent sixty pounds which got me these lackluster flowers. Buyer beware! I have acquired the name of a local florist so I can send flowers from England.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Hello Yolanda, I'm so sorry for the disappointing delivery experience. We have worked with our florist partner to submit a partial refund due to the issues you informed us of. We truly hope your recipient still enjoyed your thoughtful gift, thank you for your feedback.

Posted 2 years ago

“No flowers delivered and no update (now 3 days late) and missed my daughters final degree exams so if they turn up now they are pointless. I won’t be using Floom again as it stands.”

Helpful Report

(Sweet Love Floristry) - Posted 2 years ago

Hello Catherine, I'm so sorry our florist partner wasn't able to deliver your Floom order on time and missed such an important occasion. I see we have fully refunded your order and offered a discount code for a future order if you're ever kind enough to try our site again. Thank you for your valuable feedback.

Posted 2 years ago

“Terrible experience and flowers never delivered - unconvincing reasons provided and redelivery unsuccessful. Would not recommend.”

Helpful Report

(Flowers On The Ave) - Posted 2 years ago

Hi Alli, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

Floom is rated 4.4 based on 21,395 reviews